ZAGG customers may need help with an InvisibleShield screen protector, phone case, keyboard, stylus, mophie charging product, warranty replacement, product registration, online order, return, refund, shipping problem, or customer-service complaint. The best support route depends on the product and whether it was purchased directly from ZAGG or through another retailer.
How to Contact ZAGG Customer Service
- ZAGG Customer Care: ZAGG Contact Us
- ZAGG Care Center: ZAGG Support
- Customer Care request and chat: Contact ZAGG Customer Care
- Customer-service number shown in ZAGG product documentation: 1-800-700-9244 (1-800-700-ZAGG)
- Corporate office phone: 801-263-0699
- Corporate headquarters: ZAGG Inc., 910 West Legacy Center Way, Suite 500, Midvale, UT 84047
- Official website: ZAGG.com
ZAGG’s current Contact Us page directs customers with order, product, and warranty questions to its online Customer Care resources. The company does not currently publish the previously listed Monday-Friday, 9 a.m.-5 p.m. MT schedule on its primary customer-care page, so customers should check the current support options when assistance is needed.
The corporate office number is intended for corporate matters and should not be the first route for routine warranty claims, order tracking, returns, or product support.
Best ZAGG Support Route by Issue
- InvisibleShield warranty replacement: Register the product and request the replacement through your ZAGG account.
- Phone case warranty: Register the case and use the applicable warranty-replacement process.
- mophie product problem: Use the mophie section of the ZAGG Care Center.
- Keyboard or stylus support: Select the Keyboards & Stylus category in ZAGG Care.
- Order status or tracking: Sign in to the ZAGG account used for the purchase and review the order information.
- Guest order: Use ZAGG’s order-support tools because a guest purchase may not appear in an account dashboard.
- Return for refund: Follow ZAGG’s return procedure within the applicable return period.
- Product bought from another retailer: Contact the retailer for a refund or store return; ZAGG may still handle an eligible product warranty separately.
- Unresolved customer-service issue: Use the ZAGG Customer Care request or chat channel and retain the case information.
ZAGG Warranty Claims and Replacements
ZAGG warranty terms vary by product, so customers should not assume that every ZAGG product has the same warranty period or replacement requirements. Current warranty information is available on the ZAGG Warranty Policies page.
ZAGG’s warranty policy covers several company brands and product categories, including ZAGG, InvisibleShield, mophie, Gear4, IFROGZ, and BRAVEN products, subject to the terms applicable to the individual product.
A typical warranty request may require:
- Registering the product with ZAGG
- Signing in to or creating a ZAGG account
- Providing proof of purchase when required
- Selecting the registered product that needs replacement
- Submitting a separate replacement transaction for each eligible product
- Paying applicable shipping and handling charges
- Returning the original product when required for that product category
InvisibleShield Warranty Replacement
Customers requesting an InvisibleShield replacement should first make sure the screen protector is registered to their ZAGG account. Products purchased directly from ZAGG.com while signed in may already be registered.
ZAGG provides a dedicated InvisibleShield warranty replacement guide explaining how to register a product and request a replacement.
ZAGG currently states that shipping and handling charges apply to warranty replacements. Its support information currently lists a standard $9.99 shipping and handling charge for warranty-replacement requests, with faster shipping options available at additional cost. Because fees can change, confirm the amount displayed before completing the replacement order.
Does ZAGG Require the Damaged Product Back?
Return requirements depend on the product. ZAGG states that InvisibleShield screen protection and Gear4 case warranty replacements generally do not require the damaged product to be returned. Other products, including certain keyboards, audio products, speakers, and mophie products, may require a return.
Do not mail a warranty product to ZAGG before creating the warranty return. Follow the instructions generated for the specific warranty claim.
ZAGG Returns and Refunds
ZAGG currently provides a 30-calendar-day return period for eligible products purchased directly from ZAGG.com. Customers seeking a refund can review the company’s return and refund instructions.
Claims involving damaged or missing merchandise should be reported promptly. ZAGG’s current return guidance states that claims for damaged or missing items must be received within two business days after the merchandise is received.
Customized or personalized products may have different return restrictions. Review the terms applying to the particular product before mailing anything back.
Can a ZAGG Order Be Canceled or Changed?
ZAGG states that once an online order has been placed, it is locked for processing and cannot be canceled or amended by Customer Care or the warehouse.
If an unwanted new product has already been ordered, the customer may be able to return it for a refund after delivery, subject to the return policy. Warranty replacement orders also cannot normally be canceled after they are submitted.
See ZAGG’s current order cancellation and change policy before attempting a return.
How to Track a ZAGG Order
Customers who were signed in when ordering from ZAGG.com can check status and available tracking information from their ZAGG account dashboard. See the official ZAGG order-status instructions.
A purchase completed using guest checkout may not appear in the customer’s account history. Keep the order-confirmation email and tracking information until the order is delivered and any return or warranty issue is resolved.
Products Purchased at Best Buy, Apple, Amazon, or Another Retailer
The retailer that sold the product and ZAGG may have different responsibilities. ZAGG states that a refund for a product purchased from another retailer generally must be requested from the original retailer rather than directly from ZAGG.
A qualifying ZAGG product may still have manufacturer warranty coverage, subject to ZAGG’s warranty terms and proof-of-purchase requirements. Keep the original receipt or online invoice in case it is needed to register the product or establish warranty eligibility.
Information to Have Before Contacting ZAGG
- ZAGG order number, if purchased directly
- Product name and model
- Phone, tablet, watch, or other device model
- Purchase date
- Retailer where the item was purchased
- Receipt or proof of purchase
- Product registration information
- Warranty replacement order number, when applicable
- Tracking information for an order or return
- A short description of the defect or problem
- Photos of a damaged or defective product when useful
- Any previous customer-care case information
Do not publish order numbers, home addresses, email addresses, payment information, account credentials, receipts containing private information, or other sensitive details in a public review.
How to Escalate a ZAGG Customer Service Complaint
- Start with the ZAGG Care Center and select the category matching your product.
- Use the customer-care request or chat option when the self-service information does not resolve the issue.
- Provide the order number, product information, purchase date, and warranty or return details privately.
- Save any case number, chat transcript, email, shipping receipt, and tracking information.
- Clearly state the resolution you are requesting, such as a warranty replacement, refund review, missing-order investigation, or correction.
- Follow up through the existing support case when possible rather than starting several unrelated requests for the same problem.
- If the product was purchased from a third-party retailer and the issue concerns a store refund or exchange, contact that retailer under its return policy.
ZAGG Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published customer reviews for ZAGG. The displayed 0 out of 5 rating reflects the absence of submitted ratings and should not be interpreted as a zero-star customer judgment.
Because there are currently no published ZAGG reviews on this page, there is not enough CustomerServiceNumbers.com feedback to identify reliable patterns involving warranty replacements, InvisibleShield products, shipping charges, returns, refunds, product quality, or customer-service responsiveness.
Frequently Asked Questions
What is the ZAGG customer-service phone number?
ZAGG product documentation lists 1-800-700-9244, also written as 1-800-700-ZAGG. ZAGG’s current Contact Us page primarily directs customers to its online Customer Care and support tools rather than publishing a universal telephone-support schedule.
How do I contact ZAGG online?
Use the ZAGG Contact Us page or the ZAGG Care Center.
What is ZAGG’s corporate phone number?
ZAGG lists its Midvale corporate office number as 801-263-0699. Routine product, warranty, order, and return questions should normally begin with Customer Care instead.
Where is ZAGG headquartered?
ZAGG Inc. lists its corporate headquarters at 910 West Legacy Center Way, Suite 500, Midvale, Utah 84047.
How do I get an InvisibleShield warranty replacement?
Register the InvisibleShield to your ZAGG account and request a replacement through the registered-products area. ZAGG.com purchases made while signed in may already be registered.
Does ZAGG charge for warranty replacements?
The eligible replacement product may be provided under the applicable warranty, but ZAGG currently charges shipping and handling for warranty replacement orders. Check the current amount before submitting the claim.
Can I cancel a ZAGG order after placing it?
ZAGG states that orders are locked for processing after they are placed and cannot be canceled or amended. An eligible new product can generally be returned after delivery under the applicable return policy.
How long do I have to return a ZAGG.com purchase?
ZAGG currently allows eligible direct purchases to be returned within 30 calendar days of purchase, subject to its published terms and exclusions.
Can ZAGG refund something I bought at another store?
Generally, no. Refunds for products purchased from another retailer should be requested from the retailer where the purchase was made. Manufacturer warranty coverage may be handled separately by ZAGG when the product qualifies.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by ZAGG Inc.
This page is intended to help consumers find the appropriate ZAGG support route and share factual experiences involving products, orders, warranty claims, returns, refunds, and customer service.
Share Your ZAGG Customer Service Experience
If you have contacted ZAGG about an InvisibleShield, case, keyboard, stylus, mophie product, warranty replacement, order, return, refund, or another customer-service issue, describe what happened, which support method you used, the resolution you requested, and whether the problem was resolved.
Privacy warning: Do not publish your home address, telephone number, email address, complete order number, payment-card information, account password, private support correspondence, unredacted receipt, tracking number, or other sensitive personal information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with ZAGG Inc. CustomerServiceNumbers.com cannot access ZAGG accounts, register products, submit warranty claims, replace products, track shipments, cancel orders, issue refunds, or make decisions about warranty coverage. Policies, fees, product availability, and support options can change. For account-specific assistance, use ZAGG’s official website and Customer Care resources.