Zulily Customer Service Phone Number, Returns and Order Help

Eric Strand

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Zulily customer service can help with current orders, tracking, shipping, returns, exchanges, refunds, damaged products, account access and payment questions. Customers with an order, refund, gift card or credit account from the former Zulily business that closed in 2023 may need to use the separate Zulily ABC process instead of the current shopping site’s support team.

Zulily Customer Service Phone Number and Contact Information

The former customer-service number, 1-877-779-5615, and former Seattle office address should not be used for current orders. Zulily’s present Contact Us page lists the company in the St. Paul, Minnesota area.

The Eagan address is published for privacy and customer-information correspondence. Do not send a merchandise return to that address unless Zulily specifically instructs you to do so. Use the return portal and the address printed on the authorized return label.

Current Zulily Versus the Former Zulily Business

The Zulily name now applies to a relaunched shopping website with different operating and ownership arrangements from the Seattle-based Zulily business that closed in December 2023.

The current Zulily privacy policy identifies Monument Pass Inc., doing business as Zulily, as the entity handling customer information. Lyons Trading Company holds the majority interest in the current Zulily brand, while the former Beyond company retained a minority interest after a 2025 transaction.

This distinction matters when seeking help:

  • Order placed through the current Zulily website: Contact 1-844-866-5659 or support@zulily.com.
  • Order, refund or gift card from the business that closed in 2023: Review the Zulily ABC information below.
  • Former Zulily credit card: Contact Synchrony using the number listed by the ABC administrator.
  • Old customer-service records: Do not assume the current shopping team can access every order or obligation from the former business.

Best Zulily Support Route by Issue

  • Current order status: Sign in, review My Orders and check each package’s tracking information.
  • Missing shipping confirmation: Check spam folders, verify the account email and contact current support.
  • Address error or cancellation request: Contact support immediately; a change or cancellation is not guaranteed after processing begins.
  • Delayed package: Compare the tracking record with the delivery estimate shown in the order confirmation.
  • Damaged, defective or incorrect item: Photograph the item and packaging, then start a return or contact support.
  • Ordinary return: Use the official Returns page and save the return authorization and tracking number.
  • Conflicting return deadline: Contact support in writing because different official pages currently display different deadlines.
  • Refund not received: Confirm that Zulily received and processed the return, then contact the payment provider if necessary.
  • Account or password problem: Use the current account sign-in and password-reset process.
  • Privacy, data-access or deletion request: Call 1-866-725-2551 or use the official privacy-request process.
  • Former Zulily order or gift card: Contact the Zulily ABC administrator rather than assuming the current retailer is responsible.
  • Unsafe or recalled product: Stop using it and review the appropriate government recall notice.

Information to Have Before Contacting Zulily

  • Order number
  • Email address used for the purchase
  • Order and delivery dates
  • Product name, brand, size, color and quantity
  • Tracking number and carrier
  • Amount charged
  • Last four digits of the payment method
  • Whether the order was placed through the current or former Zulily business
  • Photos of damage, defects, packaging or an incorrect item
  • Return authorization and return tracking number
  • Copies of emails and chat records
  • A concise description of the requested resolution

Do not publicly post order numbers, tracking numbers, full addresses, complete card information, bank information, account passwords, gift-card codes or verification codes.

How to Track a Zulily Order

Zulily says standard shipping typically takes 3-10 business days, but actual delivery time can vary by product and supplier. Items in one order may ship from different locations and arrive in separate packages.

  1. Open the shipping-confirmation email.
  2. Select the carrier tracking link.
  3. Sign in to the current Zulily account.
  4. Open My Orders.
  5. Review the status and tracking number for each shipment.
  6. Compare the result with the order-specific delivery estimate.

A partial delivery does not necessarily mean the remainder is missing. Confirm whether the order was divided into multiple shipments before filing a complaint.

Missing or Delayed Zulily Orders

For a delayed package:

  1. Check the estimated delivery date in the original confirmation.
  2. Review the carrier’s tracking history.
  3. Look for separate tracking numbers for split shipments.
  4. Confirm that the shipping address is correct.
  5. Check with household members, neighbors and the building’s package area.
  6. Contact the carrier when tracking shows a delivery problem.
  7. Contact Zulily at 1-844-866-5659 or support@zulily.com.
  8. Save the support response and requested resolution.

When an online seller cannot ship within the promised time, consumers may have cancellation and refund rights. Document the stated shipping date, delay notices and all attempts to resolve the problem.

Can a Zulily Order Be Cancelled or Changed?

Contact support immediately when an order has the wrong item, size, quantity, payment method or shipping address. Do not assume that an order can be cancelled or edited after it enters fulfillment.

Provide the order number and clearly state whether you are requesting:

  • Complete cancellation
  • Address correction
  • Removal of one item
  • Size or color change
  • Correction of a duplicate order

If the order cannot be changed, ask whether it can be returned after delivery and which return terms will apply. Save any written promise of cancellation or refund.

Zulily Return Policy and Conflicting Deadlines

Zulily’s current official pages do not display one consistent return deadline.

  • The dedicated Returns page says eligible items may be returned within 60 days of receipt.
  • A separate Refund Policy says 30 days from receipt.
  • The order-tracking page also displays 30-day return wording.
  • Some policy language refers to a possible 15% fee for merchandise considered unsuitable for resale or a late return.

Because these official pages conflict:

  1. Review the terms displayed on the product page and at checkout.
  2. Save screenshots of the return policy and delivery date.
  3. Start the return as soon as possible, preferably within 30 days.
  4. Use the order-specific return portal.
  5. Email support@zulily.com when the portal and published policy disagree.
  6. Request written confirmation of the deadline, fee and refund method.

Do not mail an item to a general office or privacy address. Use the return address and label generated for the specific order.

Which Zulily Items May Not Be Returnable?

The current Returns page identifies several categories that may be ineligible, including:

  • Undergarments
  • Mystery packs
  • Mystery or surprise items
  • Items marked final sale
  • Free gifts
  • Promotional items with a stated retail value

Eligible merchandise generally must be unworn, in the condition received and returned with original tags when applicable. Check the product listing and order-specific terms because restrictions may vary.

Zulily Return Labels and Order Protection

Zulily’s Returns page says a return may be free when the customer purchased return and order protection at checkout. Otherwise, the customer may need to purchase a return label.

Before completing the return, verify:

  • Whether order protection was purchased
  • The return-label charge
  • Whether an oversized-item fee applies
  • Whether original shipping will be refunded
  • The amount expected to be returned to the original payment method

Save the return tracking number until the refund is complete.

Damaged, Defective or Incorrect Zulily Items

Report a damaged, defective or incorrect product promptly.

  1. Photograph the shipping box and label.
  2. Photograph the product, damage and identifying labels.
  3. Do not discard packaging until support responds.
  4. Compare the item with the order confirmation.
  5. Start the official return or contact customer support.
  6. Explain whether the item was damaged, defective, incomplete or different from what was ordered.
  7. Ask whether return shipping will be refunded.

Zulily’s Returns page says return-shipping costs for a damaged, defective or incorrect item may be refunded after inspection. Obtain written instructions before paying for independent shipping.

Zulily Exchanges

The current Returns page says Zulily may offer one free exchange for the same item in a different size or color per order. Exchanges are not guaranteed and depend on availability.

The page also states that:

  • The return must be mailed within the stated exchange period.
  • An exchange may ship after the carrier scans the return.
  • An exchange of an exchanged item is not accepted.
  • If the replacement is unavailable, the original payment method may be refunded.

Save the exchange confirmation and monitor both the return tracking and replacement shipment.

Zulily Refund Delays

First determine where the refund is in the process:

  • Return label created but package not mailed
  • Package in transit
  • Package delivered to the returns department
  • Return inspected
  • Refund issued by Zulily
  • Refund pending with the bank or card issuer

Zulily’s dedicated Returns page gives different processing language from its separate Refund Policy. Ask support to confirm when the return was received, when it was approved, the amount refunded and the payment method used.

Keep the return tracking record and refund email. Contact the payment provider if Zulily confirms that the refund was issued but it does not appear after the provider’s normal posting period.

Zulily Account and Login Help

Use the current Zulily account site for:

  • Order history
  • Shipment status
  • Saved addresses
  • Account email updates
  • Password resets
  • Current returns

If an old account no longer displays an order from the former business, contact the appropriate current or legacy support route. Do not create multiple accounts before recording which email address was used for the original purchase.

Secure the account immediately if an unfamiliar order, address change or password-reset message appears. Change the password and secure the connected email account.

Zulily Payment, Duplicate Charge and Billing Problems

For a possible billing error:

  1. Determine whether the transaction is pending or completed.
  2. Compare the amount with the order confirmation.
  3. Check whether multiple shipments created separate transactions.
  4. Verify whether another household member placed the order.
  5. Contact Zulily with the order number and transaction date.
  6. Request an itemized explanation and written refund confirmation.
  7. Contact the payment provider promptly if a completed charge remains unauthorized or unresolved.

Do not publicly post a complete card number, bank account, PayPal information or screenshot containing payment credentials.

Unfamiliar Zulily Charges

An unfamiliar Zulily transaction may involve:

  • A current merchandise order
  • A split shipment
  • A gift-card purchase
  • An order placed by another household member
  • A temporary payment authorization
  • A charge connected with an installment-payment provider
  • An unauthorized account purchase

Review the account and email records, then contact Zulily through the current official website. Contact the payment provider promptly when a completed charge cannot be connected to an authorized order.

Current and Former Zulily Gift Cards

The current Zulily website sells new electronic gift cards. Keep the purchase email and gift-card details private.

A gift card issued by the former Zulily business may not be the same obligation as a card purchased through the current site. Claims involving former gift cards were handled through the 2023 Zulily ABC process, whose claims deadline has passed.

Before buying or using a card, confirm:

  • Which Zulily operation issued it
  • The purchase date
  • The balance
  • Whether it is accepted by the current site
  • Any expiration, use or refund restrictions

Do not post or email a complete gift-card number or redemption code to an unverified recipient.

Former Zulily Orders, Refunds and Gift Cards

The former Zulily, LLC and Zulily Group LLC entered an Assignment for the Benefit of Creditors on December 22, 2023. The wind-down claims deadline was June 14, 2024, and the administrator states that the claims process is now closed.

The current Zulily shopping support team should not be assumed to have authority to pay, refund or resolve every obligation of the former company.

Zulily Privacy and Marketing Requests

Zulily’s privacy policy provides a separate telephone number for privacy and customer-record requests:

  • Privacy/customer-records phone: 1-866-725-2551
  • Hours: Monday-Friday, 7 a.m.-7 p.m. CT
  • Mailing address: Zulily, 980 Discovery Road, Eagan, MN 55121, Attn: Customer Service – Privacy Notice
  • Privacy policy: Review current privacy information

To stop Zulily promotional texts, follow the opt-out instructions in the message. Current terms state that users can text STOP to 28272 and use HELP for assistance. Message and data rates may apply.

Product Authenticity and Safety Concerns

Zulily publishes an authenticity guarantee stating that products are authentic and new unless otherwise disclosed. Contact support when a product’s labeling, packaging, serial information or condition creates an authenticity concern.

Stop using a product that appears unsafe or matches a recall notice. Keep the product name, model, lot number, date code, seller information, order record and photographs.

How to Escalate a Zulily Complaint

  1. Start with 1-844-866-5659 or support@zulily.com.
  2. Provide the order number, dates, amount and requested resolution.
  3. Attach relevant photographs or tracking information.
  4. Ask for a written response or case reference.
  5. Follow up with a concise timeline if the issue remains unresolved.
  6. Contact the payment provider when a completed charge, non-delivery or promised refund remains unresolved.
  7. Use the Federal Trade Commission complaint process for suspected online-shopping fraud or deceptive conduct.
  8. Contact the appropriate state attorney general or consumer-protection office when necessary.
  9. Report unsafe consumer products to the Consumer Product Safety Commission.

Zulily Scam and Fake Support Warnings

  • Use Zulily.com and the contact details published on its current official website.
  • Be cautious with search advertisements showing unofficial support numbers.
  • Do not rely on the former 1-877-779-5615 number for current orders.
  • Do not provide passwords or one-time codes to an unexpected caller.
  • Do not allow an unknown support representative to control a phone or computer remotely.
  • A legitimate refund should not require gift cards, cryptocurrency or payment to an individual.
  • Verify unexpected delivery, refund and account-warning messages by signing in independently.
  • Do not click a payment or tracking link in a suspicious text or email.
  • A comment submitted here does not contact Zulily, cancel an order or dispute a payment.

Zulily Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently shows no visible Zulily reviews and a rating of 0 out of 5 based on 0 reviews.

Because no reviews have been submitted, this page does not currently establish positive or negative customer-service trends.

Future reviews can help readers understand current experiences involving order tracking, split shipments, delivery delays, damaged merchandise, return deadlines, label fees, exchanges, refunds, account access, gift cards and complaint escalation.

Related Customer Service Numbers Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize telephone numbers, support links, order guidance, return information, complaint routes and reader reviews.

We are not owned by Zulily, Monument Pass Inc., Lyons Trading Company, Proozy, the former Zulily business, the Zulily ABC administrator, Synchrony Bank, a supplier, shipping carrier or payment provider.

Share Your Zulily Customer Service Experience

Have you contacted the current Zulily customer-service team about an order, delivery, return, exchange, refund, damaged item, account problem, gift card or unfamiliar charge? Leave a factual review below and explain which support route you used, how long assistance took and whether the issue was resolved.

Please state whether the experience involved the current Zulily website or the former business that closed in 2023. This distinction can help other readers understand which support process applies.

Comments are moderated. Do not include order numbers, tracking numbers, full addresses, payment information, passwords, verification codes, gift-card codes, private telephone numbers, email addresses or names of individual employees.

Last Updated: July 11, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Zulily, Monument Pass Inc., Lyons Trading Company, Proozy, the former Zulily business, Zulily ABC, Synchrony Bank, any supplier, shipping carrier, payment processor or government agency. Zulily does not provide customer support through this website.

Support numbers, operating entities, shipping estimates, return deadlines, fees, exchange eligibility, refund timing, gift-card terms and product availability can change. Zulily’s current order records, checkout terms, written support response and applicable law control each transaction.

This page cannot cancel or modify an order, create a return label, issue a refund, recover a former-company claim, reactivate a gift card, reverse a payment, access an account or resolve a product-safety emergency. It is not legal, financial, cybersecurity, product-safety or payment-dispute advice.

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