Herbalife customer service can help with product questions, orders, returns, refunds, Wellness or Preferred Memberships, distributor accounts, MyHerbalife access, Nutrition Club concerns, business-opportunity complaints and product-safety reports.
Call Herbalife Member Services at 1-866-866-4744, Monday-Friday from 8 AM to 5 PM Pacific Time. For qualifying returns, membership refunds or distributor inventory repurchases, call the Refunds and Repurchase Department at 1-855-757-4747.
Herbalife Customer Service Phone Numbers and Contacts
- Herbalife Member Services: 1-866-866-4744
- Member Services hours: Monday-Friday, 8 AM-5 PM Pacific Time
- Refunds and Repurchase Department: 1-855-757-4747
- Herbalife Support Center: Visit Herbalife Support
- Online contact form: Contact Herbalife Online
- Find or contact a distributor: Find an Herbalife Independent Distributor
- Customer and membership refund policy: Review the Herbalife Refund Policy
- Distributor login: MyHerbalife
- Typical distributor earnings disclosure: Review the Statement of Typical Distributor Earnings
- Gold Standard Guarantee: Review Herbalife Consumer and Distributor Protections
- Ethics and Compliance hotline: 1-844-539-2285
- Ethics and Compliance email: EthicsandCompliance@Herbalife.com
- Ethics and Compliance reporting: Herbalife IntegrityLine
- Customer-service address: Herbalife, 990 W. 190th Street, Torrance, CA 90502
- Corporate and investor-relations address: Herbalife Ltd., 800 W. Olympic Blvd., Suite 406, Los Angeles, CA 90015
- Corporate office telephone: 1-213-745-0500
- Official website: Herbalife.com
The corporate office is not the first route for an ordinary product return, membership cancellation, missing order or MyHerbalife login problem. Begin with the independent distributor, Member Services or the Refunds and Repurchase Department as appropriate.
Choose the Correct Herbalife Support Route
- Product purchased from an independent distributor: Contact that distributor first.
- Distributor will not respond: Call Member Services at 1-866-866-4744.
- Product refund or exchange: Contact the distributor or call 1-855-757-4747.
- Wellness or Preferred Member cancellation: Submit the required cancellation and refund request through Member Services.
- Distributor resignation: Use the MyHerbalife refund center or call the Refunds and Repurchase Department.
- MyHerbalife login or PIN problem: Use the official login-recovery process or contact Member Services.
- Nutrition Club purchase: Contact the independent club operator first, then Herbalife if the concern remains unresolved.
- Product quality or safety concern: Stop using the product when appropriate, save the container and lot information and contact Herbalife.
- Serious reaction or illness: Seek appropriate medical care and report the event through the FDA Safety Reporting Portal.
- Unapproved health or income claims by a distributor: Call Member Services or use the Ethics and Compliance route.
- Suspected misconduct or legal violation: Use the 24-hour IntegrityLine.
- Unauthorized card charge: Identify the distributor or order involved and contact the card issuer promptly if it remains unauthorized.
Herbalife Customers, Members and Distributors Explained
Herbalife uses several account and customer classifications.
Retail Customer
A retail customer purchases Herbalife products for personal or household use without operating an Herbalife distributorship.
The customer may buy from:
- An Herbalife Independent Distributor
- A distributor-operated Herbalife website
- A Nutrition Club operated by an independent distributor
- An authorized Herbalife ordering program
Wellness Member or Preferred Member
A Wellness or Preferred Member generally joins to purchase eligible Herbalife products at a discount for personal or household use.
A discount membership is different from becoming an Independent Distributor.
Review:
- Membership fee
- Discount level
- Renewal terms
- Rewards-program terms
- Cancellation method
- Refund eligibility
Herbalife Independent Distributor
An Independent Distributor can purchase eligible products at a discount, resell products and potentially earn qualifying compensation under Herbalife’s Sales and Marketing Plan.
An Independent Distributor is not an Herbalife employee.
A distributor is generally responsible for:
- Operating the independent business
- Maintaining customer records
- Following product and income-claim rules
- Handling ordinary retail customer communication
- Tracking expenses and taxes
- Following local business and Nutrition Club requirements
Information to Have Before Contacting Herbalife
For a Product Order or Refund
- Customer name
- Order number
- Purchase date
- Date the product was received
- Product name
- Flavor and package size
- Lot or batch number
- Expiration or best-by date
- Distributor name
- Distributor contact information
- Receipt or proof of purchase
- Reason for the refund or exchange
- Previous correspondence
For a Member or Distributor Account
- Herbalife identification number
- Name on the account
- Email address
- Telephone number
- Sponsor name
- Country or market
- Account-status notice
- Order or refund information
- Previous case number
Do not publish a Herbalife ID, PIN, password, tax identification number, Social Security number, payment information, medical record or private distributor correspondence in a public review.
How the Herbalife 30-Day Product Refund Policy Works
Subject to stated exclusions, a retail customer, Wellness Member or Preferred Member who is not satisfied with an eligible Herbalife product may request a refund or product exchange within 30 days after receiving it.
The policy may apply to an eligible product purchased:
- Directly through Herbalife
- Through a Herbalife Independent Distributor
To request help:
- Locate the receipt or order confirmation.
- Record the date the product was received.
- Contact the distributor who sold the product.
- If the distributor cannot be reached, call 1-855-757-4747.
- Ask whether the product should be returned.
- Request current shipping or pickup instructions.
- Keep the product, container and packaging until instructions are provided.
- Save the refund or exchange confirmation.
Do not mail a product to the corporate address without current return authorization.
Products Excluded From the General Refund Policy
Herbalife’s current U.S. refund policy lists limited exclusions including:
- App subscriptions
- Testing kits
- Personalized supplements
Another policy may apply to an excluded product or service.
Before purchasing a personalized or digital product, review:
- Cancellation terms
- Renewal terms
- Refund exclusions
- Data and testing requirements
- Whether the product can be transferred
Herbalife Membership Cancellation and Refunds
A Wellness VIP Member or Preferred Member who cancels within 90 days after Herbalife accepts the application may qualify for a full refund of the initial membership cost.
Herbalife requires a written cancellation to begin that process.
A cancellation request should include:
- Member name
- Herbalife ID
- Account email
- Application date
- Requested cancellation date
- Request for refund of the eligible initial membership cost
- Current mailing address
Ask Member Services to confirm:
- That the membership is canceled
- Whether any renewal remains scheduled
- Whether a refund is approved
- The refund method
- Estimated processing time
How to Resign as an Herbalife Independent Distributor
A distributor may resign by following the procedure available through MyHerbalife or Member Services.
Before resigning:
- Download order and earnings records.
- Review pending commissions or adjustments.
- Identify unopened inventory purchased during the previous 12 months.
- Identify eligible literature and sales aids.
- Identify unused U.S. corporate-event tickets.
- Review outstanding customer refunds or chargebacks.
- Use the MyHerbalife refund center or call 1-855-757-4747.
- Request current return and pickup instructions.
- Keep a copy of the resignation and refund confirmation.
Do not discard unopened inventory before Herbalife explains whether it qualifies for repurchase.
Distributor Inventory and Starter-Kit Refunds
A resigning distributor may qualify for a refund involving:
- International Business Pack or Digital Business Starter Kit
- Unopened Herbalife products purchased during the previous 12 months
- Herbalife-produced literature and sales aids
- Unused U.S. corporate-event tickets purchased during the previous 12 months
- Applicable original and return shipping and handling
The exact refund depends on eligibility and the condition and purchase date of the items.
Use the company’s current repurchase process rather than selling disputed inventory through an unauthorized marketplace.
Herbalife Order Is Missing, Damaged or Incorrect
The responsible support route can depend on who placed and fulfilled the order.
For a problem:
- Review the confirmation and shipping notice.
- Confirm the delivery address.
- Check carrier tracking.
- Compare the delivered products with the packing information.
- Photograph damaged packaging and products.
- Contact the distributor or ordering site.
- Contact Herbalife Member Services if the distributor cannot resolve it.
- Keep the packaging and product until instructions are provided.
A distributor may handle the retail relationship while Herbalife handles the underlying company order or product-quality investigation.
Herbalife Distributor Will Not Respond
If the independent distributor stops responding:
- Save texts, emails and receipts.
- Record the distributor’s name and Herbalife website.
- State the exact product, order date and amount.
- Call Herbalife Member Services at 1-866-866-4744.
- Ask Herbalife to verify the distributor relationship.
- Request assistance under the customer satisfaction guarantee.
- Ask for a case number.
- Keep all return and refund records.
Do not post the distributor’s home address, personal telephone number or family information in a public review.
How to Find an Herbalife Distributor
Herbalife provides an official distributor search and matching tool.
Customers can search using:
- Distributor name
- Business name
- ZIP code
- Email associated with a previous purchase
If a former distributor’s store is closed, Herbalife may offer to connect the customer with another independent distributor.
A new distributor does not automatically assume responsibility for another distributor’s unresolved transaction. Contact Member Services about the original purchase.
MyHerbalife Login, PIN or Password Problems
For account-access trouble:
- Use the official MyHerbalife sign-in page.
- Confirm that the correct country or market is selected.
- Use the password or PIN recovery option.
- Check spam and junk folders.
- Confirm the email and telephone number on the account.
- Call 1-866-866-4744 if self-service recovery fails.
Never post a member ID, PIN or password in a public comment.
Herbalife support should not ask for a complete password or one-time verification code through an unsolicited message.
Herbalife Nutrition Club Complaints
Herbalife Nutrition Clubs are generally operated by independent distributors rather than as company-owned retail stores.
Contact the club operator about:
- Club hours
- Membership fees
- Local purchases
- Drink or shake ingredients
- Local refunds
- Staff conduct
- Recurring local charges
- Facility cleanliness
- Local coaching services
Contact Herbalife when the issue involves:
- Herbalife product quality
- Unapproved product claims
- Unapproved earnings claims
- Distributor conduct
- Company policies
- Use of Herbalife branding
A local Nutrition Club fee or coaching arrangement may be separate from an Herbalife corporate membership.
Herbalife Ingredients, Allergens and Dietary Restrictions
Ingredients can differ by product, flavor, market and formulation date.
Before using a product:
- Read the current package label.
- Review the ingredient list.
- Review allergen disclosures.
- Check caffeine content.
- Check serving instructions.
- Confirm whether the product is appropriate for the intended age group.
- Consult a qualified health professional about medications or medical conditions.
Do not rely solely on an old label photograph, distributor social-media post or review comment.
CustomerServiceNumbers.com cannot determine whether a product is appropriate for a thyroid condition, pregnancy, kidney or liver condition, diabetes, medication regimen, food allergy or another individual medical concern.
Herbalife Products Are Not Prescription Medication
Herbalife sells foods, dietary supplements and personal-care products. These products should not be described as prescription medication unless the specific item is actually regulated and labeled as such.
Do not stop or replace prescribed medication based on advice from:
- An independent distributor
- A Nutrition Club operator
- A social-media post
- A customer review
- An unverified coach
Questions involving treatment of a health condition should be directed to an appropriately licensed health professional.
What to Do After a Suspected Serious Reaction
For a potentially serious reaction:
- Stop using the suspected product.
- Seek appropriate medical assistance.
- Call emergency services for severe or life-threatening symptoms.
- Keep the product container and remaining contents.
- Record the lot number and expiration date.
- Record the amount used and time taken.
- List other supplements and medications.
- Contact Herbalife Member Services.
- Submit a report through the FDA Safety Reporting Portal.
Official FDA reporting information:
Report a Dietary Supplement Problem to the FDA
A report does not itself prove that a product caused the reaction. It provides information for safety evaluation.
Product Quality, Contamination or Packaging Concern
Stop using a product that appears:
- Improperly sealed
- Leaking
- Swollen
- Contaminated
- Unusually discolored
- Unusually odorous
- Past its expiration date
- Different from its normal appearance
- Missing required labeling
Preserve:
- Container
- Remaining product
- Lot number
- Expiration date
- Receipt
- Shipping package
- Photographs
Contact Herbalife before returning or discarding the product.
Herbalife Business Opportunity and Income Claims
Herbalife is a direct-selling company. Becoming an Independent Distributor is a business decision rather than an offer of employment.
Before joining:
- Read the current Statement of Typical Distributor Earnings.
- Review the starter-kit cost.
- Calculate shipping and product expenses.
- Calculate event, travel and training expenses.
- Understand customer-sales requirements.
- Review inventory and repurchase protections.
- Understand tax and recordkeeping responsibilities.
- Confirm local Nutrition Club or business-location requirements.
There is no guarantee of profit or business success.
Be cautious with statements promising:
- Guaranteed income
- Rapid financial freedom
- The ability to quit a job quickly
- Income from recruiting alone
- A guaranteed return on inventory purchases
- Results inconsistent with Herbalife’s published earnings disclosure
Report questionable earnings or business claims to Member Services or the Herbalife IntegrityLine.
Herbalife and the FTC Settlement
In 2016, Herbalife entered into a settlement with the Federal Trade Commission involving its U.S. business-opportunity practices.
The settlement required changes including:
- Greater reliance on verified retail sales
- Limits on compensation based on distributor personal consumption
- Separation of discount customers from business-opportunity participants
- Restrictions on misleading earnings and lifestyle claims
- Consumer redress totaling $200 million
Prospective distributors should use current Herbalife disclosures and should not rely on older recruitment materials or private income presentations.
FTC background:
FTC Herbalife Settlement and Refund Information
How to Report Distributor Misconduct
Contact Herbalife when a distributor allegedly:
- Refuses an eligible refund
- Makes an unapproved medical claim
- Makes a misleading income claim
- Misrepresents membership fees
- Uses unauthorized sales channels
- Misuses personal information
- Creates an account without authorization
- Charges for an order that was not approved
- Retaliates against a customer or distributor
Start with Member Services. For suspected misconduct, law violations or serious policy concerns, use:
- IntegrityLine: 1-844-539-2285
- Email: EthicsandCompliance@Herbalife.com
- Online: IntegrityLine.Herbalife.com
The IntegrityLine is available 24 hours a day and may permit anonymous reporting where allowed by law.
Unfamiliar Herbalife Charge
An unfamiliar transaction may involve:
- A distributor product order
- A membership fee
- A recurring program
- A Nutrition Club purchase
- A distributor starter kit
- An event ticket
- A purchase by another authorized cardholder
- A delayed order charge
Review:
- Email receipts
- MyHerbalife order history
- Membership records
- Distributor correspondence
- Household purchases
- Nutrition Club receipts
Contact Member Services for assistance identifying the transaction. Contact the card issuer promptly if a completed charge remains unauthorized.
Fake Herbalife Customer Service and Distributor Scams
Use contact information published on Herbalife.com or MyHerbalife.com.
Warning signs include:
- A demand for gift cards or cryptocurrency
- A request for a PIN, password or verification code
- A request for remote access to a computer
- A promise of guaranteed income
- A demand to buy large quantities of inventory immediately
- An unofficial refund-processing fee
- A request to transfer money to release commissions
- A website imitating MyHerbalife
- A distributor account created without clear authorization
Do not trust a telephone number solely because it appears in a sponsored search result or social-media message.
How to Escalate an Herbalife Complaint
- Determine whether the issue involves a retail purchase, membership, distributor account, Nutrition Club, product reaction or business claim.
- Contact the independent distributor or club operator when that person controls the transaction.
- Call Member Services at 1-866-866-4744.
- Request a case number.
- Provide receipts, order information and product details privately.
- Use 1-855-757-4747 for eligible refund and repurchase questions.
- Request the decision and applicable policy in writing.
- Use the IntegrityLine for suspected misconduct or serious policy violations.
- Preserve product containers, lot numbers and medical records when a safety issue is involved.
- Report a serious supplement reaction to the FDA.
- Contact the payment provider promptly for an unauthorized transaction.
Written corporate correspondence may be sent to:
Herbalife Ltd.
800 W. Olympic Blvd.
Suite 406
Los Angeles, CA 90015
The corporate address is not a substitute for obtaining current return authorization.
A review submitted to CustomerServiceNumbers.com does not contact Herbalife, cancel a membership, resign a distributorship, issue a refund, diagnose a reaction or open an ethics investigation.
Herbalife Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays a Herbalife rating of 3.0 out of 5 based on five counted reviews.
Only four comments are visibly displayed. They were submitted between March 2014 and May 2018 and concern:
- Availability of discontinued Florafiber tablets
- MyHerbalife PIN assistance
- A duplicate MyHerbalife PIN request from the same reviewer and date
- A distributor who allegedly stopped responding after a product return
- An ingredient concern involving soy, caffeine and a thyroid condition
The duplicate PIN submission should not be treated as a separate service experience.
The ingredient comment reflects an individual concern and should not be treated as medical guidance or proof that a product is unsuitable for every person with a thyroid condition.
The visible reviews are old and do not establish a current positive or negative customer-service trend.
Current reviews may help readers understand experiences involving:
- Member Services
- Distributor responsiveness
- Product returns
- Refund processing
- Membership cancellation
- MyHerbalife access
- Nutrition Clubs
- Product availability
- Ingredient questions
- Distributor resignation
- Inventory repurchase
- Ethics complaints
Frequently Asked Questions About Herbalife Customer Service
What is the Herbalife customer-service number?
Call Herbalife Member Services at 1-866-866-4744.
What are Herbalife customer-service hours?
Herbalife currently lists Monday-Friday from 8 AM to 5 PM Pacific Time.
What is the Herbalife refund number?
Call the Refunds and Repurchase Department at 1-855-757-4747.
How long do I have to return Herbalife products?
Eligible retail customers, Wellness Members and Preferred Members may generally request a refund or exchange within 30 days after receiving the product.
Can I return an opened Herbalife product?
The customer satisfaction guarantee applies when a qualifying customer is not satisfied with an eligible product. Contact the distributor or Refunds and Repurchase Department for current instructions.
Which Herbalife products are nonrefundable?
The current U.S. policy lists app subscriptions, testing kits and personalized supplements as exclusions from the general product-refund policy.
How do I cancel a Preferred or Wellness Membership?
Contact Member Services and submit the required written cancellation. A cancellation within 90 days after acceptance may qualify for a refund of the initial membership cost.
How do I resign as an Herbalife distributor?
Use the refund and resignation tools through MyHerbalife or call 1-855-757-4747.
Will Herbalife buy back distributor inventory?
A resigning distributor may qualify for repurchase of unopened eligible products purchased during the preceding 12 months, subject to the current policy.
What if my Herbalife distributor will not respond?
Call Member Services at 1-866-866-4744 and provide the distributor, product, order and refund information.
How do I reset my MyHerbalife PIN?
Use the official account-recovery process or contact Member Services. Never post a PIN or member ID publicly.
Are Herbalife Nutrition Clubs owned by Herbalife?
Nutrition Clubs are generally operated by independent Herbalife distributors rather than as ordinary company-owned retail stores.
How do I report a reaction to an Herbalife product?
Stop using the product when appropriate, seek medical assistance, contact Herbalife and submit a report through the FDA Safety Reporting Portal for a suspected serious reaction.
Are Herbalife products medications?
Herbalife primarily sells nutrition products, foods, dietary supplements and personal-care products. They should not be treated as replacements for prescribed medication.
How do I report misleading Herbalife income claims?
Call Member Services or use the Herbalife IntegrityLine at 1-844-539-2285.
Is Herbalife a publicly traded company?
Yes. Herbalife Ltd. trades on the New York Stock Exchange under the ticker HLF.
Where is Herbalife customer service located?
Herbalife’s current U.S. customer-service address is 990 W. 190th Street, Torrance, California 90502.
Where is Herbalife’s corporate office?
Herbalife lists its corporate and investor-relations address as 800 W. Olympic Blvd., Suite 406, Los Angeles, California 90015.
Related Health and Wellness Customer Service Pages
Related Consumer Resources
- Report a Dietary Supplement Problem to the FDA
- Report Fraud or Deceptive Business Practices to the FTC
- Review the FTC Herbalife Settlement Information
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share real support experiences since 2004. We independently organize official contact routes, refund information, membership guidance, product-safety resources, distributor complaint procedures and reader reviews.
We are not owned by Herbalife Ltd., Herbalife International of America, an Herbalife Independent Distributor, a Nutrition Club, the FDA, the FTC or the Direct Selling Association.
Share Your Herbalife Customer Service Experience
Have you contacted Herbalife about a product order, refund, membership, distributor, Nutrition Club, MyHerbalife account, product reaction, business claim or distributor resignation?
Leave a factual review below and explain the support route used, approximate response time and whether the issue was resolved.
Comments are moderated. Do not include Herbalife IDs, PINs, passwords, Social Security numbers, taxpayer information, payment-card details, medical records, private distributor contact information or photographs containing personal health data.
Do not use the review section to provide medical diagnoses or instruct another person to stop prescribed medication.
Page Update Note
This Herbalife customer-service page was reviewed and fully updated on July 20, 2026.
The update corrected Member Services hours, added the Torrance customer-service address, separated the Los Angeles corporate office, added the Refunds and Repurchase Department, and expanded guidance for retail customers, members, independent distributors and Nutrition Club customers.
The page now includes the current 30-day customer product guarantee, 90-day initial membership refund, distributor resignation and inventory-repurchase protections, product-safety reporting, business-income disclosures, ethics reporting and FTC settlement background.
The review section was corrected to reflect the 3.0-out-of-5 rating, five counted reviews, four visible comments, one apparent duplicate and the age and limitations of the current review sample.
Last Updated: July 20, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Herbalife Ltd., Herbalife International of America, an Herbalife Independent Distributor, a Nutrition Club, the FDA, the FTC, the Direct Selling Association or a health care provider. Herbalife does not provide customer support through this website.
Telephone numbers, hours, addresses, product formulations, membership programs, refund terms, distributor policies, compensation disclosures, Nutrition Club practices, leadership and regulatory information can change. Review current product labels, membership terms, distributor agreements and official Herbalife information.
This page cannot cancel a membership, resign a distributorship, issue a refund, repurchase inventory, reset a MyHerbalife account, determine whether a product caused a reaction or provide medical, nutritional, tax, legal, financial or business advice.
