City Furniture customer service can help with furniture orders, delivery scheduling, delivery tracking, damaged items, returns, refunds, warranty claims, furniture protection plans, financing, store pickup, missing parts and customer complaints. Some official City Furniture support pages now show CITY HOME branding, so customers may see CITY HOME when managing orders or contacting support.
How to Contact City Furniture Customer Service
Important Phone Number Note
Older City Furniture listings may show
1-866-930-4233. Because that toll-free number was not clearly shown on the current official support pages reviewed for this update, use the official Help Center, order-management tools, chat, email, or the current phone numbers above when possible.
Best City Furniture Support Route by Issue
- Order status: Use the Manage My Order page with your order number, order date and phone number.
- Delivery scheduling: Use the delivery tools or contact customer care before the scheduled delivery date.
- Damaged furniture: Report damage within 24 hours of delivery and include clear photos.
- Return or refund: Review the return policy because online, in-store, mattress, accessory, appliance, electronics and custom-order rules can differ.
- Warranty or in-home service: Use the claim tools or call 954-718-3344.
- Missing parts or assembly instructions: Email customer service with your invoice number and item details.
- Financing or leasing: Use the finance provider listed on your account or City Furniture financing page.
- Store-specific issue: Contact the showroom or store involved in the purchase before escalating through customer care.
Information to Have Before Contacting City Furniture
- Order number or invoice number
- Order date and delivery date
- Phone number and email used for the order
- Product name, collection, SKU or item number
- Store location or salesperson name, if relevant
- Delivery tracking link or delivery window
- Photos of damaged furniture, missing parts, packaging or labels
- Warranty plan or in-home service details from your invoice
- Payment, financing or leasing details, if the issue involves billing
City Furniture Delivery, Damage and Service Claims
City Furniture says customers are contacted by email, text and phone before delivery to confirm the appointment. If a delivery appointment is not confirmed by the required deadline, it may be cancelled, which could cause stock or scheduling delays.
If furniture arrives damaged, inspect it right away and report the damage within 24 hours. Include clear photos of the item, packaging, label and affected area. For minor damage, City Furniture may arrange in-home repair service. For major damage, the company may inspect the item to determine replacement eligibility.
City Furniture Returns, Refunds and Restocking Fees
Return and cancellation rules depend on how and where the item was purchased. For online purchases, City Furniture says customers may receive a refund if they cancel within three days after delivery. For in-store purchases, customers may receive a refund if they cancel at least one day before scheduled delivery.
Delivery cancellations on or after the delivery date may be subject to a restocking charge, and original delivery or shipping charges may not be refundable. Mattress, accessory, appliance, electronics, custom-order and room-package purchases may have special rules, so review your invoice and return policy before buying or cancelling.
Warranty, In-Home Service and Missing Parts
City Furniture warranty and in-home service questions may depend on whether your invoice includes a CITY HOME in-home service program, a manufacturer warranty or a separate protection plan. If you need warranty service, photos may be required before a claim is processed.
For missing parts, assembly instructions or item-specific support, email customer service with your invoice number and the item you need help with. Keep all packaging and paperwork until the issue is resolved.
City Furniture Reviews and Complaints
CustomerServiceNumbers.com currently shows a 3.0 out of 5 rating for City Furniture based on 3 visible reviews. The visible reviews are older and mention concerns about defective or damaged furniture, service response, replacement or repair timing, and customer service follow-up. There is not enough current CSN review data to identify broader complaint trends.
Helpful review topics may include delivery experience, damaged furniture, warranty service, missing parts, product quality, returns, refunds, restocking fees, financing, store experience, customer care response and whether City Furniture resolved the issue.
Privacy, Billing and Scam Warnings
- Do not post your full order number, full address, phone number, email address, payment details, financing account, delivery tracking link or account login in a public review.
- Use only official City Furniture, CITY HOME or finance-provider links before entering payment or account information.
- Be cautious with fake support numbers, delivery texts, refund emails, furniture financing scams and messages asking for verification codes.
- If you see an unfamiliar City Furniture or CITY HOME-related charge, compare it with your invoice, order history, financing account and card statement before filing a dispute.
Related Customer Service Numbers Pages
Related Corporate Office Help
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Share Your City Furniture Customer Service Experience
Have you contacted City Furniture about an order, delivery, damaged item, return, refund, missing part, warranty claim, in-home service, financing issue or store complaint? Leave a review below and describe what happened, which support method you used, how long the response took and whether the issue was resolved.
Comments are moderated. Do not include private account details, full payment information, passwords, verification codes, full addresses, phone numbers, email addresses, delivery tracking links or sensitive personal information in your review.
Last Updated: July 10, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with City Furniture, CITY HOME, City Furniture, Inc. or any City Furniture showroom. City Furniture does not provide customer support through this website. Contact information is provided to help consumers reach the company directly, and reviews reflect the experiences and opinions of individual contributors.
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