Category: Furniture Customer Service Information – Reviews And Complaints

Access essential contact information for leading furniture companies. Find customer service phone numbers, addresses, chat links, email addresses, and websites. Additionally, explore reviews, ratings, feedback, and complaints about the customer service performance of these and other furniture retailers.

  • Ashley Furniture Customer Service, Delivery and Returns

    Ashley Furniture customer service can help with Ashley.com orders, delivery scheduling, damaged or missing merchandise, returns, cancellations, refunds, warranties, replacement parts and store complaints. Support depends on where the purchase was made: online orders are handled through Ashley Customer Care, while an in-store purchase normally begins with the specific Ashley store shown on the receipt.

    Ashley Furniture Customer Service Phone Number

    Ashley does not currently publish a general retail customer-service email on its primary Help Center. Use the official telephone, website-message, store, warranty, financing or protection-plan route instead of sending order or payment information to an address found on an unofficial directory.

    Best Ashley Support Route by Issue

    • Ashley.com order: Call 1-866-436-3393 or use Ask Ashley.
    • In-store purchase: Contact the store listed on the receipt and ask for Customer Service or the general manager.
    • Delayed or rescheduled delivery: Use order tracking and contact the store or online Customer Care.
    • Damage from White Glove or Doorstep Delivery: Contact Guest Experience within three business days.
    • Missing or incorrect piece: Photograph the delivered items, labels and packing slip and report the problem immediately.
    • Standard Shipping return: Begin the request within 30 days of delivery.
    • Manufacturer defect: Start with the retailer, then use Ashley Consumer Affairs when the retailer cannot assist.
    • Accidental damage or stain: File with the protection-plan provider listed on the receipt or certificate.
    • Replacement hardware or part: Use Ashley’s parts website with the model and serial numbers.
    • Synchrony financing: Call 1-866-396-8254.
    • Concora Credit account: Call 1-866-502-6439.
    • Acima lease: Call 1-801-297-1982.
    • Product recall or safety concern: Stop using the product when appropriate and check Ashley’s official consumer notices.

    Information to Have Before Contacting Ashley

    • Order number, sales invoice or receipt
    • Whether the order was placed online or in a store
    • Store name, city and state
    • Purchase and delivery dates
    • Scheduled delivery window
    • Product name, SKU, model and serial number
    • Collection, color, fabric or finish
    • Photos of the complete item and affected area
    • Photos of cartons, labels and packing materials
    • Delivery paperwork and driver notes
    • Warranty or protection-plan certificate
    • Financing provider shown on the agreement
    • Prior case, repair or claim number
    • A concise description of the requested resolution
    Do not publicly post complete order numbers, delivery addresses, payment information, financing-account details, identification documents or photographs that reveal private areas of the home.

    Online Purchases and Ashley Store Purchases Are Different

    Ashley products are sold through Ashley.com, company-operated stores, independently operated licensed stores and other furniture retailers. The seller shown on the receipt normally controls the first level of support.
    • Ashley.com purchase: Follow the published online return, cancellation and delivery rules.
    • Ashley store purchase: Follow the terms printed on the receipt or sales agreement and contact that store.
    • Independent furniture-dealer purchase: Contact the dealer that accepted payment and delivered the merchandise.
    • Retailer no longer operating: Contact Ashley Consumer Affairs about any remaining manufacturer-warranty route.
    An online policy should not automatically be assumed to apply to an in-store purchase. Ask the store to identify the specific term in the signed sales agreement when it denies a cancellation, exchange or return.

    How to Track an Ashley Furniture Order

    Ashley.com customers can use the online order-tracking page. Registered customers can also sign in and review Order History. Guest checkout generally requires:
    • Order confirmation number
    • Email address used at checkout
    • Billing ZIP code
    If the order is not recognized, call 1-866-436-3393. For a store purchase, use the order-status link or telephone number provided by the local store.

    Changing or Cancelling an Online Ashley Order

    Contact Customer Care as soon as possible because Ashley begins processing orders shortly after checkout.

    Standard Shipping Orders

    Customer Care can determine whether the order can still be revised or cancelled. Once it has shipped, the item generally must be handled under the online return policy.

    White Glove and Doorstep Delivery Orders

    • A cancellation made at least 48 hours before the scheduled delivery can generally include the merchandise and delivery fees.
    • A cancellation less than 48 hours before delivery generally excludes the delivery fees.
    • The cancellation remains subject to the order’s status and applicable terms.
    Save the cancellation confirmation and check whether financing or a card authorization also needs time to update.

    In-Store Order Cancellations

    In-store cancellation terms can differ by store, market, product and sales agreement. Before signing an in-store order, review:
    • Whether the sale is final
    • Cancellation deadlines
    • Special-order or custom-item language
    • Restocking or delivery fees
    • Deposit terms
    • Expected delivery dates
    • Mattress comfort-program requirements
    • Protection-plan terms
    • Financing promotion terms
    Ask for all verbal promises to be added to the written agreement before signing or paying a deposit.

    Ashley Standard Shipping Return Policy

    Eligible items shipped through Standard Shipping can generally be returned within 30 days of delivery. To qualify for a full merchandise refund, the item generally must be:
    • New and unused
    • In its original condition
    • Returned with all parts and accessories
    • Securely packed in the original packaging
    Return shipping or pickup fees may apply. Shipping, delivery and handling charges are generally nonrefundable unless the return involves damaged or defective merchandise. Online merchandise cannot automatically be returned at an Ashley store. Follow the return instructions provided by online Guest Experience.

    White Glove and Doorstep Delivery Returns

    Non-damaged and non-defective White Glove and Doorstep Delivery merchandise ordered online generally cannot be returned after delivery. Inspect the furniture before signing. Check:
    • Fabric, leather or finish damage
    • Cracks, dents or broken components
    • Missing cushions, legs, hardware or power cords
    • Incorrect color, orientation or configuration
    • Reclining, lighting, USB or electrical functions
    • Assembly and alignment
    Note visible problems on the delivery paperwork and contact Guest Experience within three business days.

    Three-Business-Day Damage Deadline

    For online White Glove and Doorstep Delivery orders, Ashley requires damaged or defective merchandise to be reported within three business days. Recommended steps:
    1. Photograph the item before moving or using it.
    2. Photograph the packaging and product labels.
    3. Record missing pieces or incorrect merchandise.
    4. Keep the packing material.
    5. Call 1-866-436-3393.
    6. Request a case number.
    7. Ask whether Ashley proposes repair, parts or replacement.
    8. Keep all communications until the claim is resolved.
    A manufacturing defect discovered after the three-business-day period may need to be reviewed under the applicable warranty rather than the delivery-damage policy.

    Final Sale, Clearance and Special Orders

    Final Sale, clearance, special-order, monogrammed and personalized merchandise generally cannot be returned. An exception may apply when the product was delivered damaged or defective and reported within the required three-business-day period. Keep the receipt, listing, product description and photographs.

    Mattress and Foundation Returns

    Mattresses and foundations do not follow the ordinary online furniture return policy. Returns or exchanges depend on the manufacturer warranty, comfort program, mattress protector requirement and sales agreement. Before buying, ask:
    • Whether a comfort exchange is included
    • Whether a mattress protector must be purchased
    • The minimum trial period before an exchange
    • The final deadline
    • Whether delivery or pickup fees apply
    • Whether lower-price differences are forfeited
    • Which stains, damage or condition issues void eligibility
    Use the support number on the order confirmation or receipt for a mattress-specific request.

    Ashley Refund Timing

    After Ashley receives and inspects an eligible return, allow approximately seven to ten days for the credit to appear on the original payment method. Refund timing can also depend on:
    • Warehouse receipt and inspection
    • Return shipping
    • Card issuer processing
    • Financing-provider adjustments
    • Weekends and bank holidays
    Keep the return-tracking number, warehouse-delivery confirmation and refund notice. Contact the financing provider separately if the purchase was made through a credit or lease account.

    Missing Pieces or Wrong Furniture

    Report missing pieces and incorrect merchandise promptly. Document:
    • Every item received
    • Product labels and serial numbers
    • Packing slip quantities
    • Missing boxes or components
    • Incorrect color, size or configuration
    • Delivery-team comments
    Ask whether Ashley will deliver the missing piece, replace the incorrect item, provide a part or issue another remedy. Do not discard packaging or alter the product while the case is under review.

    Delivery Delays and Repeated Rescheduling

    Furniture delivery dates are estimates and may be affected by inventory, manufacturing, transportation and local scheduling. For a repeated delay:
    1. Request the current order status for each piece.
    2. Ask whether merchandise is manufactured, in transit or at the local warehouse.
    3. Ask whether the order will arrive in separate deliveries.
    4. Confirm whether extra delivery charges apply.
    5. Request revised dates in writing.
    6. Review the cancellation terms if the delay is no longer acceptable.
    7. Keep records of every promised and missed date.

    White Glove Versus Doorstep Delivery

    White Glove Delivery generally includes placement in the room of choice, necessary assembly and removal of packing materials. It does not include moving existing furniture or installing wall-mounted, electrical or lighting products. Doorstep Delivery generally places the packaged item outside the residence, in a lobby or at a property office. It does not include unboxing, assembly or placement inside the home. An adult age 18 or older must generally be present to accept and sign for large deliveries. Read the paperwork before signing because the signature can acknowledge that the merchandise was inspected and received in good condition.

    Delivery Damage to the Home

    Photograph damage to floors, walls, doors, elevators, landscaping or other property immediately.
    • Notify the delivery team before it leaves when possible.
    • Note the damage on the delivery document.
    • Photograph the area from several angles.
    • Record the delivery company and truck information when available.
    • Contact Ashley or the local store promptly.
    • Request the delivery provider’s property-damage claim procedure.
    • Do not complete permanent repairs until the damage is documented, unless an urgent repair is needed for safety.

    Ashley Manufacturer Warranty

    Manufacturer-warranty coverage depends on the product, original purchaser, delivery date and applicable warranty document. Warranty remedies are generally limited to repair or replacement of a product or component found to have a covered manufacturing defect. Manufacturer-warranty refunds are generally not available. Common exclusions can include:
    • Normal wear
    • Misuse or abuse
    • Improper cleaning
    • Liquid or pet damage
    • Sunlight or humidity damage
    • Commercial use
    • Floor samples or “as-is” merchandise
    • Transportation or moving damage
    • Unauthorized chemical treatments
    • Damage after furniture is moved from its original delivery location
    Read the exact warranty supplied with the furniture rather than relying on a general statement that the item has a “lifetime warranty.”

    How to File an Ashley Warranty Claim

    1. Contact the retailer that sold the merchandise.
    2. Provide the receipt and delivery date.
    3. Identify the model and serial numbers.
    4. Submit clear photographs and a description of the defect.
    5. Allow an authorized inspection when required.
    6. Request the claim number.
    7. Ask whether the proposed remedy is repair, parts or replacement.
    8. Request a written denial when coverage is refused.
    9. Contact Ashley Consumer Affairs at 1-844-966-0809 if the retailer has closed or cannot handle a potentially valid manufacturer claim.

    Manufacturer Warranty Versus Furniture Protection Plan

    Ashley’s manufacturer warranty and an optional protection plan are different.
    • Manufacturer warranty: Generally covers qualifying manufacturing defects.
    • Protection plan: May cover certain accidental stains, rips, burns, breakage or other incidents described in the contract.
    • Store return policy: Controls whether an unwanted purchase can be returned or exchanged.
    A protection plan does not necessarily cover poor comfort, normal wear, gradual cushion softening, pests, pet damage or every stain. Read the exclusions before purchasing and request a written explanation when a claim is denied.

    Furniture Protection Plan Claims

    The provider depends on the store, date and purchase channel. Providers shown in Ashley’s current support resources include:
    • Extend
    • Reguard
    • GBS or ProtectAll
    • Montage Furniture Services
    • Guardsman
    Use the company named on the protection-plan certificate. Ashley Customer Care may identify the provider but may not decide a separate administrator’s claim.

    Ashley Replacement Parts

    The Ashley parts website requires the product model and serial number. Common requests include:
    • Legs and feet
    • Drawer hardware
    • Bed slats and supports
    • Recliner cables and controls
    • Power supplies and cords
    • Handles and switches
    • Fasteners and assembly hardware
    Confirm the exact model before ordering. Similar-looking furniture can use different hardware or electrical components.

    Ashley Financing Customer Service

    Financing and lease accounts are serviced by separate financial companies. Contact the applicable provider for:
    • Payments and due dates
    • Interest and promotional financing
    • Account balances
    • Late fees
    • Credit reporting
    • Lease buyout or payoff
    • Refunds applied to a finance account
    • Lost cards and account security
    Special financing may involve deferred interest. Minimum monthly payments may not pay off the full promotional balance before the deadline. Review the agreement and pay the required amount before the promotional period ends when necessary to avoid retroactive interest.

    Price Adjustments for Ashley.com Purchases

    Ashley currently advertises a price-adjustment guarantee for qualifying AshleyFurniture.com purchases when the online price decreases within 30 days. Keep the order confirmation and a screenshot showing the lower price. Exclusions can apply to clearance, special promotions, financing offers, coupons, bundles, third-party sellers and store-only pricing.

    Pest, Mold, Odor or Contamination Concerns

    If delivered furniture appears to contain insects, mold, unusual residue or another possible contaminant:
    • Photograph the item and packaging.
    • Limit movement through the home when practical.
    • Keep labels and delivery documents.
    • Contact the store or Ashley immediately.
    • Request an inspection and written claim decision.
    • Consider an independent licensed professional when identification or remediation is needed.
    Do not apply pesticides, chemicals or cleaners before documenting the condition if doing so could affect the warranty investigation. Urgent health or property concerns should be addressed by an appropriate qualified professional.

    Furniture Tip-Over and Child Safety

    Dressers, chests, bookcases, television stands and other top-heavy furniture should be secured as directed by the manufacturer.
    • Install the supplied anti-tip restraint.
    • Anchor furniture to an appropriate wall structure.
    • Place televisions on furniture designed to support them.
    • Anchor televisions that are not wall mounted.
    • Do not place toys, remote controls or tempting objects on top of dressers.
    • Do not allow children to climb or hang on drawers.
    • Replace missing or damaged restraint hardware.
    Stop using unstable furniture until it is correctly assembled and secured.

    Ashley Product Recalls

    Check the exact model and serial number against Ashley’s official consumer notices when furniture or lighting may present a fire, burn, electrical, instability or other safety hazard. Follow the recall instructions rather than paying for a repair that the recall provides without charge. Unplug powered furniture immediately when directed by a recall notice.

    How to Escalate an Ashley Furniture Complaint

    1. Identify whether the seller was Ashley.com, an Ashley store or another dealer.
    2. Contact the seller or online Customer Care.
    3. Provide the order, delivery and product details.
    4. Ask for a case number.
    5. Keep photographs, delivery paperwork, receipts and written promises.
    6. Ask for the store or department manager.
    7. Use the correct warranty, protection-plan or financing provider when applicable.
    8. Request a written decision or denial.
    9. Send a concise final written complaint to Ashley Furniture Industries, One Ashley Way, Arcadia, WI 54612, only after the ordinary support routes have been attempted.

    Unfamiliar Ashley Furniture Charges

    Before reporting an unfamiliar charge, compare it with:
    • An online or store purchase
    • A deposit or remaining order balance
    • A delivery or assembly fee
    • A furniture protection plan
    • A Synchrony or Concora payment
    • An Acima lease payment
    • A delayed merchandise charge after delivery
    • A purchase made by another household member
    Contact Ashley, the store or the financing provider for an itemized explanation. Contact the bank or card issuer promptly if a completed transaction remains unauthorized.

    Ashley Furniture Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows 0 visible Ashley Furniture reviews. There is not enough CSN review data to identify reliable customer-service, delivery, warranty, financing or product-quality trends. Helpful reviews may describe online or in-store orders, delivery delays, missing pieces, damaged furniture, cancellation attempts, refunds, manufacturer warranties, protection plans, financing and whether Ashley or the store resolved the complaint.

    Privacy, Payment and Fake-Support Warnings

    • Use AshleyFurniture.com, the official store locator and the financing provider shown on the agreement.
    • Be cautious with fake Ashley clearance websites, delivery texts, financing offers and support-number advertisements.
    • Do not provide passwords, one-time codes, complete card numbers or financing-account details to an unexpected caller.
    • Do not allow an unknown person to remotely control a phone or computer.
    • A legitimate refund or warranty claim should not require gift cards, cryptocurrency, wire transfer or payment to an individual.
    • Do not publicly post order numbers, delivery addresses, receipts, finance agreements, payment information or private home photographs.
    • Remove names, addresses, labels and barcodes from screenshots before publishing them.
    • A review submitted here does not cancel an order, report delivery damage, file a warranty claim or dispute a finance charge.

    Related Customer Service Numbers Pages

    Related Corporate Office Help

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share company reviews since 2004. We independently organize telephone numbers, delivery guidance, return information, warranty routes, financing contacts and complaint-escalation steps. We are not owned by Ashley Furniture Industries, Ashley Global Retail, Ashley HomeStore, any independently operated Ashley store, Synchrony, Concora Credit, Acima Leasing or any furniture protection-plan administrator.

    Share Your Ashley Furniture Customer Service Experience

    Have you contacted Ashley Customer Care, an Ashley store, delivery support, Consumer Affairs, a protection-plan provider or a financing company about an order, delivery, damaged item, missing piece, return, refund, warranty or payment problem? Leave a factual review below and explain which official support route you used, how long assistance took and whether the issue was resolved. Comments are moderated. Do not include complete order numbers, delivery addresses, payment information, financing details, passwords, verification codes, private photographs, telephone numbers, email addresses or names of individual employees. Last Updated: July 11, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Ashley Furniture Industries, Ashley Global Retail, Ashley HomeStore, any independently operated Ashley store, furniture dealer, Synchrony, Concora Credit, Acima Leasing, delivery provider or protection-plan administrator. Ashley does not provide customer support through this website. Store ownership, support hours, delivery procedures, cancellation rights, return rules, warranty coverage, protection-plan terms, financing promotions and product-recall instructions can change. Review the receipt, sales agreement, warranty, protection-plan contract, financing agreement and current Ashley policies for controlling information. This page cannot cancel an order, schedule delivery, approve a return, issue a refund, determine warranty coverage, file a protection claim, change a finance account or inspect furniture. It is not legal, financial, credit, pest-control, product-safety, insurance, home-repair or payment-dispute advice.

  • American Freight Customer Service: Orders, Returns, Warranty & Reviews

    If you need help with an American Freight order, store pickup, local delivery, damaged furniture, appliance issue, mattress purchase, payment plan, warranty claim, online order cancellation, refund request, product availability, or customer service complaint, the best support route depends on when you purchased and which store or website handled the order. American Freight went through a major 2024 bankruptcy and store wind-down, and the brand has since relaunched in select locations, so older purchases and newer purchases may have different support paths.

    Verified American Freight Customer Service Contact Information

    Important American Freight Bankruptcy and Relaunch Notice

    American Freight is not a normal evergreen retailer listing. The prior American Freight business went through a Chapter 11 bankruptcy and wind-down in 2024. American Freight’s current contact page says customers contacting the company about an order completed before December 31, 2024 should review the bankruptcy notice and contact the manufacturer or any third-party warranty holder if a warranty is still active.

    For newer purchases through the relaunched AmericanFreight.com or a currently operating American Freight store, start with the store involved, the online contact page, the order email, or the specific warranty or payment provider connected to the purchase.

    Choose the Correct Support Route

    American Freight support depends on whether your issue involves a current store purchase, online order, delivery, damaged merchandise, warranty claim, manufacturer warranty, payment plan, or an older pre-bankruptcy order.

    • Current local store purchase: Contact the American Freight store where you purchased or picked up the item.
    • Online order cancellation or refund request before pickup: Email websales@americanfreight.us with your order number and reason for the request.
    • Delivery question from a local store: Call the local store directly because delivery rates, availability, and timing can vary by location.
    • Damaged merchandise after delivery or pickup: Contact the store immediately and document the damage with photos.
    • Furniture warranty claim: Use the warranty claim portal or contact the manufacturer if the manufacturer warranty applies.
    • Appliance warranty or open-box appliance issue: Check whether the manufacturer warranty, third-party warranty, or protection plan applies.
    • Payment plan or American First Finance issue: Contact American First Finance at 1-855-721-1188.
    • Order completed on or before December 31, 2024: Review the bankruptcy notice and contact the manufacturer or third-party warranty holder if applicable.
    • Potential appliance recall: Check Recalls.gov and the appliance manufacturer using the model and serial number.

    Information To Gather Before Contacting American Freight

    Having the correct purchase and product information ready can help the store, warranty provider, manufacturer, or payment provider locate your issue faster.

    • Order number or online confirmation email
    • Store location where the item was purchased or picked up
    • Purchase date and delivery or pickup date
    • Receipt, invoice, payment confirmation, or financing agreement
    • Product name, brand, item number, model number, and serial number
    • Photos of damage, defects, missing parts, cosmetic condition, or appliance label
    • Delivery paperwork or pickup confirmation
    • Warranty paperwork, manufacturer warranty information, or third-party protection plan documents
    • American First Finance account or payment plan details if applicable
    • Recall notice, manufacturer service bulletin, or appliance registration if applicable
    • Previous store notes, email thread, claim number, or case number

    Common Reasons Customers Contact American Freight

    • Checking local store inventory
    • Canceling an online order before pickup
    • Requesting a refund before pickup or delivery is completed
    • Delivery scheduling or delivery fee questions
    • Damaged furniture after pickup or delivery
    • Missing parts, broken pieces, or replacement questions
    • Appliance warranty or open-box appliance issue
    • Mattress, furniture, or appliance condition questions
    • Payment plan or financing questions
    • American First Finance account questions
    • Manufacturer warranty claim
    • Third-party protection plan claim
    • Store complaint or customer service response issue
    • Older purchase affected by the 2024 bankruptcy/wind-down

    American Freight Returns and All-Sales-Final Policy

    American Freight’s current returns page says items purchased at American Freight Furniture, Mattress, Appliance Stores are not eligible for return, refund, or exchange after pickup or delivery has been completed. The page also states that all sales are final.

    This makes inspection before pickup or delivery especially important. Before accepting furniture, a mattress, an appliance, or a clearance item, inspect the item carefully, confirm the condition, check measurements, and make sure the item is the one you intended to purchase.

    Canceling an Online Order Before Pickup

    American Freight’s FAQ says online order cancellation or refund requests should be emailed to websales@americanfreight.us. Include your order number and the reason for the refund request. American Freight says to allow 24-72 hours for processing.

    If you changed your mind after arriving at the store to pick up an online order, American Freight says a store associate may help you find a similar item, or you may choose to cancel and receive a refund before completing the pickup.

    Store Pickup and Local Store Help

    American Freight says customers can shop online or visit a local store. The FAQ says the company does not currently offer phone ordering. For local availability, package deals, delivery rates, store pickup, and same-day pickup questions, contact the store involved.

    When picking up merchandise, bring your online order receipt or purchase confirmation. Ask to inspect the item before loading it, especially for scratch-and-dent, open-box, refurbished, floor model, Factory Select, or one-of-a-kind items.

    Delivery, Assembly, Hookup, and Haul-Away

    American Freight says many items are available for delivery, but delivery rates and delivery options vary by store and delivery method. Local delivery rates for in-store purchases may need to be quoted by an associate at the time of purchase.

    Delivery teams may install legs on some sofas, loveseats, and sectionals, but most delivery teams do not assemble boxed goods. Some locations or delivery providers may offer additional assembly for a fee. Appliance hookup, installation, and haul-away availability can vary by product and location, so confirm all delivery services in writing before purchase.

    Damaged Furniture, Missing Parts, and Replacement Questions

    If you receive damaged merchandise, contact the store immediately after delivery or pickup. American Freight’s FAQ says replacements may be made on broken and damaged furniture within a reasonable amount of time, and customers should call immediately after delivery or pickup so replacement can be handled as soon as possible.

    Take photos of the damage before using the item. Keep packaging, delivery paperwork, tags, labels, and the receipt until the store confirms the next step. For missing parts, document the part needed and contact the store or manufacturer.

    Furniture, Mattress, and Manufacturer Warranty Help

    American Freight’s FAQ says the majority of furniture includes a one-year manufacturer’s warranty. If you need to file a warranty claim, use the warranty claim portal or contact the manufacturer listed for the product.

    Warranty coverage may depend on the brand, product type, date of purchase, proof of purchase, whether the item was used as intended, and whether damage is considered a defect or normal wear. Keep your receipt, model number, serial number, photos, and warranty paperwork.

    Appliances, Open-Box Items, and American Freight Certified Products

    American Freight sells new appliances and out-of-box merchandise, including floor models, refurbished items, and cosmetic-damage items. American Freight says out-of-box items are one-of-a-kind, discontinued, or scratched-and-dented merchandise, and a manufacturer’s warranty may still apply if available.

    American Freight says certified products are tested for functionality, repaired if needed, cleaned, sanitized, and missing parts are replaced. New-in-box and out-of-carton appliance purchases may include either a one-year manufacturer warranty or third-party one-year coverage, and appliances may be eligible for a Master Protection Agreement.

    American First Finance and Payment Plan Help

    American Freight’s FAQ says online orders may be eligible for payment plans by selecting American First Finance during checkout. If your issue involves a payment plan, lease-to-own agreement, account balance, autopay, payment date, approval, payoff, or billing dispute, contact American First Finance directly at 1-855-721-1188.

    American Freight’s store or website support may not be able to fully access or change your finance account. Keep your finance agreement, payment schedule, account number, and payment confirmations.

    Old Purchases Completed Before December 31, 2024

    American Freight’s current contact page includes a notice for orders completed before December 31, 2024. It says American Freight LLC, American Freight Outlet Stores LLC, and certain affiliates are liquidating and winding down through Chapter 11 bankruptcy proceedings in the U.S. Bankruptcy Court for the District of Delaware.

    If your purchase was completed on or before December 31, 2024, American Freight directs customers to contact the manufacturer regarding any active warranty, or any third-party warranty holder for a protection plan purchased with the item. Keep your receipt, warranty documents, manufacturer information, and proof of purchase.

    Appliance Recalls and Safety Issues

    If your appliance has a potential safety issue, check the model and serial number against manufacturer recall notices and Recalls.gov. Do not continue using an appliance that may present a fire, shock, gas, carbon monoxide, overheating, tip-over, electrical, or water-damage hazard.

    For appliance issues, contact the manufacturer, warranty provider, third-party protection plan, or American Freight store depending on the purchase date, warranty status, and product condition.

    Watch Out for Fake American Freight Support Numbers and Furniture Scam Listings

    Because American Freight went through a wind-down and relaunch, customers should be extra careful with fake support numbers, copied furniture listings, fake clearance sites, payment-plan scams, and websites pretending to be American Freight. Use AmericanFreight.com, your local store page, official warranty portals, and verified payment-provider contacts.

    • Do not call random American Freight phone numbers found in social media comments, ads, or unofficial complaint pages.
    • Be cautious of fake websites offering unrealistic discounts on furniture, mattresses, appliances, or scratch-and-dent inventory.
    • Do not provide payment information, gift card numbers, verification codes, or finance-account details to suspicious callers.
    • Check the domain carefully before logging in, applying for financing, or entering payment information.
    • For American First Finance issues, use the official finance provider contact route.
    • For older pre-2025 purchases, verify whether the manufacturer or third-party warranty holder is responsible.
    • If you see an unfamiliar American Freight, American First Finance, warranty, furniture, appliance, or delivery charge, check your receipt and payment records.
    • If a charge appears unauthorized, contact your payment provider before the dispute deadline closes.

    How to Escalate an American Freight Customer Service Problem

    1. Identify the purchase date: Determine whether the order was completed before or after December 31, 2024.
    2. Start with the store involved: For local pickup, delivery, damaged furniture, and store purchases, contact the local American Freight store.
    3. Use online support for online order cancellations: Email websales@americanfreight.us with the order number and reason for the request.
    4. Document the issue: Save receipts, photos, delivery paperwork, warranty documents, finance documents, emails, and claim numbers.
    5. Act immediately on damage: Report damaged merchandise right after delivery or pickup and before using or moving the item further.
    6. Use the correct warranty route: Manufacturer warranties, third-party warranties, protection plans, and older bankruptcy-affected orders may not be handled by the same company.
    7. Contact American First Finance for payment-plan issues: Call 1-855-721-1188 for finance account questions.
    8. Ask for written confirmation: For refunds, cancellations, replacements, warranty claims, or delivery promises, ask for email confirmation or a claim number.
    9. Contact your payment provider if necessary: If a charge is unauthorized or a refund remains unresolved, contact your bank, card issuer, finance provider, or payment platform before the dispute deadline closes.

    American Freight Customer Service Reviews on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently shows 0 out of 5 stars for American Freight based on 0 customer reviews. Because there are no American Freight reviews on this CSN listing yet, we are not summarizing a positive or negative customer service trend from this page.

    If you have contacted American Freight about an online order, local store purchase, delivery, damaged furniture, appliance warranty, mattress issue, refund request, payment plan, manufacturer warranty, third-party protection plan, old bankruptcy-affected purchase, or customer service response time, please share your experience below. Your review can help other customers understand what to expect before contacting American Freight.

    What To Expect When Contacting American Freight

    • American Freight’s current support is heavily tied to local stores, online forms, warranty portals, and payment providers.
    • The old national customer support number may not be the best current route; verify through AmericanFreight.com before relying on it.
    • American Freight’s current policy says all sales are final after pickup or delivery has been completed.
    • Online order cancellation or refund requests should be made before pickup or delivery when possible.
    • Delivery questions are usually handled by the local store.
    • Damaged merchandise should be reported immediately after pickup or delivery.
    • Manufacturer warranties and third-party protection plans may be separate from store support.
    • Payment-plan questions should be directed to American First Finance.
    • Older orders completed before December 31, 2024 may be affected by the prior company’s Chapter 11 wind-down.

    Frequently Asked Questions About American Freight Customer Service

    What is the American Freight customer service phone number?

    The older American Freight customer support number listed on many pages is 1-877-927-7957, but American Freight’s current website appears to route support mainly through local stores, the contact form, warranty claim portals, and payment providers. Use the current AmericanFreight.com contact page and store locator for the most accurate routing.

    Can I order from American Freight by phone?

    American Freight’s current FAQ says it does not currently have phone ordering options. Customers should order online or visit a local store.

    How do I cancel an American Freight online order?

    Email websales@americanfreight.us with your order number and the reason for the refund request. American Freight says to allow 24-72 hours for processing.

    What is American Freight’s return policy?

    American Freight’s current returns page says items are not eligible for return, refund, or exchange after pickup or delivery has been completed, and that all sales are final.

    Who do I contact about American Freight delivery?

    For local delivery questions, contact the local American Freight store involved. Delivery rates, timing, assembly, and haul-away options can vary by store and product.

    Who handles American Freight payment plan issues?

    American First Finance handles payment plan issues. Call 1-855-721-1188 for payment services questions.

    Does American Freight furniture come with a warranty?

    American Freight’s FAQ says the majority of furniture includes a one-year manufacturer’s warranty. Warranty claims may need to be handled through the manufacturer, warranty claim portal, or third-party warranty provider.

    Do American Freight open-box appliances have a warranty?

    American Freight says a manufacturer’s product warranty may still apply to most open-box items if available. Warranty coverage depends on the item, manufacturer, purchase date, and documentation.

    What should I do about an American Freight purchase made before December 31, 2024?

    American Freight’s current contact page says older purchases completed before December 31, 2024 may be connected to the prior company’s Chapter 11 wind-down. Customers should contact the manufacturer for any active warranty or the third-party warranty holder if they purchased a protection plan.

    Can CustomerServiceNumbers.com process my American Freight refund or warranty?

    No. CustomerServiceNumbers.com is an independent information and review website. We cannot access American Freight accounts, process refunds, cancel orders, schedule delivery, replace furniture, handle warranties, manage payment plans, or contact American Freight on your behalf.

    Related Customer Service Numbers Pages

    Related Consumer Resources

    • ChargeOnMyCard.com – Research unfamiliar furniture, appliance, delivery, warranty, financing, or payment-plan charges.
    • ThinkItsAScam.com – Learn how to spot fake furniture websites, fake clearance ads, warranty scams, and suspicious support numbers.
    • ZeroStars.org – Read and share customer complaint experiences.
    • CSNDB.com – Find chat, text, and alternative support options.
    • Corporate Office Headquarters – Find corporate office contacts and complaint information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with American Freight, American Freight LLC, American Freight Outlet Stores LLC, AF Newco I LLC, American First Finance, Franchise Group, or any third-party warranty provider.

    Share Your American Freight Customer Service Experience

    Have you contacted American Freight about an online order, store pickup, delivery, damaged furniture, appliance issue, warranty claim, protection plan, payment plan, refund request, store complaint, or older purchase affected by the 2024 wind-down? Share your experience below to help other customers understand how American Freight handles support requests.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with American Freight, American Freight LLC, American Freight Outlet Stores LLC, AF Newco I LLC, American First Finance, Franchise Group, or any third-party warranty provider. This page is provided for informational and review purposes only. Contact information, store status, return policies, warranty procedures, payment-plan terms, bankruptcy-related procedures, and support options may change. Always verify important details directly with American Freight, the local store, the manufacturer, the warranty provider, American First Finance, or your payment provider before making purchases, returns, claims, or account decisions.

  • Crate & Barrel Customer Service – Reviews And Complaints

    Before shopping at Crate & Barrel for your home furnishings and decor, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Crate & Barrel is a well-known home furnishings retailer offering a wide range of modern and classic furniture, kitchenware, and home accessories.

    How to Contact Crate & Barrel

    You can reach Crate & Barrel customer service using the following details:

    • Phone Number (Customer Support): 1-800-967-6696
    • Email Support: Crate & Barrel does not provide a direct email for customer support; customers are encouraged to use the online contact form available on their website or manage inquiries through their Crate & Barrel account.
    • Chat: Available through the Crate & Barrel website during business hours.
    • Customer Service Hours: Support is available Monday to Friday, 8 AM to 8 PM (CT); Saturday and Sunday, 8 AM to 7 PM (CT).
    • Corporate Address: Crate & Barrel, 1250 Techny Road, Northbrook, IL 60062, USA
    • Website: https://www.crateandbarrel.com/

    Crate & Barrel Customer Support Reviews and Complaints

    When considering shopping at Crate & Barrel, it’s helpful to review customer service feedback. Crate & Barrel competes with other home furnishings retailers such as Pottery Barn, West Elm, CB2, and RH (Restoration Hardware). Customer reviews often highlight the high quality and timeless design of Crate & Barrel’s products, which are well-suited for both modern and traditional homes. Many customers appreciate the extensive selection of furniture, kitchenware, and decor items, as well as the convenience of in-store and online shopping. However, some complaints focus on issues related to shipping delays, product availability, and the responsiveness of customer support, particularly with returns or exchanges.
    Comparing Crate & Barrel with other home furnishings brands like Pottery Barn, West Elm, CB2, and RH can help you determine which retailer offers the best combination of style, quality, and customer support for your home decor needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

    Note: This website listing is not associated with Crate & Barrel. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Reach CB2 Customer Service – Reviews And Complaints

    Before shopping at CB2 for your home furnishings and decor, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. CB2 is a modern home furnishings retailer known for its contemporary designs, offering a wide range of furniture, lighting, textiles, and home accessories.

    How to Contact CB2

    You can reach CB2 customer service using the following details:

    • Phone Number (Customer Support): 1-800-606-6252
    • Email Support: CB2 does not provide a direct email for customer support; customers are encouraged to use the online contact form available on their website or manage inquiries through their CB2 account.
    • Chat: Available through the CB2 website during business hours.
    • Customer Service Hours: Support is available Monday to Friday, 8 AM to 7 PM (CT); Saturday and Sunday, 8 AM to 6 PM (CT).
    • Corporate Address: CB2, 1250 Techny Road, Northbrook, IL 60062, USA
    • Website: https://www.cb2.com/

    CB2 Customer Support Reviews and Complaints

    When considering shopping at CB2, it’s helpful to review customer service feedback. CB2 competes with other home furnishings retailers such as West Elm, Crate & Barrel, Pottery Barn, and RH (Restoration Hardware). Customer reviews often highlight the sleek, modern aesthetic of CB2’s products, which appeal to those looking for contemporary and minimalist designs. Many customers appreciate the quality and variety of items available, from statement furniture pieces to unique decor items. However, some complaints focus on issues related to shipping times, product availability, and the responsiveness of customer support, particularly when handling returns or damaged items.
    Comparing CB2 with other home furnishings brands like West Elm, Crate & Barrel, Pottery Barn, and RH can help you determine which retailer offers the best combination of style, quality, and customer support for your home decor needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

    Note: This website listing is not associated with CB2. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Reach West Elm Customer Service – Reviews And Complaints

    Before shopping at West Elm for your home furnishings and decor, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. West Elm is a modern home furnishings retailer known for its stylish, contemporary furniture, lighting, textiles, and home accessories.

    How to Contact West Elm

    You can reach West Elm customer service using the following details:

    • Phone Number (Customer Support): 1-888-922-4119
    • Email Support: West Elm does not provide a direct email for customer support; customers are encouraged to use the online contact form available on their website or manage inquiries through their West Elm account.
    • Chat: Available through the West Elm website during business hours.
    • Customer Service Hours: Support is available Monday to Friday, 7 AM to Midnight (ET); Saturday and Sunday, 8 AM to 11 PM (ET).
    • Corporate Address: West Elm, 55 Water Street, Brooklyn, NY 11201, USA
    • Website: https://www.westelm.com/

    West Elm Customer Support Reviews and Complaints

    When considering shopping at West Elm, it’s helpful to review customer service feedback. West Elm competes with other home furnishings retailers such as Crate & Barrel, Pottery Barn, RH (Restoration Hardware), and CB2. Customer reviews often highlight the modern and stylish designs available at West Elm, as well as the brand’s commitment to sustainable and ethically sourced materials. Many customers appreciate the variety of products, from furniture to home accessories, that cater to a contemporary aesthetic. However, some complaints focus on issues related to delivery delays, product quality, and the responsiveness of customer support, particularly when handling returns or damaged items.
    Comparing West Elm with other home furnishings brands like IKEA, Pottery Barn, RH, and CB2 can help you determine which retailer offers the best combination of style, quality, and customer support for your home decor needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

    Note: This website listing is not associated with West Elm. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Reach RH Customer Service – Reviews And Complaints

    Before purchasing from RH for your home furnishings and decor needs, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. RH is a luxury home furnishings retailer known for its high-end furniture, lighting, textiles, and decor.

    How to Contact RH

    You can reach RH customer service using the following details:

    • Phone Number (Customer Support): 1-800-762-1005
    • Email Support: RH does not provide a direct email for customer support; customers are encouraged to use the online contact form available on their website or reach out through their RH account.
    • Chat: Available through the RH website during business hours.
    • Customer Service Hours: Support is available Monday to Saturday, 6 AM to 6 PM (PT); Sunday, 7 AM to 5 PM (PT).
    • Corporate Address: RH, 15 Koch Road, Corte Madera, CA 94925, USA
    • Website: https://www.rh.com/

    RH Customer Support Reviews and Complaints

    When considering purchasing from RH, it’s helpful to review customer service feedback. RH competes with other high-end home furnishings retailers such as MacKenzie-Childs, Sur La Table, Crate & Barrel, Pottery Barn, West Elm, and Williams-Sonoma. Customer reviews often highlight the quality and craftsmanship of RH’s products, as well as the sophisticated design aesthetic that the brand is known for. Many customers appreciate the exclusive RH membership program, which offers discounts and access to special collections. However, some complaints focus on issues related to delivery times, product availability, and the responsiveness of customer support, particularly when dealing with returns or exchanges.
    Comparing RH with other luxury home furnishings brands like Crate & Barrel, Pottery Barn, West Elm, and Williams-Sonoma can help you determine which retailer offers the best combination of style, quality, and customer support for your home decor needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

    Note: This website listing is not associated with RH. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • City Furniture Customer Service: Delivery, Returns, Warranty and Complaints

    City Furniture customer service can help with furniture orders, delivery scheduling, delivery tracking, damaged items, returns, refunds, warranty claims, furniture protection plans, financing, store pickup, missing parts and customer complaints. Some official City Furniture support pages now show CITY HOME branding, so customers may see CITY HOME when managing orders or contacting support.

    How to Contact City Furniture Customer Service

    Important Phone Number Note

    Older City Furniture listings may show 1-866-930-4233. Because that toll-free number was not clearly shown on the current official support pages reviewed for this update, use the official Help Center, order-management tools, chat, email, or the current phone numbers above when possible.

    Best City Furniture Support Route by Issue

    • Order status: Use the Manage My Order page with your order number, order date and phone number.
    • Delivery scheduling: Use the delivery tools or contact customer care before the scheduled delivery date.
    • Damaged furniture: Report damage within 24 hours of delivery and include clear photos.
    • Return or refund: Review the return policy because online, in-store, mattress, accessory, appliance, electronics and custom-order rules can differ.
    • Warranty or in-home service: Use the claim tools or call 954-718-3344.
    • Missing parts or assembly instructions: Email customer service with your invoice number and item details.
    • Financing or leasing: Use the finance provider listed on your account or City Furniture financing page.
    • Store-specific issue: Contact the showroom or store involved in the purchase before escalating through customer care.

    Information to Have Before Contacting City Furniture

    • Order number or invoice number
    • Order date and delivery date
    • Phone number and email used for the order
    • Product name, collection, SKU or item number
    • Store location or salesperson name, if relevant
    • Delivery tracking link or delivery window
    • Photos of damaged furniture, missing parts, packaging or labels
    • Warranty plan or in-home service details from your invoice
    • Payment, financing or leasing details, if the issue involves billing

    City Furniture Delivery, Damage and Service Claims

    City Furniture says customers are contacted by email, text and phone before delivery to confirm the appointment. If a delivery appointment is not confirmed by the required deadline, it may be cancelled, which could cause stock or scheduling delays. If furniture arrives damaged, inspect it right away and report the damage within 24 hours. Include clear photos of the item, packaging, label and affected area. For minor damage, City Furniture may arrange in-home repair service. For major damage, the company may inspect the item to determine replacement eligibility.

    City Furniture Returns, Refunds and Restocking Fees

    Return and cancellation rules depend on how and where the item was purchased. For online purchases, City Furniture says customers may receive a refund if they cancel within three days after delivery. For in-store purchases, customers may receive a refund if they cancel at least one day before scheduled delivery. Delivery cancellations on or after the delivery date may be subject to a restocking charge, and original delivery or shipping charges may not be refundable. Mattress, accessory, appliance, electronics, custom-order and room-package purchases may have special rules, so review your invoice and return policy before buying or cancelling.

    Warranty, In-Home Service and Missing Parts

    City Furniture warranty and in-home service questions may depend on whether your invoice includes a CITY HOME in-home service program, a manufacturer warranty or a separate protection plan. If you need warranty service, photos may be required before a claim is processed. For missing parts, assembly instructions or item-specific support, email customer service with your invoice number and the item you need help with. Keep all packaging and paperwork until the issue is resolved.

    City Furniture Reviews and Complaints

    CustomerServiceNumbers.com currently shows a 3.0 out of 5 rating for City Furniture based on 3 visible reviews. The visible reviews are older and mention concerns about defective or damaged furniture, service response, replacement or repair timing, and customer service follow-up. There is not enough current CSN review data to identify broader complaint trends. Helpful review topics may include delivery experience, damaged furniture, warranty service, missing parts, product quality, returns, refunds, restocking fees, financing, store experience, customer care response and whether City Furniture resolved the issue.

    Privacy, Billing and Scam Warnings

    • Do not post your full order number, full address, phone number, email address, payment details, financing account, delivery tracking link or account login in a public review.
    • Use only official City Furniture, CITY HOME or finance-provider links before entering payment or account information.
    • Be cautious with fake support numbers, delivery texts, refund emails, furniture financing scams and messages asking for verification codes.
    • If you see an unfamiliar City Furniture or CITY HOME-related charge, compare it with your invoice, order history, financing account and card statement before filing a dispute.

    Related Customer Service Numbers Pages

    Related Corporate Office Help

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We are an independent consumer-help website and are not owned by City Furniture, CITY HOME, City Furniture, Inc. or any City Furniture showroom.

    Share Your City Furniture Customer Service Experience

    Have you contacted City Furniture about an order, delivery, damaged item, return, refund, missing part, warranty claim, in-home service, financing issue or store complaint? Leave a review below and describe what happened, which support method you used, how long the response took and whether the issue was resolved. Comments are moderated. Do not include private account details, full payment information, passwords, verification codes, full addresses, phone numbers, email addresses, delivery tracking links or sensitive personal information in your review. Last Updated: July 10, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with City Furniture, CITY HOME, City Furniture, Inc. or any City Furniture showroom. City Furniture does not provide customer support through this website. Contact information is provided to help consumers reach the company directly, and reviews reflect the experiences and opinions of individual contributors.

  • Rooms To Go Customer Service: Phone Number, Delivery, Returns & Complaints

    Rooms To Go customer service helps shoppers with furniture orders, showroom purchases, online orders, delivery scheduling, damaged furniture, service appointments, warranty questions, returns, refunds, cancellations, financing, credit-card payments, outlet purchases, mattress issues, missing parts, and complaints about a Rooms To Go store or delivery experience.

    The correct Rooms To Go support route depends on whether the issue involves an online order, showroom purchase, furniture delivery, damaged item, service request, return, refund, credit-card account, financing plan, outlet purchase, or corporate-office complaint.

    Many customers search for Rooms To Go customer service, Rooms To Go phone number, Rooms To Go customer service number, Rooms To Go complaints, Rooms To Go delivery, Rooms To Go returns, Rooms To Go corporate office, Rooms To Go financing, or Rooms To Go warranty help. Use the guide below to choose the right contact route.

    Below are Rooms To Go’s current customer-service contacts, delivery and service guidance, return information, financing support, complaint steps, review information, and related consumer resources.

    Rooms To Go customer-service information reviewed and updated on July 7, 2026.

    Rooms To Go Customer Service Help by Issue

    • General Rooms To Go Customer Care: Call 1-800-766-6786 for after-sale help with delivery, follow-up service, and general questions.
    • Internet Sales before purchase: Call 1-888-709-5380, option 1, for website, product, and online-sales questions.
    • Rooms To Go text support: Text ROOMS to 76667 and use keyword CARE for customer care or SALES for sales help.
    • Customer-service email: Email CustomerService@roomstogo.com for after-sale customer-care issues.
    • Online sales email: Email InternetSalesSupport@roomstogo.com for online shopping and website sales questions.
    • Delivery issue: Check order status, keep delivery messages and paperwork, and contact Customer Care promptly.
    • Damaged furniture at delivery: Photograph the furniture, packaging, room, and delivery paperwork before contacting Customer Care.
    • Request service or parts: Use the Rooms To Go service request route for eligible products within the applicable service period.
    • Online return: Review the online return policy and contact Internet Sales Support with the sales order number.
    • Showroom return or cancellation: Review the showroom policy carefully because cancellation and refund rules can differ after delivery.
    • Warranty question: Rooms To Go generally offers a one-year limited product warranty on most products it sells, with exclusions for items sold “as is.”
    • Extended service contract: Check whether the protection plan is handled by Guardian, Extend, Fortegra, or another provider, then follow the plan instructions.
    • Rooms To Go credit card: Call 1-866-664-0968 for Rooms To Go credit-card account questions handled through Synchrony.
    • Billing or payment question: Compare the charge with your sales order, delivery paperwork, financing account, credit-card payment, deposit, or service record before disputing it.
    • Store or showroom complaint: Contact the showroom manager first, then Customer Care if the issue remains unresolved.
    • Corporate-office escalation: Use the Rooms To Go corporate office only after the store, Internet Sales, Customer Care, or service route has not resolved the issue.

    How To Contact Rooms To Go Customer Service

    Important: Rooms To Go uses different support routes for online sales, showroom orders, after-sale customer care, delivery, service requests, returns, warranty questions, financing, and corporate-office escalation. Start with the route connected to the purchase or order before contacting headquarters.

    Quick Guide: Rooms To Go Phone Number, Delivery, Returns and Complaints

    • Rooms To Go phone number: 1-800-766-6786 for Customer Care.
    • Rooms To Go customer service number: 1-800-766-6786.
    • Rooms To Go Internet Sales: 1-888-709-5380, option 1.
    • Rooms To Go delivery problems: Use order tracking, save delivery paperwork, and contact Customer Care promptly.
    • Rooms To Go damaged furniture: Photograph the damage, packaging, and room before contacting Customer Care.
    • Rooms To Go returns: Online returns and showroom purchase rules differ. Review the official return policy before escalating.
    • Rooms To Go financing: Use Rooms To Go financing and Synchrony support for credit-card account questions.
    • Rooms To Go credit card phone: 1-866-664-0968.
    • Rooms To Go corporate office: 11540 E US Highway 92, Seffner, FL 33584.

    Rooms To Go Delivery Problems

    Delivery complaints may involve missed delivery windows, rescheduled delivery dates, damaged items, missing furniture, wrong items, setup issues, separate delivery charges, property damage, or confusion about pickup versus home delivery.

    Before Contacting Customer Care

    • Check the order status online
    • Review the delivery window
    • Save text and email delivery updates
    • Keep the sales order number
    • Keep delivery paperwork
    • Photograph damaged furniture before moving it
    • Photograph packaging and room damage when relevant
    • Write down the delivery date and time
    • Record the names of representatives or delivery contacts when available
    • Contact Customer Care promptly after the problem occurs

    If delivery damage or missing merchandise is discovered, report it quickly and ask whether a service appointment, replacement, pickup, exchange, refund review, or written case number will be provided.

    Damaged Furniture, Defects and Service Requests

    Rooms To Go service issues may involve scratched furniture, broken frames, sagging cushions, damaged upholstery, missing parts, mattress concerns, defective recliners, damaged tables, delivery-related damage, or repeated service visits.

    Information To Collect

    • Sales order number
    • Item name and collection name
    • Delivery date
    • Service request number
    • Photos or videos of the defect
    • Photos of product labels and tags
    • Warranty or protection-plan paperwork
    • Service technician notes
    • Prior replacement or repair history
    • The resolution requested

    Rooms To Go’s customer-service page says service requests can be submitted online for eligible products within the past 12 months. If a service technician visit is required after an extended-service claim is authorized, keep the authorization number before scheduling the visit.

    Rooms To Go Warranty Questions

    Rooms To Go states that it offers a one-year limited product warranty on most products it sells. Items sold “as is” do not include the one-year limited product warranty.

    Before Calling About a Warranty

    • Find the receipt or sales order
    • Confirm whether the item was purchased online, in a showroom, or at an outlet
    • Check whether the item was sold “as is”
    • Review the product warranty terms
    • Check whether an extended service contract was purchased
    • Save photos of the issue
    • Keep service notes and technician reports
    • Ask for the warranty decision in writing when a claim is denied

    Warranty and protection-plan coverage can differ by product, purchase channel, condition, provider, and claim type.

    Rooms To Go Returns, Refunds and Cancellations

    Rooms To Go return and cancellation rules can differ depending on whether the purchase was made online, in a showroom, through an outlet, or as a special or custom order.

    Online Returns

    Rooms To Go’s online return policy says returns of online purchases may be permitted within 48 hours of delivery if the merchandise was not as expected. Refunds may exclude delivery charges, and some returns may involve pickup, redelivery, restocking, or other fees.

    Showroom Purchases

    Rooms To Go’s showroom policy is more restrictive. The policy says showroom purchases are not refundable and cannot be canceled after merchandise has been delivered. If there has been no delivery, cancellation timing can affect whether a full or partial refund is available.

    Before Requesting a Return or Cancellation

    • Locate the sales order number
    • Confirm whether the purchase was online or in a showroom
    • Check whether the merchandise was delivered
    • Check whether the item was custom, special order, outlet, mattress, or “as is”
    • Review the delivery and return fees
    • Ask for the return or cancellation terms in writing
    • Keep pickup and refund confirmations

    Do not assume that returning furniture, refusing delivery, or canceling financing automatically cancels the sale. Ask Rooms To Go for written confirmation of the order status and refund amount.

    Online Orders and Internet Sales Help

    Internet Sales can help before purchase with website questions, product information, furniture collections, and online-shopping assistance.

    Contact Internet Sales About:

    • Website purchase questions
    • Product availability
    • Furniture collection details
    • Delivery ZIP-code questions
    • Online order cancellation before delivery
    • Online return instructions
    • Website navigation questions

    After a purchase is made, Customer Care may be the better route for delivery, service, warranty, and follow-up support.

    Showroom, Outlet and Store Complaints

    Rooms To Go store complaints may involve showroom sales, outlet purchases, pickup issues, clearance items, financing explanations, sales promises, product availability, delivery scheduling, or manager follow-up.

    Start With the Showroom

    Ask for the sales associate, showroom manager, or store manager. This is often the fastest route for:

    • Sales order questions
    • Incorrect item information
    • Promotion or price questions
    • Delivery promises made at purchase
    • Outlet or “as is” item condition
    • Pickup questions
    • Mattress exchange questions
    • Local manager review

    Information To Include in a Store Complaint

    • Showroom location
    • Salesperson or manager name when known
    • Sales order number
    • Purchase date
    • Delivery date
    • Item name or collection
    • Promotion, sale, or financing offer involved
    • Photos or documents supporting the complaint
    • The resolution requested

    If the showroom does not resolve the matter, contact Customer Care and ask that the complaint be connected to the sales order.

    Rooms To Go Credit Card and Financing Support

    Rooms To Go offers financing options through the Rooms To Go credit card and other financing or lease-to-own routes. Credit-card account servicing is handled through Synchrony.

    Contact Credit-Card Support About:

    • Credit-card payments
    • Promotional financing
    • Billing statements
    • Payment due dates
    • Interest charges
    • Late fees
    • Credit-card account access
    • Payment Security questions
    • Unauthorized account activity

    Do not post full account numbers, Social Security numbers, credit-card numbers, statements, or financing documents in a public review.

    Rooms To Go Billing and Payment Questions

    Billing questions may involve a deposit, delivery charge, service charge, financing payment, credit-card payment, online order, showroom purchase, outlet purchase, or balance due on a furniture order.

    Before Disputing a Rooms To Go Charge

    • Check recent Rooms To Go orders
    • Review sales orders and delivery paperwork
    • Compare the amount with deposits, balances, delivery fees, and service charges
    • Check Rooms To Go financing and Synchrony payment records
    • Ask other household members about furniture purchases
    • Search email for Rooms To Go receipts and order confirmations
    • Contact Rooms To Go Customer Care for an itemized explanation
    • Contact the bank or card issuer if a completed charge remains unauthorized or unexplained

    Keep billing questions focused on the actual sales order, financing record, delivery record, or payment confirmation so Customer Care can review the issue more quickly.

    Gift Card, Coupon and Promotion Problems

    Gift-card, coupon, and promotion issues may involve card balances, missing promotional discounts, expired sale pricing, wrong ZIP-code delivery availability, online-only offers, showroom-only offers, or financing promotion confusion.

    Before Contacting Support

    • Keep the gift card or e-gift card
    • Keep the receipt or activation record
    • Save the coupon, ad, or screenshot
    • Check the expiration date
    • Confirm whether the offer is online-only or showroom-only
    • Confirm whether financing terms affect the promotion
    • Ask the sales associate or Internet Sales team to explain the offer before purchase

    Do not publish gift-card numbers, PINs, payment details, or full order numbers in a public review.

    Rooms To Go Scam and Fraud Warnings

    Scammers may impersonate furniture retailers using fake delivery messages, fake order notices, financing scams, fake refund calls, gift-card demands, social-media ads, or lookalike websites.

    Warning Signs

    • A website address is not RoomsToGo.com
    • A text asks for payment to release a delivery
    • A caller demands payment by gift card, wire transfer, payment app, or cryptocurrency
    • A message asks for a one-time verification code
    • A fake delivery notice asks for card details
    • A financing caller asks for bank login information
    • A refund email links to an unfamiliar website
    • A sale price looks too good to be true

    Use Rooms To Go’s official website, order-status page, phone numbers, and payment portals rather than links in suspicious messages.

    How To Escalate an Unresolved Rooms To Go Complaint

    1. Identify the correct support route. Use Internet Sales for online sales questions, the showroom for store purchases, Customer Care for after-sale delivery and service issues, and Synchrony for credit-card account questions.
    2. Gather documentation. Keep the sales order, receipt, delivery paperwork, service ticket, photos, videos, warranty terms, financing records, and messages.
    3. State the requested resolution. Ask for a repair, replacement, refund review, return authorization, service appointment, delivery-fee review, credit-card correction, or written explanation.
    4. Ask for a case number. If no case number is provided, record the date, time, representative, and promised next step.
    5. Use written support when possible. Email, text support, order records, and service tickets can create a clearer history than repeated calls.
    6. Escalate to the showroom manager or Customer Care supervisor. Keep the complaint tied to the original sales order number.
    7. Use corporate-office information for unresolved headquarters-level matters. Write to Rooms To Go / R.T.G. Furniture Corp., 11540 E US Highway 92, Seffner, FL 33584, after normal support routes have failed.
    8. Use outside resources when needed. Depending on the issue, this may include the credit-card issuer, Synchrony, an extended-service provider, state consumer-protection office, attorney general, small-claims court, or insurance provider for property damage.

    For headquarters and executive-office details, visit the Rooms To Go Corporate Office Headquarters page.

    Rooms To Go Customer Reviews and Complaint Sentiment

    At the time this page was updated, CustomerServiceNumbers.com displayed a Rooms To Go rating of 0 out of 5 stars based on 0 reviews.

    The previous version of this page described customer-service trends that were not based on Rooms To Go reviews submitted directly to CustomerServiceNumbers.com. Those unsupported review claims have been removed.

    As customers submit reviews, this section may be updated with recurring topics involving:

    • Rooms To Go customer service
    • Delivery scheduling and delivery damage
    • Furniture quality
    • Service appointments and repairs
    • Returns, refunds, and cancellations
    • Mattress exchanges
    • Showroom and outlet purchases
    • Online orders and Internet Sales
    • Rooms To Go financing and credit-card issues
    • Billing and payment questions
    • How effectively complaints were resolved

    Future sentiment summaries should be based on actual CustomerServiceNumbers.com reviews rather than general assumptions about Rooms To Go or its shoppers.

    What To Include in Your Rooms To Go Review

    • The showroom location or online order type
    • The approximate purchase date
    • The delivery or service date
    • The furniture item or collection involved
    • Whether the issue involved delivery, damage, service, warranty, return, refund, financing, or billing
    • Whether Customer Care opened a case
    • Whether a showroom manager or service technician was involved
    • How long it took to receive a response
    • Whether the issue was resolved

    Do not publish full order numbers, home addresses, delivery addresses, phone numbers, email addresses, credit-card numbers, financing account numbers, receipts with private information, or employee personal information.

    Rooms To Go Frequently Asked Questions

    What is the Rooms To Go customer-service phone number?

    Rooms To Go Customer Care can be reached at 1-800-766-6786.

    What are Rooms To Go Customer Care hours?

    Rooms To Go’s Customer Support page lists Customer Care hours as Monday through Friday from 8:00 a.m. to 8:00 p.m. ET and Saturday from 8:00 a.m. to 6:00 p.m. ET.

    How do I contact Rooms To Go Internet Sales?

    Call 1-888-709-5380, option 1, or email InternetSalesSupport@roomstogo.com.

    How do I text Rooms To Go customer service?

    Text ROOMS to 76667. Use keyword CARE for Customer Care or SALES for sales help.

    How do I report damaged Rooms To Go furniture?

    Contact Customer Care promptly at 1-800-766-6786. Keep photos, delivery paperwork, the sales order number, product details, and any service notes.

    How do I request service or parts from Rooms To Go?

    Use Rooms To Go’s service request route for eligible products and have the order number, item details, photos, and warranty information ready.

    What is Rooms To Go’s return policy?

    Online purchases may have a limited return window, while showroom sales have different and often stricter cancellation and refund rules. Review the official policy before accepting delivery or requesting cancellation.

    Can I return a Rooms To Go showroom purchase after delivery?

    Rooms To Go’s showroom policy says showroom purchases are not refundable and cannot be canceled after merchandise has been delivered. Review the official policy and ask Customer Care for written clarification.

    What is the Rooms To Go warranty?

    Rooms To Go generally offers a one-year limited product warranty on most products it sells. Items sold “as is” do not include the one-year limited product warranty.

    What is the Rooms To Go credit-card phone number?

    The dedicated Rooms To Go credit-card phone number is 1-866-664-0968.

    How do I check a Rooms To Go billing or payment issue?

    Compare the charge with recent orders, delivery paperwork, financing records, deposits, balances, and credit-card payment confirmations. Contact Rooms To Go Customer Care or Synchrony depending on whether the issue involves an order or credit-card account.

    Where is Rooms To Go corporate office?

    Rooms To Go / R.T.G. Furniture Corp. is associated with 11540 E US Highway 92, Seffner, Florida 33584.

    What is the Rooms To Go corporate office phone number?

    The corporate office phone number commonly listed for Rooms To Go is 1-813-623-5400. For most customer-service issues, start with Customer Care at 1-800-766-6786.

    Does CustomerServiceNumbers.com provide Rooms To Go support?

    No. CustomerServiceNumbers.com is an independent consumer information and review site. Rooms To Go does not provide customer support through this page.

    Related Furniture Customer Service Pages

    Official Rooms To Go Resources

    Related Consumer Resources

    Page Update Note

    This Rooms To Go customer service page was updated on July 7, 2026, to better explain Rooms To Go customer service, phone number searches, Customer Care, Internet Sales, delivery problems, damaged furniture, service requests, warranty questions, returns, refunds, financing, corporate-office routing, and CSN review status.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share real customer experiences since 2004. We independently organize company contacts, support routes, complaint information, review sections, and practical escalation steps.

    Our goal is not simply to repeat a phone number. We help consumers determine whether to contact Rooms To Go Customer Care, Internet Sales, a showroom manager, service support, Synchrony, the corporate office, a payment provider, or another appropriate resource.

    Reviews may be moderated for spam, profanity, private account information, payment details, exact addresses, delivery addresses, order numbers, employee personal information, and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Rooms To Go Experience

    Have you contacted Rooms To Go about a delivery issue, damaged furniture, missing item, service appointment, warranty claim, return, refund, showroom complaint, online order, financing account, billing question, or unresolved customer-service issue?

    Leave a rating and review below. Include the showroom or online order type, issue involved, support route used, whether Customer Care opened a case, how long it took to receive help, and whether the issue was resolved.

    Your experience may help another shopper decide whether to contact Customer Care, Internet Sales, a showroom manager, service support, Synchrony, the corporate office, or a payment provider.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Rooms To Go, R.T.G. Furniture Corp., Synchrony, Acima, Guardian, Extend, Fortegra, any Rooms To Go showroom, any delivery provider, or any payment provider. Rooms To Go does not provide customer support through this website.

    This page provides general consumer information and does not provide legal, financial, warranty, furniture-repair, delivery, credit-card, financing, insurance, or regulatory advice. Rooms To Go’s official policies, sales orders, receipts, delivery records, warranty terms, service records, financing agreements, credit-card terms, extended-service contracts, and written decisions control each purchase, delivery, account, or complaint.

  • Jennifer Furniture Customer Service, Delivery & Reviews

    Use this page to contact Jennifer Furniture customer service for online orders, store purchases, delivery, returns, exchanges, warranty support, protection plans, financing, damaged furniture, complaints, and customer reviews. Jennifer Convertibles is the legacy name many shoppers still use, while the current public-facing brand operates as Jennifer Furniture.

    Jennifer Furniture Customer Service Phone Number and Contact Options

    Choose the Correct Jennifer Furniture Support Route

    Jennifer Furniture support depends on whether your issue involves an online order, showroom purchase, delivery appointment, warranty claim, protection plan, return request, product damage, financing, or store visit.

    • Online order, product question, or web sale: Call 516-564-2320 or email websales@jenniferfurniture.com.
    • Warranty support or after-delivery issue: Call 1-888-682-3612 or email jenniferfurniture@serveco.com.
    • Store purchase or showroom issue: Contact the showroom where the order was placed, then escalate to web sales or warranty support if needed.
    • Delivery scheduling or delivery delay: Use the delivery instructions on your receipt, contact the store or web sales team, and keep your delivery confirmation available.
    • Damaged item at delivery: Inspect the furniture before signing, note damage on the delivery paperwork, take photos, and contact Jennifer Furniture promptly.
    • Return or exchange request: Review the return/exchange policy before sending or refusing anything, because furniture returns are limited once accepted.
    • Protection plan or Total Care question: Review the protection-plan certificate and contact warranty support.
    • Financing issue: Check whether the issue involves Jennifer Furniture or the financing provider, such as Affirm.

    Information To Have Ready Before Contacting Jennifer Furniture

    Before calling, emailing, submitting a form, or visiting a showroom, gather the details that apply to your issue:

    • Order number, sales receipt, invoice, or confirmation email
    • Name, phone number, and email address used on the order
    • Store location or showroom where the purchase was made
    • Furniture item name, SKU, brand, color, fabric, leather, size, and quantity
    • Delivery date, delivery window, carrier information, and delivery paperwork
    • Photos of damaged furniture, packaging, labels, missing pieces, or defects if support requests them
    • Protection-plan certificate or Total Care plan details if relevant
    • Financing provider, application reference, or payment plan details only through official secure channels
    • Prior case number, email thread, store contact, salesperson name, or warranty-support response if available
    • A short summary of the issue and the resolution you are requesting

    For public reviews, do not post order numbers, delivery addresses, receipts, financing details, payment information, warranty claim details, phone numbers, emails, or photos that reveal private rooms, documents, or home information.

    Common Reasons Customers Contact Jennifer Furniture

    • Online order questions, product availability, pricing, and web sales support
    • Store purchase issues, showroom service, quotes, and salesperson follow-up
    • Delivery scheduling, delivery delays, missed delivery windows, and re-delivery fees
    • Damaged furniture, missing parts, wrong items, or product-quality concerns
    • Returns, exchanges, cancellation questions, and delivery refusal issues
    • Warranty support, Worryfree Guarantee questions, and repair or replacement requests
    • Total Care plan, fabric or leather protection plan, and service claim routing
    • White-glove delivery, assembly, room placement, walk-up fees, and building access requirements
    • Financing questions involving Affirm or other payment options
    • Complaints about response times, delivery communication, repairs, refunds, or store service

    Online Orders, Web Sales, and Product Questions

    For online orders, product questions, sofa bed availability, sectionals, sofas, mattresses, bedroom furniture, dining room furniture, rugs, or current sale pricing, contact Jennifer Furniture web sales at 516-564-2320 or websales@jenniferfurniture.com.

    Delivery, White-Glove Delivery, and Missed Delivery Issues

    Jennifer Furniture’s delivery policy says customers may receive an assigned 3-4 hour delivery window the day before delivery, and that an adult must be present to sign for the delivery. The delivery area should be cleared before the furniture arrives, and old furniture generally must be removed before delivery because drivers do not cart it away.

    Inspect furniture and packaging before signing. If packaging or furniture is damaged, note the damage on the delivery paperwork and take photos. If no one is home or accessible for delivery, a re-delivery charge may apply.

    Returns, Exchanges, Damage, and Cancellation Questions

    Jennifer Furniture’s return/exchange policy is restrictive once furniture has been accepted. The policy says furniture generally cannot be returned after acceptance except for approved exceptions, such as factory defects or damage on delivery that is reported within the stated time window. Bedding and mattresses may have separate restrictions.

    If an item is damaged, incorrect, defective, or does not match the order, contact Jennifer Furniture immediately and keep the delivery paperwork, photos, receipt, and packaging details. Do not rely on a public review to start a return or damage claim.

    Warranty Support and Worryfree Guarantee

    Jennifer Furniture’s Worryfree Guarantee page describes a one-year guarantee for the original purchaser against certain defects in materials or workmanship under normal household use. Warranty coverage may depend on the product, delivery date, condition, use, inspection, exclusions, and whether the issue is normal wear and tear.

    If you purchased a fabric, leather, or Total Care protection plan, review the protection-plan certificate for the applicable terms and claim process. Warranty and protection-plan support may be separate from web sales.

    CustomerServiceNumbers.com does not decide warranty coverage, repair eligibility, defect status, refund eligibility, protection-plan coverage, or legal rights.

    Showroom Purchases and Store Support

    If your issue involves an in-store purchase, salesperson follow-up, showroom quote, local delivery, room measurement, furniture availability, or store service, contact the showroom where the order was placed. Jennifer Furniture’s current official store locator includes showrooms such as Farmingdale, Carle Place, Paramus, and Patchogue.

    Financing, Payments, and Affirm Questions

    Jennifer Furniture advertises financing options through Affirm and other payment methods. If your issue involves approval, monthly payments, interest, payment schedule, billing, declined financing, refunds to a financed purchase, or credit reporting, confirm whether the issue belongs with Jennifer Furniture or the financing provider.

    Do not post financing application details, Social Security numbers, payment plan screenshots, bank information, or credit details in a public review. CustomerServiceNumbers.com does not provide credit, banking, legal, debt, tax, or financial advice.

    Product Safety, Furniture Fit, and Home Delivery Concerns

    Furniture orders can involve room measurements, stairways, elevators, doorways, building certificates of insurance, delivery access, assembly, disassembly, damage risk, child safety, tip-over concerns, mattress issues, and product recalls. Measure your space before ordering and use official Jennifer Furniture, manufacturer, delivery, and safety resources when needed.

    CustomerServiceNumbers.com does not provide furniture repair, installation, safety, childproofing, structural, building-access, insurance, legal, or medical advice.

    Privacy, Account Security, and Safe Review Tips

    Jennifer Furniture accounts and orders may include contact information, delivery addresses, payment records, financing data, SMS preferences, order history, and customer-service messages. Do not post private account details, receipt photos, payment information, delivery addresses, phone numbers, email addresses, financing data, or photos that show private rooms or documents.

    If you receive a suspicious call, email, text, invoice, delivery message, or financing request claiming to be from Jennifer Furniture, verify it through JenniferFurniture.com, the official support numbers, or the showroom where you placed your order.

    How to Escalate a Jennifer Furniture Complaint

    If your issue is not resolved after the first contact, keep your complaint organized and use the correct route.

    1. Identify whether the issue involves an online order, showroom purchase, delivery, return, exchange, warranty, protection plan, financing, or damaged item.
    2. For online orders, call 516-564-2320 or email websales@jenniferfurniture.com.
    3. For warranty or after-delivery issues, call 1-888-682-3612 or email jenniferfurniture@serveco.com.
    4. For store purchases, contact the showroom where the order was placed and ask for the manager or order-support contact.
    5. Save receipts, invoices, delivery paperwork, photos, texts, emails, case numbers, and names of support contacts.
    6. Ask for a written response, repair appointment, replacement decision, return instructions, delivery update, warranty decision, or refund timeline.
    7. For financing, legal, product-safety, insurance, or payment disputes, contact the appropriate company, provider, agency, bank, card issuer, or qualified professional.

    Jennifer Convertibles Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently invites customers to share reviews about Jennifer Convertibles and Jennifer Furniture customer service. Useful reviews may discuss online orders, showroom service, delivery delays, damaged furniture, wrong items, return requests, warranty support, protection-plan claims, repair service, financing, response times, and complaint outcomes.

    Please keep your review focused on your customer-service experience. Do not include order numbers, delivery addresses, receipts, financing details, payment information, phone numbers, email addresses, warranty claim details, or photos that reveal private home information.

    Frequently Asked Questions About Jennifer Furniture Customer Service

    What is the Jennifer Furniture customer service phone number?

    Jennifer Furniture lists 516-564-2320 for web sales and 1-888-682-3612 for customer service and warranty support.

    Is Jennifer Convertibles the same as Jennifer Furniture?

    Jennifer Convertibles is the legacy name many customers still search for. The current public-facing retail website operates as Jennifer Furniture at JenniferFurniture.com.

    What are Jennifer Furniture customer service hours?

    Jennifer Furniture lists web sales hours as Monday through Sunday, 10 a.m. to 6 p.m. ET. Warranty support is listed as Monday through Friday, 8 a.m. to 4 p.m. ET.

    How do I email Jennifer Furniture customer service?

    For web sales and online order questions, email websales@jenniferfurniture.com. For warranty support, email jenniferfurniture@serveco.com.

    How do I contact Jennifer Furniture about delivery?

    Use the phone number, email, showroom, or delivery instructions shown on your order paperwork. Have your order number, delivery date, delivery window, photos, and receipt ready.

    Can I return Jennifer Furniture after delivery?

    Jennifer Furniture’s return policy is limited once furniture is accepted. Review the current return/exchange policy and contact support quickly if the item is damaged, defective, incorrect, or not accepted at delivery.

    How do I report damaged furniture?

    Inspect the furniture before signing, note damage on the delivery paperwork, take photos, and contact Jennifer Furniture immediately through the correct support route.

    Who handles Jennifer Furniture warranty support?

    Jennifer Furniture lists warranty support at 1-888-682-3612 and jenniferfurniture@serveco.com.

    Does Jennifer Furniture offer financing?

    Jennifer Furniture advertises financing through Affirm. Financing approval, payment schedule, interest, and credit questions may need to be handled through Affirm or the financing provider.

    Where are Jennifer Furniture stores located?

    Jennifer Furniture’s current store locator lists showrooms including Farmingdale, Carle Place, Paramus, and Patchogue. Check the official store locator for current addresses and hours before visiting.

    Related Resources

    Customers comparing furniture, sofa, sleeper sofa, and home-furnishing support options may also find these CustomerServiceNumbers.com pages useful: Ashley Furniture Customer Service, La-Z-Boy Customer Service, Wayfair Customer Service, Overstock Customer Service, and IKEA Customer Service.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with Jennifer Furniture, Jennifer Convertibles, JenniferFurniture.com, any showroom, any delivery carrier, Affirm, any financing provider, or any furniture manufacturer.

    Share Your Experience With Jennifer Furniture

    Have you contacted Jennifer Furniture or Jennifer Convertibles about an online order, sofa bed, sectional, showroom purchase, delivery, return, exchange, damaged furniture, warranty claim, protection plan, repair issue, financing problem, or complaint? Share your experience below to help other customers understand what to expect. Please do not include order numbers, delivery addresses, receipts, payment details, financing information, phone numbers, emails, warranty claim details, or photos that reveal private home information in your public review.

    Page Update Note

    This Jennifer Convertibles / Jennifer Furniture customer service page was updated on July 1, 2026, to verify current web sales phone number, warranty support phone number, support emails, customer-service hours, delivery policy, return and exchange guidance, Worryfree Guarantee information, financing resources, store locator, and live CSN review status.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Jennifer Furniture, Jennifer Convertibles, JenniferFurniture.com, any showroom, delivery company, furniture manufacturer, Affirm, financing provider, bank, card issuer, warranty administrator, or consumer agency. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For returns, delivery disputes, furniture damage, warranty coverage, protection-plan claims, financing, payment disputes, product safety, legal questions, insurance questions, or privacy rights, contact Jennifer Furniture, the store, the delivery provider, the financing provider, your bank, your card issuer, a consumer agency, or a qualified professional through official channels.

  • Reach Flexsteel Customer Service – Reviews And Complaints

    Before purchasing Flexsteel furniture, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Flexsteel is a manufacturer of high-quality residential and commercial furniture, known for its durability and comfort.

    How to Contact Flexsteel

    You can reach customer service using the following details:

    • Phone Number: 1-563-556-7730
    • Email Support: support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 5 PM ET
    • Corporate Address: Flexsteel Industries, Inc., 385 Bell Street, Dubuque, IA 52001
    • Website: https://www.flexsteel.com/

    Flexsteel Customer Support Reviews and Complaints

    When considering purchasing Flexsteel furniture, it’s helpful to review their customer service feedback. Flexsteel competes with other furniture manufacturers like La-Z-Boy, Ashley Furniture, and Ethan Allen. Customer reviews often highlight the durability, comfort, and design of Flexsteel furniture, particularly for living room and office furniture. However, some complaints focus on issues related to customer service, delivery, and warranty claims.
    Comparing Flexsteel with other furniture brands can help you determine which offers the best products, pricing, and customer support for your home or office needs. Evaluating customer reviews and complaints is an important step in making an informed decision about your next furniture purchase.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing Flexsteel furniture.

    Note: This website listing is not associated with Flexsteel. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Flexsteel does not provide support services directly through this website. For any questions or concerns about Flexsteel products or services, contact their customer service representative directly.