La-Z-Boy customer service can help with online orders, delivery, warranty repairs, replacement parts, power recliners, lift chairs, returns, furniture protection plans and product concerns. The correct support route depends on whether the furniture was purchased online, from a La-Z-Boy Furniture Galleries store or through another authorized dealer.
For an order placed directly through La-Z-Boy.com, call 1-800-375-6890. Warranty, service and parts requests should normally begin with the store or authorized dealer that sold the furniture. If you do not know where it was purchased, call La-Z-Boy Customer Care at 1-855-802-6636.
La-Z-Boy Customer Service Phone Numbers and Contacts
La-Z-Boy does not currently publish nationwide customer-service hours or a general customer-service email on its primary contact pages. Store hours vary by location. The corporate switchboard is not the normal first route for an order, delivery appointment, repair, warranty claim or return request.
Choose the Correct La-Z-Boy Support Route
- Online order placed through La-Z-Boy.com: Call 1-800-375-6890 or email ecommerce@la-z-boy.com.
- Order placed in a La-Z-Boy store: Contact the store shown on the sales ticket.
- Order placed through another authorized furniture dealer: Contact that dealer.
- Warranty repair or replacement part: Start with the selling store or authorized dealer.
- Do not know where the furniture was purchased: Call 1-855-802-6636.
- Delivery scheduling or delay: Contact the store or delivery team shown on the order documents.
- Damage discovered during delivery: Photograph it, note it on the delivery paperwork and contact the store immediately.
- EasyCare protection-plan claim: Call 1-888-219-8923.
- Office or outdoor furniture: Call 1-800-379-9773.
- Financing account or payment question: Contact the credit provider listed on the statement or financing agreement.
- Unresolved dealer warranty complaint: Escalate to La-Z-Boy Comfort Care after presenting the claim to the dealer.
Online Orders vs. Store Purchases
La-Z-Boy support is divided between online sales, company-operated stores, independently operated Furniture Galleries and other authorized dealers.
Online Order
An online order placed directly through La-Z-Boy.com may be tracked through the online order-status tool. Use the online order number and shipping ZIP or postal code.
Store or Authorized Dealer Order
The selling store normally controls:
- Sales records
- Order changes
- Estimated delivery dates
- Delivery scheduling
- Local return or exchange terms
- Repair appointments
- Warranty claim inspection
- Replacement parts
- Refund or store-credit decisions
La-Z-Boy’s corporate office may not have direct access to the sales and service records of an independently operated retailer. Keep the original receipt and contact information for the selling store.
Information to Have Before Contacting La-Z-Boy
For an Order or Delivery Problem
- Order number or sales-ticket number
- Name used on the purchase
- Telephone number and email on the order
- Store or dealer location
- Purchase date
- Expected delivery date
- Actual delivery date
- Item name, style, fabric, leather and color
- Delivery paperwork
- Photographs of damage or incorrect merchandise
- Previous case or service number
- The requested resolution
For a Warranty, Repair or Parts Request
- Original purchase receipt
- Delivery date
- Selling dealer’s name and address
- Sales ticket
- Product ID Tag
- ACK/LINE/ITEM number
- Style number
- Cover or fabric number
- Description of the defect
- Photographs or video
- Whether the furniture is manual or powered
- Any diagnostic steps already completed
- Previous repair history
Do not publish sales-ticket numbers, Product ID Tag information, order numbers, delivery addresses, financing details, photographs of private documents or home-security information in a public review.
How to Find the La-Z-Boy Product ID Tag
The Product ID Tag is commonly attached to the underside of the furniture. It can include:
- ACK or acknowledgment number
- Line and item information
- Style number
- Cover or upholstery number
- Manufacturing information
For a power lift chair or heavy reclining sectional, do not turn the furniture over without enough assistance. Use the official Product ID Tag guide or ask the selling store for help locating it safely.
How to Start a La-Z-Boy Warranty Claim
- Locate the original sales receipt.
- Find the Product ID Tag.
- Photograph the defect.
- Contact the store or authorized dealer that sold the furniture.
- Describe whether you want a technician or believe a replacement part is needed.
- Provide the delivery date, style, cover and ACK information.
- Ask for a service-ticket or claim number.
- Ask whether an inspection fee, labor charge, parts-shipping charge or transportation charge applies.
- Save all appointment and repair information.
- Escalate to Comfort Care if the dealer does not resolve a qualifying warranty claim.
La-Z-Boy Limited Lifetime Warranty Explained
“Limited lifetime warranty” does not mean that every part, fabric, motor, labor charge, stain or comfort complaint is covered forever.
Current residential upholstered-furniture coverage can include:
- Lifetime parts coverage for many reclining mechanisms
- Lifetime parts coverage for many frames and bases
- Lifetime parts coverage for many spring systems
- Lifetime parts coverage for many sleep-sofa mechanisms
- Three-year parts coverage for many electrical parts and motors
- One-year parts coverage for most fabric and leather defects
- One to five years for cushions, depending on construction
- One year of labor coverage for many covered components
There are exceptions for specific models, styles and components. The warranty card that came with the furniture controls the coverage for that product.
Important La-Z-Boy Warranty Limitations
- Coverage is generally limited to the original purchaser.
- The furniture must have been purchased from an authorized dealer.
- The warranty is generally not transferable.
- Proof of purchase is required.
- The defect must involve materials or workmanship under normal residential use.
- La-Z-Boy may repair, replace or substitute rather than issue a refund.
- Labor coverage may expire before parts coverage.
- Parts-shipping fees may remain the customer’s responsibility.
- In-home inspection fees may apply.
- The customer may be responsible for transporting the furniture to and from the dealer.
- Commercial, institutional, rental or abnormal use can be excluded.
- Soiling, improper cleaning, abuse or unauthorized alterations can void coverage.
Does the La-Z-Boy Warranty Cover Secondhand Furniture?
Generally no. La-Z-Boy’s current warranty is limited to the original purchaser and is not transferable.
Furniture purchased through an estate sale, yard sale, online marketplace, auction, thrift store or private seller may still qualify for paid parts or repair assistance, but it should not be assumed to have active manufacturer warranty coverage.
La-Z-Boy Recliner Footrest Will Not Open or Lock
A manual recliner problem can involve:
- Handle or lever
- Release cable
- Reclining mechanism
- Loose or broken fastener
- Obstruction under the chair
- Misalignment
- Damage from moving the furniture
- Remove objects from under and behind the chair.
- Confirm the chair has enough clearance.
- Do not force a jammed handle or footrest.
- Photograph the mechanism from a safe position.
- Locate the Product ID Tag.
- Contact the selling store for service or parts.
Keep fingers, children and pets away from moving mechanisms. Do not place hands inside a recliner mechanism while someone is operating the chair.
La-Z-Boy Leg Rest Is Difficult to Close
Some manual recliners require firm leg pressure to close and lock the footrest. However, a sudden change, grinding, bent part or inability to lock can indicate a mechanical problem.
Do not apply lubricant, bend parts or disassemble the mechanism unless La-Z-Boy or an authorized dealer provides the correct instructions for that model.
La-Z-Boy Power Recliner Is Not Working
- Confirm the power cord is connected to the wall.
- Confirm all transformer and furniture connections are secure.
- Test the electrical outlet with another safe device.
- Check for a tripped breaker.
- Inspect visible cords for pinching or damage.
- Remove objects blocking the mechanism.
- Allow an overheated motor to cool.
- Record whether the remote, buttons, USB ports or only one seat stopped working.
- Contact the dealer with the Product ID Tag information.
Stop using the furniture if there is smoke, a burning odor, sparking, exposed wiring, excessive heat or liquid near electrical parts.
La-Z-Boy Power Lift Chair Stopped Working
A power lift chair may stop because of:
- Disconnected transformer
- Loose cable
- Failed hand control
- Motor or actuator problem
- Damaged power supply
- Obstructed lift mechanism
- Battery-backup issue
- Electrical outlet problem
A lift chair may be used by someone with limited mobility. Explain whether the user is trapped, cannot safely stand or has an immediate medical need. Call emergency services when someone is injured or cannot be moved safely.
La-Z-Boy Motor and Electrical Warranty
Many current residential electrical parts and motors have three years of parts coverage and one year of labor coverage, subject to product-specific exceptions.
Battery packs, remotes, lighted cup holders, massage components and older Luxury-Lift or SlumberAir products can have different coverage. Review the warranty attached to the exact model.
La-Z-Boy Fabric and Leather Warranty
Most current fabric coverage is one year for qualifying seam failure, fabric separation and nap loss. Most leather coverage is one year for manufacturing or material defects.
Coverage generally does not include:
- Ordinary fading
- Dye-lot differences
- Pilling that is not a covered defect
- Body oils and soil buildup
- Pet damage
- Improper cleaning
- Sunlight damage
- Normal wrinkles or natural leather markings
- Accidental stains unless separately covered
La-Z-Boy Cushion Warranty
Cushion coverage depends on the cushion construction. Current examples range from one year to five years for parts, while labor is commonly limited to one year and can exclude loose-seat or loose-back styles.
Normal softening, comfort preference and body impressions are not necessarily manufacturing defects.
La-Z-Boy Mattress Warranty
La-Z-Boy’s current mattress warranty provides ten years of coverage for qualifying defects such as certain visible indentations, foam splitting or cracking, and manufacturing defects in the cover.
Mattress warranty claims can be submitted through:
Comfort preference, normal softening, stains, liquid damage, improper foundations, unsanitary conditions, cuts and misuse are generally excluded.
Replacement Parts and Self-Repair
The selling store can help determine whether:
- A technician is required
- A part can be mailed
- The customer can perform an approved repair
- The part is covered by warranty
- A shipping charge applies
- A service or inspection fee applies
Use only the correct part for the style and Product ID Tag. Installing an incorrect mechanism, motor, transformer or cable can damage the furniture or create an electrical or entrapment hazard.
La-Z-Boy Delivery Is Delayed
Delivery estimates can change because of:
- Custom fabric or leather selection
- Manufacturing schedule
- Parts or material availability
- Regional distribution
- Carrier capacity
- Weather
- Building access
- Separate shipment of furniture pieces
- Contact the store that accepted the order.
- Ask whether the furniture is in production, distribution or local delivery.
- Ask whether every item is ready.
- Request the revised estimated date in writing.
- Review the sales agreement before requesting cancellation.
- Document every promised delivery date.
Furniture Arrived Damaged
- Inspect the furniture before the delivery team leaves.
- Photograph the furniture, packaging and affected area.
- Note the damage on the delivery paperwork.
- Do not sign that the furniture was received in good condition when damage is visible.
- Contact the selling store immediately.
- Ask whether the item will be repaired, replaced or returned.
- Save the delivery and service numbers.
For concealed damage discovered later, stop using the affected mechanism or electrical component and report it as quickly as possible.
Wrong Furniture, Fabric, Color or Configuration Delivered
Compare the delivered item with:
- Sales ticket
- Style number
- Cover number
- Fabric or leather sample
- Sectional configuration
- Power and accessory options
- Photographs or renderings from the sale
Report the discrepancy before accepting or heavily using the furniture. Custom orders can be difficult to cancel after acceptance.
Delivery Team Damaged the Home
Document damage to:
- Walls
- Floors
- Doors
- Stairs
- Elevators
- Furniture
- Other property
Take photographs immediately and notify the store or delivery provider. Ask for the property-damage claim process and claim number. A furniture warranty claim is not the same as a delivery property-damage claim.
La-Z-Boy Online Return and Exchange Policy
Current online return rules for residential upholstered furniture allow an exchange within three days after receipt.
Important restrictions include:
- The replacement generally must be the same or lower value.
- The furniture must remain in new condition.
- Smoke, pet odor, hair, soil or use can make the item ineligible.
- A restocking fee of up to 30% can apply.
- Delivery charges are not refundable.
- Fabric-protection charges are not refundable.
- Pickup and replacement-delivery fees can apply.
- No return or exchange is permitted after the three-day period under the published online policy.
This online policy does not automatically control every in-store or authorized-dealer purchase. Review the sales agreement provided by the selling store.
Can I Cancel a La-Z-Boy Order?
Contact the selling store or online-order department immediately. Cancellation depends on:
- Where the order was placed
- Whether the item was custom ordered
- Whether manufacturing has started
- Whether the item has shipped
- Store cancellation terms
- Deposits and restocking charges
- Applicable consumer law
Do not assume that refusing delivery automatically produces a full refund. Ask for cancellation terms and fees in writing.
La-Z-Boy EasyCare Protection Plan
La-Z-Boy.com offers five-year fabric and leather EasyCare plans administered by ServeCo or another state-specific obligor.
The plan is separate from:
- The La-Z-Boy manufacturer warranty
- Furniture cleaning and maintenance
- Homeowners or renters insurance
- A local store’s service promise
The plan can cover specific accidental stains, punctures, cuts, tears, burns and other listed incidents. It does not cover every stain, ordinary wear, fading, odor, accumulation of soil, unknown damage or manufacturer defect.
How to File an EasyCare Claim
- Call 1-888-219-8923.
- Report the incident within 30 days.
- Provide the original sales receipt.
- Identify the specific incident and date.
- Do not use an unapproved cleaner.
- Follow the administrator’s instructions.
- Save the claim number.
- Keep photographs and service records.
Damage of unknown origin, accumulated wear and problems that should be handled under the manufacturer warranty can be excluded.
How to Cancel an EasyCare Protection Plan
Call 1-888-219-8923.
Current plan terms generally provide:
- A full plan-price refund when canceled within 30 days
- A prorated refund after 30 days
- Deduction of paid claims where permitted
- State-specific cancellation rights
Review the protection-plan certificate attached to the sales ticket because the applicable administrator and state rules can vary.
La-Z-Boy Financing and Credit Card Help
La-Z-Boy advertises promotional financing through the La-Z-Boy Furniture Galleries credit card. Financing terms can involve:
- Minimum purchase requirements
- Required equal monthly payments
- Down payments
- Promotional periods
- Deferred or promotional interest terms
- Credit approval
Questions about the furniture order should go to the store or online-order department. Questions about statements, due dates, interest, late fees, credit reporting or account access should go to the financing company identified on the credit-card statement.
Unfamiliar La-Z-Boy Charge
An unfamiliar transaction may involve:
- Furniture deposit
- Final payment
- Delivery fee
- Protection plan
- Custom-order charge
- Financing payment
- Replacement part
- Repair or inspection fee
- Purchase by another authorized card user
Compare the transaction with the receipt, financing agreement and household purchases. Contact the store or online-order department. Contact the bank promptly if a completed charge remains unauthorized.
La-Z-Boy Product Safety and Recalls
Stop using furniture that presents:
- Exposed electrical wiring
- Smoke or burning odor
- Overheating
- Unexpected lift or recline movement
- Entrapment risk
- Broken structural frame
- Unstable base
- Detached mechanism
- Tip-over hazard
Check the model, style and Product ID Tag against current manufacturer and U.S. Consumer Product Safety Commission notices.
Fake La-Z-Boy Support, Delivery and Financing Scams
Be cautious with unexpected calls, emails or texts claiming to involve a delivery, refund, warranty or financing account.
Warning signs include:
- Request for gift cards or cryptocurrency
- Request for a verification code
- Request for remote access to a computer
- Unofficial payment link
- Demand for immediate payment to prevent order cancellation
- Fake delivery rescheduling fee
- Promise of a refund after moving money
- Request for a full credit-card or bank-account number
Verify the message by contacting the selling store, official online-order number or financing provider shown on the statement.
How to Escalate a La-Z-Boy Complaint
- Determine whether the purchase was online, in-store or through another authorized dealer.
- Contact the selling store or online-order department.
- Ask for the store manager or service manager.
- Open a written order, delivery or warranty case.
- Keep the receipt, Product ID Tag, photos and repair history.
- Ask which warranty provision or store policy controls the decision.
- Request the proposed repair, replacement, exchange or refund decision in writing.
- Use the official Start a Claim form when appropriate.
- Escalate an unresolved dealer warranty claim to Comfort Care.
- Send a concise written complaint to La-Z-Boy Incorporated, Attn: Comfort Care, One La-Z-Boy Drive, Monroe, MI 48162.
- Use the appropriate consumer, financing, payment, safety or legal route when the issue remains unresolved.
A review submitted to CustomerServiceNumbers.com does not create a warranty claim, schedule a repair, cancel an order, stop financing, report delivery damage or contact La-Z-Boy.
La-Z-Boy Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has three La-Z-Boy customer reviews with an overall rating of 3.0 out of 5. All three reviews were submitted in April or May 2018.
The reviews describe:
- A recliner footrest that allegedly would not lift or lock, followed by a collapsed seat and denied return request
- A stiff manual leg-rest mechanism on a secondhand recliner
- A power lift chair that reportedly stopped working within six months and difficulty reaching telephone support
These three older reviews do not establish a current company-wide service trend. One review involved furniture purchased at an estate sale, which may not qualify for La-Z-Boy’s original-purchaser warranty.
New reviews can help readers understand current experiences involving:
- Online orders
- Store purchases
- Delivery delays
- Damaged furniture
- Warranty claims
- Replacement parts
- Power recliners
- Lift chairs
- Fabric and leather issues
- EasyCare protection plans
- Returns and exchanges
- Complaint escalation
Frequently Asked Questions About La-Z-Boy Customer Service
What is the La-Z-Boy customer-service number?
Call 1-800-375-6890 for La-Z-Boy.com online order inquiries. Warranty and service normally begin with the selling store. Call 1-855-802-6636 if the original dealer is unknown.
Is 1-800-375-6890 general La-Z-Boy customer service?
La-Z-Boy currently labels it as the number for online order inquiries. Store purchases and warranty service should generally begin with the selling store or authorized dealer.
What are La-Z-Boy customer-service hours?
La-Z-Boy does not currently publish nationwide hours for its online-order and Customer Care numbers on the main contact page. Local store hours vary.
What is the La-Z-Boy customer-service email?
For online orders, La-Z-Boy currently publishes ecommerce@la-z-boy.com. Other questions can be submitted through the official contact form.
How do I file a La-Z-Boy warranty claim?
Contact the authorized dealer that sold the furniture. Have the receipt, Product ID Tag, delivery date, style, cover number and photographs ready.
What if I do not know where my La-Z-Boy was purchased?
Call Customer Care at 1-855-802-6636.
Does La-Z-Boy have a lifetime warranty?
Many mechanisms, frames, bases and springs have limited lifetime parts coverage. Motors, fabric, leather, cushions and labor have shorter periods. Product-specific exceptions apply.
Does the warranty include free labor for life?
No. Labor is commonly limited to one year, even when a covered part has a longer parts warranty.
Does the warranty cover secondhand furniture?
Generally no. The current warranty is limited to the original purchaser and is nontransferable.
Can I return a La-Z-Boy recliner?
The current online policy permits an exchange of residential upholstered furniture within three days, subject to strict condition requirements, fees and exclusions. Store-purchase policies can differ.
How do I report damaged furniture?
Photograph the damage, note it on the delivery paperwork and contact the selling store immediately.
How do I order La-Z-Boy replacement parts?
Contact the selling store with the Product ID Tag information. Parts shipping and labor charges may apply.
Who handles La-Z-Boy EasyCare claims?
Call the current protection-plan administrator at 1-888-219-8923.
Where is La-Z-Boy headquartered?
La-Z-Boy Incorporated is headquartered at One La-Z-Boy Drive, Monroe, Michigan 48162-5138.
What is the La-Z-Boy corporate phone number?
The corporate switchboard is 1-734-242-1444. Routine customer issues should begin with the selling store, online-order support or Customer Care.
Related Furniture Customer Service Pages
Related Corporate Office Help
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official telephone numbers, order and delivery routes, warranty guidance, return information, protection-plan contacts, escalation steps and customer reviews.
We are not owned by La-Z-Boy Incorporated, a La-Z-Boy Furniture Galleries store, an independent authorized dealer, ServeCo, a delivery provider, financing company, repair technician or furniture retailer.
Share Your La-Z-Boy Customer Service Experience
Have you contacted La-Z-Boy about an online order, store purchase, delayed delivery, damaged recliner, broken mechanism, power lift chair, warranty claim, replacement part, return, exchange or EasyCare protection plan? Leave a factual review below and explain the store or support route used, approximate response time and whether the issue was resolved.
Comments are moderated. Do not include sales-ticket numbers, order numbers, Product ID Tag details, ACK/LINE/ITEM numbers, delivery addresses, payment information, financing documents, protection-plan numbers, private correspondence, photographs containing personal information or private details about an employee or service technician.
Page Update Note
This La-Z-Boy customer-service page was reviewed and updated on July 16, 2026. The update clarified that 1-800-375-6890 is for online orders, added current warranty and office-furniture contacts, removed unverified hours, chat and email claims, replaced the former Telegraph Road address with One La-Z-Boy Drive and expanded guidance for delivery, warranty repairs, parts, returns, lift chairs and protection plans.
Last Updated: July 16, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with La-Z-Boy Incorporated, La-Z-Boy Furniture Galleries, an independent authorized dealer, ServeCo, a financing company, delivery provider, repair contractor or furniture retailer. La-Z-Boy does not provide support through this website.
Telephone numbers, support routes, store ownership, hours, delivery estimates, return policies, warranty coverage, labor periods, protection-plan terms, financing offers and corporate information can change. Review the current receipt, sales agreement, warranty card, protection-plan certificate and official La-Z-Boy website for controlling information.
This page cannot track an order, schedule delivery, diagnose furniture, approve a warranty claim, provide replacement parts, dispatch a technician, cancel financing, issue a refund or determine whether a defect is covered. It is not legal, financial, electrical, medical, accessibility, product-safety or furniture-repair advice.
