If you need help with an American Freight order, store pickup, local delivery, damaged furniture, appliance issue, mattress purchase, payment plan, warranty claim, online order cancellation, refund request, product availability, or customer service complaint, the best support route depends on when you purchased and which store or website handled the order. American Freight went through a major 2024 bankruptcy and store wind-down, and the brand has since relaunched in select locations, so older purchases and newer purchases may have different support paths.
Verified American Freight Customer Service Contact Information
- American Freight Contact Page: American Freight Contact Us
- Find a Local Store: American Freight Store Locator
- Online Order Cancellation / Refund Requests: websales@americanfreight.us
- American First Finance Payment Services: 1-855-721-1188
- Warranty Claim Portal: American Freight Warranty Claim
- Protection Plan / Claim Portal: American Freight Claims Portal
- Returns: American Freight Returns
- Frequently Asked Questions: American Freight FAQs
- Financing: American Freight Financing
- Official Website: AmericanFreight.com
- Legacy / Previously Listed Customer Support Number: 1-877-927-7957 (verify before relying on this number; current support appears to route mainly through local stores, online forms, and specific warranty/payment providers)
- Previous Corporate Address: American Freight, 109 Innovation Court, Suite J, Delaware, OH 43015
Important American Freight Bankruptcy and Relaunch Notice
American Freight is not a normal evergreen retailer listing. The prior American Freight business went through a Chapter 11 bankruptcy and wind-down in 2024. American Freight’s current contact page says customers contacting the company about an order completed before December 31, 2024 should review the bankruptcy notice and contact the manufacturer or any third-party warranty holder if a warranty is still active.
For newer purchases through the relaunched AmericanFreight.com or a currently operating American Freight store, start with the store involved, the online contact page, the order email, or the specific warranty or payment provider connected to the purchase.
Choose the Correct Support Route
American Freight support depends on whether your issue involves a current store purchase, online order, delivery, damaged merchandise, warranty claim, manufacturer warranty, payment plan, or an older pre-bankruptcy order.
- Current local store purchase: Contact the American Freight store where you purchased or picked up the item.
- Online order cancellation or refund request before pickup: Email websales@americanfreight.us with your order number and reason for the request.
- Delivery question from a local store: Call the local store directly because delivery rates, availability, and timing can vary by location.
- Damaged merchandise after delivery or pickup: Contact the store immediately and document the damage with photos.
- Furniture warranty claim: Use the warranty claim portal or contact the manufacturer if the manufacturer warranty applies.
- Appliance warranty or open-box appliance issue: Check whether the manufacturer warranty, third-party warranty, or protection plan applies.
- Payment plan or American First Finance issue: Contact American First Finance at 1-855-721-1188.
- Order completed on or before December 31, 2024: Review the bankruptcy notice and contact the manufacturer or third-party warranty holder if applicable.
- Potential appliance recall: Check Recalls.gov and the appliance manufacturer using the model and serial number.
Information To Gather Before Contacting American Freight
Having the correct purchase and product information ready can help the store, warranty provider, manufacturer, or payment provider locate your issue faster.
- Order number or online confirmation email
- Store location where the item was purchased or picked up
- Purchase date and delivery or pickup date
- Receipt, invoice, payment confirmation, or financing agreement
- Product name, brand, item number, model number, and serial number
- Photos of damage, defects, missing parts, cosmetic condition, or appliance label
- Delivery paperwork or pickup confirmation
- Warranty paperwork, manufacturer warranty information, or third-party protection plan documents
- American First Finance account or payment plan details if applicable
- Recall notice, manufacturer service bulletin, or appliance registration if applicable
- Previous store notes, email thread, claim number, or case number
Common Reasons Customers Contact American Freight
- Checking local store inventory
- Canceling an online order before pickup
- Requesting a refund before pickup or delivery is completed
- Delivery scheduling or delivery fee questions
- Damaged furniture after pickup or delivery
- Missing parts, broken pieces, or replacement questions
- Appliance warranty or open-box appliance issue
- Mattress, furniture, or appliance condition questions
- Payment plan or financing questions
- American First Finance account questions
- Manufacturer warranty claim
- Third-party protection plan claim
- Store complaint or customer service response issue
- Older purchase affected by the 2024 bankruptcy/wind-down
American Freight Returns and All-Sales-Final Policy
American Freight’s current returns page says items purchased at American Freight Furniture, Mattress, Appliance Stores are not eligible for return, refund, or exchange after pickup or delivery has been completed. The page also states that all sales are final.
This makes inspection before pickup or delivery especially important. Before accepting furniture, a mattress, an appliance, or a clearance item, inspect the item carefully, confirm the condition, check measurements, and make sure the item is the one you intended to purchase.
Canceling an Online Order Before Pickup
American Freight’s FAQ says online order cancellation or refund requests should be emailed to websales@americanfreight.us. Include your order number and the reason for the refund request. American Freight says to allow 24-72 hours for processing.
If you changed your mind after arriving at the store to pick up an online order, American Freight says a store associate may help you find a similar item, or you may choose to cancel and receive a refund before completing the pickup.
Store Pickup and Local Store Help
American Freight says customers can shop online or visit a local store. The FAQ says the company does not currently offer phone ordering. For local availability, package deals, delivery rates, store pickup, and same-day pickup questions, contact the store involved.
When picking up merchandise, bring your online order receipt or purchase confirmation. Ask to inspect the item before loading it, especially for scratch-and-dent, open-box, refurbished, floor model, Factory Select, or one-of-a-kind items.
Delivery, Assembly, Hookup, and Haul-Away
American Freight says many items are available for delivery, but delivery rates and delivery options vary by store and delivery method. Local delivery rates for in-store purchases may need to be quoted by an associate at the time of purchase.
Delivery teams may install legs on some sofas, loveseats, and sectionals, but most delivery teams do not assemble boxed goods. Some locations or delivery providers may offer additional assembly for a fee. Appliance hookup, installation, and haul-away availability can vary by product and location, so confirm all delivery services in writing before purchase.
Damaged Furniture, Missing Parts, and Replacement Questions
If you receive damaged merchandise, contact the store immediately after delivery or pickup. American Freight’s FAQ says replacements may be made on broken and damaged furniture within a reasonable amount of time, and customers should call immediately after delivery or pickup so replacement can be handled as soon as possible.
Take photos of the damage before using the item. Keep packaging, delivery paperwork, tags, labels, and the receipt until the store confirms the next step. For missing parts, document the part needed and contact the store or manufacturer.
Furniture, Mattress, and Manufacturer Warranty Help
American Freight’s FAQ says the majority of furniture includes a one-year manufacturer’s warranty. If you need to file a warranty claim, use the warranty claim portal or contact the manufacturer listed for the product.
Warranty coverage may depend on the brand, product type, date of purchase, proof of purchase, whether the item was used as intended, and whether damage is considered a defect or normal wear. Keep your receipt, model number, serial number, photos, and warranty paperwork.
Appliances, Open-Box Items, and American Freight Certified Products
American Freight sells new appliances and out-of-box merchandise, including floor models, refurbished items, and cosmetic-damage items. American Freight says out-of-box items are one-of-a-kind, discontinued, or scratched-and-dented merchandise, and a manufacturer’s warranty may still apply if available.
American Freight says certified products are tested for functionality, repaired if needed, cleaned, sanitized, and missing parts are replaced. New-in-box and out-of-carton appliance purchases may include either a one-year manufacturer warranty or third-party one-year coverage, and appliances may be eligible for a Master Protection Agreement.
American First Finance and Payment Plan Help
American Freight’s FAQ says online orders may be eligible for payment plans by selecting American First Finance during checkout. If your issue involves a payment plan, lease-to-own agreement, account balance, autopay, payment date, approval, payoff, or billing dispute, contact American First Finance directly at 1-855-721-1188.
American Freight’s store or website support may not be able to fully access or change your finance account. Keep your finance agreement, payment schedule, account number, and payment confirmations.
Old Purchases Completed Before December 31, 2024
American Freight’s current contact page includes a notice for orders completed before December 31, 2024. It says American Freight LLC, American Freight Outlet Stores LLC, and certain affiliates are liquidating and winding down through Chapter 11 bankruptcy proceedings in the U.S. Bankruptcy Court for the District of Delaware.
If your purchase was completed on or before December 31, 2024, American Freight directs customers to contact the manufacturer regarding any active warranty, or any third-party warranty holder for a protection plan purchased with the item. Keep your receipt, warranty documents, manufacturer information, and proof of purchase.
Appliance Recalls and Safety Issues
If your appliance has a potential safety issue, check the model and serial number against manufacturer recall notices and Recalls.gov. Do not continue using an appliance that may present a fire, shock, gas, carbon monoxide, overheating, tip-over, electrical, or water-damage hazard.
For appliance issues, contact the manufacturer, warranty provider, third-party protection plan, or American Freight store depending on the purchase date, warranty status, and product condition.
Watch Out for Fake American Freight Support Numbers and Furniture Scam Listings
Because American Freight went through a wind-down and relaunch, customers should be extra careful with fake support numbers, copied furniture listings, fake clearance sites, payment-plan scams, and websites pretending to be American Freight. Use AmericanFreight.com, your local store page, official warranty portals, and verified payment-provider contacts.
- Do not call random American Freight phone numbers found in social media comments, ads, or unofficial complaint pages.
- Be cautious of fake websites offering unrealistic discounts on furniture, mattresses, appliances, or scratch-and-dent inventory.
- Do not provide payment information, gift card numbers, verification codes, or finance-account details to suspicious callers.
- Check the domain carefully before logging in, applying for financing, or entering payment information.
- For American First Finance issues, use the official finance provider contact route.
- For older pre-2025 purchases, verify whether the manufacturer or third-party warranty holder is responsible.
- If you see an unfamiliar American Freight, American First Finance, warranty, furniture, appliance, or delivery charge, check your receipt and payment records.
- If a charge appears unauthorized, contact your payment provider before the dispute deadline closes.
How to Escalate an American Freight Customer Service Problem
- Identify the purchase date: Determine whether the order was completed before or after December 31, 2024.
- Start with the store involved: For local pickup, delivery, damaged furniture, and store purchases, contact the local American Freight store.
- Use online support for online order cancellations: Email websales@americanfreight.us with the order number and reason for the request.
- Document the issue: Save receipts, photos, delivery paperwork, warranty documents, finance documents, emails, and claim numbers.
- Act immediately on damage: Report damaged merchandise right after delivery or pickup and before using or moving the item further.
- Use the correct warranty route: Manufacturer warranties, third-party warranties, protection plans, and older bankruptcy-affected orders may not be handled by the same company.
- Contact American First Finance for payment-plan issues: Call 1-855-721-1188 for finance account questions.
- Ask for written confirmation: For refunds, cancellations, replacements, warranty claims, or delivery promises, ask for email confirmation or a claim number.
- Contact your payment provider if necessary: If a charge is unauthorized or a refund remains unresolved, contact your bank, card issuer, finance provider, or payment platform before the dispute deadline closes.
American Freight Customer Service Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently shows 0 out of 5 stars for American Freight based on 0 customer reviews. Because there are no American Freight reviews on this CSN listing yet, we are not summarizing a positive or negative customer service trend from this page.
If you have contacted American Freight about an online order, local store purchase, delivery, damaged furniture, appliance warranty, mattress issue, refund request, payment plan, manufacturer warranty, third-party protection plan, old bankruptcy-affected purchase, or customer service response time, please share your experience below. Your review can help other customers understand what to expect before contacting American Freight.
What To Expect When Contacting American Freight
- American Freight’s current support is heavily tied to local stores, online forms, warranty portals, and payment providers.
- The old national customer support number may not be the best current route; verify through AmericanFreight.com before relying on it.
- American Freight’s current policy says all sales are final after pickup or delivery has been completed.
- Online order cancellation or refund requests should be made before pickup or delivery when possible.
- Delivery questions are usually handled by the local store.
- Damaged merchandise should be reported immediately after pickup or delivery.
- Manufacturer warranties and third-party protection plans may be separate from store support.
- Payment-plan questions should be directed to American First Finance.
- Older orders completed before December 31, 2024 may be affected by the prior company’s Chapter 11 wind-down.
Frequently Asked Questions About American Freight Customer Service
What is the American Freight customer service phone number?
The older American Freight customer support number listed on many pages is 1-877-927-7957, but American Freight’s current website appears to route support mainly through local stores, the contact form, warranty claim portals, and payment providers. Use the current AmericanFreight.com contact page and store locator for the most accurate routing.
Can I order from American Freight by phone?
American Freight’s current FAQ says it does not currently have phone ordering options. Customers should order online or visit a local store.
How do I cancel an American Freight online order?
Email websales@americanfreight.us with your order number and the reason for the refund request. American Freight says to allow 24-72 hours for processing.
What is American Freight’s return policy?
American Freight’s current returns page says items are not eligible for return, refund, or exchange after pickup or delivery has been completed, and that all sales are final.
Who do I contact about American Freight delivery?
For local delivery questions, contact the local American Freight store involved. Delivery rates, timing, assembly, and haul-away options can vary by store and product.
Who handles American Freight payment plan issues?
American First Finance handles payment plan issues. Call 1-855-721-1188 for payment services questions.
Does American Freight furniture come with a warranty?
American Freight’s FAQ says the majority of furniture includes a one-year manufacturer’s warranty. Warranty claims may need to be handled through the manufacturer, warranty claim portal, or third-party warranty provider.
Do American Freight open-box appliances have a warranty?
American Freight says a manufacturer’s product warranty may still apply to most open-box items if available. Warranty coverage depends on the item, manufacturer, purchase date, and documentation.
What should I do about an American Freight purchase made before December 31, 2024?
American Freight’s current contact page says older purchases completed before December 31, 2024 may be connected to the prior company’s Chapter 11 wind-down. Customers should contact the manufacturer for any active warranty or the third-party warranty holder if they purchased a protection plan.
Can CustomerServiceNumbers.com process my American Freight refund or warranty?
No. CustomerServiceNumbers.com is an independent information and review website. We cannot access American Freight accounts, process refunds, cancel orders, schedule delivery, replace furniture, handle warranties, manage payment plans, or contact American Freight on your behalf.
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with American Freight, American Freight LLC, American Freight Outlet Stores LLC, AF Newco I LLC, American First Finance, Franchise Group, or any third-party warranty provider.
Share Your American Freight Customer Service Experience
Have you contacted American Freight about an online order, store pickup, delivery, damaged furniture, appliance issue, warranty claim, protection plan, payment plan, refund request, store complaint, or older purchase affected by the 2024 wind-down? Share your experience below to help other customers understand how American Freight handles support requests.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not associated with American Freight, American Freight LLC, American Freight Outlet Stores LLC, AF Newco I LLC, American First Finance, Franchise Group, or any third-party warranty provider. This page is provided for informational and review purposes only. Contact information, store status, return policies, warranty procedures, payment-plan terms, bankruptcy-related procedures, and support options may change. Always verify important details directly with American Freight, the local store, the manufacturer, the warranty provider, American First Finance, or your payment provider before making purchases, returns, claims, or account decisions.
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