Reach Chevy Roadside Assistance Customer Service – Reviews

Eric Strand

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Before relying on Chevy Roadside Assistance, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Chevy Roadside Assistance is a service offered to Chevrolet owners for emergency roadside support, including towing, battery jump-starts, and flat tire changes.

How to Contact Chevy Roadside Assistance

You can reach Chevy Roadside Assistance using the following details:

  • Phone Number: 1-800-243-8872
  • Email Support: Chevy Roadside Assistance offers support through their online contact form available on the Chevrolet website.
  • Customer Service Hours: 24/7 support available
  • Website: https://www.chevrolet.com/owners/roadside-assistance

Chevy Roadside Assistance Support Reviews and Complaints

When considering using Chevy Roadside Assistance, it’s helpful to review their customer service feedback. Chevy Roadside Assistance competes with other roadside assistance services like AAA, OnStar, and Allstate. Customer reviews often highlight the promptness and reliability of Chevy’s roadside services, as well as the peace of mind it provides to Chevrolet owners. However, some complaints focus on issues related to service availability and response times.
Comparing Chevy Roadside Assistance with other services can help you determine which company offers the best support for your emergency roadside needs. Evaluating customer reviews and complaints is an important step in making an informed decision about your roadside assistance provider.

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using Chevy Roadside Assistance.
Note: This website listing is not associated with Chevy Roadside Assistance. The information and the reviews are a service provided by CustomerServiceNumbers.com.

Chevy Roadside Assistance does not provide support services directly through this website. For any questions or concerns about Chevy Roadside Assistance services, contact their customer service representative directly.

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Chevy Roadside Assistance Issue

November 17, 2015

Chevy Roadside Assistance, Yesterday I was stranded with my four-month-old son at a local business. I called Roadside Assistance at approximately 4 pm. After being on the phone with their operators for close to an hour, I still had no confirmation that a tow truck was on its way or that the transaction had even been successful. I was put on hold numerous times and was told that their “computers kept going down”. My Suburban did not get towed from that location until after 7:30 pm. When the tow truck company arrived, I found out that Roadside Assistance had passed on the wrong phone numbers and location to the driver. The tow truck driver had been driving up and down the highway looking for me the entire time! The operators had given him my home number and the number to the business where I had called from. I Never supplied them with those numbers to begin with. Why on Earth would I need them to call my home phone when I’m stranded somewhere?!?! I supplied my cell phone number, location, and vehicle information to the operators several times that night and actually lost track as to how many times I called to check for an estimated time of arrival. Each time I called, I was told that a driver was on his way shortly. The only reason we used Roadside Assistance is because the charge was covered under our warranty. Had I known the operators were this incompetent, I would have gladly contacted the towing company myself and paid for all the charges. I was very lucky that my car made it to the business parking lot and that I was not stranded on the side of that dangerous highway. The towing company showed me the information they received from Roadside Assistance and proved that they were not at fault. Had it not been for the incompetence of your operators, I’m sure my car would have been towed several hours earlier. It is my hope that this company reviews their procedures and provides better training for their operators so that this doesn’t happen to anyone else.

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Jennifer

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