DHL Customer Service Phone Number, Tracking & Claims

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If you need help with a DHL package, tracking number, delivery attempt, customs delay, invoice, claim, lost shipment, damaged package, pickup, label, or suspicious DHL message, start with the correct DHL support route. DHL has multiple divisions, so the best contact method depends on whether your shipment is DHL Express, DHL eCommerce, freight forwarding, supply chain, or another DHL service.

DHL Customer Service Phone Number and Support

DHL lists its main U.S. DHL Express customer service phone number as 1-800-225-5345, also written as 1-800-CALL DHL. DHL also recommends using your tracking number to find the correct DHL division and support route for your shipment.

  • DHL Express customer service phone number: 1-800-225-5345
  • Attempted delivery notices: 1-888-273-8876
  • DHL Express billing assistance: 1-800-722-0081
  • DHL ServicePoint partners: 1-888-262-4462
  • DHL Express technical support: 1-800-527-7298
  • DHL eCommerce business customer support: 1-800-805-9306
  • DHL Express phone hours: Monday-Friday, 6:00 a.m.-7:00 p.m. Arizona Time
  • DHL Digital Assistant: Available 24/7
  • DHL Express WhatsApp tracking and quotes: +1-480-418-5011
  • Official DHL customer service page: DHL Customer Service
  • DHL Express contact page: Contact DHL Express
  • DHL Express office: DHL Express, 1210 South Pine Island Road, Fourth Floor, Plantation, FL 33324, USA

DHL’s support process is often tracking-number driven. If you are contacting DHL about a package, have the tracking number ready before calling, chatting, or submitting an online request.

Choose the Correct Support Route

DHL uses different support paths depending on the shipment type and issue. Use the route below that best matches your situation.

  • Track a package: Use DHL tracking first. The tracking number helps DHL identify the correct division and shipment status.
  • Missed delivery or attempted delivery notice: Call 1-888-273-8876 or use the DHL delivery options shown on the notice.
  • DHL Express shipment issue: Call 1-800-225-5345 or use the DHL Express contact page.
  • Billing or invoice issue: Call DHL Express billing assistance at 1-800-722-0081.
  • Technical issue with DHL tools: Call 1-800-527-7298.
  • DHL eCommerce business support: Call 1-800-805-9306.
  • Customs or import delay: Use DHL tracking and respond to any customs-document request through official DHL channels.
  • Damaged, lost, or missing shipment: Start a claim through the correct DHL division and keep photos and shipment records.
  • Suspicious DHL email, text, or social media message: Report it to DHL at [email protected] and do not click unknown links.

What to Have Ready Before Contacting DHL

Having the right details ready can help DHL locate your shipment and route the issue correctly.

  • Your DHL tracking number or waybill number
  • Sender and recipient names
  • Delivery address and ZIP code
  • Phone number and email address used for the shipment
  • Shipment date and expected delivery date
  • Attempted delivery notice number, if applicable
  • Photos of damaged packaging or damaged contents
  • Invoice number or billing account number for billing issues
  • Customs or import documents if the shipment is delayed in clearance
  • Case number from any previous DHL contact
  • Order number from the retailer or shipper, if DHL says the shipper must assist

Common Reasons Customers Contact DHL

  • Tracking a DHL package
  • Rescheduling a delivery
  • Missed delivery or attempted delivery notice
  • Package marked delivered but not received
  • Shipment stuck in customs
  • Import duty, tax, or customs payment questions
  • Lost, missing, or delayed packages
  • Damaged shipments
  • Claims for lost or damaged packages
  • DHL Express billing or invoice issues
  • Pickup scheduling
  • Shipping labels, account tools, or MyDHL+ technical problems
  • DHL eCommerce business support
  • Suspicious DHL emails, texts, or fake delivery notices

DHL Tracking and Delivery Help

If you are waiting for a DHL shipment, start with the official DHL tracking page. Tracking updates may show shipment pickup, processing, export clearance, import clearance, delivery facility arrival, attempted delivery, on-hold status, or delivery completion.

If a tracking number does not work, confirm that you entered the number correctly and that the shipper has actually handed the package to DHL. DHL says tracking updates usually appear after the shipment reaches a DHL facility. If you ordered from an online store, the retailer or shipper may need to help if DHL does not yet have the shipment.

Missed Delivery, Redelivery, and Address Problems

If DHL attempted delivery, use the attempted delivery notice, tracking page, or phone number for attempted delivery notices. You may be able to reschedule delivery, change delivery instructions, hold the shipment at a DHL location, or authorize a delivery option if available for that shipment.

If DHL says there is an address problem, confirm the full street address, apartment or suite number, business name, gate code, phone number, and delivery instructions. If the address came from a retailer, you may also need to contact the seller to correct shipment details.

Package Marked Delivered But Not Received

If DHL tracking says a package was delivered but you do not have it, check the delivery photo or proof of delivery if available, the front door, side door, mailroom, leasing office, reception desk, garage, parcel locker, and nearby neighbors. Then contact DHL quickly with the tracking number and delivery address.

If the package was purchased from a retailer, contact the seller as well. Some claims or replacements must be started by the shipper, not the recipient.

Customs Delays, Import Duties, and Clearance Issues

International DHL shipments can be delayed by customs paperwork, duty or tax payment, item restrictions, missing importer information, address questions, declared value issues, or government inspections. If DHL requests customs information, respond only through official DHL channels.

Do not click customs-payment links from suspicious texts or emails. Go directly to DHL’s official website or use the contact information shown in your tracking details if you need to pay duties, taxes, or provide import documents.

Billing, Invoices, and DHL Account Questions

For DHL Express billing assistance, call 1-800-722-0081. Billing issues may involve invoices, account charges, import duties, customs fees, shipping labels, duplicate charges, payment posting, rate quotes, or account access.

Have your invoice number, account number, shipment number, billing address, charge date, payment confirmation, and any email from DHL ready before calling.

DHL Claims for Lost or Damaged Shipments

If a DHL shipment is lost, damaged, missing contents, or delivered late under a guaranteed service, ask DHL which claim route applies to your shipment. In many cases, the shipper or account holder must file the claim because the shipping contract is between DHL and the party that purchased the label.

For damaged packages, save the packaging, labels, contents, photos, invoices, and any inspection details. Do not throw away the box or packing materials until the claim is resolved.

DHL eCommerce and USPS Last-Mile Deliveries

Some DHL eCommerce shipments in the United States may involve USPS for final delivery. If your tracking shows a USPS handoff or last-mile delivery event, check both DHL tracking and USPS tracking if a postal tracking number is provided.

For DHL eCommerce business support, DHL lists 1-800-805-9306. For consumer package questions, use your tracking number through DHL’s customer service tools to find the correct support route.

DHL Scam and Fraud Warnings

DHL delivery scams are common. Scammers may send fake texts, emails, WhatsApp messages, social media messages, or payment links that claim a package is waiting, customs duty is owed, an address must be corrected, or a delivery fee must be paid.

  • Do not click suspicious DHL delivery, customs, or payment links.
  • Do not enter card details on websites reached from unexpected texts or emails.
  • Check the sender email address, but remember that sender names can be spoofed.
  • DHL says suspicious activity can be reported to [email protected].
  • DHL says official DHL communications use DHL-related domains, not free email accounts such as Gmail or Yahoo.
  • Be careful with shortened links, urgent wording, unfamiliar URLs, attachments, and requests for personal or financial information.
  • For suspicious SMS messages, DHL says to send a screenshot to [email protected] and include the suspicious phone number.
  • For unexpected DHL account-change notices, sign in directly through the official DHL website and change your password if needed.

How to Escalate a DHL Complaint

If DHL does not resolve your issue during the first contact, ask for a case number and request escalation to the correct team. Depending on the issue, this may be delivery, tracing, billing, customs, claims, technical support, ServicePoint support, or account support.

Keep a written timeline with tracking updates, call dates, case numbers, representative names if provided, promised callbacks, proof of delivery, photos, invoices, customs forms, and claim numbers. If the shipment came from a retailer, contact the retailer at the same time because the shipper may need to open the investigation or claim.

For unresolved corporate-level issues, you may also use the DHL Corporate Office Headquarters page linked below for headquarters and escalation information.

DHL Reviews and Complaints on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently shows 3.0 out of 5 stars for DHL based on 4 reviews. The visible CSN reviews are mostly negative and mention delayed or missing packages, delivery communication problems, address or attempted-delivery issues, long hold times, and questions about a DHL location.

When leaving a DHL review, describe the shipment issue, the support route used, how long it took to get help, whether DHL resolved the problem, and what other customers should know. Do not post tracking numbers, addresses, phone numbers, email addresses, customs documents, photos of shipping labels, payment details, or private shipment information.

Related Shipping Customer Service Pages

DHL Customer Service FAQs

What is the DHL customer service phone number?

The main DHL Express customer service phone number in the United States is 1-800-225-5345, also written as 1-800-CALL DHL.

What are DHL Express customer service phone hours?

DHL Express lists phone support hours as Monday through Friday, 6:00 a.m. to 7:00 p.m. Arizona Time. DHL’s Digital Assistant is available 24/7.

How do I contact DHL about a missed delivery?

Use the tracking page or attempted delivery notice first. DHL also lists 1-888-273-8876 for attempted delivery notices.

How do I contact DHL billing support?

DHL Express billing assistance is listed at 1-800-722-0081. Have your invoice number, account number, shipment number, and payment details ready.

How do I file a DHL claim?

Use the DHL claim route for the division that handled your shipment. The shipper or account holder may need to file the claim. Save photos, invoices, packaging, tracking records, and case numbers.

How do I report a fake DHL text or email?

DHL asks customers to report suspicious activity to [email protected]. Do not click suspicious links or enter payment information from unexpected DHL texts, emails, WhatsApp messages, or social media messages.

Page Update Note

This DHL customer service page was updated on June 25, 2026, to reflect current DHL customer service phone number details, DHL Express phone hours, attempted delivery, billing, technical support, DHL eCommerce business support, tracking guidance, claims help, fraud warnings, and live CSN review-status information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with DHL, DHL Express, DHL eCommerce, DHL Group, dhl.com, or any company listed on this website.

Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For shipment, customs, billing, claim, account, or delivery issues, always verify details directly with DHL before taking action.

Share Your DHL Customer Service Experience

Have you contacted DHL about tracking, a delayed package, missed delivery, customs issue, billing question, damaged shipment, claim, pickup, DHL eCommerce shipment, technical issue, or suspected delivery scam? Share your experience below to help other customers.

Privacy reminder: Do not post your tracking number, shipment reference, name, phone number, email address, home address, business address, customs documents, package contents, declared value, payment information, photos of labels, invoice number, passport details, or any other private shipment information in a public review.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with DHL, DHL Express, DHL eCommerce, DHL Group, or dhl.com. This page is for informational and consumer-review purposes only. Phone numbers, support hours, tracking tools, customs procedures, claims policies, delivery options, billing routes, fraud-reporting steps, and website links can change. Always confirm important details directly with DHL before taking action.

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DHL Disappointing Experience

March 19, 2015

DHL, The Worst, The Worst.. Please stay away from them as far as possible.. They are untrustworthy, I was supposed to get my package and still never got it.. Still waiting even spoke to supervisor please save yourself the trouble.

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DHL Disappointing Experience

February 10, 2015

DHL, I would not ship anything through DHL unless there is No Other Way. I was awaiting a package, and received a text from DHL that my package would be delivered on Monday. I stayed home on Monday and waited, while checking their website every hour. I never received a telephone call nor an e-mail, not even a text, stating that the driver was having a problem. This lack of communication was irresponsible at best, and more appropriately, negligent considering that they asked for two(2) telephone contact numbers, and they already had my e-mail address. Finally, at 7:30 PM, there was an entry on their website that they have a problem with the address. I call them and get through after holding for an hour. The girl says that there was a problem with the address. She then proceeds to recite back to me The Exact Correct Address. She apologizes and tries to figure out what the problem was. I tell her that driving to my house is extremely easy… 1. Exit Interstate at Only Exit In Town. 2. Travel South for several miles until you reach My Street. 3. Turn on My Street. 4. Drive to My House. I then proceed to tell her that if the driver had driven down my road, he would have had My Barn in front of him at My House, and there should have been no way that he could miss it. The girl told me that she had input the information into the computer, and I would receive my package tomorrow. I repeatedly checked the website to see if the information had been updated…it had not. I called back around 2:00 AM. A recording stated that my package had a problem, but they were closed, and as such, could not help with the problem. I called back sometime between 8:00 AM and 9:00 AM. I told the girl that answered the story. She said that she would input the information into the computer. She then stated that the package would be delivered today. I checked the website at 12:00 PM, to find that the “problem” still had not been addressed. The next call (12:30 PM) was of no use either. The lady on the other end informed me that my package was Not On The Truck. The “Manager” at the hub where the trucks are loaded, told the girl on the phone that it would be tomorrow before it could be delivered. She apologized. If it is Ever up to me, I will Never Ship Another Package Using DHL. I will gladly use the Post Office before I use them. I don’t know how a company can survive with this kind of service and attitude. Sincerely, Seriously Dissatisfied.

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John

DHL Customer Service Issue

December 31, 2014

DHL, We have not received good service from DHL.The package was travelling for 21 days before we received it.

Very overprice.

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Daniela

I Need The DHL Address In Schaumburg, IL

March 2, 2014

how I can get address DHL ITRNAQTION Schaumburg il

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