Hewlett-Packard Phone Number



Customer Service Contact Information For Hewlett-Packard

Phone Number

1-800-474-6836Say "agent" at each prompt, ignoring messages.


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Date Rating Comment
5/25/2017 Hewlett-Packard - I HAVE A HP ENVY 4512 PRINTER AND HAVE USED IT FOR

4/26/2017 Hewlett-Packard - Icannot get my E710a HPOfficejet 6500A Plus to
Icannot get my E710a HPOfficejet 6500A Plus to print. I have replaced the cartridges and the printer basket
several times and I still get blank prints. I recently purchased a new Office Jet 4650 as I need to print vital
documents. I want to return the new printer basket for my E710a for credit. Please send me pickup labels
as my efforts haven't worked! Thanks you!

PhilRead More
3/14/2017 Hewlett-Packard - I have had an ongoing issue with my HP Officejet
I have had an ongoing issue with my HP Officejet 5740 printer since I bought it. When I print photographs, there are horizontal lines that are about an inch apart on the finished photo. I have resorted to the ONLY option given and that was a tech support group - Orange Tech Services. When I initially searched for a solution to this problem, this company answered my phone call. What I endured as a result of that conversation is absolutely unbelievable! The technician wanted me to sign a contract and would NOT allow me to read it. Who signs a contract without reading it? I DON'T!!! Nevertheless, they presented to me a document online that had a place for my signature. The person with whom I was speaking was "Eric Fisher." I refused to sign the document, so he forged my name to it!!! I could actually see the results of his signing "D Leonard" to that contract on my monitor! The cost of the services they wanted me to pay for was $500.00!!! As a result of this fraudulent activity, I notified the Attorney General in my state and explained how I had been bamboozled!!! My credit card company viewed this activity by Orange Tech as FRAUD!!! I am so thankful! One WORD OF WARNING to anyone who seeks assistance from an "unknown" provider: DO NOT ENGAGE IN ANY ACTIVITY WITH THEM UNTIL YOU SEE WHAT THEIR SITE SAYS ABOUT THEM!!! I unfortunately found this out way too late - Orange Tech Services is still in business, which I find preposterous! I am still being harassed by them! Now when they call, they say that they would like to repay me the $500 they charged me. I never paid them any amount of money because my credit card company contacted me the moment that they saw this "strange" charge on my card. I regret that I ever purchased this "HP copy, fax, printer" because it does not function properly and Hewlitt-Packard has NO WAY TO SPEAK WITH THEM!!! As far as I know, they have only third parties who handle problems - foreign ones who hardly know how to speak English!!! My advice to you who read my comments is NOT TO EVER PURCHASE A HEWLITT-PACKARD PRODUCT!!!

DianneRead More
3/10/2017 Hewlett-Packard - Because I had excellent service from my old HP
Because I had excellent service from my old HP printer, I replaced it with an HP 3831 All-in-One. Shortly after I got it, the cartridge was low. As I did with my previous HP printer, I refilled the cartridge with a kit I bought online. Keep in mind I did this for 4-5 years with my previous printer. The new printer would print a few pages very well, and then the print quality would gradually get worse. It seemed that after about 20-30 pages, the cartridge would run low on ink. Thinking I had somehow damaged the cartridge, I bought another, expensive, HP cartridge. This one produced good copies, but didn't last very long. I refilled this one and ran into the same problems I had with the first. I don't know if HP has engineered their newer printers to take only certain inks, or I just got a lemon, but I can't afford to buy $20+ cartridges that don't last very long.

So I'm going to get rid of this one and buy a Lexmark or other brand of printer. I'll never buy another HP product because of this piece of junk.

LeeRead More
3/7/2017 Hewlett-Packard - I have had my Photosmart 3100 for 3-4 years.I have
I have had my Photosmart 3100 for 3-4 years.I have not used it for some time because I leave it in Florida for the summer.I have just forgotten some simple procedures so I called HP support & requested the simple answer to how I choose my printer to scan & send by email.Out of warranty so I was told $20 was the fee.Quite outrageous!I declined & informed the young lady I would not be buying another HP printer & hoped the company would think twice about their attitude,so different from Canon.I hope to hear from HP but I am not hopeful.


MichaelRead More
1/4/2017 Hewlett-Packard - I am having a problem with your HP Technical
I am having a problem with your HP Technical support. My computer is a HP Pavilion, model #500-205T. I have had numerous problems with this PC. At the get go the hard drive was losing information, when I called tech-support I got a run around from your people in India (I think). When I spoke with someone in the U.S. the supervisor listened to my problems and said that she would send me a shipping label and have a box delivered to me to send the PC to a U.S. service facility. She stated that the PC would be shipped back in 7 days after repairing the unit. When I got the unit back I was told that the hard drive was defective and a new one was installed and all of the software I ordered with the PC would be reinstalled along with a back up system in case of a problem. I would also get system repair discs in event of a problem with the backup system.

Well about December 20th 2016, I had a problem with a Intel Upgrade. The Update would not install and I should reinstall it. When I tried that it wouldn't work and when I checked Microsoft Update it showed that the update was in fact installed and reinstalling it caused damage to the system and also caused a problem with my printer. When I tried rebooting Windows 7 it would not restart at all. I called HP support and they said I should reinstall Windows 7 from my backup system, which I did, but Windows 7 would not update the Microsoft Updates. I spent about 3 hours on the phone with HP Support. Two technicians later they said to use my repair discs. I said what about the additional software I had purchased when I bought the PC because the repair discs only cover the OS and not the other software that I paid for initially. I guess I am ought the money I paid for the software.
My Pc serial # is 2MD501OFYN.

ChuckRead More
12/20/2016 Hewlett-Packard - I hate my new printer--so sorry I purchased from
I hate my new printer--so sorry I purchased from HP instead of the Kodaks I used to have. This one won't feed photo paper, takes forever to copy anything, and fax was impossible to set up. Basically a big waste of money. And what a ripoff thinking I was getting 2 cartridges in the box and finding out HP is charging me for the number of pages!!! Such false advertising--you should be ashamed.

BeckyRead More
12/5/2016 Hewlett-Packard - I don't know if another way to let you know that I
I don't know if another way to let you know that I ordered ink for my printer and evidently one of them isn't working and I don't know which one. I paid good money for these inks and feel that I should get a replacement for them. I ordered 61 in blk and tricolor. I need my printer.

ednaRead More
11/21/2016 Hewlett-Packard - did you call about my computer phone out.
did you call about my computer phone out.

ricky rosenbergerRead More
10/17/2016 Hewlett-Packard - This issue has to do with your promo's. ($50.00
This issue has to do with your promo's. ($50.00 Gift Card). On the surface this looks like a scam. I just pulled the data and since about 6 months ago I have spent almost $53.00 dollars on HP Toner Cartridges. During your promo I sent in 2 submissions which was the max allowed. I cut the SKU's off the cartons and submitted them. They were on the list of eligible SKU's and I sent in copies of the invoices from my vendors. Both came back with did not include qualifying UPC labels. I submitted one before I got the 2nd notice. I have now been approved for the 2nd submission. I not sending in another one. Either this is a scam or someone who is handling the opening of your mail is losing the labels. Your instructions did not say to staple them to the application so maybe that's a problem in house.

EarlRead More
10/12/2016 Hewlett-Packard - My problem is with your tech support. No. one I
My problem is with your tech support. No. one I cannot understand a word they are saying and apparently he couldn't understand me so instead of getting someone else to assist me, he just decided to hang up on me. I wasn't on a cell phone so I know the call wasn't dropped. I quit purchasing HP a long time ago due to the fact that you can never get anyone that actually speaks English very well. So instead of customer satisfaction with HP it is all about sending work to another country so that they can save money. I know I could do their job because they all say the same things and if you say something that is off of there little reference book they have in front of them, they tell you that you need to send it back or just HANG UP on you. I understand if we are in India, we would use a tech from there; however I am in the UNITED STATS and would like to know my money is staying here. Even the papers that come with your computer say PRINTED IN CHINA. Somethings is very wrong with this. HP NEVER AGAIN.

KarenRead More
10/3/2016 Hewlett-Packard - I contacted HP support as my printer and office
I contacted HP support as my printer and office document writer were no longer "talking" to each other. I got a very nice young lady and she spent a great deal of time resolving the problem. Finally got the printer to print the documents. Then, after hanging up, the phone rang and it was a gentleman with a heavy accent asking for me and I said it was indeed me and he acted like he couldn't hear me. So, I hung up. About 10 minutes later, a popup comes on my screen that the "scan" function on my printer is no longer available. I've only had this printer about 4 months. Disappointing, but I guess I can live with it if I can at least print. I was so happy over resolving my problem and then...another problem. Sad as I was always a HP customer.

LindaRead More
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