Hewlett-Packard Phone Number



Customer Service Contact Information For Hewlett-Packard

Phone Number

1-800-474-6836Say "agent" at each prompt, ignoring messages.


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Date Rating Comment
1/4/2017 Hewlett-Packard - I am having a problem with your HP Technical
I am having a problem with your HP Technical support. My computer is a HP Pavilion, model #500-205T. I have had numerous problems with this PC. At the get go the hard drive was losing information, when I called tech-support I got a run around from your people in India (I think). When I spoke with someone in the U.S. the supervisor listened to my problems and said that she would send me a shipping label and have a box delivered to me to send the PC to a U.S. service facility. She stated that the PC would be shipped back in 7 days after repairing the unit. When I got the unit back I was told that the hard drive was defective and a new one was installed and all of the software I ordered with the PC would be reinstalled along with a back up system in case of a problem. I would also get system repair discs in event of a problem with the backup system.

Well about December 20th 2016, I had a problem with a Intel Upgrade. The Update would not install and I should reinstall it. When I tried that it wouldn't work and when I checked Microsoft Update it showed that the update was in fact installed and reinstalling it caused damage to the system and also caused a problem with my printer. When I tried rebooting Windows 7 it would not restart at all. I called HP support and they said I should reinstall Windows 7 from my backup system, which I did, but Windows 7 would not update the Microsoft Updates. I spent about 3 hours on the phone with HP Support. Two technicians later they said to use my repair discs. I said what about the additional software I had purchased when I bought the PC because the repair discs only cover the OS and not the other software that I paid for initially. I guess I am ought the money I paid for the software.
My Pc serial # is 2MD501OFYN.

ChuckRead More
12/20/2016 Hewlett-Packard - I hate my new printer--so sorry I purchased from
I hate my new printer--so sorry I purchased from HP instead of the Kodaks I used to have. This one won't feed photo paper, takes forever to copy anything, and fax was impossible to set up. Basically a big waste of money. And what a ripoff thinking I was getting 2 cartridges in the box and finding out HP is charging me for the number of pages!!! Such false advertising--you should be ashamed.

BeckyRead More
12/5/2016 Hewlett-Packard - I don't know if another way to let you know that I
I don't know if another way to let you know that I ordered ink for my printer and evidently one of them isn't working and I don't know which one. I paid good money for these inks and feel that I should get a replacement for them. I ordered 61 in blk and tricolor. I need my printer.

ednaRead More
11/21/2016 Hewlett-Packard - did you call about my computer phone out.
did you call about my computer phone out.

ricky rosenbergerRead More
10/17/2016 Hewlett-Packard - This issue has to do with your promo's. ($50.00
This issue has to do with your promo's. ($50.00 Gift Card). On the surface this looks like a scam. I just pulled the data and since about 6 months ago I have spent almost $53.00 dollars on HP Toner Cartridges. During your promo I sent in 2 submissions which was the max allowed. I cut the SKU's off the cartons and submitted them. They were on the list of eligible SKU's and I sent in copies of the invoices from my vendors. Both came back with did not include qualifying UPC labels. I submitted one before I got the 2nd notice. I have now been approved for the 2nd submission. I not sending in another one. Either this is a scam or someone who is handling the opening of your mail is losing the labels. Your instructions did not say to staple them to the application so maybe that's a problem in house.

EarlRead More
10/12/2016 Hewlett-Packard - My problem is with your tech support. No. one I
My problem is with your tech support. No. one I cannot understand a word they are saying and apparently he couldn't understand me so instead of getting someone else to assist me, he just decided to hang up on me. I wasn't on a cell phone so I know the call wasn't dropped. I quit purchasing HP a long time ago due to the fact that you can never get anyone that actually speaks English very well. So instead of customer satisfaction with HP it is all about sending work to another country so that they can save money. I know I could do their job because they all say the same things and if you say something that is off of there little reference book they have in front of them, they tell you that you need to send it back or just HANG UP on you. I understand if we are in India, we would use a tech from there; however I am in the UNITED STATS and would like to know my money is staying here. Even the papers that come with your computer say PRINTED IN CHINA. Somethings is very wrong with this. HP NEVER AGAIN.

KarenRead More
10/3/2016 Hewlett-Packard - I contacted HP support as my printer and office
I contacted HP support as my printer and office document writer were no longer "talking" to each other. I got a very nice young lady and she spent a great deal of time resolving the problem. Finally got the printer to print the documents. Then, after hanging up, the phone rang and it was a gentleman with a heavy accent asking for me and I said it was indeed me and he acted like he couldn't hear me. So, I hung up. About 10 minutes later, a popup comes on my screen that the "scan" function on my printer is no longer available. I've only had this printer about 4 months. Disappointing, but I guess I can live with it if I can at least print. I was so happy over resolving my problem and then...another problem. Sad as I was always a HP customer.

LindaRead More
9/15/2016 Hewlett-Packard - I have only owned HP computers since1998. I did
I have only owned HP computers since1998. I did have an issue with my All-In-One in 2014, but it was resolved promptly once I was given a case manager after 3 calls to help desk. They sent a box for me to return the PC to them and 2 days after they received it, informed me that I was getting a new PC and a 2 year extended warranty. This April, a friend of mine ordered a tower from their website. It arrived in May and I went to help set it up. From the beginning, the PC did not work properly and calls were made to HP. Every one said they had the "fix". NONE of them worked. It took 5 months before I was given a case manager!!!!! Finally they sent the box. We sent it back. It arrived 9/13/2016 with a note that the motherboard was corrupted and replaced - problem solved. NO WAY. Problem still exists. Calling case manager - voice mail is all you get. WILL NEVER BUY HP AGAIN. Would rate minus 5 stars if possible.

JJRead More


JOHNRead More
8/16/2016 Hewlett-Packard - HORRIBLE CUSTOMER SERVICE!!!! I was trying to
HORRIBLE CUSTOMER SERVICE!!!! I was trying to order a replacement power cord and the customer service agent was very rude and wouldn't even allow me to verify the part number. He told me that he knew all about it and there was no need to question him. All I was trying to do was to make sure I was ordering the right part. I had looked up the number prior to calling but I was unable to place the order online due to some technical glitch. I won't ever do business with this company again. AGAIN, REALLY BAD CUSTOMER SERVICE! Also, the cost for the replacement cord was ridiculously expensive. This company rips people off BIG TIME!!!!!

NancyRead More
8/11/2016 Hewlett-Packard - I just purchased an HP Printer Envy 4520. When I
I just purchased an HP Printer Envy 4520. When I was installing the printer, a name appeared on my screen saying that they would assist me. I assumed it was HP. This person assisted me and even helped finished setting up the printer and then said there was a problem and that they would have to charge for a technician to fix the problem. Then requested that I pay 199.99 which I did. I still had no idea that I was not in touch with an HP technician but a scam was taking place. This was done by a company called Annansys out of CA. I am 83 years old and proud of the fact that I had always been able to detect such a thing. But, I just thought it was a service provided by HP. Needless to say, I am upset that I did not check out the person earlier. I called HP today and told them about this and hope that they will warn others about them and other companies like them. Of course, HP does not charge for such assistance.

FloRead More
8/7/2016 Hewlett-Packard - I've tried to get a refund for a double charge
I've tried to get a refund for a double charge erroneously made on 7 /14/16. For two weeks(twice) I was told that I would get my refund within 48 hours. Every time I call I get an outsource, with promises they were working on the problem. I already notified my credit card company. I'm very disappointed with the attention given to me since a bought: printer, computer and other merchandises. Your treatment of your most loyal costumer is very poor... to say the least.

wathsonRead More
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