Tracfone Phone Number



Tracfone® Customer Service Phone Number:


TracFone is America’s #1 National No-Contract Wireless service provider. Tracfone boasts, No contract, No Bills, No Daily or Monthly fees.

Tracfone Corporate
9700 N.W. 112th Avenue
Miami, FL 33178

8 AM to midnight (EST) 7 days a week

More Phone Numbers
Tech Support: 1-800-867-7183
Corporate Phone: 1-305-640-2000
Fax Number: 1-305-640-2070

Phone Number

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 out of  based on 157 reviews.
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8/9/2017 Tracfone - I have had Verizon for many years, but needed a
I have had Verizon for many years, but needed a new phone and I saw a great deal on a tv show that sold Tracfones, with tripled minutes, texts and data.. My sister got a great deal on this, so I ordered one for my husband and myself. Received them in Oct. I use my phone a lot;husband does not. My problem is about 2 months ago, the battery would go from 100% to next-to-nothing in a day. It also got very hot, so I didn't want to carry it too much. I would turn the phone off, take the battery out and then re-install it, but it didn't seem to make a difference. I finally ordered a "new" battery from Ebay about 3 weeks ago. Now, I am charging the phone 2-3 times daily and I cannot use the phone because it is not dependable. If I'm somewhere where I'm unable to charge it, it does me no good. I called Tracfone on Sunday, talked to someone in South America that, due to her accent, I could not understand. SO frustrating. She talked to me like I was 2 years old, and read from a "script", I'm sure. She kept telling me to take the back off of the phone and take the battery out, then put the battery back in and put the back on. I told her I had just done that the day before..........She repeated, Ma'am, take the back of off the phone, etc. She was absolutely NO help, couldn't tell me why it gets so hot, nor why the battery will not hold a charge. I cannot access my Tracfone account, and she laughed and said that my problem is that I have no data left. I don't know how that happened, b/c I don't use much data at all. I told her I was not happy with Tracfone nor her. Now what do I do? I don't want to call them again.

Lori Read More
6/30/2017 Tracfone - Have spent 41/2 hours over 3 days on phone talking
Have spent 41/2 hours over 3 days on phone talking with reps who don't understand what I'm asking and sound like robots reading off a computer screen. My phone was deactivated after I switched to a new carrier and was told I could not switch for 1 year even though they advertise "No Contract". They sent me a new SIM card and said they no longer had my phone # which I've had for 10 years. The SIM card was for T-Mobile not Tracfone. After a fake apology I was told a new SIM card would be mailed within 3 business days. I had 360 minutes and texts but was told I would get only 30 when my phone was reactivitated because they couldn't verify my usage. Adding insult to injury I will be given a new phone number which no one will recognize until I text my 105 contacts. I cannot text until it's reactivated and no one has been able to text or call me. WTF? I have filed a formal complaint with the NYS Attorney General and the FCC and I'm counting the days until I can switch to a reputable carrier. Tracfone sucks and I will only deal with a carrier with USA based reps who are fluent in English!

Tom Read More
6/26/2017 Tracfone offers a good value for those who only
Tracfone offers a good value for those who only keep a cell phone for emergency or occasional calls. Often these infrequent users do not notice their cell phone activation was lost because the number of days they paid for had elapsed. NOTE: if your coverage laps for more than 60 days you will lose your carry over minutes. I lost 1,200 minutes because of this. When I called customer support the person I talked to did not seem to understand my issue. She kept repeating that I had successfully installed added minutes rather than addressing my concern about the lost minutes. I had to ask her to repeat her questions because it was difficult to understand her (soft spoken and not clear about what she was asking and kept repeating she wanted me to go to code mode, whatever that is). She was a nice person, but sounded in over her head. She transferred me to another rep who looked up my account and quickly told me the problem. Much better support, although she could do nothing about my lost minutes. Were it not for all those lost minutes and the 1st rep who was not helpful, I would have rated Tracfone 5 stars.

Duck Read More

AUDREY Read More
3/27/2017 Tracfone - Some how their system loses Minutes and Data and
Some how their system loses Minutes and Data and Text any time you make a account change. Done with these jokers.

Akathesob Read More
10/18/2016 Tracfone - Customer service are very polite. Just one thing
Customer service are very polite. Just one thing to keep in mind, they lie! I was sent SIM card that worked for a week or so. Phone indicated sim was unregistered. WHAT! Told that system was cause and card was outdated. Asked why they sent outdated SIM card. Said issue has been resolved and will send new sim. None of this makes sense to me. But wait, just remembered, I'm dealing with tracphone customer service. Requested that I be sent several SIM cards so I would have reserves on hand for the next round of issues. Am now waiting for third card. This has been ongoing for over a month. I have also experienced some of the other complaints expressed by others. Not enough room here to list all. Remember this, their main objective seems to be to placate and get out of your call. Question everything when dealing with tracphone and keep them on track with your issue because their good at segwaying onto anything other than resolving your issue. Good luck!

Kathy Read More
10/12/2016 Told our old Tracfone was no longer working in our
Told our old Tracfone was no longer working in our area and a new one would be sent to us FREE of charge. I specifically asked, does that FREE mean FREE---no fees for activation, no hidden costs---I was told 100% free. I got the new phones and called in to activate mine. The first thing I was asked for was a credit card, when I asked why, I was told "to activate your phone there is an activation fee". When I explained that this is not what I was told I was asked to hold on---3 minutes later the lady came back and said OK, we can activate your phone, what is your birthdate and email address. I said you don't need my birthdate and I will not be using the phone for email or texting---she said you have that capability with the new phone---I responded nice but I will not be using it so you do not need my email address. She kept saying I have activated your phone press x then x---when I did it said activation needed. She told me to go to the code mode screen, I asked her to help me navigate to that and she kept repeating to go to the code mode screen---I insisted on speaking to a supervisor and got the same run around--after 50 minutes, I told them I will be returning the FREE phones and reporting the horrible service received. Also, It would be nice if I did not have to keep saying "could you repeat yourself, I don't understand you"---found out I was calling the Philippines. This was the worst service I have ever seen or experienced and I have been in customer service for over 52 years, own my own business and I would be OUT of business if I ever treated my customers that way. 100% done with Tracfone! The reps couldn't even answer my question of "how to I shut the speaker off"---Pitiful!

Marilyn Read More
10/8/2016 Tracfone - Called to confirm my payments and the whole
Called to confirm my payments and the whole transaction lasted for about 15 minutes while the customer service rep looked up my record and resolved my problems.

Have been using TracFone for over ten years now and really like it. It has better coverage over the U.S when I am travelling. My local phone company has worse coverage outside of my state, but tracfone has really great coverage.

Jerry Read More
9/8/2016 Tracfone - Long, long, long story short I will be ending my
Long, long, long story short I will be ending my service with this awful company when I exhaust my minutes. I have, no joke, spent over 4 hours in the last month on calls to them about a 1month old phone that had to be sent back defective and no replacement yet. After 45 minutes talking to "David" tonight the call got dropped. Great start all over and 2nd call took over 1 hour. I could send letters faster than this, in today's day and age, this is Hogwash!!!

Angry Angie Read More
8/3/2016 Tracfone - All of a sudden my text units disappeared
All of a sudden my text units disappeared. They said I needed a new sim card because I got a new phone & just transferred my old tracfone sim to the new phone. After talking with several reps my missing text are still missing & now I have gone from 4g to 3g! How is that possible? I am beyond pissed. I'm sure there is a language barrier & that's unfortunate. There should be at least a few people whose 1st language is English there. I have constantly had to repeat & explain myself because of this.

8/1/2016 Tracfone - Two hours on hold and still no Customer Service.
Two hours on hold and still no Customer Service. The word Service should be dropped because they offer little or none. After waiting two hours I'm still wondering if I will have my problem resolved. If they think I will ever recommend them they can guess again. Lousy service for you have to pay.They got what they money.

Chuck Read More
7/29/2016 Have had tracfone for several years and there
Have had tracfone for several years and there customer service is beyond bad. I dread calling them at any time for any reason. Ask for a supervisor and you still don't get anyplace. I do not understand why they are still doing business.

annie Read More
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