Yelp support can help consumers and business owners with accounts, business pages, review reporting, page updates, advertising, billing, restaurant products and privacy requests. Yelp does not publish one general consumer-service phone number, so the best support route depends on whether the issue involves a consumer account, reported content, a claimed business page or a paid Yelp product.
How to Contact Yelp Customer Service
- General consumer phone support: Yelp does not publish a dedicated general consumer-service number
- Yelp for Business support: 1-877-767-9357
- Advertising and billing support: 1-855-380-9357
- Restaurant and Guest Manager support: 1-877-571-9357
- Restaurant support email: restaurantsupport@yelp.com
- Consumer Support Center: Yelp consumer help
- Yelp for Business Support Center: Business account, advertising and billing help
- General Yelp Support Center: Search Yelp support articles
- Official website: Yelp.com
- Yelp for Business: Business.Yelp.com
- Corporate phone: 1-415-908-3801
- Corporate headquarters: Yelp Inc., 350 Mission Street, 10th Floor, San Francisco, CA 94105
The corporate phone is not the best first route for review removal, account access, advertising cancellation or a business-page correction. Use the applicable Yelp Support Center, reporting tool or business-account support route first.
Best Yelp Support Route by Issue
- Consumer login or account problem: Use the Consumer Support Center and account-recovery tools.
- Review, photo or profile that may violate Yelp rules: Report the specific content through its three-dot menu.
- Review-removal decision: Contact Yelp Support after the initial report has been evaluated and include the original decision information.
- Claiming or verifying a business page: Sign in through Yelp for Business and follow the verification process.
- Incorrect business information: Suggest an edit or update the information through the claimed business account.
- Business-owner response problem: Confirm that the business page is claimed and that the correct business account is being used.
- Yelp Ads or paid-page product: Sign in to the business account and use the Business Support Center.
- Advertising billing or unauthorized account activity: Call 1-855-380-9357.
- Yelp Guest Manager or restaurant-product issue: Call 1-877-571-9357 or email restaurantsupport@yelp.com.
- Consumer account closure: Submit Yelp’s official account-closure request.
- Privacy or personal-data request: Use Yelp’s privacy process or email dataprotection@yelp.com when appropriate.
Information to Have Before Contacting Yelp
- The Yelp account email address
- The consumer profile or business-page URL
- The business name, location and Yelp page link
- URLs for the reported review, photo, profile or message
- Screenshots with private information removed
- The date the content was reported
- The moderation decision or support email
- The business-account or advertising-account email address
- Advertising campaign and billing dates
- Invoice, payment and cancellation-confirmation details
- Previous Yelp support or case information
- A concise explanation of the requested resolution
How to Report a Yelp Review
Consumers and business owners can report a review that may violate Yelp’s Content Guidelines. Locate the review, select the three-dot or More Options menu and choose the report option.
When reporting a review, identify the specific guideline you believe applies. Helpful information may include evidence that the reviewer describes the wrong business, has a conflict of interest, includes private information, threatens someone, uses discriminatory language or discusses an experience that did not involve the business.
Yelp generally allows reviewers to express their opinions and does not remove a review merely because a business disagrees with it or considers it unfair. Focus the report on a specific policy concern rather than demanding removal solely because the rating is negative.
What to Do After Yelp Reviews a Report
Yelp generally sends a decision to the email address associated with the account after its moderators evaluate reported content. Save that email and the URL of the reported material.
If you believe Yelp overlooked important information, contact Support and request another evaluation. Include the original report, Yelp’s decision and any new evidence. Repeatedly submitting the same report without additional information may not change the outcome.
Do not publicly identify or harass the reviewer. A factual, professional business response may be more useful when the review remains published.
Responding to Reviews as a Business Owner
A business generally must claim and verify its Yelp page before using business-owner tools. After signing in to Yelp for Business, locate the review and select the option to respond.
A useful response should:
- Remain professional and concise
- Avoid disclosing customer records or private transaction details
- Acknowledge the concern without admitting unsupported claims
- Explain how the customer can contact the business privately
- Avoid threats, insults or arguments
- Describe any corrective action that can be shared publicly
If the response option is unavailable, confirm that you are signed in to the correct business account and that the page has been claimed. Contact Yelp for Business if access remains unavailable.
Incorrect or Duplicate Yelp Business Pages
Business owners and consumers can suggest corrections when a Yelp page contains an incorrect address, phone number, website, category, hours or other factual information.
For duplicate pages, submit the applicable correction and identify both page URLs. Avoid creating another new page while the duplicate-page request is being reviewed.
Yelp generally does not remove a business page solely because the owner does not want the business listed. Publicly available business information may remain visible. A business that has permanently closed can request that the listing be marked closed.
Yelp Advertising and Billing Help
Business owners should review the Billing section of Yelp for Business for active advertising campaigns, page upgrades, budgets, payment methods, invoices and promotional credits.
To cancel Yelp advertising, open the Billing section, locate each active paid product or campaign, choose Manage and complete the cancellation process. Save a screenshot or email confirming the cancellation.
Stopping use of Yelp, unclaiming a business page, deleting an app or closing a browser does not necessarily cancel paid advertising products.
For billing questions, unfamiliar charges or suspected unauthorized access to a Yelp advertising account, call 1-855-380-9357. Keep invoices, card-statement details, campaign dates, prior messages and cancellation confirmation.
Yelp Restaurant and Guest Manager Support
Restaurants using Yelp Guest Manager, Reservations, Waitlist or related restaurant products can contact the specialized support team:
- Restaurant support phone: 1-877-571-9357
- Restaurant support email: restaurantsupport@yelp.com
Have the restaurant name, location, account email, product name, affected device, error message and billing information available. Do not send complete payment-card information by ordinary email.
Compromised Yelp Accounts
If you receive an unfamiliar login alert or notice changes you did not make:
- Change the Yelp password.
- Use a password that is not used on another website.
- Secure the email account associated with Yelp.
- Review the business page, advertising campaigns and payment settings.
- Remove access for unfamiliar business-account users.
- Contact advertising support promptly if unauthorized spending appears.
Do not share a password, login code or account-verification code with someone who contacts you unexpectedly.
Review Extortion and Suspicious Demands
Report a reviewer who demands money, free products, refunds, discounts or another benefit in exchange for removing or changing a Yelp review. Preserve the review URL, messages, emails and other evidence of the demand.
Do not pay an unknown person or company claiming it can guarantee removal of a Yelp review. Third-party reputation services cannot guarantee that Yelp will remove content that complies with its guidelines.
Closing a Yelp Account and Privacy Requests
Consumers who no longer want a Yelp account can submit Yelp’s official account-closure request. Before closing the account, review or download any contributions or information you want to retain.
For qualifying requests involving access, correction or deletion of personal information, use Yelp’s privacy process. Certain requests involving deletion of non-public personal information may also be sent to dataprotection@yelp.com.
Closing a consumer account does not necessarily remove publicly available business information or cancel paid Yelp advertising associated with a separate business account.
Yelp Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows three visible Yelp reviews, with an overall rating of 1.0 out of 5. All three reviews were submitted in 2018.
The visible comments describe difficulty locating direct support, concern about reviews being removed or not recommended, and a reported inability to respond to reviews through a business account.
These older individual comments are too limited to establish current Yelp support or moderation trends. Newer reviews can help readers understand present experiences involving consumer accounts, business pages, review reports, appeals, advertising, billing and response times.
Privacy, Review and Scam Warnings
- Use Yelp.com, Yelp-Support.com, Business.Yelp.com or Biz.Yelp.com before entering account or payment information.
- Be cautious with fake Yelp support numbers, review-removal companies and unsolicited advertising-refund offers.
- Do not give anyone your password, verification code, complete payment-card number or remote access to a device.
- Do not pay a reviewer or third party to remove or change a review.
- Do not post customer records, private messages, home addresses, phone numbers, email addresses or payment details in a public response.
- Remove names, account details and private business information from screenshots before sharing them publicly.
- A public CSN review does not submit a report, appeal, billing cancellation or privacy request to Yelp.
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-support information and share service experiences since 2004. We are an independent consumer-help website and are not owned by Yelp Inc., Yelp for Business, Yelp Guest Manager or any business listed or reviewed on Yelp.
Share Your Yelp Customer Service Experience
Have you contacted Yelp about a consumer account, business page, review report, moderation decision, advertising charge, billing problem, restaurant product or privacy request? Leave a factual review below and explain which official support route you used, how long the response took and whether the issue was resolved.
Comments are moderated. Do not include passwords, verification codes, complete payment information, customer records, private messages, home addresses, phone numbers, email addresses or names of individual reviewers or Yelp employees.
Last Updated: July 10, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Yelp Inc., Yelp for Business, Yelp Guest Manager or any business listed on Yelp. Yelp does not provide customer support through this website. Contact information is provided to help consumers and business owners locate official support routes, and reviews reflect the experiences and opinions of individual contributors. This page cannot remove Yelp content, change moderation decisions, cancel advertising or provide legal, privacy, reputation-management or payment-dispute advice.
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