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Yelp Customer Service

 

Description

Yelp is a local online directory. Founded in 2004, Yelp helps people find great local businesses like dentists, hair stylists and mechanics.

Yelp Corporate Office Headquarters HQ
650 Mission St., 2nd Floor.
San Francisco, CA
94105



 

Telephone Number

Phone Hint
1-415-908-3801 Help Desk Only
 
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Comments

Date Comment
5/19/2012 YELP extorts money from business. They asked us to pay $1100 per month but we refused. Result is that they filter all of our positive reviews and leave the negative reviews. Then we set up a sting operation for YELP no HELP. A genuine customer who put a review for our business also put some reviews for other business that she visited. Not a surprise that the positive review for our business was removed within 24 hours and the reviews for other business are still intact. Business owners should get together, create a fund and take legal help to stop the unfair practices and extortion by YELP. Business owners should express this in newspapers, magazines, talk shows. Further business owners should flood other business sites with review saying - "YELP extorts money from business. YELP admits they have an imperfect filter of customer reviews that favors business that pay or advertise with YELP. We have no problem with YELP only if they treated all business equal.
Rushpaul
5/18/2012 I own a very reputable company out of austin tx. Yelp allowed a start up USER (Competitor) with no contract and no moving date to put up a one star review. Yellow pages took it down right away because they did the research and realized it was a competitor. Yelp will not pull the review because they say it is real, however when you click on the link it goes to a competitors add that the so called KSMAKEUP screen name. They will eventually be hit with a huge class action lawsuit!!! I will be the first and loudest!!!
Jonathan
5/18/2012 We had a negative review by anonymous patient which was shocking and would appreciate if this person can contact me so that i can rectify his issues.We do have a customer acct with you and it is not fair and perhaps illegal to not have recourse esp. if review is not true.Bottomline,i am a CEO of a medical corporation and want to do what is fair but cannot discipline a physician w/o proof of what took place in the situation.Norcal health care Inc. 1901 Broadway Oakland ,Ca.94612
Michael D. Caplan M.D.
5/17/2012 Ok yelp is affeting business let people do appinion under policys were they ensure not going To remove. But all know they remove The good comment amd letf The bad ones. well probably is time so contact To all The business onwers who has been affected And goin by law make a big complaint with The fcc . Federal cameraa OF communications And go suit The company becuase if some one affecting you business you had The right To get money For this offence every business who know that we are doing good business And never been like this conment saytint goin together.......hanks
l.
5/16/2012 I cannot this kind of "company" can be allowed to exist! Yelp is ruining so many otherwise great businesses with their extortion. Please tell everyone to stay away from this evil company. Please don't surrender to their tactics of placing fraudulent negative reviews on a particular business or company, until they are forced to buy advertising from yelp. Time and lawsuits will catch up to scandalous yelp!
Jessie Schuster
5/14/2012 Well, here is the other side of the story. One restaurant in our town had glowing reviews on Yelp...I visited the place twice and both times the service was unbelievably bad - the first time the owner sat outside the plate glass window glaring at us and the staff and the second we wandered around aimlessly and finally asked to be seated. Then we were told the special - permanently etched in the glass window...was not available that day. Anyway, I wrote a review about it - giving them one star for a repeat performance - and it appeared on yelp for one day. A couple of days later i could not find it - it had been filtered out along with a number of other negative reviews. So does it work both ways? The restaurant is expensive and I would hate to see anybody spend their cash there.
kat56
5/14/2012 so I've started a sauce business. hot sauce to be exact. I won't say the name so as to not inadvertantly promote it here, but I listed my new business - a SF Bay Area small business with a consumable product - which is EXACTLY what Yelp's requirements are. I'm still pre-launch but I've given some out & I received 4 five-star reviews the first 48 hours since I started the Yelp page. Then I get an email from yelp, apologizing to me that they have to take down my page - because it doesn't meet their requirements as a local business that provides the community with a consumable product or experience. I then search "hot sauce" on Yelp, and there's Dave's Gourmet, makers of Dave's Insanity sauces - a terrible superhot ruin your food kind of hot sauce. They also have no storefront, and are in local supermarkets. They too make a hot sauce. Yet they have a page no problem? Oh yeah - they're established and have $ whereas I'm just a start up. Something stinks at Yelp - I wonder who's pockets are getting lined to keep one brand on the pages and prevent others from competing for reviews? I smell collusion of some sort - no other explanation. Same product family, same business model - one is allowed to be on Yelp, one is not. wtf.
Scott
5/14/2012 check with better business bureau reviews and see if class action law suit yet! Maybe if this is common practice
Gen
5/14/2012 I agree with everyone YELP IS NO HELP!!!!!!!!!!!! We work really hard for our small business and just because one customer comes and is ignorent on how to run a business and thinks they can right fauls info about their experience is not right!!!! Sometimes the customes is not always right!!! BUT IN OUR CASE WE ARE RIGHT!! YELP NEEDS TO BE STOPED!!!
CRYSTAL
5/11/2012 I have the same problem with yelp. I am sure there is somebody who can help us @ list to eraser the bad comments from people who don't know haw hard is to maintain business running.
marylou
5/11/2012 i both restaurant in begining of january 2012 and i changed the old name of it and yelp post all bad reviews from that old restaurant to my new one and they post only bad ones and all are dated on 2011 before we take over and that really hirt my business what should i do? please help
hesham
5/9/2012 all my good reviews vanished and the one bad stayed. The bad one was soo untrue as well. I am soo sick over what yelp has done to me. PLEASE HELP!!!!
Ken
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