Zale Corp. Phone Number



 

Description

In the 1920s, Morris (M.B.) and William Zale had a vision: to provide customers with quality merchandise at the lowest possible price. This vision became a reality when the first Zales Jewelers store opened in Wichita Falls, Texas, on March 29, 1924.

Phone Number

PhoneHint
1-800-311- 5393Review Needed Please Comment
 

Comments

 out of   based on 28 reviews.
Sort by:  Newest  Most Viewed  Oldest
Date Rating Comment
8/7/2014 Zale Corp. - i will never do business with Zales again. My ring
i will never do business with Zales again. My ring was purchased in sioux city and we bought the warranty. 2 weeks later the store shut down, now i have to travel 2 hours away to get my ring cleaned every 6 months to keep the warranty we paid for. after spending $3000 thwy charged me 70 to have it soddered which in my opinion is ridiculous! The lady was extremely rude in the store as weel as there customer service center. They called and said our rings were ready to be picked up and when i got there his wasnt ready they called the next day at 8 am to tell me it was, reminder i live 2 hours away! They told me the would next day it to me, that was monday here it is thursday and i still havent recieved it nor a tracking number i was promised! Never again, i wouldnt recommend them to my worst enemy


MissyRead More
8/4/2014 Zale Corp. - where do I send my payment
where do I send my payment

gerardo salazarRead More
11/4/2013 Zale Corp. - Zales has one of the highest interest rates
Zales has one of the highest interest rates and firm policies I have ever seen. I PAY MY BILL AS SCHEDULED and I have asked for a review to lower my interest rate and was denied on many occasions. Today November 3rd I paid my account balance in full and the salesperson said what comes up is what you pay. I know that amounts are calculated on an overall base period or years average. When an account is paid off there is a lesser interest amount on a decrease which allows the amount to be less that what's on the bill. Please research this account and respond.

LauraRead More
2/25/2013 Zale Corp. - Zales was automatically taking the payment out of
Zales was automatically taking the payment out of my husbands account, and all of a sudden they stopped. They then told us that we owed the full balance even though we had already paid $600. Now they turned us over to collections, and none of the collections departments have any record of this account! HOW DO I GET THIS OFF OF MY CREDIT!?

Mrs. GoodmanRead More
9/23/2012 Zale Corp. - paid my balance in full and the insurance claims
paid my balance in full and the insurance claims department was unaware still continued to bill me on a paid in full balance. customer service is horrible as well as sent my husband's band off to be sized at time of purchase ring did not come back at time promised and then when it did arrive they sized it incorrectly. still had to pay and outside jeweler for correct sizing in a timely manner when in face zales should have sized for me compliementary and correctly

BrandyRead More
9/23/2012 Zale Corp. - paid my balance in full and the insurance claims
paid my balance in full and the insurance claims department was unaware still continued to bill me on a paid in full balance. customer service is horrible as well as sent my husband's band off to be sized at time of purchase ring did not come back at time promised and then when it did arrive they sized it incorrectly. still had to pay and outside jeweler for correct sizing in a timely manner when in face zales should have sized for me compliementary and correctly

BrandyRead More
6/26/2012 Zale Corp. - Zales is completely unreliable. Save time and
Zales is completely unreliable. Save time and frustration, do not purchase anything! There are many other Jewlers with great prices, just not Zales. The customer service is not the greatest or the most helpful.

LucyRead More
1/26/2012 Zale Corp. - I received a watch for Christmas from Zales. I
I received a watch for Christmas from Zales. I took it to the store to have it adjusted. The person who adjusted my watch failed to properly put it back together. The watch fell off of my arm while and flew out onto the highway. I called the store in Santa rosa mall to notify them what happened and ask for a refund. They assured me I could have my money back. When I went to the store I was told I could not have a refund and should call customer service. Customer service told me to expect a resolution within a few days and they would call me when a decision was reached. I waited a whole week before calling because I never received a call when the decision was made. The district manager said they would not replace the watch nor give me my money back. They did say I could get 10% off my next purchase. DO NOT SHOP AT ZALES!!!

SherriRead More
12/20/2011 Zale Corp. - Zales is Not Trusworthy or ReliableZales delivery
Zales is Not Trusworthy or Reliable

Zales delivery failed two years ago when I order an item and had it imediately ship for a one day order that cost me an extra $32, but they fail to deliver on time. They also delivered it 4 days late. I tried to ask for a refund on my shipping cost since they did not send it to me on time ,but they refuse blaming the delay on the weather. Zales is very untrusworthy.

The second time I ordered was last week and it's suppose to be a three day delivery. I called today to check on the status, and they told me that they can not get it deliverd by Christmas because it was a "special" item. Special item my ass. They didn't tell me this when I ordered it. I should've learned the first time around. Zales is not trustworthy.

With that said I wonder if I can even trust whether Zales' diamonds are certified and not purchase as blood diamond in the market. I don't like this comapny. Trust me if you are about to order from them. Go somewhere else. Go to a store or order somewhere else that's reliable.

MarkRead More
12/16/2011 Zale Corp. - NEVER PURCHASE ANYTHING FROM ZALES!!!! HORRIBLE
NEVER PURCHASE ANYTHING FROM ZALES!!!! HORRIBLE CUSTOMER SERVICE!

CIndyRead More
8/22/2011 Zale Corp. - I tried to close my charge account with Zales and
I tried to close my charge account with Zales and they send me a notice saying they are sorry but they can't increase my credit limit at this time. Notice has a credit score well below what the credit report I just received states. Will try again to close this account.

krammRead More
8/22/2011 Zale Corp. - I tried to close my charge account with Zales and
I tried to close my charge account with Zales and they send me a notice saying they are sorry but they can't increase my credit limit at this time. Notice has a credit score well below what the credit report I just received states. Will try again to close this account.

krammRead More
    Next Comments
Add a comment:

Please click on the number of stars to award for the company's customer service. Please do not enter personal information into the comments.

(Comments will be added pending approval by the webmaster.)

Company Rating:
Your Comment:
Your First Name or Nickname:
Your E-Mail Address (not published):