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AAFES Customer Service – Reviews And Complaints

1-800-527-2345

Post Views: 287

Before shopping at AAFES (Army & Air Force Exchange Service), it’s important to be aware of their customer service, including contact information, reviews, ratings, and complaints listed below.

How to Contact AAFES

You can reach AAFES customer service using the following details:

  • Phone Number: 1-800-527-2345
  • Email Support: AAFES provides support through their online contact form on their website.
  • Customer Service Hours: Monday – Friday, 7 AM – 7 PM CT
  • Corporate Address: AAFES Headquarters, 3911 S. Walton Walker Blvd., Dallas, TX 75236-1598
  • Website: https://www.shopmyexchange.com

AAFES Customer Support Reviews and Complaints

When considering shopping at AAFES, which serves active-duty military members, retirees, and their families, it’s helpful to review their customer service feedback. Customers often appreciate the tax-free shopping and discounted goods, but some complaints focus on shipping delays and product availability. Comparing AAFES with competitors like Walmart, Target, Costco, and Amazon can provide a broader understanding of the retail landscape.

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about shopping at AAFES.

Note: This website listing is not associated with AAFES. The information and reviews are a service provided by CustomerServiceNumbers.com.

AAFES does not provide support services directly through this website. For any questions or concerns about AAFES products or services, contact their customer service representative directly.

AAFES Customer Service

June 8, 2014

After purchasing a $2300 dollar mattress set through AAFES which was defective, to say the least! I immediately notified Customer Service online, but the message was never received according to an AAFES representative. Pretty much insinuated that I wasn’t being truthful! Well,’ I’m still trying to get the mattress set replaced through the vendor. AAFES later sent an e-mail indicating that if I were to purchase another set, the Vendor agreed to retrieve the defective one. However, when I called AAFES for clarification on this e-mail, I was immediately informed that AAFES could do nothing more for me and that I should contact the vendor. I was never afforded the opportunity to ask my question. The vendor later informed me that this was not true. AAFES will continue to stress that they are there to serve the Military Community! NOT THIS TIME!! Once my account is paid in full, I will immediately close it and NEVER purchase through AAFES again!

Avatar for Jerry
Jerry

AAFES Hiring Program

April 22, 2014

I was greatly disappointed to discover that AAFES hiring and employment probationary program does not allow any mistakes to be made or correctons to be made during that probationary program.

Avatar for Millie
Millie
2.4
2.4 out of 5 stars (based on 884 reviews)
Excellent6%Very good3%Average52%Poor5%Terrible34%
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AAFES Customer Service

June 8, 2014

After purchasing a $2300 dollar mattress set through AAFES which was defective, to say the least! I immediately notified Customer Service online, but the message was never received according to an AAFES representative. Pretty much insinuated that I wasn’t being truthful! Well,’ I’m still trying to get the mattress set replaced through the vendor. AAFES later sent an e-mail indicating that if I were to purchase another set, the Vendor agreed to retrieve the defective one. However, when I called AAFES for clarification on this e-mail, I was immediately informed that AAFES could do nothing more for me and that I should contact the vendor. I was never afforded the opportunity to ask my question. The vendor later informed me that this was not true. AAFES will continue to stress that they are there to serve the Military Community! NOT THIS TIME!! Once my account is paid in full, I will immediately close it and NEVER purchase through AAFES again!

Avatar for Jerry
Jerry

AAFES Hiring Program

April 22, 2014

I was greatly disappointed to discover that AAFES hiring and employment probationary program does not allow any mistakes to be made or correctons to be made during that probationary program.

Avatar for Millie
Millie
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