Need help with an Alex and Ani order, return, damaged bracelet, missing shipment or warranty claim? Alex and Ani provides customer service by phone, email and an online contact form. The company also offers online order tracking, U.S. returns and a 1-Year Happiness Guarantee for qualifying jewelry problems.
How to Contact Alex and Ani Customer Service
- Customer service phone: 401-633-1486
- Customer service email: customerservice@alexandani.com
- Online contact form: Contact Alex and Ani
- Order tracking: Track an Alex and Ani Order
- Returns and exchanges: Alex and Ani Returns
- 1-Year Happiness Guarantee: Alex and Ani Guarantee
- Customer-service mailing address: LMGL, LLC, Attn: Customer Service, 3 E Evergreen Rd., Suite 101 PMB 923, New City, NY 10956
- Official website: AlexandAni.com
Alex and Ani’s current Terms identify the website as an internet property of LMGL, LLC. The company does not currently publish fixed customer-service hours alongside its main customer-service contact information, so use the online form or email when telephone support is unavailable.
Best Alex and Ani Support Route by Issue
- Order status: Use the official tracking page with your order or tracking number.
- Change or cancel an order: Contact customer service immediately, although Alex and Ani states that orders generally cannot be changed once submitted.
- Return or exchange: Use the U.S. Returns & Exchanges Portal within the applicable 30-day period.
- Broken or defective jewelry: Review the 1-Year Happiness Guarantee and submit a claim if the issue appears covered.
- Incorrect shipment: Contact customer service promptly and keep the order, packaging and photographs.
- Missing shipment: Check the tracking status before contacting customer service.
- Used or worn jewelry problem: Determine whether the issue falls under the Happiness Guarantee rather than the ordinary return policy.
- Jewelry-care question: Review Alex and Ani’s official care instructions for the specific metal or finish.
Information to Have Before Contacting Alex and Ani
- Order number
- Email address used for the purchase
- Product name and SKU, if available
- Purchase and delivery dates
- Tracking number for shipping problems
- Photos of broken, damaged or incorrect jewelry
- Photos of the packaging when relevant
- UPC tag or original product packaging for a return
- Return tracking or confirmation
- Previous customer-service correspondence
- The resolution requested, such as an exchange, refund or Happiness Guarantee review
Alex and Ani Return Policy
Alex and Ani currently allows eligible U.S. merchandise to be returned within 30 days of the order delivery date.
Returns can be initiated through the company’s dedicated Returns & Exchanges Portal.
Returned merchandise generally must be:
- Unworn
- Returned with the UPC tag attached or appropriate UPC packaging
- Within the applicable 30-day return period
Alex and Ani currently lists the following as ineligible for return or exchange:
- Final-sale merchandise
- Clearance-sale merchandise
- Personalized engraved merchandise
International purchases are currently considered final sale and are not accepted for ordinary returns.
Alex and Ani Refunds and Return Fees
Alex and Ani currently states that eligible refunds are credited for the original amount paid, less applicable shipping charges, discounts and a $6.95 handling fee.
The handling fee does not apply in the same way when the return involves damaged merchandise or an incorrect shipment.
The company’s current Terms say a received return can take up to approximately 14 business days to process, with longer processing possible during holiday periods. Additional time may be required before the bank or card issuer posts the credit.
Keep:
- Your return confirmation
- Return tracking number
- Carrier receipt
- Refund confirmation email
Contact customer service if tracking shows that the return was delivered but the expected processing period has passed without an update.
Alex and Ani Exchanges
Eligible U.S. items can also be exchanged through the company’s return process.
Alex and Ani says an eligible product can be exchanged for another finish when available or for another item from its catalog.
The returned item still needs to meet the applicable condition requirements, including being unworn and having the required UPC tag or packaging.
If the original order included a free gift-with-purchase item, include that item with the return when required. Alex and Ani states that a refund can otherwise be adjusted by the retail value of the promotional item.
Alex and Ani 1-Year Happiness Guarantee
Alex and Ani currently advertises a 1-Year Happiness Guarantee for qualifying jewelry problems.
Examples currently listed as potentially covered include:
- Stones or resin charms falling out
- Broken chains
- Lobster clasps, sliders or bolo closures not working properly
- Lockets or hinge bracelets that will not remain closed
- Huggies or earrings that will not close
- Fidget jewelry that loses its intended movement
- Broken stretch bracelets or elastics
- Prints peeling from charms
- Resin or clear coatings yellowing
- Similar product damage reviewed under the guarantee
Use the official Alex and Ani Happiness Guarantee page to submit a claim.
A Happiness Guarantee claim is different from an ordinary return. If jewelry has already been worn and later develops a covered problem, start with the guarantee rather than mailing it back through an ordinary unused-item return.
Broken Alex and Ani Bracelets and Jewelry
If an Alex and Ani bracelet, necklace, earring or other piece breaks:
- Stop wearing the piece if continued use could cause additional damage or loss.
- Photograph the complete item and damaged area.
- Keep any broken charms, stones, clasps or other pieces.
- Locate the order or purchase information.
- Review the 1-Year Happiness Guarantee.
- Submit a claim or contact customer service.
Do not attempt a permanent repair before Alex and Ani reviews a potential guarantee claim unless the company instructs you to do so.
For an older or discontinued style, an identical replacement may not always be available. Ask customer service what resolution is available for the particular product.
Changing or Cancelling an Alex and Ani Order
Alex and Ani says orders begin processing promptly and generally cannot be changed after they have been submitted.
If you notice an error involving:
- Shipping address
- Quantity
- Product or finish
- Personalization
- Duplicate order
contact customerservice@alexandani.com or use the official contact form immediately.
Do not assume that sending a message automatically cancels or changes an order. Wait for confirmation from Alex and Ani.
If an order cannot be stopped and the merchandise is eligible, it may need to be handled through the return process after delivery.
Alex and Ani Shipping and Order Tracking
Order-processing and shipping times can vary based on the merchandise, shipping method, preorder status, destination and time of year.
Alex and Ani’s current official pages provide slightly different standard processing estimates, so check the delivery information shown during checkout and in the order confirmation rather than relying on an older fixed estimate.
Use the official Alex and Ani tracking page to check a shipment.
For a missing order:
- Review the carrier tracking.
- Confirm the shipping address.
- Check the delivery location and with household members when appropriate.
- Save any carrier delivery photo or notification.
- Contact Alex and Ani if the package still cannot be located.
Do not post a full tracking number or home address in a public review.
Alex and Ani Jewelry Care
Jewelry-care instructions vary depending on the material.
Alex and Ani generally recommends keeping jewelry dry, minimizing contact with oils, lotions, perfumes and other chemicals, wiping pieces after wear and storing them in a cool, dry location.
The company’s official Jewelry Care Guide provides specific instructions for brass, stainless steel, sterling silver, gold vermeil and other materials.
Follow the guidance for your specific piece rather than using strong jewelry cleaners that may affect coatings, finishes, stones or charms.
Alex and Ani Customer Service Mailing Address
Alex and Ani’s current Terms list the following customer-service mailing address:
LMGL, LLC
Attn: Customer Service
3 E Evergreen Rd.
Suite 101 PMB 923
New City, NY 10956
This replaces the older East Greenwich, Rhode Island corporate address previously shown on this page.
Do not mail a jewelry return to this address unless Alex and Ani specifically instructs you to do so. Follow the company’s Returns & Exchanges Portal or guarantee-claim instructions for merchandise shipments.
How to Escalate an Alex and Ani Customer Service Problem
- Start with customerservice@alexandani.com, the contact form or 401-633-1486.
- Provide the order number and product information privately.
- Explain the issue in a short timeline.
- For damaged jewelry, provide photographs and keep all broken pieces.
- For a return, provide the return-tracking details.
- For a guarantee claim, use the official 1-Year Happiness Guarantee process.
- Ask for written confirmation of any promised exchange, refund or other resolution.
- Keep correspondence and shipping records until the issue is resolved.
Alex and Ani Reviews and Complaints
CustomerServiceNumbers.com currently displays an Alex and Ani rating of 3.0 out of 5 stars based on 1 review.
The visible review is dated May 21, 2014. The reviewer reports that a spike broke from a Spike of Courage bracelet and describes difficulty finding the discontinued style or obtaining an identical replacement despite contacting stores and retailers.
Because this is a single review from more than a decade ago, it is not enough to establish current companywide customer-service trends.
What to Include in an Alex and Ani Review
Helpful reviews can describe:
- Online ordering
- Shipping or missing packages
- Returns and exchanges
- Refund processing
- Broken or defective jewelry
- Happiness Guarantee claims
- Discontinued-product questions
- Customer-service response time
- Whether the promised resolution was completed
Privacy Warning for Alex and Ani Reviews
Do not publish your complete order number, return label, tracking number, home address, telephone number, email address, gift-card number, payment information or account password in a public review.
Crop shipping labels, invoices, order screenshots and other identifying information before posting photographs.
Provide private order information directly through Alex and Ani’s official customer-service channels.
Related Jewelry Customer Service Pages
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CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We independently organize current contact routes, company policies and public customer feedback so readers can identify the appropriate business to contact about an order, return or product problem.
Share Your Alex and Ani Customer Service Experience
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Alex and Ani, LMGL, LLC or any Alex and Ani retailer. Alex and Ani does not provide customer support through this website.
Phone numbers, contact methods, return fees, shipping times, guarantee terms and product availability can change. Contact Alex and Ani directly or review its official website for decisions concerning a specific order, return or guarantee claim.
