Allure is a digital beauty publication from Condé Nast and is also associated with the Allure Beauty Box subscription service. Readers with editorial questions can contact Allure directly, while Beauty Box members have separate customer-service channels for subscriptions, billing, cancellations, shipments, damaged products and account problems.
How to Contact Allure Customer Service
- Allure editorial/general contact: letters@allure.com
- Allure Contact Us: Allure Contact Page
- Allure Beauty Box phone: 1-855-291-2258
- Beauty Box telephone hours: Daily, 9:00 AM-8:00 PM Eastern Time
- Beauty Box email: help@allurebeautybox.com
- Beauty Box live chat: Monday-Friday, 9:00 AM-5:00 PM Eastern Time
- Beauty Box support page: Allure Beauty Box Contact Us
- Beauty Box account: Manage an Allure Beauty Box Account
- Condé Nast New York: One World Trade Center, New York, NY 10007
- Allure website: Allure.com
- Allure Beauty Box website: AllureBeautyBox.com
Allure’s current website does not publish the old 1-800-678-1825 number as its primary customer-service route. For current Beauty Box billing, shipment or subscription questions, use the dedicated Beauty Box contacts above.
Allure Magazine Is Now Primarily Digital
Allure remains an active Condé Nast beauty brand covering skin care, hair, makeup, wellness, beauty products, trends and celebrity beauty.
The current Allure experience is primarily digital rather than a traditional recurring print-magazine subscription.
Readers looking for:
- Allure editorial content
- Beauty articles
- Best of Beauty information
- Reader feedback
- Newsletters
should use Allure.com and the current Allure Contact Us page.
Questions involving the Allure Beauty Box should go to the separate Beauty Box customer-service team.
Best Allure Support Route by Issue
- Allure editorial question or comment: Email letters@allure.com.
- Beauty Box cancellation: Sign in and use Manage Subscription, or contact Beauty Box support.
- Beauty Box billing: Review the subscription and billing information in your account, then contact support if a charge appears incorrect.
- Missing Beauty Box: Check tracking information in your account and contact Customer Care if the package does not arrive.
- Damaged Beauty Box product: Contact Customer Care and include a photo of the damaged item.
- Missing product from a Beauty Box: Contact Customer Care with the box and product information.
- Beauty Box login problem: Use the account login system or contact Beauty Box support.
- Member Store order: Review the Member Store order information in your account before contacting Customer Care.
- Newsletter question: Use the newsletter preferences or unsubscribe link provided by Allure.
Information to Have Before Contacting Allure Beauty Box
- Name on the Beauty Box account
- Email address used for the subscription
- Order or shipment number
- Subscription billing frequency
- Billing date and amount
- Tracking number for a missing shipment
- Photos of damaged products or packaging
- Name of a missing or damaged product
- Cancellation confirmation, if applicable
- Previous customer-service correspondence
- The resolution requested, such as replacement, cancellation or billing review
How the Allure Beauty Box Subscription Works
The Allure Beauty Box is a recurring beauty subscription featuring products selected by Allure editors.
The current subscription program offers several billing choices, which can include:
- Monthly billing
- Quarterly billing
- Annual billing
Prices and introductory promotions can change, so review the amount shown during checkout before subscribing.
Current boxes include at least six editor-selected beauty products, including multiple full-size products, with a stated combined retail value above the subscription price.
Members may also receive access to:
- Member Store pricing
- Limited-edition boxes
- New-member gifts
- Product customization in selected months
- Add-on products when offered
Use the current Allure Beauty Box subscription page for the latest pricing and benefits.
How to Cancel an Allure Beauty Box Subscription
Allure Beauty Box subscriptions automatically continue until cancelled.
Subscribers can currently cancel online:
- Sign in to the Allure Beauty Box account.
- Open Manage Subscription.
- Select the cancellation option.
- Complete all confirmation steps.
- Save the cancellation confirmation.
Customers can also email help@allurebeautybox.com with the subject line Cancel My Subscription and include the name and email address associated with the account.
Allure Beauty Box Automatic Renewal
Allure Beauty Box recurring subscriptions renew automatically according to the billing frequency selected at enrollment.
Depending on the plan, a customer may be billed:
- Every month
- Every three months
- Annually
The payment method on file is charged for the applicable subscription term unless the customer cancels before the next billing cycle begins.
If the recurring price changes, the current subscription terms state that subscribers will receive advance notice and an opportunity to cancel before the new price takes effect.
Review your account periodically for:
- Next billing date
- Current subscription price
- Billing frequency
- Subscription status
Allure Beauty Box Refund Questions
Starting a new billing period generally means the current subscription term cannot simply be cancelled for an automatic refund.
However, the current Beauty Box terms allow Customer Care discretion in certain circumstances, including situations such as:
- Duplicate shipments caused by an error
- Product recalls or safety issues
- A shipment sent to the wrong address because of a company error
- A written cancellation submitted after billing but before the package has been prepared for shipment
Whether a refund, replacement or store credit applies depends on the circumstances.
Contact Customer Care immediately if you believe a charge or shipment resulted from an error.
Damaged or Missing Allure Beauty Box Products
If an Allure Beauty Box or product arrives damaged, contact Customer Care and include photographs.
Email help@allurebeautybox.com or use the official contact page.
Include:
- Account email
- Order information
- Name of the damaged product
- Photos showing the damage
- Photos of the shipping package when useful
The current FAQ says the Beauty Box team can issue replacement products for qualifying damaged merchandise.
If a product is missing entirely, check the current month’s box contents first and then contact Customer Care if the item should have been included.
Allure Beauty Box Shipping and Tracking
Members can review order status and tracking information by signing in to their Beauty Box account.
A shipping-confirmation email is also sent after the box ships.
The current Beauty Box program ships to U.S. states and territories. An additional shipping fee can apply outside the contiguous United States.
The company currently does not ship subscriptions internationally or to APO/FPO addresses.
Monthly subscription boxes do not use the expedited-shipping option offered for some qualifying Member Store orders.
Allure Beauty Box Product Customization
Some monthly Beauty Boxes allow subscribers to choose a shade, product type or other variation.
When customization is available, Allure Beauty Box sends eligible subscribers information about their choices.
To customize:
- Sign in to your account.
- Select the available Customize option.
- Choose the product or variation.
- Confirm the selection.
Once a customization choice has been confirmed, the current FAQ states that it cannot be changed.
Check Beauty Box emails promptly because customization can have a limited selection period.
Allure Beauty Box Add-Ons and Member Store Purchases
Eligible Beauty Box subscribers may be offered discounted add-on products or Member Store merchandise.
Add-ons are attached to an upcoming subscription shipment and generally travel with the Beauty Box.
Current Beauty Box guidance says confirmed add-on selections cannot be changed and add-on purchases are final sale and nonrefundable.
Review quantities and products carefully before confirming an add-on purchase.
A Member Store purchase placed before cancellation of a subscription can still be fulfilled even if the Beauty Box membership is later cancelled.
Beauty Product Allergy or Reaction
The Allure Beauty Box contains products from many different beauty brands.
The Beauty Box FAQ recommends testing unfamiliar products on a small area of skin before broader use.
If a product causes an unexpected reaction:
- Stop using the product.
- Keep the product packaging and ingredient information.
- Contact an appropriate medical professional when needed.
- Contact Beauty Box Customer Care if you want the issue documented.
For questions about a specific product’s formulation, ingredients, recall status or warranty, the product manufacturer may also be the appropriate company to contact.
Allure, Condé Nast and the Allure Beauty Box
Allure is a Condé Nast editorial brand.
Condé Nast’s New York headquarters is located at:
Condé Nast
One World Trade Center
New York, NY 10007
The current Allure Beauty Box subscription-commerce service is operated and managed by MarZ Licensing, LLC under license from Advance Magazine Publishers Inc., including its Condé Nast division.
This means editorial questions and Beauty Box account questions have different support routes.
Use letters@allure.com for general Allure editorial contact and the dedicated Beauty Box team for subscription, billing, shipment and product-support questions.
How to Escalate an Allure Beauty Box Problem
- Start with live chat, email or 1-855-291-2258.
- Provide the account email and order information privately.
- Explain the problem in a short timeline.
- For damaged merchandise, provide photographs.
- For a missing shipment, provide tracking information.
- For billing or cancellation problems, provide the charge date and cancellation confirmation.
- Ask for written confirmation of any replacement, credit, refund or cancellation.
- Keep correspondence until the problem is fully resolved.
Allure Reviews and Complaints
CustomerServiceNumbers.com currently displays an Allure rating of 0 out of 5 stars based on 0 reviews.
There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative customer-service trends involving either Allure or the Allure Beauty Box.
What to Include in an Allure Review
Helpful reviews can describe:
- Whether the issue involved Allure or the Allure Beauty Box
- Subscription billing or automatic renewal
- Cancellation
- Beauty Box shipping
- Missing or damaged products
- Product replacement
- Account access
- Chat, email or telephone response time
- Whether the promised resolution was completed
Privacy Warning for Allure Reviews
Do not publish your Beauty Box order number, account email, home address, telephone number, tracking number, payment information, account password or other sensitive personal information in a public review.
Crop shipping labels, order confirmations and account screenshots before posting photographs.
Provide identifying subscription and billing information privately through official Allure Beauty Box support channels.
Related Beauty and Magazine Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer-service information and share service experiences since 2004. We independently organize official contact routes, subscription information and public customer feedback so readers can identify the appropriate company to contact about an account, billing, shipment or product problem.
Share Your Allure Customer Service Experience
Have you contacted Allure or the Allure Beauty Box about a subscription, cancellation, recurring charge, missing box, damaged product, replacement or account problem? Leave a rating and review below. Explain which support method you used, how long the response took and whether the issue was resolved.
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Allure, Condé Nast, Advance Magazine Publishers Inc., MarZ Licensing, LLC or any beauty brand featured in an Allure Beauty Box. Allure and Allure Beauty Box do not provide customer support through this website.
Support numbers, hours, Beauty Box pricing, billing frequencies, cancellation procedures, shipping rules and product availability can change. Contact Allure or Allure Beauty Box directly and review the current official terms for decisions concerning a specific subscription, order or billing issue.