Birchbox customers commonly need help canceling automatic renewal, pausing a subscription, changing a shipping address, reporting a missing box, requesting help with a damaged product, correcting a billing problem, or understanding the difference between Birchbox Monthly and Birchbox Signature. Birchbox currently handles most U.S. customer service by email, online request form and live chat when available.
For current Birchbox support, email info@birchbox.com. Birchbox says customers can typically expect an email response within approximately 24 hours, although response time can vary.
How to Contact Birchbox Customer Service
- Customer-service email: info@birchbox.com
- Submit a support request: Birchbox Support Request
- Help Center and live chat: Birchbox Help Center
- Manage subscriptions: Birchbox Subscriptions
- Manage orders: Birchbox Orders
- Current subscription options: Birchbox Memberships
- Official website: Birchbox.com
Telephone-support note: Birchbox’s current Help Center does not publish a general customer-service telephone number. The former number, 1-877-487-7272, still appears in an older privacy policy but is not promoted as the current route for subscription, cancellation, shipment or billing assistance.
Support-hours note: Birchbox does not currently publish universal staffed telephone or live-chat hours. Email and support requests can be submitted at any time.
Best Birchbox Support Route by Issue
- Cancel automatic renewal: Use Manage Subscriptions or email Birchbox.
- Pause or skip a box: Email support or use live chat before the next renewal date.
- Refund request immediately after subscribing: Email Birchbox before the order enters fulfillment.
- Missing, damaged or incomplete box: Email support within two weeks of delivery.
- Wrong shipping address: Update the account before the first of the month and contact support immediately when the current box is affected.
- Customization issue: Use the Customize section during the published selection window.
- Members Market order: Contact support immediately before the order enters fulfillment.
- Product allergy or ingredient question: Review the product label and email support for available product information.
- Cosmetic reaction: Stop using the product and contact an appropriate healthcare professional and the product manufacturer.
- Unauthorized charge: Contact Birchbox and the bank or card issuer promptly.
- Account login problem: Reset the password and contact support from the email associated with the subscription.
Does Birchbox Still Operate?
Yes. Birchbox currently offers beauty subscriptions, customizable monthly boxes, Birchbox Signature boxes and limited Members Market shopping events.
Current membership options include:
- Birchbox Monthly: A customizable box delivered every month with a mix of sample, travel-size and full-size products
- Birchbox Signature: Four full-size products delivered every other month
- Members Market: Limited shopping events available to customers with an active Birchbox membership
Subscription contents, prices, values, brands and available plans can change. Review the current checkout page before purchasing.
Current Birchbox Subscription Prices
As of July 24, 2026, Birchbox currently advertises these U.S. membership options:
Birchbox Monthly
- Month-to-month: $25 plus applicable tax each month
- Three-month prepaid plan: $72 plus applicable tax
- Twelve-month prepaid plan: $264 plus applicable tax
Birchbox Signature
- Bi-monthly plan: $50 plus applicable tax every other month
- Three-box prepaid plan: $144 plus applicable tax every six months
- Six-box prepaid plan: $264 plus applicable tax every twelve months
All of these plans currently renew automatically unless the customer pauses or cancels future renewal. Prices should always be confirmed at checkout.
How Birchbox Automatic Renewal Works
Birchbox subscriptions renew automatically until the customer opts out.
Monthly Membership
The first box is charged when the customer signs up. Birchbox then normally charges the membership on the first of each month.
A customer who joins on or after the 25th may have a modified first renewal date around the middle of the following month. Later renewals generally return to the first of the month.
Prepaid Monthly Plans
The three-month and twelve-month plans are charged in advance and renew for another term when the current term ends unless automatic renewal is canceled.
Birchbox Signature
The bi-monthly plan renews every other month. Prepaid Signature plans renew for another three-box or six-box term unless canceled before the renewal processes.
Save the checkout confirmation showing:
- Subscription type
- Initial payment
- Renewal amount
- Renewal frequency
- First box month
- Cancellation terms
How to Cancel Birchbox
Birchbox allows customers to opt out of future renewal through the Manage Subscriptions section of their account.
- Sign in to the Birchbox account.
- Open the account or profile menu.
- Select Manage Subscriptions.
- Select the active membership.
- Choose the option to cancel or opt out of renewal.
- Review the date on which the current term ends.
- Save the cancellation confirmation.
Customers who cannot access the cancellation option should email info@birchbox.com and clearly request that automatic renewal be disabled.
What Cancellation Does
Cancellation normally prevents the subscription from renewing on its next renewal date.
Cancellation does not automatically:
- Refund the latest payment
- Cancel a box already billed
- Stop boxes remaining in a prepaid term
- Reverse an order already in fulfillment
- Delete the Birchbox account
Canceling After the Monthly Charge
If the customer has already been charged for the current month, the cancellation generally takes effect with the next billing cycle. The customer should still receive the box that was already billed.
Canceling a Prepaid Membership
Canceling a three-month, twelve-month or prepaid Signature membership normally turns off the next renewal. The existing prepaid term remains active and the customer continues receiving the boxes included in that term.
Does Birchbox Give Refunds After Cancellation?
Birchbox’s current cancellation policy says that cancellation does not automatically trigger a refund and that sales are final and nonrefundable.
A customer who subscribed by mistake should email info@birchbox.com immediately. Birchbox says it will try to accommodate a refund when possible before the first box enters fulfillment.
Once the order enters fulfillment, Birchbox considers it final and nonrefundable.
Information to Include in a Refund Request
- Account email
- Subscription type
- Order date
- Charge amount
- Reason for the request
- Whether customization was submitted
- Whether tracking has been generated
- Cancellation confirmation
- The specific resolution requested
Do not include the complete payment-card number in an email.
How to Pause or Skip a Birchbox
Birchbox currently allows monthly and prepaid members to pause or skip a box.
Send the request to info@birchbox.com or use live chat before the next monthly renewal date.
Monthly Member
A properly processed pause means the customer is not charged for that month and does not receive that month’s box. The subscription resumes the following month.
Prepaid Member
A prepaid member’s subscription is extended by one month so the customer still receives the total number of boxes purchased.
A request submitted after renewal may be too late to stop that month’s box.
Birchbox Customization
Birchbox Monthly members in the United States can currently customize their boxes each month. Birchbox Signature members can customize three of the four full-size products in each Signature box.
The Birchbox Monthly customization window currently:
- Opens on the first of the month
- Closes on the fifth of the month
- Locks the selections after they are submitted
If the member does not customize, Birchbox selects the products.
Customers should review:
- Product names
- Product sizes
- Ingredients
- Known allergies
- Usage directions
- Whether the item is a sample, travel-size or full-size product
Changing a Birchbox Shipping Address
For a U.S. monthly box, update the shipping address before the first of the month and before submitting customization.
- Sign in to the account.
- Open Your Account.
- Select Manage Subscription.
- Update the shipping address.
- Save the change.
Once customization is submitted or the monthly window closes, an address change may apply only to future boxes.
Email Birchbox immediately when the current month’s box is affected. Birchbox may be able to reship one box, but repeated replacement shipments caused by an address that was not updated may not be provided.
Birchbox Missing, Damaged or Incomplete Shipment
Contact Birchbox within two weeks of delivery when:
- The complete box is missing
- A product is missing
- A product is damaged
- A container leaked
- The package arrived opened
- The box was delivered to the wrong address
- The tracking information shows delivery but nothing was received
Email info@birchbox.com and include:
- Account email
- Order or box month
- Shipping address supplied privately
- Tracking number supplied privately
- Name of the missing or damaged product
- Photographs of the box, label and damaged item
- Description of the requested resolution
Keep the packaging until Birchbox responds.
Birchbox Shipping
Birchbox currently provides free shipping for subscription boxes.
The U.S. Help Center says Birchbox currently ships to:
- The contiguous United States
- Alaska
- Hawaii
- U.S. territories
- The United Kingdom through its regional service
- Ireland through its regional service
Check the current checkout page for availability, taxes, restrictions and delivery estimates.
Birchbox Members Market Orders
The Members Market opens during limited periods and is available only to members with an active subscription linked to their account.
Members who have canceled future renewal on a prepaid membership can continue using the Members Market until the current prepaid term expires.
Members Market Shipping
Members Market purchases typically ship within two to seven business days. Tracking is sent by email after the order ships.
Current shipping charges are:
- Orders of $50 or more: Free shipping
- Orders under $50: $4.99 flat shipping fee
Canceling or Editing a Members Market Order
Birchbox may be unable to change or cancel a Members Market order after it enters fulfillment.
Email info@birchbox.com immediately after noticing an error. A cancellation or edit is not guaranteed.
Birchbox Returns and Exchanges
Birchbox’s current cancellation policy states that all sales are final and that it does not accept returns or exchanges.
Customers should still contact support promptly for:
- Damaged products
- Missing products
- Incorrect products
- Delivery problems
- Suspected defective products
- Orders placed by mistake before fulfillment
A damaged or incomplete shipment should be reported within two weeks of delivery.
Birchbox Allergies and Ingredient Concerns
Birchbox says it cannot currently guarantee the exclusion of a particular ingredient or product type.
Customization may help a member avoid some unsuitable products, but it does not replace reviewing the ingredient label on the actual item received.
Customers with allergies or sensitivities should:
- Review every ingredient list before use.
- Confirm the exact product and formula.
- Check whether the sample differs from a full-size version.
- Contact Birchbox or the product manufacturer with ingredient questions.
- Follow appropriate medical advice.
- Stop using a product that causes a reaction.
Cosmetic Reaction
Stop using a product that causes burning, swelling, rash, eye irritation, breathing difficulty or another concerning reaction.
Seek urgent medical help for difficulty breathing, severe facial swelling, fainting, intense eye pain, vision changes or another medical emergency.
Preserve:
- The product
- Container and applicator
- Ingredient label
- Lot code
- Birchbox packaging
- Order record
Contact Birchbox and the company that manufactured the specific product. Birchbox customer service cannot diagnose or treat a medical condition.
Birchbox Gift Subscriptions
Birchbox’s terms state that prepaid gift subscriptions do not automatically renew.
Gift subscriptions are described as:
- Prepaid
- Nonrenewing
- Noncancelable
- Nonrefundable
Contact support immediately when a gift order contains an incorrect recipient name, email or shipping address. Changes may not be possible after fulfillment begins.
Unrecognized Birchbox Charge
An unfamiliar Birchbox charge may relate to:
- A monthly renewal
- A three-month prepaid renewal
- An annual prepaid renewal
- A Birchbox Signature renewal
- A Members Market purchase
- A gift subscription
- Another household member’s account
How to Investigate the Charge
- Record the exact statement descriptor, amount and date.
- Search email accounts for Birchbox receipts.
- Review the Birchbox subscription page.
- Review order history.
- Ask other authorized household members whether they recognize it.
- Email Birchbox with the date and amount.
- Cancel unwanted future renewal.
- Contact the bank or card issuer if the charge appears unauthorized.
Do not publish a full statement, payment-card number or transaction number in a review.
Birchbox Account Login Problems
When the subscription cannot be found:
- Try every email address that may have been used.
- Search for Birchbox order confirmations.
- Reset the password.
- Check whether the subscription was a gift.
- Confirm whether another person purchased it.
- Check for spelling differences in the account email.
- Contact support with the charge date and shipping name.
Do not create several replacement accounts while trying to locate an existing paid subscription.
Birchbox Privacy Requests
Birchbox’s privacy contact is privacy@birchbox.com.
Privacy requests can involve:
- Accessing personal information
- Correcting account information
- Deleting eligible personal information
- Marketing preferences
- Advertising choices
- Information connected to a beauty profile
Cancel a paid subscription separately before requesting account deletion. Deleting personal information does not necessarily reverse a payment or stop a subscription renewal that has not been canceled.
Fake Birchbox Customer Service and Subscription Scams
Be cautious of unofficial cancellation services, refund agents, social-media messages and websites claiming to represent Birchbox.
Warning signs include:
- A demand for gift cards or cryptocurrency
- A request for a bank password
- A request for a one-time verification code
- A fee to cancel a subscription
- A promise of a refund larger than the original payment
- A request for remote access to a phone or computer
- An unofficial website requesting complete card information
Use Birchbox.com, its official Help Center and verified email addresses.
How to File a Birchbox Complaint
- Identify the issue. Determine whether it concerns billing, cancellation, shipment, customization, a damaged product or account access.
- Gather documentation. Save receipts, account screenshots, tracking and prior emails.
- Email Birchbox. Use the email connected to the membership when possible.
- Request a support reference. Keep the complete email thread.
- State the requested resolution. Ask for cancellation, renewal removal, replacement, refund review or account correction.
- Follow up through the same case. Avoid opening multiple unrelated requests.
- Contact the bank when appropriate. Use the financial institution for an unauthorized transaction.
What to Include in a Birchbox Complaint
- Account email supplied privately
- Subscription type
- Order or box month
- Charge date and amount
- Tracking information
- Cancellation date
- Previous support response
- Photographs of damaged products
- The specific resolution requested
Possible resolutions include renewal cancellation, account correction, shipment review, missing-item replacement, damaged-product assistance, pause processing, refund review or a written explanation.
How to Escalate an Unresolved Birchbox Complaint
- Reply to the existing support email.
- Include the original request date and account email.
- Summarize what remains unresolved.
- Attach only necessary and redacted documentation.
- Ask for Community Support management review.
- Request written confirmation of renewal and cancellation status.
- Keep all shipment and billing evidence.
- Contact the financial institution promptly for an unauthorized charge.
Birchbox Company and Ownership Information
- Brand and website operator named in current terms: Birchbox, Inc.
- Current customer-service email: info@birchbox.com
- Current privacy email: privacy@birchbox.com
- Current owner of Birchbox assets: Retention Brands
- Asset-acquisition effective date: April 12, 2023
- Verified current customer-facing headquarters: Not clearly published
An older Birchbox privacy policy displays 16 Madison Square West, 4th Floor, New York, NY 10010 and the former phone number 1-877-487-7272. That policy predates the 2023 asset acquisition and should not be treated as confirmation of a current headquarters, walk-in office, return facility or general telephone-support line.
Do not mail subscription disputes, cosmetics, return boxes or private records to an older New York address without written instructions.
Birchbox Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows Birchbox with 0 out of 5 stars based on zero reviews.
No Birchbox customer reviews have been submitted to this page. There are therefore no visible review dates, positive themes, complaint themes, cancellation outcomes, delivery experiences, refund results, product-quality reports or customer-support patterns to summarize.
The displayed 0 out of 5 reflects the absence of submitted ratings. It should not be interpreted as an actual zero-star rating assigned by Birchbox customers.
Birchbox Customer Service Frequently Asked Questions
What is the Birchbox customer-service phone number?
Birchbox’s current Help Center does not publish a general customer-service telephone number. Email info@birchbox.com or use the official support form.
Does the old 1-877-487-7272 Birchbox number still work?
The number remains displayed in an older Birchbox privacy policy, but it is not promoted by the current Help Center as general subscription support. Use the current email and support-request routes.
How quickly does Birchbox answer emails?
Birchbox says customers can typically expect a response within approximately 24 hours. Actual response time may vary.
How do I cancel Birchbox?
Sign in, open Manage Subscriptions and opt out of renewal. Email support if the cancellation option is unavailable.
Does canceling Birchbox give me a refund?
No. Cancellation stops the next renewal and does not automatically refund the current charge or prepaid term.
Can I get a refund immediately after subscribing?
Email Birchbox immediately. A refund may be considered before the first box enters fulfillment, but it is not guaranteed.
Are prepaid Birchbox plans refundable?
Birchbox currently describes its prepaid plans as nonrefundable. Canceling turns off the next renewal while the current term continues.
Can I pause Birchbox for one month?
Yes. Email support or use live chat before the next renewal date. Monthly members are not charged for the skipped month, while prepaid terms are extended.
When can I customize my Birchbox?
Birchbox Monthly customization currently opens on the first and closes on the fifth of each month.
How do I report a missing or damaged Birchbox?
Email support within two weeks of delivery and include photographs when applicable.
Does Birchbox accept returns?
Birchbox’s current cancellation policy says sales are final and it does not accept returns or exchanges. Contact support about damaged, missing or incorrect products.
Can Birchbox exclude ingredients I am allergic to?
No. Birchbox says it cannot guarantee the exclusion of specific ingredients or product types. Review each product’s ingredient label before use.
How much does Birchbox shipping cost?
Shipping for subscription boxes is currently free. Members Market shipping terms are separate.
Who owns Birchbox?
Retention Brands acquired Birchbox’s assets from FemTec Health effective April 12, 2023.
Where is Birchbox headquartered?
Birchbox does not clearly publish a verified current customer-facing headquarters following the 2023 asset acquisition. Older New York addresses should not be used for returns or complaints without confirmation.
Related Beauty Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information, complaint routes, ratings and customer reviews since 2004.
We are an independent consumer-help website and are not owned or operated by Birchbox, Birchbox, Inc., Retention Brands, FemTec Health, a beauty-products manufacturer, shipping carrier, payment processor or financial institution.
Our goal is to help subscribers identify the correct support route, understand cancellation and renewal terms, protect private account information, document complaints and report whether an issue was resolved.
Share Your Birchbox Customer Service Experience
Have you contacted Birchbox about a monthly subscription, Signature box, automatic renewal, cancellation, pause request, missing delivery, damaged product, Members Market order, customization, allergy concern or billing problem?
Leave a review below and explain:
- Which subscription or order was involved
- Which support route you used
- Whether the issue involved billing, shipping, cancellation or a product
- Whether a support request was created
- What resolution was offered
- Whether the issue was resolved
Privacy and health-information warning: Do not publish subscription account numbers, account emails, passwords, complete shipping or billing addresses, payment information, transaction numbers, tracking numbers, gift-recipient details, beauty-profile information you consider private, unredacted account screenshots, complete product lot codes, medical records, graphic photographs of reactions or private employee information.
Page Update Note
This Birchbox customer service page was updated on July 24, 2026, to verify Birchbox’s active operating status, current customer-service email, support form and live-chat route; remove the former telephone number as primary support, unsupported business hours and outdated East 28th Street address; explain the Retention Brands asset acquisition; add current Monthly and Signature membership terms, automatic renewal, cancellation, refund, pause, customization, address-change, shipping, missing-product, Members Market, allergy, privacy, billing and escalation guidance; remove unsupported review themes; and confirm that the live CustomerServiceNumbers.com page currently has no reviews.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Birchbox, Birchbox, Inc., Retention Brands, FemTec Health, any cosmetics manufacturer, Members Market seller, shipping carrier, payment processor, healthcare provider or financial institution.
This page is provided for informational, complaint and review purposes only. CustomerServiceNumbers.com cannot access a Birchbox account, cancel a subscription, issue a refund, pause a membership, change a shipping address, customize a box, replace a product, locate a package, diagnose a cosmetic reaction or reverse a charge.
Support channels, response times, membership plans, prices, renewal dates, refund terms, cancellation methods, shipping rules, product availability, ownership information, addresses and privacy procedures can change. Confirm important information through Birchbox, the current checkout terms, the specific product manufacturer, an appropriate healthcare professional and the applicable financial institution before taking action.