Aliexpress Customer Service – Complaints And Reviews

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Before shopping on AliExpress, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. AliExpress is one of the largest online marketplaces, offering a vast selection of products ranging from electronics to fashion, directly from manufacturers and sellers worldwide.

How to Contact AliExpress

You can reach AliExpress customer service using the following details:

  • Phone Number: AliExpress primarily provides customer support through their online contact form and live chat available on their website.
  • Email Support: AliExpress offers support through their online contact form available on their website.
  • Customer Service Hours: 24/7 online support
  • Corporate Address: Alibaba Group, 969 West Wen Yi Road, Yu Hang District, Hangzhou, Zhejiang, China
  • Website: https://www.aliexpress.com

AliExpress Customer Support Reviews and Complaints

When considering shopping on AliExpress, it’s helpful to review their customer service feedback. AliExpress is known for offering products at competitive prices, often competing with other online marketplaces like Amazon, eBay, TEMU, and DHgate. Customer reviews often highlight the affordability and wide selection of products, but some complaints focus on long shipping times, product quality, and difficulties in returning items or resolving disputes. AliExpress has gained popularity for its direct-to-consumer model, which allows shoppers to buy products directly from manufacturers at lower prices. However, the trade-off can sometimes be longer shipping times, especially for international orders, and varying product quality, depending on the seller. It’s important for buyers to carefully review seller ratings and product reviews before making a purchase to ensure a positive shopping experience.

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about shopping on AliExpress. Note: This website listing is not associated with AliExpress. The information and the reviews are a service provided by CustomerServiceNumbers.com. AliExpress does not provide support services directly through this website. For any questions or concerns about AliExpress products or services, contact their customer service representative directly.

Aliexpress Customer Service

May 8, 2014

I have never met with such complete incompetence in my life in dealing with Customer Service Alitalia over a simple matter. The details of the ticket mix up are too long and too many. Suffice it to say that I am 36 hours before boarding a plane from Rome to Florence and the e-ticket I was promised yesterday has yet to arrive. Calling today I was met with the same drill as the agent yesterday….”Don’t worry; it’ll be ok; your ticket will arrive”. Demands to speak to a supervisor were met with “he’s not available”. The background noise in the office sounded like they were operating from a tavern. The maddening repetitive music to sooth one’s anger only made you angrier. I wouldn’t fly on Alitalia, if it were the last airline in the world.

Avatar for Tina
Tina

Aliexpress Customer Service

April 3, 2014

Hello,

We got 2 tickets from Iran. Right now, we are in Canada. One of the passengers wants to return on April 5th, but another one wants to stay, and changes the departure date. In order to do that, we went to the travel agent. They told us thickets should be separated first then you can change the date. Also, they told us we should do it from Iran. However, the ticket’s due is Saturday, April 5th, and Alitalia will be closed till Saturday since it is a holiday in Iran. I can not understand why both tickets have the same file , and we need to separate them. Also, I was wondering what we are supposed to do now?

Avatar for Ali
Ali
2.4
2.4 out of 5 stars (based on 889 reviews)
Excellent6%Very good3%Average52%Poor5%Terrible34%
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Aliexpress Customer Service

May 8, 2014

I have never met with such complete incompetence in my life in dealing with Customer Service Alitalia over a simple matter. The details of the ticket mix up are too long and too many. Suffice it to say that I am 36 hours before boarding a plane from Rome to Florence and the e-ticket I was promised yesterday has yet to arrive. Calling today I was met with the same drill as the agent yesterday….”Don’t worry; it’ll be ok; your ticket will arrive”. Demands to speak to a supervisor were met with “he’s not available”. The background noise in the office sounded like they were operating from a tavern. The maddening repetitive music to sooth one’s anger only made you angrier. I wouldn’t fly on Alitalia, if it were the last airline in the world.

Avatar for Tina
Tina

Aliexpress Customer Service

April 3, 2014

Hello,

We got 2 tickets from Iran. Right now, we are in Canada. One of the passengers wants to return on April 5th, but another one wants to stay, and changes the departure date. In order to do that, we went to the travel agent. They told us thickets should be separated first then you can change the date. Also, they told us we should do it from Iran. However, the ticket’s due is Saturday, April 5th, and Alitalia will be closed till Saturday since it is a holiday in Iran. I can not understand why both tickets have the same file , and we need to separate them. Also, I was wondering what we are supposed to do now?

Avatar for Ali
Ali
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