Almay customer service can help with cosmetics questions, product quality concerns, ingredients, discontinued shades, availability, damaged products and unexpected reactions. Almay is part of the Revlon beauty business and provides a dedicated consumer phone number and online contact form.
How to Contact Almay Customer Service
- Almay customer service: 1-800-992-5629
- Phone hours: Monday-Thursday, 10:00 AM-12:00 PM and 2:00 PM-4:00 PM Eastern Time
- Online contact form: Contact Almay
- Find Almay products: Almay Store Locator
- Consumer correspondence: Revlon Consumer Information Center, 1501 Williamsboro Street, Oxford, NC 27565
- Official website: Almay.com
Almay’s contact form states that written responses may take several days. For product-quality concerns, have the exact product information and lot code ready before contacting the company.
Best Almay Support Route by Issue
- Defective or damaged cosmetic: Contact Almay with the product name, shade, lot code, purchase information and a description of the problem.
- Unexpected skin or eye reaction: Stop using the product and contact Almay with the exact product and lot information.
- Ingredient question: Check the ingredient list for the exact product and shade and contact Almay if additional clarification is needed.
- Cannot find a product: Use the official Almay store locator and check the current product catalog.
- Discontinued shade or product: Contact Consumer Care to ask whether the item is discontinued or whether a current alternative is available.
- Retailer return or refund: Start with the store or website that processed the purchase and follow that retailer’s return policy.
- Website question: Use the official Almay contact form.
Information to Have Before Contacting Almay
- Complete Almay product name
- Shade, scent or size
- 6-8 character lot code
- Retailer where the product was purchased
- Approximate purchase date
- Receipt, if available
- Photos of damaged packaging or a defective product
- Description of the product problem
- Dates of previous customer-service contacts
Where to Find the Almay Lot Code
Almay’s official contact form asks consumers to provide the product’s lot code when available.
The lot code is generally a 6-8 character combination of letters and numbers located on the bottom of the product’s dial, container or packaging.
A lot code can help Almay identify the manufacturing batch when investigating:
- Product consistency
- Packaging problems
- Unusual odor, texture or color
- Possible contamination
- Unexpected product performance
- Consumer reaction reports
Do not throw the product or packaging away until Almay has had an opportunity to review the complaint.
Almay Product Reactions and Sensitive Skin
Almay markets its cosmetics as skin-friendly and hypoallergenic, with products designed for people including those with sensitive skin and eyes.
The company says its formulas are rigorously safety tested with dermatologists and ophthalmologists, and individual product pages identify specific testing and suitability claims.
However, hypoallergenic does not mean that an allergic reaction is impossible.
Almay’s own Terms advise consumers to check product ingredients to avoid possible allergic reactions and to use cosmetics according to the directions, precautions and guidelines on the package.
If redness, burning, swelling, rash or another unexpected reaction occurs:
- Stop using the product.
- Keep the product and its packaging.
- Record the exact product name and shade.
- Locate the lot code.
- Contact Almay Consumer Care.
Seek appropriate medical care for a serious or urgent reaction.
Do not publish medical information or photographs containing sensitive health information in a public customer review.
Almay Ingredients and Product Formulas
Ingredients vary by Almay product and sometimes by shade.
Check the ingredient list on the package and the current product page before use, especially if you have a known sensitivity or allergy.
Almay currently describes its products as being formulated with a comparatively selective range of ingredients and says individual product pages explain how products were tested.
Some Almay products may also contain ingredients that are not present in other products from the same brand.
For example, Almay states that certain products contain carmine, a color additive that can cause sensitivity in a limited number of people.
For an ingredient question, identify the exact:
- Product
- Shade
- Size
- Lot code
rather than asking only about Almay cosmetics generally.
Is Almay Cruelty-Free and Vegan?
Almay currently states that it does not test its products on animals and describes the brand as cruelty-free.
Almay also sells many vegan products, but not every Almay product is currently vegan.
The company says approximately 70% of its portfolio is vegan and has announced a goal of transitioning the full portfolio by 2030.
If avoiding a particular animal-derived ingredient is important to you, check the current product page and ingredient list for the exact cosmetic before purchasing.
Almay Sustainable Packaging Claims
Almay says it is working to reduce its environmental impact through packaging changes.
Current company guidance says it uses post-consumer recycled plastics where possible, paper sourced under the Sustainable Forestry Initiative, and plant-based materials in selected makeup-remover products and mascara brushes.
These measures do not mean that every Almay package is fully recyclable or made entirely from recycled material.
Check the specific package and local recycling rules before disposal.
Finding Almay Products and Discontinued Shades
Product availability can vary by retailer and location.
Use the official Almay Store Locator to find retailers carrying Almay products.
If a familiar foundation, concealer, mascara, lipstick or shade no longer appears:
- Search the current Almay product catalog.
- Check several authorized retailers.
- Contact Almay Consumer Care to ask about current availability.
- Ask whether Almay has a similar replacement product or shade.
Be cautious when purchasing old or discontinued cosmetics from an unfamiliar marketplace seller. Product age, storage conditions and authenticity may be difficult to verify.
Almay Returns and Refunds
Where you purchased the cosmetic matters.
For Almay products purchased from a drugstore, supermarket, mass retailer, beauty retailer or another website, ordinary returns and refunds should generally begin with the seller that processed the transaction.
Keep:
- The receipt or online order confirmation
- The product
- Original packaging
- The retailer’s order number
Retailer policies can differ for opened cosmetics.
A retailer return is different from an Almay product-quality complaint. If the concern involves the cosmetic’s formulation, packaging, lot, performance or a reaction, contact Almay Consumer Care even if the retailer also provides a refund.
Almay and Revlon
Almay is part of the Revlon beauty portfolio, and Almay’s current website policies are operated through Revlon Consumer Products LLC and its affiliates.
Routine Almay cosmetic questions should still use the dedicated Almay number at 1-800-992-5629 rather than the general Revlon consumer number.
Almay’s current Terms provide this address for consumer correspondence:
Revlon Consumer Information Center
1501 Williamsboro Street
Oxford, NC 27565
Do not mail a cosmetic to this address unless Almay has specifically provided return or investigation instructions.
How to Escalate an Almay Product Complaint
- Call 1-800-992-5629 during current telephone hours or submit the official online contact form.
- Provide the exact product name, shade or size and lot code.
- Explain where and approximately when the product was purchased.
- Describe the concern clearly and concisely.
- Keep the product and packaging if the issue involves quality or safety.
- Provide photographs privately if requested.
- Save any case number or company response until the issue is resolved.
Almay Reviews and Complaints
CustomerServiceNumbers.com currently displays an Almay rating of 3.0 out of 5 stars based on 1 review.
The only visible review is dated May 17, 2015. The longtime Almay customer says she was having difficulty finding Almay foundation, cover-up and other products in Miami, Florida, and asks where she could purchase them.
That review supports a historical product-availability question, but a single review from 2015 is not enough to establish current positive or negative customer-service trends.
What to Include in an Almay Review
Helpful reviews can describe:
- Exact Almay product type
- Product availability
- Quality or packaging problem
- Ingredient question
- Product reaction support
- Discontinued shade or formula question
- Customer-service response time
- Whether Almay resolved the issue
Privacy Warning for Almay Reviews
Do not publish your full lot code, home address, telephone number, email address, payment information, medical records or other sensitive personal information in a public review.
Crop receipts, product photographs and screenshots when they contain identifying information.
Provide product-identifying or health-related information privately through Almay’s official Consumer Care channels.
Related Cosmetics Customer Service Pages
- Revlon Customer Service
- e.l.f. Cosmetics Customer Service
- Lancôme Customer Service
- CoverGirl Customer Service
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We independently organize current contact routes, product guidance and public customer feedback so readers can identify the appropriate company to contact about a cosmetic or customer-service problem.
Share Your Almay Customer Service Experience
Have you contacted Almay about a product-quality problem, ingredient question, discontinued shade, product availability, damaged cosmetic or unexpected reaction? Leave a rating and review below. Explain which support route you used, how long the response took and whether your issue was resolved.
Comments are moderated. Do not include lot codes, addresses, phone numbers, email addresses, payment information, medical information or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Almay, Revlon Consumer Products LLC, Revlon Group Holdings LLC or any retailer. Almay does not provide customer support through this website.
Phone numbers, support hours, product formulas, ingredients, availability and retailer return policies can change. Verify important product and safety information through Almay’s official website and the current product packaging.
