Barnes & Noble customer service can help with online orders, payment updates, shipping, store pickup, returns, refunds, Premium Membership, Rewards, gift cards, NOOK devices, eBooks, audiobooks, account access and customer complaints.

Call Barnes & Noble at 1-800-843-2665, also written as 1-800-THE-BOOK. Current telephone hours are every day from 9 AM to 9 PM Eastern Time. Barnes & Noble also offers online chat 24 hours a day.

Barnes & Noble Customer Service Phone Numbers and Contacts

Customer service and BN.com orders: 1-800-843-2665
International customer service: 1-201-559-3882
Telephone hours: Every day, 9 AM-9 PM Eastern Time
Online chat: Available 24 hours a day through the Barnes & Noble Help Center

Email and support request: Submit a Barnes & Noble Support Request
Customer-service contact page: Contact Barnes & Noble
Order status: Track a Barnes & Noble Order
Returns and refunds: Review Return and Refund Policies
Store locator: Find a Barnes & Noble Store
Membership support: 1-866-238-7323
Membership email: membership@bn.com
Gift-card balance: 1-800-295-3029
Barnes & Noble Mastercard support through Barclays: 1-866-896-5547
NOOK support: Barnes & Noble NOOK Support
B&N Press support: B&N Press Help Center
Corporate office: 1-212-633-3300
Home office: Barnes & Noble Booksellers, Inc., 33 East 17th Street, New York, NY 10003
Official retail website: BarnesandNoble.com
Official corporate website: Barnes & Noble, Inc.

Telephone support is currently promoted for placing orders, updating payment information and submitting privacy-data requests. For many other issues, Barnes & Noble directs customers to 24-hour chat, the email request form, account tools or the local store.

The corporate office is not the normal first route for an online order, store return, membership cancellation, NOOK problem, gift-card balance or credit-card account.

Choose the Correct Barnes & Noble Support Route

Place an online order or update an order payment: Call 1-800-843-2665.
Track an online order: Use the order-status page or the tracking link in the shipping-confirmation email.

Cancel an online order: Open Order History immediately and check whether the Cancel Items option remains available.
Store purchase or local-store complaint: Contact the store shown on the receipt or use the official store locator.
Buy Online, Pick Up in Store order: Contact the selected store for pickup questions.

Return or exchange: Review whether the item was purchased online, in a store, through a gift receipt or from another seller.
Premium Membership or Rewards: Call 1-866-238-7323, email membership@bn.com or manage the membership through the BN.com account.
Gift-card balance: Call 1-800-295-3029.
NOOK device or digital content: Use the NOOK Help Center or Barnes & Noble customer service.

Barnes & Noble Mastercard: Contact Barclays at 1-866-896-5547.
B&N Press author or publisher question: Use the separate B&N Press Help Center.
Magazine subscription: Review the subscription confirmation to identify Barnes & Noble or the third-party fulfillment provider.
Unrecognized charge: Check BN.com orders, memberships, NOOK purchases, audiobook subscriptions and household accounts before contacting the bank.

Unresolved complaint: Request a customer-service case number, store manager or written escalation.

Information to Have Before Contacting Barnes & Noble

For an Online Order

Order number
Name used on the order
Email address used at checkout
Billing or shipping ZIP code
Order date
Book title, ISBN or product name
Tracking number
Expected delivery date
Payment method
Gift-card amount used
Photographs of damaged or incorrect merchandise
Previous case or chat number
The refund, replacement or other resolution requested

For a Store Purchase or Complaint

Store location
Purchase or visit date
Sales receipt
Product title or ISBN
Register or transaction information
Employee or manager already contacted
Return or exchange requested
Previous store response

For Membership or Rewards

Name on the membership
Email connected to the membership
Member number
Premium Membership start or renewal date
Renewal charge amount
Whether benefits were used after renewal
Missing stamp or reward information
Relevant receipts

Do not publish complete order numbers, membership numbers, gift-card numbers, PINs, tracking numbers, home addresses, account passwords, payment details or private correspondence in a public review.

How to Contact a Local Barnes & Noble Store

Store hours, telephone numbers, café services, events and inventory vary by location.

Use the official store locator to find:

Store telephone number
Current opening hours
Address and directions
Author events
Children’s events
Café availability
Pickup services
Store features

Contact the local store for:

An in-store purchase
A return made at the store
A pickup order
Local inventory
A store employee or manager complaint
An event or signing
Lost property
Accessibility at that location

The national customer-service team may not have complete information about a local event, store staffing decision or inventory item.

How to Track a Barnes & Noble Order

Tracking information is sent when an order ships.

To track through the BN.com account:

Sign in to the BN.com account.
Open Order History.
Select View Order Details.
Select View Tracking Info.
Review each package separately if the order was divided into multiple shipments.

Barnes & Noble currently makes approximately 14 months of order history available through the account.

If the package is delayed:

Review the carrier’s tracking history.
Confirm the delivery address.
Check whether the order was split into several shipments.
Look for a delay or inventory email.
Check with household members, neighbors, a mailroom or package room.
Contact Barnes & Noble if the package is more than one day beyond the estimated delivery date or is marked delivered but cannot be found.

Delivery estimates are not guaranteed and can change because of inventory, carrier delays, weather, address issues or separate shipment of products.

Barnes & Noble Order Is Marked Delivered but Missing

Before filing a complaint:

Confirm the shipping address.
Check porches, side entrances and nearby doors.
Ask household members.
Check with a building office, mailroom or package room.
Review any carrier delivery photograph.
Allow for an early delivery scan when the carrier recommends it.

Contact Barnes & Noble through chat or the support form if the package remains missing. Have the order and tracking information ready.

Do not publish delivery photographs showing your home, apartment number, gate code or other security details.

Can I Cancel a Barnes & Noble Order?

Barnes & Noble provides only a brief cancellation window because orders begin processing quickly.

For a physical product ordered through BN.com:

Open Order History.
Select the order.
Look for the Cancel Items button.
Select the eligible item.
Choose the cancellation reason.
Submit the cancellation.
Wait for the confirmation email.

If the cancellation option is no longer shown, the order has progressed too far and must be handled through the return process after delivery.

A canceled item cannot be reinstated. A new order must be placed if the customer changes their mind.

Can I Change the Shipping Address?

Contact customer service immediately, but order changes are not guaranteed.

Once processing begins, Barnes & Noble may be unable to change:

Street address
Recipient
Shipping speed
Payment method
Gift message
Items or quantities

Do not send confidential payment details through an unverified email or social-media account.

Buy Online, Pick Up in Store Orders

A Buy Online, Pick Up in Store order cannot be manually canceled by the customer or store after it is placed.

If the order is not collected within five days:

Barnes & Noble cancels it automatically.
The payment method used to place the order is not charged.

Wait for the pickup-ready notice before traveling to the store. An order-confirmation email does not necessarily mean that the product has been located and set aside.

Bring:

Pickup confirmation
Valid identification when requested
Order information
The payment method when needed

An authorized pickup person may need to be named on the order and present identification.

Barnes & Noble Return and Refund Policy

The applicable policy depends on whether the item was purchased through BN.com, in a Barnes & Noble store or from another retailer.

BN.com Returns

Eligible merchandise purchased through BN.com can generally be returned within 30 days after delivery.

Requirements include:

The product must remain in its original condition.
Shrink-wrapped or sealed merchandise must remain unopened.
The packing slip, order-confirmation email or billing-summary email should be provided.
Refunds generally return to the original payment method.
Original shipping fees are not refunded.
The customer normally pays the return-shipping cost.

An eligible BN.com purchase may be returned to a Barnes & Noble store with the supporting order information and original payment method.

A return paid through Shop Pay may receive store credit when returned at a store. Textbook returns can also receive store credit.

Store Returns

New and unread or unopened merchandise purchased in a Barnes & Noble store can generally be returned within 30 days with the original sales receipt.

Important rules include:

The refund generally returns to the original payment method.
Store credit may be issued when the original payment method is unavailable.
A gift-receipt return generally receives electronic gift-card credit within 60 days.

A store purchase must be returned to a Barnes & Noble store.
The return does not have to be made at the original store.
Returns after 30 days or without a receipt are generally not accepted.

Barnes & Noble Return Mailing Address

Eligible BN.com returns may be mailed to:

Barnes & Noble
Returns Department
ORDER #: Write the applicable order number
1 Barnes and Noble Way
Monroe Township, NJ 08831

Include the packing slip or a printed shipping-confirmation email. Write the order number on the outside of the package when instructed.

The original packing slip is not a prepaid return label. The customer is generally responsible for return postage, and shipping charges are not refunded.

Use tracking and keep the shipping receipt until the refund is complete.

Items Barnes & Noble Does Not Normally Accept for Return

Current restrictions include:

Opened shrink-wrapped or sealed products, unless defective and eligible for same-item exchange
Magazines
Newspapers
Used books
Shipping fees
eBooks
Audiobooks
Digital magazines and newspapers
Access codes
Gift cards
Bulk orders of 50 or more copies

Memberships and subscriptions have separate cancellation and refund rules.

If digital content has a compatibility or quality problem, contact NOOK support even when it is not returnable.

Damaged, Defective or Incorrect Barnes & Noble Order

Photograph the shipping package.
Photograph the damaged or incorrect product.
Keep the packing slip.
Compare the ISBN, title, edition, format and quantity with the order.
Do not open sealed merchandise unnecessarily.
Contact Barnes & Noble through chat or the support form.
Ask whether the product should be returned, exchanged or kept pending review.

Request written instructions and a case number.

For a damaged collectible, signed book or exclusive edition, document the condition before removing protective wrapping.

How Long Does a Barnes & Noble Refund Take?

Barnes & Noble states that an eligible refund is processed after the return request or return is accepted, but the bank or payment provider can require additional business days to display it.

Keep:

Store return receipt
Return tracking
Warehouse delivery confirmation
Refund email
Original order confirmation
Gift card used for the purchase

Whenever possible, refunds are returned to the original payment method. A refund may instead be issued by electronic gift card, store credit or check depending on the original payment, return route and transaction details.

Barnes & Noble Premium Membership and Rewards

Barnes & Noble currently offers:

Rewards Membership: A free program with no annual membership fee
Premium Membership: A paid annual membership currently priced at $39.99 plus applicable tax

Premium and Rewards benefits, discounts, free-shipping requirements, stamp rules and promotional offers can change. Review the current terms before enrolling or renewing.

Keep the same email address connected to:

BN.com account
Membership
Barnes & Noble app
Online orders

Using different email addresses can make it difficult to locate stamps, rewards, receipts and membership status.

How to Cancel Barnes & Noble Premium Membership Renewal

To stop automatic renewal while keeping Premium benefits through the end of the current term:

Open the membership profile.
Select Cancel Premium.
Follow the prompts to turn off automatic renewal.
Save the confirmation email.

Customers may also submit a membership-cancellation request, call 1-866-238-7323 or contact customer service.

Turning off automatic renewal allows the current Premium term to continue. At expiration, the membership can convert to a free Rewards Membership, and existing stamps and rewards generally remain available.

Can I Get a Barnes & Noble Membership Refund?

Premium Membership fees are generally nonrefundable.

A full refund may be available when both of these conditions are met:

The cancellation request is submitted within 30 days after the new or automatically renewed membership term began.
No eligible membership discount or benefit was used during that term.

Contact customer service to request the refund. Ask for written confirmation that:

Automatic renewal was stopped.
The current term was canceled when requested.
The refund was approved or denied.
The expected refund amount and timing were provided.

Terminating the entire membership immediately can cause accumulated stamps and rewards to expire and does not normally provide a membership-fee refund.

Missing Barnes & Noble Stamps or Rewards

Before contacting membership support:

Confirm that the purchase used the correct membership email or account.
Review the receipt.
Check whether the purchase was eligible.
Allow the stated processing period.
Review whether a return removed stamps or adjusted rewards.
Check for duplicate BN.com or membership accounts.
Contact membership support with the receipt information.

When a purchase is returned, related stamps and rewards can be adjusted. Rewards applied to the returned merchandise may be restored according to current program rules.

Barnes & Noble Gift-Card Balance and Support

Call 1-800-295-3029 to check a Barnes & Noble gift-card balance.

Balances can also be checked:

Through the Gift Cards section of a BN.com account
At a Barnes & Noble store

The card number and PIN are normally required.

Barnes & Noble gift cards currently:

Do not expire
Do not have dormancy fees
Can generally be used at Barnes & Noble stores and BN.com

Keep the physical gift card or eGift card information after making a purchase. A returned order, canceled order or remaining balance may be credited back to the same card.

Do not post the gift-card number, PIN or balance screenshot publicly.

Lost, Stolen or Damaged Barnes & Noble Gift Card

Contact customer service and have the original purchase receipt available.

Replacement can depend on whether Barnes & Noble can verify:

Original card number
Purchase receipt
Remaining balance
Purchaser information
Whether the balance has already been redeemed

Treat the card number and PIN like cash. Barnes & Noble cannot necessarily restore a balance that was redeemed after the information was shared with a scammer.

Barnes & Noble NOOK Customer Support

Use the NOOK Help Center for:

NOOK device setup
Wi-Fi connection
Account registration
eBook downloads
Missing digital content
Software updates
Battery or charging problems
NOOK app problems
Digital magazine access
Device returns
Warranty exchanges
Retired NOOK devices

Have the device model, serial number, account email, purchase date and error message available.

Do not publish the device serial number, account password or digital-library details in a public review.

Barnes & Noble NOOK Return Policy

An undamaged NOOK purchased through BN.com can generally be returned within 14 days after receipt.

Return options include:

Contacting Barnes & Noble for a return authorization
Returning the NOOK to a Barnes & Noble store

Important restrictions:

Obtain the correct authorization and return address before mailing the device.
A NOOK mailed to the wrong address may not be refunded or returned.

Original shipping fees are not refunded.
A NOOK purchased in a Barnes & Noble store must be returned to a store.
A NOOK purchased from another retailer must be returned under that seller’s policy.
Defective devices may qualify for an exchange under the applicable warranty.

Back up important information and remove private account data before returning a device.

Can I Return or Cancel an eBook?

An eBook purchased through BN.com may have a brief cancellation window while the order still shows an eligible in-process status.

To check:

Open Order History.
Select View Order Details.
Look for Cancel Item.
Select the eBook and submit the cancellation.

An eBook purchased directly through a NOOK device cannot normally be canceled or refunded. Digital content is generally nonreturnable.

Contact NOOK support for:

File corruption
Compatibility problems
Missing content
Duplicate purchases
Download errors
Account-library problems

Barnes & Noble Audiobook Subscription Cancellation

A Barnes & Noble Audiobooks subscription should be canceled through the account used to create it.

Review:

Subscription status
Next billing date
Unused credits
Purchased audiobook access
Cancellation confirmation

Cancel before the next billing date when possible. Save the cancellation confirmation and review the payment account after the scheduled renewal date.

Magazine and Newspaper Subscription Support

Magazine and newspaper orders can involve different providers.

Check the confirmation email or billing statement for:

Barnes & Noble
NOOK digital subscription
Blue Dolphin
M2 Media Group
Another magazine fulfillment provider
Apple or Google app-store billing

A print annual subscription may qualify for credit for unfulfilled issues when canceled. Monthly and digital subscription terms can differ, and some digital subscriptions continue through the paid term without a refund.

Magazines, newspapers and digital issues already delivered or purchased individually are generally nonreturnable.

Barnes & Noble Mastercard Customer Service

The Barnes & Noble Mastercard is issued and serviced by Barclays.

Call 1-866-896-5547 for:

Credit-card statements
Payments
Interest and fees
Account access
Credit limits
Lost or stolen cards
Unauthorized card transactions
Credit reporting
Card rewards
Missing Mastercard promotional gift card

Contact Barnes & Noble for the underlying merchandise order, store purchase, return or membership issue.

A Barnes & Noble merchandise refund may take additional time to post to the Barclays account.

B&N Press Author and Publisher Support

B&N Press has a separate Help Center for self-publishing questions involving:

Account setup
Book files
Cover files
Print proofs
Book availability
Royalties
Tax information
Orders for author copies
Damaged print-on-demand books

B&N Press print books are customized products and are not covered by the standard retail return policy. Damaged-order claims may require the order number and photographs.

Do not use normal retail customer service for a publisher payment, title-distribution or B&N Press production problem unless the Press Help Center instructs you to do so.

Unfamiliar Barnes & Noble Charge

An unfamiliar transaction may involve:

BN.com merchandise order
Local-store purchase
Premium Membership renewal
NOOK eBook
Audiobook purchase or subscription
Digital magazine subscription
Gift card or eGift card
Preorder authorization
Purchase by another household member
Separate shipment from a larger order
Barnes & Noble Mastercard transaction

Review:

BN.com Order History.
Membership renewal status.
NOOK digital library and order history.
Audiobook subscriptions.
Gift-card purchases.
Household purchases and authorized card users.
Email receipts.

Contact Barnes & Noble for an explanation. Contact Barclays for a Barnes & Noble Mastercard account transaction. Contact the bank promptly if a completed charge remains unauthorized.

Barnes & Noble Account or Login Problem

For an account-access issue:

Confirm the email address used for the account.
Check spam and junk folders for login or verification messages.

Use the official password or sign-in recovery process.
Confirm whether a separate NOOK account exists.
Avoid creating multiple accounts unless support instructs you to do so.
Contact support if Order History, membership or digital content is missing.

Do not provide a password, one-time verification code or gift-card PIN to an unexpected caller or email sender.

Barnes & Noble Product Safety and Recalls

Stop using a product that presents:

Fire or overheating
Battery swelling
Electrical sparking
Choking hazard
Sharp broken pieces
Unsafe toy components
Unstable furniture or display products
Missing safety warnings

Check the Barnes & Noble Help Center and U.S. Consumer Product Safety Commission notices.

For an immediate fire, injury or electrical danger, contact emergency services.

Fake Barnes & Noble Gift Cards, Jobs and Support Scams

Be cautious with unexpected calls, texts, emails and social-media messages claiming to involve Barnes & Noble.

Warning signs include:

A demand to purchase Barnes & Noble gift cards to pay a bill, fine or government agency
A request for a gift-card number and PIN
A fake order or membership-renewal message
An unofficial refund link
A request for remote access to a computer
A request for a one-time login code
A fake job offer requiring payment for equipment
A fake author or publisher solicitation
A website address that imitates Barnes & Noble
Pressure to act immediately

Verify the message through BarnesandNoble.com, the official store locator or 1-800-843-2665.

Barnes & Noble gift cards should not be used as payment to a government office, utility company, debt collector, technical-support caller or unknown online seller.

How to Escalate a Barnes & Noble Complaint

Determine whether the issue involves BN.com, a store, membership, NOOK, gift cards, Barclays or B&N Press.
Use the department that controls the transaction.
Provide the order, receipt or membership information privately.
Explain the date, problem and requested resolution.
Ask for a support case or chat reference.
For a store problem, ask for the store manager.
For an online problem, request a customer-service supervisor.
Ask which return, membership, digital-content or payment policy controls the decision.
Request the refund, replacement, credit, cancellation or denial in writing.

Save receipts, tracking records, screenshots and correspondence.
Send a concise written complaint to Barnes & Noble Booksellers, Inc., 33 East 17th Street, New York, NY 10003, when ordinary support does not resolve the issue.
Use the appropriate payment, privacy, consumer-protection or product-safety route when necessary.

The corporate telephone number is 1-212-633-3300. It should not replace the regular order, store, membership, NOOK, gift-card or Barclays support process.

A review submitted to CustomerServiceNumbers.com does not contact Barnes & Noble, cancel an order, stop a membership renewal, issue a refund, restore a gift card, access a NOOK account or open a corporate complaint.

Barnes & Noble Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Barnes & Noble customer reviews. The current rating is 0.0 out of 5 based on zero reviews.

There is not enough CSN review data to establish a current positive or negative service trend.

Future reviews may help readers understand experiences involving:

Online orders
Payment updates
Shipping and delivery
Missing or damaged merchandise
Store purchases
Pickup orders
Returns and refunds
Premium Membership
Rewards and stamps
Gift cards
NOOK devices
eBooks and audiobooks
Barnes & Noble Mastercard
Complaint escalation

Because no CSN reviews have been submitted, statements about what Barnes & Noble customers usually praise or complain about would be speculative.

Frequently Asked Questions About Barnes & Noble Customer Service

What is the Barnes & Noble customer-service number?

Call 1-800-843-2665, also written as 1-800-THE-BOOK.

What are Barnes & Noble customer-service hours?

Current telephone hours are every day from 9 AM to 9 PM Eastern Time.

Does Barnes & Noble have 24-hour customer service?

Barnes & Noble currently offers online chat 24 hours a day. Telephone agents are available during the published daily phone hours.

What is the international Barnes & Noble number?

International customers can call 1-201-559-3882.

How do I email Barnes & Noble?

Use the official support-request form. Membership questions may also be sent to membership@bn.com.

How do I track a Barnes & Noble order?

Use the tracking link in the shipping-confirmation email or open Order History in the BN.com account.

Can I cancel a Barnes & Noble order?

A physical online order can be canceled only during the brief period when the Cancel Items option remains available in Order History.

Can I cancel a Buy Online, Pick Up in Store order?

No. The customer and store cannot manually cancel it after placement. If it is not collected within five days, Barnes & Noble cancels it and does not charge the payment method.

How long do I have to return a Barnes & Noble order?

Most eligible online merchandise can be returned within 30 days after delivery. Eligible store purchases can generally be returned within 30 days with the receipt.

Can I return an online order to a Barnes & Noble store?

Yes, most eligible BN.com products can be returned to a store with the packing slip, order-confirmation email or billing-summary email and the original payment method.

Can I return an eBook?

Digital content is generally nonreturnable. An eBook ordered through BN.com may have a very brief cancellation window while it remains in process.

How long do I have to return a NOOK?

An eligible undamaged NOOK can generally be returned within 14 days of receipt.

What is the Barnes & Noble Membership number?

Call 1-866-238-7323.

How much is Premium Membership?

The current Premium Membership price is $39.99 per year plus applicable tax. Pricing and benefits can change.

How do I stop Barnes & Noble Membership renewal?

Open the membership profile in the linked BN.com account and select Cancel Premium, submit a cancellation request or contact customer service.

Can I get a Premium Membership refund?

A refund may be available during the first 30 days of the new or renewed term when no eligible Premium benefit was used.

What is the Barnes & Noble gift-card balance number?

Call 1-800-295-3029.

Do Barnes & Noble gift cards expire?

Barnes & Noble states that its gift cards do not expire and do not have dormancy fees.

Who handles the Barnes & Noble Mastercard?

Barclays handles the card account. Call 1-866-896-5547.

Who owns Barnes & Noble?

Barnes & Noble is privately owned by Elliott Advisors (UK) Limited.

Where is Barnes & Noble headquartered?

Barnes & Noble identifies its home office and flagship store at 33 East 17th Street, New York, New York 10003.

What is the Barnes & Noble corporate phone number?

The corporate main number is 1-212-633-3300. Routine order and account issues should begin with customer service.

Related Retail, Book and Digital Customer Service Pages

Related Corporate Office Help

Barnes & Noble Corporate Office Headquarters

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official telephone numbers, order and return routes, membership guidance, gift-card contacts, NOOK support, complaint escalation information and customer reviews.

We are not owned by Barnes & Noble Booksellers, Inc., Elliott Advisors, Barclays, NOOK Digital, B&N Press, a Barnes & Noble store, magazine provider, shipping carrier or payment company.

Share Your Barnes & Noble Customer Service Experience

Have you contacted Barnes & Noble about an online order, store purchase, pickup, missing delivery, damaged book, return, refund, Premium Membership, Rewards, gift card, NOOK device, eBook, audiobook, Mastercard or unresolved complaint?

Leave a factual review below and explain the support route used, approximate response time and whether the issue was resolved.

Comments are moderated. Do not include order numbers, membership numbers, gift-card numbers, PINs, tracking numbers, home addresses, payment information, account passwords, digital-library screenshots, private correspondence or personal information about a bookseller, store manager, delivery driver or support representative.

Page Update Note

This Barnes & Noble customer-service page was reviewed and updated on July 18, 2026. The update confirmed the current customer-service and international telephone numbers, corrected the daily hours, added 24-hour chat, Membership, gift-card, NOOK and Barclays support, and replaced the former 122 Fifth Avenue address with the current home office at 33 East 17th Street.

The update also added current order-cancellation, pickup, return, refund, membership-renewal and digital-content guidance. Unsupported review claims were removed because CustomerServiceNumbers.com has not yet received a Barnes & Noble review.

Last Updated: July 18, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Barnes & Noble Booksellers, Inc., Elliott Advisors, Barclays, NOOK Digital, B&N Press, a Barnes & Noble store, magazine provider, shipping carrier or payment company. Barnes & Noble does not provide customer support through this website.

Telephone numbers, hours, store locations, membership prices, benefits, shipping terms, return periods, refund methods, gift-card rules, NOOK support, digital-content policies, credit-card programs and corporate information can change. Review the current receipt, order confirmation, membership terms, return policy, subscription agreement and official Barnes & Noble Help Center.

This page cannot place or track an order, cancel a membership, issue a refund, restore a gift card, access a NOOK library, cancel a credit card, locate a package or resolve a local-store complaint. It is not legal, financial, tax, cybersecurity, publishing, product-safety or payment-dispute advice.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

Barnes & Noble Customer Service: Orders, Returns, Membership and NOOK Support