Boost Mobile is a wireless service brand offering prepaid and postpaid phone plans, smartphones, bring-your-own-phone activation, eSIM support, mobile hotspot, international calling options, device financing where available, Boost Protect, and account management through the Boost Mobile app and website. Customers often contact Boost Mobile customer service for billing, payments, activation, SIM or eSIM setup, number transfers, port-out PINs, device unlocks, lost or stolen phones, account access, plan changes, data speeds, coverage, Boost Protect claims, fraud concerns, spam texts, and cancellation help.
If you are looking for the Boost Mobile customer service phone number, Boost Mobile now lists 1-833-50-BOOST or 1-833-502-6678 for Customer Care. This replaces the older Boost Mobile customer service number that appeared on some older directory pages.
How to Contact Boost Mobile Customer Service
- Boost Mobile Customer Service Phone Number: 1-833-50-BOOST or 1-833-502-6678
- Customer Care Hours: Every day, 8:00 AM to midnight ET
- Boost Mobile Chat: Available through the chat icon on Boost Mobile’s support site
- Activation Specialists: 1-866-957-8278
- Activation Support Hours: Every day, 8:00 AM to midnight ET
- International Services Questions: +1-303-557-7090
- International Care Hours: 24/7
- Lost, Stolen, Fraud, SIM Swap, or Suspicious Account Activity: 1-833-502-6678
- Boost Protect / Likewize Claims: 1-844-534-3099
- Spam Text Reporting: Forward the spam number to 7726 or email roboblocking@boostmobile.com
- Boost Mobile Support Center: Boost Mobile Help Center
- Contact Support Teams: Boost Mobile Support Teams
- Activate Service: Boost Mobile Activation
- Manage Account and Pay Bill: Boost Mobile My Account
- Port-Out / Number Transfer Help: Transfer Your Boost Mobile Number
- Device Unlock Policy: Boost Mobile Unlocking Policy
- Fraud Prevention: Boost Mobile Fraud Prevention
- Find a Store: Boost Mobile Store Locator
- Corporate / Brand Parent: Boost Mobile is an EchoStar brand
- Website: boostmobile.com
Important support note: Boost Mobile support is now routed through 1-833-502-6678, chat, the Boost Mobile app, and account-specific support tools. The correct route depends on whether the issue involves billing, activation, device setup, porting, unlocking, fraud, Boost Protect, or a store purchase.
Best Way to Reach Boost Mobile by Issue
- General customer service: Call 1-833-502-6678 or use Boost Mobile chat.
- Activation help: Call 1-866-957-8278 or activate online.
- Billing or payment: Sign in to My Account, use the Boost Mobile app, or call Customer Care.
- Make a guest payment: Use the automated payment option through Customer Care if you have the phone number and exact amount.
- Port-out PIN: Call 1-833-502-6678. Do not cancel the line before the transfer is complete.
- Device unlock request: Review the unlock policy and call 1-833-502-6678.
- Lost or stolen phone: Call 1-833-502-6678 immediately.
- SIM swap, fraud, or suspicious account activity: Contact Boost Mobile right away at 1-833-502-6678.
- Spam or fraudulent text message: Forward the spam number to 7726 or email roboblocking@boostmobile.com.
- Boost Protect claim: Visit the Likewize claim site or call 1-844-534-3099.
- International service questions: Call +1-303-557-7090.
What to Have Ready Before Contacting Boost Mobile
- Your Boost Mobile phone number
- Your account email address
- Your 4-digit Boost account PIN or security PIN
- The device IMEI or serial number
- SIM card number or eSIM details if relevant
- Payment confirmation, billing amount, payment date, or AutoPay details
- Order number, tracking number, or store receipt for phone purchases
- Port-out request details, account number, and number transfer PIN issue if relevant
- Unlock request details, device payoff status, activation date, and account status
- Boost Protect claim number, damage details, police report, or lost/stolen details if relevant
- Text message screenshots, suspicious phone numbers, and links if reporting spam or fraud
- Case number, chat transcript, email, or prior support response
Common Boost Mobile Customer Service Issues
Common reasons customers contact Boost Mobile include:
- Bill payment, AutoPay, payment posting, or guest payment questions
- Activation problems, SIM card setup, eSIM setup, and phone setup issues
- Porting a number into Boost Mobile or transferring a number out
- Requesting a port-out PIN
- Device unlock requests and unlock eligibility questions
- Lost or stolen phones
- SIM swap fraud, account takeover, suspicious texts, and scam calls
- Coverage, data speed, signal, roaming, hotspot, and plan feature questions
- Changing plans, adding lines, canceling a line, or reactivating service
- Phone orders, shipping, store purchases, returns, and promotional offers
- Boost Protect, AppleCare Services, Likewize claims, damaged phones, and replacement devices
- International calling, global talk/text, and international roaming questions
Boost Mobile Customer Reviews and Complaints on CSN
The live CustomerServiceNumbers.com Boost Mobile page currently shows a 2.5 out of 5 rating based on 4 reviews. The visible CSN reviews are older, from 2016 through 2018.
Current CSN review themes include complaints about difficulty reaching customer service, 611 not working for one customer, Boost Up/account help issues, and network or service-quality frustration. One visible review is positive and describes courteous customer service after an overcharge issue involving a phone purchase at Best Buy.
Because the visible reviews are older and limited in number, they should be treated as individual historical experiences rather than a complete picture of Boost Mobile customer service today. If you have contacted Boost Mobile about billing, activation, porting, unlocking, fraud, service coverage, device protection, or a complaint, you can leave a review below.
Billing, Payments, AutoPay, and Refunds
Boost Mobile customers can manage billing through the Boost Mobile app, My Account, automated phone payment, or Customer Care. Boost also allows guest payments by phone through its automated system when the payer has the customer’s phone number and exact payment amount.
Boost says that if an agent processes a payment, a convenience fee may apply. Boost also states that once a payment is applied to an account, it is not refundable, transferable, or exchangeable and has no surrender value.
Before disputing a payment, compare your Boost account history with your bank or card statement. Keep confirmation numbers, AutoPay screenshots, plan details, and payment dates.
Activation, SIM Cards, eSIM, and Bring Your Own Phone
Boost Mobile activation can involve a new phone, a SIM kit, eSIM, a ported number, or a bring-your-own-device setup. If you are activating a new line or new phone, use Boost’s activation page or call activation specialists at 1-866-957-8278.
Before activating, confirm that your phone is compatible, unlocked, and not reported lost or stolen. If you are bringing a phone from another carrier, you may need the account number, billing address, account owner name, and number transfer PIN from the old carrier.
Port-Out PINs and Transferring Your Number Away from Boost
If you are transferring your Boost Mobile number to another carrier, Boost says you need a port-out PIN for each mobile number being transferred. Boost instructs customers to call Customer Care at 1-833-502-6678 to get a port-out PIN.
Do not cancel your Boost Mobile line before porting out. Boost says the line will cancel automatically once the number transfer is complete. If you cancel first, you may lose the ability to transfer the number.
Device Unlock Requests
Boost Mobile’s unlock policy depends on whether the device is prepaid, postpaid, financed, paid in full, active, and otherwise eligible. Boost says customers who believe they meet the unlock requirements can call 1-833-502-6678 to request an unlock.
For postpaid devices, Boost says it will unlock the device after the financing plan is completed, or right away if the postpaid device was paid in full and is eligible. For prepaid devices, Boost says eligible prepaid devices can be unlocked one year after initial activation if the account is in good standing and other requirements are met.
Military personnel deployed overseas may also have unlock options if they meet Boost’s military unlock requirements.
Boost Protect, Phone Insurance, Repairs, and Claims
Boost Protect and Boost Protect with AppleCare Services may help with damaged, lost, stolen, or malfunctioning devices depending on the coverage. Boost says Boost Protect can be canceled by calling Customer Care at 1-833-502-6678.
For Boost Protect claims, visit the Likewize claim site or call Likewize Care at 1-844-534-3099. Have your mobile number, Boost PIN, device details, claim information, and payment method for any deductible or service fee ready.
Fraud, SIM Swap, Lost Phones, and Spam Texts
Boost Mobile warns customers to protect personal information such as Social Security numbers, dates of birth, PINs, passwords, phone numbers, and account details. Boost says it will never call or text asking for personal information. If someone contacts you claiming to be Boost and asks for personal or account information, do not share it and contact Boost Mobile directly at 1-833-502-6678.
- Call Boost immediately if your device is lost or stolen.
- Call Boost if you suspect SIM swap fraud, port-out fraud, or account takeover.
- Do not click suspicious links in text messages claiming to be from Boost Mobile.
- Do not share one-time codes, passwords, PINs, payment details, or full account information with unexpected callers.
- Forward spam or fraudulent text numbers to 7726.
- Email spam text details to roboblocking@boostmobile.com.
- If you shared sensitive information, contact your bank, card issuer, credit bureaus, and Boost Mobile quickly.
How to Escalate a Boost Mobile Complaint
If Boost Mobile customer service does not resolve your issue, try these escalation steps:
- Save your account number, phone number, PIN status, payment records, device IMEI, SIM/eSIM details, chat transcripts, and case numbers.
- Use the correct route: Customer Care, activation support, international care, Boost Protect/Likewize, spam reporting, or a Boost Mobile store.
- If the issue involves a port-out PIN, ask Customer Care to confirm the account verification steps and do not cancel the line before transfer.
- If the issue involves a device unlock, ask whether the device is prepaid or postpaid, whether it is paid off, and whether it meets the unlock policy.
- If the issue involves billing, ask whether the charge is for service, device financing, AutoPay, agent-assisted payment, add-ons, Boost Protect, or taxes/fees.
- If the issue involves fraud, ask Boost to secure the account, review SIM or port activity, and document the fraud report.
- If the issue involves a store purchase, keep the receipt, store location, date, phone serial number, and manager response.
- If the issue remains unresolved, consider filing a complaint with the FCC, FTC, BBB, state attorney general, payment card issuer, or other appropriate agency.
- For corporate-level contact information, use the Boost Mobile corporate office resource linked below.
Boost Mobile Compared with Competitors
Boost Mobile competes with wireless carriers and prepaid wireless brands such as Cricket Wireless, Metro by T-Mobile, Straight Talk, Visible, Mint Mobile, Total Wireless, TracFone, Consumer Cellular, T-Mobile, AT&T, Verizon, US Mobile, Google Fi, and other mobile providers. Customers comparing wireless carriers often look at price, coverage, data speeds, hotspot, international features, device financing, activation fees, customer service access, porting experience, device unlock policy, fraud protection, and cancellation flexibility.
Related Customer Service and Consumer Resources
- Boost Mobile Corporate Office Headquarters
- Cricket Wireless Customer Service
- Metro by T-Mobile Customer Service
- Straight Talk Customer Service
- Verizon Wireless Customer Service
- AT&T Customer Service
- T-Mobile Customer Service
- CSNDB.com Chat and Text Support Resources
- ChargeOnMyCard.com: Identify Unknown Credit Card Charges
- ThinkItIsAScam.com: Scam and Fraud Warning Guides
- ZeroStars.org: Read and Leave Company Reviews
Frequently Asked Questions About Boost Mobile Customer Service
What is the Boost Mobile customer service phone number?
The current Boost Mobile customer service phone number is 1-833-50-BOOST or 1-833-502-6678. Boost lists Customer Care hours as every day, 8:00 AM to midnight ET.
What is the Boost Mobile activation support phone number?
Boost Mobile activation specialists can be reached at 1-866-957-8278. Use this route for new-line activation, device setup, and getting started with Boost Mobile.
How do I get a Boost Mobile port-out PIN?
Call Boost Customer Care at 1-833-502-6678. Boost says you need a port-out PIN for each mobile number being transferred, and you should not cancel the line before the number transfer is complete.
How do I unlock a Boost Mobile phone?
Review Boost Mobile’s unlocking policy and call 1-833-502-6678 if you believe the device is eligible. Eligibility depends on factors such as prepaid or postpaid status, financing, activation date, payment status, and account standing.
How do I report Boost Mobile fraud or SIM swap concerns?
Call Boost Mobile Customer Care at 1-833-502-6678 immediately. Boost warns that it will never call or text asking for personal information, passwords, PINs, or account details.
How do I report a lost or stolen Boost Mobile phone?
Call 1-833-502-6678 immediately if your Boost Mobile device is lost or stolen. If you have Boost Protect, you may also need to file a claim through Likewize.
What is the Boost Protect claim phone number?
For Boost Protect claims, call Likewize Care at 1-844-534-3099 or use the online claim process. Have your mobile number and Boost PIN ready.
Can Boost Mobile payments be refunded?
Boost says once a payment is applied to an account, it is not refundable, transferable, or exchangeable and has no surrender value. If you believe there was an error or unauthorized charge, contact Boost Mobile and your payment provider promptly.
Where is Boost Mobile corporate office?
Boost Mobile is now an EchoStar brand. Older directory pages may still list Irvine, California or legacy Boost/DISH phone numbers. For routine billing, activation, porting, fraud, unlock, and account issues, use Boost Mobile Customer Care at 1-833-502-6678 first.
Page Update Note
Updated June 2026: This page was refreshed with current Boost Mobile customer service routing for billing, payments, activation, SIM and eSIM setup, port-out PINs, device unlocks, lost or stolen phones, fraud, spam texts, Boost Protect, Likewize claims, international support, and corporate ownership information.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, chat, sign in, use the app, visit a store, report fraud, request an unlock, or escalate through another route.
Share Your Boost Mobile Customer Service Experience
Have you contacted Boost Mobile customer service about billing, activation, AutoPay, port-out PINs, device unlocking, lost or stolen phones, SIM swap fraud, coverage, data speeds, Boost Protect, phone repairs, store service, or account cancellation? Share your experience below. Include the support route you used, how long it took to get help, and whether Boost Mobile resolved the issue. Do not post full phone numbers, account numbers, PINs, passwords, IMEI numbers, payment details, addresses, one-time codes, identity documents, or private account information in public comments.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Boost Mobile, EchoStar, DISH Wireless, Likewize, AppleCare, any Boost Mobile store, device manufacturer, financing provider, or wireless network partner. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, plan terms, payment rules, unlock policies, porting rules, device-protection terms, fraud procedures, coverage, data speeds, and website links may change. Do not post private account, phone, payment, identity, legal, security, or wireless-service information in public comments. Always verify important billing, activation, unlock, porting, device, legal, fraud, and account information directly with Boost Mobile or the appropriate provider before taking action.
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