Verizon Wireless customers may need help with an unexpected bill increase, mobile outage, missing promotional credit, trade-in, device payment, international service, prepaid account, lost phone, unauthorized account change, or canceled line.
This page focuses specifically on Verizon mobile and wireless support. For Verizon Fios, home internet, television, and broader company contacts, see our main Verizon customer service guide.
Verizon Wireless contact information reviewed and updated in June 2026.
How To Contact Verizon Wireless
- Verizon Wireless Customer Service: 1-800-922-0204
- From a Verizon Mobile Phone: Dial *611
- Verizon Prepaid Customer Service: 1-888-294-6804
- International Support Outside the United States: +1-908-559-4899
- Account Takeover and Fraud Prevention: 1-888-483-7200
- Unauthorized Number Transfer or Port-Out Fraud: 1-888-844-7095
- National Accessibility Customer Service: 1-888-262-1999
- Verizon Mobile Support: Verizon Support Center
- Phone, Chat and Callback Options: Contact Verizon
- Manage an Account: My Verizon
- Check Wireless Service: Verizon Network Status
- Find a Store: Verizon Store Locator
- Corporate Headquarters: Verizon Communications Inc., 1095 Avenue of the Americas, New York, NY 10036
Support-hours note: Verizon does not provide live telephone assistance around the clock for every department. Live hours vary by issue and support route. Automated tools and chat may be available outside normal telephone hours, so check Verizon’s official contact page for the availability shown for your account problem.
Verizon does not prominently advertise a general customer-service email address for mobile account problems. Customers are generally directed to telephone support, My Verizon, secure chat, or a scheduled callback.
Choose the Correct Verizon Wireless Support Route
Using the correct department can reduce transfers and help prevent a mobile problem from being routed to Fios or home-internet support.
- Monthly mobile billing or account problem: Call 1-800-922-0204, dial *611, or sign in to My Verizon.
- Prepaid account, refill, balance, or eSIM problem: Call Verizon Prepaid at 1-888-294-6804.
- No cellular service or mobile outage: Check Verizon’s network-status tool before repeatedly resetting the device.
- International roaming or travel problem: Call +1-908-559-4899 when outside the United States.
- Unauthorized SIM or device change: Dial *611 or call 1-800-922-0204 immediately.
- Account takeover: Call Verizon Fraud Prevention at 1-888-483-7200.
- Unauthorized number transfer: Call the port-out fraud line at 1-888-844-7095.
- Accessibility assistance: Call 1-888-262-1999.
- Fios or Verizon home service: Use the main Verizon customer service page rather than the wireless department.
Information To Gather Before Contacting Verizon
Having the following information available may help the representative locate the account and understand the problem:
- The Verizon mobile number involved
- The account owner’s name
- The account PIN or another approved verification method
- The date the problem began
- The device make, model, IMEI, or serial number when relevant
- The current and previous Verizon bills
- The name or terms of any promotion involved
- Trade-in submission and shipping information
- Order, tracking, return, or case numbers
- Screenshots of errors, charges, offers, or conversations
- The name or identification number of previous representatives
- The specific resolution being requested
Do not post account PINs, complete telephone numbers, Social Security numbers, payment-card information, or other sensitive information in a public review.
Verizon Wireless Billing and Payment Problems
Mobile bills can change because of plan adjustments, device-payment charges, taxes, surcharges, international use, connected-device lines, subscriptions, insurance, late fees, Auto Pay changes, or promotional credits that ended or did not apply.
How To Review a Higher Verizon Bill
- Download the current and previous bills from My Verizon.
- Compare each line rather than only comparing the total amount due.
- Look for plan changes, new features, device installments, one-time charges, taxes, perks, and insurance.
- Confirm that any Auto Pay or paper-free billing discount still applies.
- Check whether a promotional credit is missing or has ended.
- Identify whether a smartwatch, tablet, hotspot, or other connected-device line remains active.
- Contact Verizon and ask the representative to explain each disputed charge.
- Request a case number and record any promised adjustment or credit.
When a representative promises a credit, ask whether it will appear immediately or on a future billing statement. Continue checking subsequent bills until the adjustment appears.
Missing Device Promotions and Trade-In Credits
Customers frequently contact wireless carriers about a trade-in that was delivered but not processed, an advertised phone credit that has not appeared, or a promotion that was removed after a plan or line change.
Before Contacting Verizon About a Promotion
- Locate the original advertisement or offer terms.
- Confirm that the purchase date fell within the promotional period.
- Verify that the correct plan and device were selected.
- Find the trade-in submission number and shipping receipt.
- Confirm the IMEI of the device that was returned.
- Check whether the offer required monthly credits over a set period.
- Determine whether a line, plan, or payment arrangement changed after the purchase.
Ask Verizon to identify the exact promotion attached to the order, its eligibility requirements, the trade-in status, and the date credits should begin. Keep the case number if the matter requires further review.
Verizon Wireless Outages and No-Service Problems
Before replacing a device or changing account settings, determine whether the problem affects one phone, every line on the account, or other Verizon customers in the same area.
Steps To Check a Verizon Wireless Outage
- Open Verizon’s network-status page.
- Enter the address or area where service is unavailable.
- Sign in to My Verizon for account-specific information.
- Record when the problem began and which lines are affected.
- Save screenshots of any outage or restoration notice.
Basic Mobile Troubleshooting
- Restart the phone.
- Turn Airplane Mode on and off.
- Confirm that the line and account are active.
- Check for a device software update.
- Confirm that cellular data is enabled.
- Test calls, text messages, and mobile data separately.
- Record any error message.
- Check whether the problem occurs in more than one location.
- Remove and reinsert a physical SIM when appropriate.
- Avoid deleting an eSIM unless Verizon instructs you to do so.
If service problems continue without a reported outage, ask technical support to review account provisioning, the SIM or eSIM, device compatibility, local tower conditions, and whether the line needs to be refreshed.
Lost or Stolen Verizon Phones
Act promptly when a Verizon phone is lost or stolen, particularly when the device was unlocked or contained access to email, banking, payment, or authentication apps.
- Use Apple Find My, Google Find My Device, or the applicable location service.
- Lock the device remotely when possible.
- Suspend the Verizon line through My Verizon.
- Change important passwords if the device may have been accessed.
- Contact Verizon if you cannot access the account.
- File an insurance claim when the device has eligible coverage.
- Report a theft to local law enforcement when appropriate.
- Keep the device IMEI, serial number, and police-report number.
Suspending a line is different from permanently canceling it. Ask how long the suspension can remain in place and whether billing or device payments continue.
Verizon Fraud, SIM Swaps, and Unauthorized Accounts
Contact Verizon immediately if you receive an unexpected notice involving a SIM change, device change, password reset, new line, equipment order, account transfer, or telephone-number transfer.
Unauthorized SIM or Device Change
Dial *611 from a Verizon phone or call 1-800-922-0204. After normal telephone hours, sign in to Verizon chat and request a live agent.
Unauthorized Number Transfer
If Verizon reports that your number was transferred to another carrier without permission, call 1-888-844-7095 immediately.
Verizon Account Takeover
If someone gained control of an existing account or used it to make unauthorized changes, call Verizon Fraud Prevention at 1-888-483-7200.
Identity Theft and Unauthorized New Accounts
Use Verizon’s account-security and fraud claim process when someone opened a Verizon account using your identity. Keep copies of credit reports, identity-theft reports, police reports, collection notices, Verizon correspondence, and all supporting documents.
Suspicious Verizon Texts and Emails
- Forward suspicious text messages to 7726, which spells SPAM.
- Do not provide an account PIN, password, Social Security number, or verification code.
- Do not install remote-access software at an unexpected caller’s request.
- Contact Verizon through My Verizon, its official website, or a number printed on a legitimate bill.
Canceling Verizon Wireless Service
Before disconnecting mobile service, review the financial and account effects of cancellation.
- Check the billing-cycle ending date.
- Review every remaining device-payment balance.
- Confirm whether monthly promotional credits will stop.
- Review smartwatch, tablet, hotspot, and connected-device lines.
- Check subscriptions and perks billed through Verizon.
- Download important bills and account records.
- Ask how the final bill will be delivered.
- Request written confirmation of the cancellation.
Verizon currently states that canceled mobile service generally ends on the final day of the billing cycle rather than the date the cancellation was requested. Remaining device balances may become due, and promotional credits may end.
Moving a Verizon Number to Another Carrier
Do not cancel the Verizon line before the new carrier completes the number transfer. Canceling too early can interfere with the transfer or cause the number to be lost.
How To Get a Verizon Number Transfer PIN
- Generate the Number Transfer PIN through My Verizon.
- Dial #PORT from the Verizon phone and follow the link provided.
- Contact Verizon Customer Service when online generation is unavailable.
Verizon states that the Number Transfer PIN is temporary. Provide it only to the new carrier or an authorized account member. Number Lock may also need to be turned off before the transfer begins.
After the transfer, confirm that:
- The correct telephone number transferred
- Calls, text messages, and data work
- Connected-device lines were separately canceled when necessary
- Verizon issued a final bill
- No unwanted lines remain active
Verizon Company Stores and Authorized Retailers
A location using Verizon branding may be a Verizon Company Store or an independently operated Authorized Retailer. This distinction can affect returns, exchanges, promotional disputes, and which company controls the transaction.
Before visiting a store:
- Use Verizon’s store locator.
- Check whether the location is identified as a Company Store or Authorized Retailer.
- Bring the receipt, device, packaging, identification, and promotional documents.
- Ask the store to document the account.
- Obtain written confirmation of any return or exchange.
- Keep tracking and serial-number records for returned equipment.
If telephone support and a store provide conflicting instructions, ask both parties to document the account and provide a case or transaction number.
How To Escalate an Unresolved Verizon Wireless Complaint
- Start with the correct department. Use monthly mobile, prepaid, fraud, international, or accessibility support as appropriate.
- Request a case number. Record the date, time, representative, and promised action.
- Ask for supervisor review. Clearly state the problem, supporting evidence, and requested resolution.
- Use secure written communication. Save chat transcripts and messages sent through My Verizon.
- Confirm promised credits or callbacks. Record the amount and expected completion date.
- Use Verizon’s formal dispute process when appropriate. Verizon provides a Notice of Dispute process for unresolved disputes.
- Consider an outside complaint. Depending on the issue, options may include the FCC, a state consumer-protection agency, attorney general, or another appropriate regulator.
A formal Notice of Dispute is different from an ordinary request for customer service. Review Verizon’s current customer agreement and dispute instructions before using that process.
Verizon Wireless Customer Reviews and Complaint Sentiment
At the time this page was updated, the CustomerServiceNumbers.com rating module displayed a Verizon Wireless rating of 1.0 out of 5 stars based on three reviews.
The visible customer submissions discuss:
- A defective device and disagreement between telephone support and a retail store about a return or replacement
- Difficulty reaching a live representative and recurring service problems
- An allegedly unauthorized Verizon account appearing in collections and difficulty reaching the correct fraud department
All three visible reviews were submitted in 2018. This is a very small and older sample and should not be interpreted as a current rating of Verizon’s entire network, every store, or every customer-service department.
The reviews are most useful for identifying the kinds of problems that caused customers to seek help. New reviews should explain the type of Verizon service involved, the support route used, whether a case was opened, and whether the matter was resolved.
What To Include in Your Verizon Wireless Review
- Whether the account was monthly or prepaid
- The type of issue: billing, outage, promotion, trade-in, device, cancellation, fraud, or international service
- The approximate date and service area
- Whether a Verizon Company Store or Authorized Retailer was involved
- The support channel used
- Whether Verizon opened a case
- How long it took to receive assistance
- Whether a promised credit, refund, or callback occurred
- Whether the problem was ultimately resolved
What To Expect When Contacting Verizon Wireless
- The automated system may ask for the Verizon mobile number.
- The representative may require the account PIN or another verification method.
- Billing, technical, device, prepaid, and fraud matters may be handled by different teams.
- A store may not be able to resolve account-level billing or fraud issues.
- An Authorized Retailer may have different return or transaction procedures from a Verizon Company Store.
- Trade-in and promotion reviews may require documentation and additional processing time.
- Credits may appear on a later billing statement rather than immediately.
- International-support calls may be handled differently from domestic calls.
Verizon Wireless Frequently Asked Questions
What is the Verizon Wireless customer-service number?
Verizon Wireless Customer Service can be reached at 1-800-922-0204. Verizon customers can also dial *611 from a Verizon mobile phone.
Does Verizon Wireless have 24-hour customer service?
Not for every department. Telephone hours vary by issue and support route. Verizon’s automated tools and chat may be available outside regular telephone hours.
What is the Verizon Prepaid customer-service number?
Verizon Prepaid Customer Service can be reached at 1-888-294-6804.
How do I contact Verizon while outside the United States?
Verizon’s International Support Team can be reached at +1-908-559-4899.
How do I check whether Verizon Wireless is down?
Use Verizon’s network-status tool and sign in to My Verizon for account-specific information. Check whether the issue affects one device, multiple lines, or other customers in the area.
How do I report a lost or stolen Verizon phone?
Try to locate and remotely lock the phone, then suspend the line through My Verizon. Call Verizon Customer Service if you cannot access the account.
How do I report an unauthorized Verizon account change?
Call 1-888-483-7200 for an account takeover. For an unauthorized number transfer, call 1-888-844-7095.
How do I cancel Verizon Wireless service?
Contact Verizon Wireless Customer Service or use the cancellation options available through My Verizon. Review device balances, promotional credits, connected-device lines, and the final billing date before canceling.
Should I cancel Verizon before transferring my number?
No. Keep the Verizon line active until the new carrier completes the transfer. Canceling the line first can interfere with the transfer.
How do I get a Verizon Number Transfer PIN?
Generate the PIN through My Verizon or dial #PORT from the Verizon phone and follow the instructions provided.
How do I complain about a Verizon store?
Determine whether the location is a Verizon Company Store or Authorized Retailer. Keep the receipt, promotion, employee or manager name, and requested resolution. Contact the store manager and Verizon Wireless Customer Service.
Where is Verizon headquartered?
Verizon Communications Inc. lists its corporate headquarters at 1095 Avenue of the Americas, New York, New York 10036.
Related Wireless Customer Service Pages
- Verizon Customer Service, Fios, Billing and General Support
- AT&T Wireless Customer Service
- T-Mobile Customer Service
- Cricket Wireless Customer Service
- SafeLink Wireless Customer Service
Related Consumer Resources
- Verizon Corporate Office and Headquarters Information
- Research an Unknown Verizon or Wireless Charge
- Check a Suspicious Verizon Call, Text, or Email
- Read and Share Company Reviews
- Find Chat and Online Customer-Support Options
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate company support information and share customer-service experiences since 2004. We independently organize contact options, common customer problems, complaint information, review sentiment, and practical resolution steps.
Our goal is not simply to repeat a telephone number. We help consumers determine whether an issue belongs to Verizon monthly mobile support, prepaid service, international support, fraud prevention, a Company Store, an Authorized Retailer, or a formal escalation channel.
Reviews may be moderated for spam, profanity, and personally identifiable information while preserving the reviewer’s original meaning.
Share Your Verizon Wireless Experience
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Your experience may help another customer determine whether to contact monthly mobile support, prepaid service, fraud prevention, international support, a store manager, or a formal escalation channel.
Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Verizon Communications Inc., Verizon Wireless, Verizon Prepaid, or any Verizon retailer. Verizon does not provide customer support through this website. Contact Verizon directly regarding accounts, billing, devices, trade-ins, outages, fraud claims, cancellations, or mobile service.
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