Burger King customers may need assistance with an incorrect order, missing food, refund, BK App payment, delivery problem, Royal Perks account, gift card, restaurant complaint, food-quality concern, or an unfamiliar charge.
The correct place to start depends on where the order was placed. Orders made through the BK App or BK.com are generally handled by Burger King Guest Care, while restaurant purchases and third-party delivery orders follow different refund procedures.
Below are Burger King’s primary support options, practical resolution steps, historical CustomerServiceNumbers.com review sentiment, and related consumer resources.
Burger King contact information reviewed and updated in June 2026.
Burger King Customer Service Help by Issue
- Order placed through the BK App or BK.com: Contact Burger King Guest Care for help with an incorrect order, payment problem, missing item, or eligible refund request.
- Order placed inside a Burger King or at the drive-thru: Contact or return to the restaurant that processed the payment.
- Order placed through DoorDash, Uber Eats, or another delivery platform: Contact the delivery service through which the order was placed.
- Incorrect, missing, cold, or poorly prepared food: Save the receipt and contact the restaurant promptly. Use Guest Care if the restaurant does not resolve the matter.
- Duplicate or incorrect BK App charge: Review the order history and payment record, then submit a Guest Care request.
- Royal Perks Crowns or reward problem: Sign in to the BK account and contact Guest Care with the order details.
- BK account or login problem: Use the Burger King Help Center’s account section or contact Guest Care.
- Gift-card balance problem: Keep the physical or digital gift card, purchase receipt, and transaction details before contacting Guest Care.
- Restaurant cleanliness or employee complaint: Identify the exact restaurant, visit date, time, and order number.
- Food-safety or allergy concern: Stop eating the product, retain the receipt and packaging when appropriate, and report the matter promptly.
- Unresolved restaurant complaint: Ask for the restaurant manager or franchise operator, then escalate through Burger King Guest Care.
How To Contact Burger King
- Burger King Guest Care: 1-888-218-7853
- Online Guest Care Request: Submit a Burger King Support Request
- Burger King Help Center: Visit the BK Help Center
- Mobile-Order Help: BK App and Online Order Support
- Royal Perks Help: Royal Perks Support
- BK Account Help: Manage a BK Account
- Find a Burger King Restaurant: Burger King Restaurant Locator
- Corporate Office: 5707 Blue Lagoon Drive, Miami, FL 33126
- Official Website: BK.com
Important: The previously listed 305-378-3535 number should not be presented as Burger King’s primary Guest Care number. Burger King’s current Help Center directs customers to 1-888-218-7853 or its online support form.
Burger King does not publish one universal schedule that applies to every restaurant or Guest Care channel. Restaurant hours vary by location, and telephone or online-response availability may change.
How To Request a Burger King Refund
The refund process depends on how the order was placed and which company processed the payment.
BK App or BK.com Orders
For an order placed directly through the BK App or BK.com, contact Burger King Guest Care. The support team can review order problems and eligible refund requests under Burger King’s applicable refund policies.
Include:
- The email address associated with the BK account
- The restaurant location
- The order date and approximate time
- The order or confirmation number
- The amount charged
- A description of what was missing or incorrect
- Photos when they help document the problem
- The resolution requested
Restaurant and Drive-Thru Orders
If the purchase was made inside a Burger King restaurant or at its drive-thru, request the refund from that restaurant. The restaurant processed the payment and must generally review and approve the refund.
Bring or provide the receipt, payment method, order details, and the food or packaging when appropriate. Ask for the restaurant manager if the first employee cannot authorize a correction or refund.
If the restaurant does not resolve the matter, contact Burger King Guest Care and explain which restaurant and manager you contacted.
DoorDash, Uber Eats, and Other Delivery Orders
If the order was placed and paid for through DoorDash, Uber Eats, or another third-party delivery platform, submit the complaint through that service.
Burger King may not have access to the complete order or payment information when a separate delivery company processed the transaction. Use the delivery app’s order-help or refund process and retain screenshots of the order.
If the order was placed through the BK App or BK.com but delivered by a delivery partner, start with Burger King Guest Care because Burger King received the original order.
Wrong, Missing, or Poorly Prepared Burger King Orders
Order complaints may involve missing food, incorrect sandwiches, omitted modifications, cold food, undercooked products, unavailable items, long waits, or an order given to the wrong customer.
What To Do
- Check the receipt or app confirmation against the food received.
- Photograph the order when the problem can be visually documented.
- Contact the restaurant as soon as possible.
- Ask whether the restaurant can replace the item or issue a refund.
- Record the employee or manager’s name and response.
- Contact Guest Care if the restaurant does not resolve the complaint.
Be specific about whether the requested resolution is a replacement, refund, account credit, restored reward, or explanation.
BK App Payment and Duplicate-Charge Problems
A BK App payment problem may involve a duplicate charge, a payment accepted without an order confirmation, a canceled order that still appears charged, or an amount that differs from the expected total.
Before contacting Burger King:
- Review the BK account’s order history
- Check whether the transaction is pending or fully posted
- Confirm that a second order was not submitted accidentally
- Save screenshots of the order and payment status
- Check email for an order confirmation
- Record the restaurant and order time
A temporary pending authorization may differ from a completed charge. If the transaction remains posted but no valid order was received, contact Guest Care and provide the transaction details.
If Burger King cannot locate the transaction and the charge appears unauthorized, contact the bank or card issuer after documenting your attempt to resolve the problem with Burger King.
Royal Perks Crowns, Rewards, and Account Problems
Royal Perks members may contact Burger King about missing Crowns, an offer that did not apply, an unavailable reward, login trouble, or a balance associated with an old BK account.
Before submitting a request:
- Confirm that you were signed in before placing the order
- Check the Royal Perks activity in the account
- Save the order receipt or confirmation
- Note the offer or reward used
- Confirm whether the restaurant participated in the offer
- Review any expiration date or purchase requirement
Burger King currently states that an account’s email address cannot be edited after it is established. A customer who wants to use a different email may need to create a new account and contact Guest Care about transferring eligible Crown Points or gift-card funds.
Burger King Gift-Card Problems
Gift-card complaints may involve a card that will not work, a balance that appears incorrect, an online payment problem, a damaged card, or funds associated with an old BK account.
Keep the following information:
- The physical or digital gift card
- The original purchase receipt, when available
- The date and location where the card was purchased
- The expected balance
- The date and restaurant where the card was declined
- Any error message shown in the app
Do not publish the complete gift-card number or PIN in a public review.
Restaurant Cleanliness and Employee Complaints
Most Burger King restaurants are independently operated by franchisees. This means a location manager or franchise operator may be the fastest route for a complaint involving cleanliness, staffing, restaurant hours, employee conduct, or food preparation.
Document:
- The complete restaurant address
- The restaurant number shown on the receipt
- The date and approximate time
- Whether the order was dine-in, drive-thru, pickup, or delivery
- The names or descriptions of employees contacted
- Photos when appropriate and legally permitted
- The manager’s response
- The resolution requested
When submitting a Guest Care request, avoid describing the complaint only as “bad service.” Explain what occurred, who was contacted, and what reasonable correction you requested.
Food-Safety and Allergen Concerns
If food appears undercooked, contaminated, improperly handled, or likely to contain an unexpected allergen, stop eating it and contact the restaurant promptly.
When appropriate:
- Retain the receipt and packaging
- Photograph the food
- Record the restaurant and order time
- Ask for the manager
- Submit a Burger King Guest Care report
- Seek medical care when symptoms or exposure warrant it
Customers with allergies should review Burger King’s current ingredient and allergen information before ordering. Restaurant kitchens handle multiple ingredients, and cross-contact may be possible.
CustomerServiceNumbers.com cannot determine whether food caused an illness or provide medical advice.
Burger King Restaurant Hours and Closed-Location Complaints
Burger King restaurant hours vary by location. Online listings, delivery platforms, signs, and actual operating hours may occasionally differ.
If a restaurant is closed during posted hours:
- Confirm the location and current hours through the Burger King locator.
- Check whether the restaurant posted a temporary notice.
- Record the date and time.
- Contact the restaurant or submit the information to Guest Care.
- Explain whether a prepaid mobile order was affected.
If a paid mobile order could not be collected because the restaurant was closed, include the order number and request that Guest Care review the payment.
How To Escalate an Unresolved Burger King Complaint
- Start with the restaurant. For an in-person or drive-thru purchase, ask for the restaurant manager.
- Identify who processed the payment. Burger King, the restaurant, DoorDash, Uber Eats, or another company may control the refund.
- Submit a Guest Care request. Include the receipt, restaurant, order details, and requested resolution.
- Save the case number. Keep confirmation emails and screenshots.
- Ask for franchise follow-up. Location complaints may need review by the franchise owner or operating company.
- Reply through the existing case. Keep updates connected to the original complaint when possible.
- Request a clear decision. Ask whether the case was approved, denied, referred to the restaurant, or still under review.
- Keep payment records. Retain receipts and card statements until the issue is resolved.
Burger King President Guest Feedback Line
In February 2026, Burger King announced a guest-feedback phone and text line for Burger King U.S. and Canada President Tom Curtis at 305-874-0520.
Burger King stated that the president would personally take as many calls as possible and that messages would be reviewed and answered. Because this is a special feedback initiative, availability and handling may change. Customers should still use Guest Care for refunds, payments, account issues, and formal order complaints.
For additional ownership and headquarters information, visit the Burger King Corporate Office Headquarters page.
Burger King Customer Reviews and Complaint Sentiment
At the time this page was updated, Burger King had a rating of 2.7 out of 5 stars on CustomerServiceNumbers.com based on six historical reviews.
The visible reviews primarily discuss:
- Gift-card balance or access problems
- Restaurants not open during expected hours
- Cleanliness and maintenance concerns
- Long drive-thru waits
- Cold or poorly prepared food
- Employee service and restaurant policies
These reviews are an older and relatively small sample. They should not be interpreted as a current rating of every Burger King restaurant, franchisee, employee, or customer-service department.
The reviews are most useful for identifying the types of experiences that caused customers to seek assistance. Restaurant service may differ significantly by location and franchise operator.
What To Include in Your Burger King Review
- The restaurant city, state, and location
- The date and approximate time of the visit
- Whether the order was placed in person, through the app, or through a delivery service
- Whether the issue involved food, service, payment, a refund, rewards, or cleanliness
- Whether you spoke with the restaurant manager
- Whether Guest Care opened a support case
- How long it took to receive a response
- Whether the problem was resolved
Do not publish complete payment-card numbers, gift-card numbers, account passwords, home addresses, employee personal information, or other sensitive information in a review.
Burger King Frequently Asked Questions
What is the Burger King Guest Care phone number?
Burger King Guest Care can currently be reached at 1-888-218-7853. Customers can also submit a request through the official Burger King Help Center.
How do I get a refund from Burger King?
For BK App or BK.com orders, contact Burger King Guest Care. For purchases made inside a restaurant or at the drive-thru, request the refund from that restaurant. For orders placed through a third-party delivery app, contact the delivery platform.
What should I do if my Burger King order is wrong?
Save the receipt, photograph the order when appropriate, and contact the restaurant promptly. For app or website orders, submit the order details to Burger King Guest Care.
Who handles a DoorDash or Uber Eats Burger King refund?
The third-party delivery service generally handles the refund when the order was placed and paid for through that platform. Burger King may not have access to the platform’s complete order and payment records.
How do I complain about a Burger King restaurant?
Start with the restaurant manager. Record the restaurant address or number, visit date, order number, and requested resolution. Escalate through Burger King Guest Care if the restaurant does not resolve the complaint.
How do I report missing Royal Perks Crowns?
Confirm that you were signed in when placing the order, save the receipt or confirmation, and contact Guest Care with the BK account email and order information.
Can I change the email address on my BK account?
Burger King currently states that an existing account email cannot be edited. A customer may need to create a new account and contact Guest Care about transferring eligible Crown Points or gift-card funds.
What should I do about a duplicate Burger King charge?
Check whether the charge is pending or posted, review the BK order history, and save screenshots. Contact Guest Care if a completed charge does not match a valid order.
Are all Burger King restaurants owned by Burger King?
No. Nearly all Burger King restaurants are operated by independent franchisees. Location-specific complaints may therefore require assistance from the restaurant manager or franchise operator, with Burger King Guest Care helping document or escalate the issue.
Where is Burger King headquartered?
Burger King and its parent company’s U.S. operations are based at 5707 Blue Lagoon Drive, Miami, Florida 33126. Additional information is available on the Burger King Corporate Office Headquarters page.
Related Restaurant Customer Service Pages
- McDonald’s Customer Service
- Wendy’s Customer Service
- KFC Customer Service
- Burger King Corporate Office Headquarters
Related Consumer Resources
- Identify an Unknown Restaurant or App Charge
- Check a Suspicious Restaurant Offer, Text, or Email
- Read and Share Company Reviews
- Find Chat and Online Customer Support Options
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Share Your Burger King Experience
Have you contacted Burger King about an incorrect order, refund, app payment, delivery, Royal Perks account, gift card, food-quality issue, restaurant cleanliness, or employee complaint?
Leave a rating and review below. Include the restaurant location, how the order was placed, which support channel you used, how long it took to receive a response, and whether the problem was resolved.
Your experience may help another customer determine whether to contact the restaurant, Burger King Guest Care, or a third-party delivery service.
Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Burger King Company LLC, Burger King Corporation, Restaurant Brands International, or any Burger King franchisee. Burger King does not provide customer support through this website. Contact Burger King, the applicable restaurant, or the payment-processing delivery service directly regarding orders, refunds, accounts, rewards, payments, food, or restaurant operations.
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