BISSELL Customer Service, Phone Number, Warranty, Reviews and Complaints

BISSELL, also known as BISSELL Homecare, makes vacuum cleaners, carpet cleaners, hard-floor cleaners, steam mops, portable spot cleaners, cleaning formulas, pet-care cleaning products, air-care products, robot cleaners, parts, and accessories. Customers may contact BISSELL for help with product troubleshooting, warranty questions, parts orders, returns, shipping, order status, model-number lookup, repairs, Wi-Fi connected products, and unresolved complaints.

How to Contact BISSELL Customer Service

• BISSELL General Product Support: 1-800-237-7691
• BISSELL Wi-Fi Connected Product Support: 1-844-383-2630
• BISSELL Corporate Phone: 1-616-453-4451
• Website: www.bissell.com
• BISSELL Support: BISSELL Support Center
• Contact BISSELL: BISSELL Contact Us
• Order Status: BISSELL Order Status
• Parts and Supplies: BISSELL Parts and Supplies
• Warranty Information: BISSELL Warranty Information
• Product Registration: Register a BISSELL Product
• Corporate Address: BISSELL Homecare, Inc., 2345 Walker Ave NW, Grand Rapids, MI 49544
• Mailing Address: BISSELL Homecare, Inc., P.O. Box 3606, Grand Rapids, MI 49501

BISSELL Customer Service Hours

BISSELL General Product Support and Wi-Fi Connected Product Support are generally available Monday through Saturday from 9 a.m. to 7 p.m. Eastern Time. Phone support is listed as closed on Sunday. If chat and phone support are closed, BISSELL says customers can email support, with typical responses within two business days.

Best Ways to Get Help from BISSELL

The best way to contact BISSELL depends on the issue. For product troubleshooting, warranty help, model-specific support, parts, or repairs, start with the BISSELL Support Center. For order tracking, shipping, returns, or online purchase issues, use the order-support tools on BISSELL.com. For Wi-Fi connected products, use the dedicated Wi-Fi support number.

For Product Troubleshooting

Call BISSELL General Product Support at 1-800-237-7691 or search the BISSELL Support Center by product model number. BISSELL support covers vacuums, carpet cleaners, hard-floor cleaners, portable spot cleaners, steam cleaners, robot cleaners, pet products, sweepers, air-care products, and cleaning formulas.

For Wi-Fi Connected Products

If your issue involves a connected BISSELL product, app setup, Wi-Fi connection, login, pairing, firmware, or smart-product troubleshooting, call 1-844-383-2630. Have your model number, serial number, app details, phone type, and Wi-Fi information ready.

For Parts and Accessories

Use BISSELL’s parts and supplies page to find replacement belts, filters, brush rolls, tanks, hoses, attachments, chargers, cleaning formulas, and other accessories. Confirm the exact model number before ordering because many BISSELL parts are model-specific.

For Warranty Claims

BISSELL’s limited warranty generally applies to the original owner and requires proof of original purchase. Warranty terms vary by product, so review the warranty information for your specific model before submitting a claim. Keep your receipt, model number, serial number, photos, and troubleshooting history available.

For Returns or Order Problems

If your issue involves a BISSELL.com order, use the order status and return tools. For products purchased from a retailer such as Amazon, Walmart, Target, Best Buy, Lowe’s, Home Depot, or another store, the retailer may control returns, exchanges, delivery issues, and refund timing.

What to Have Ready Before Contacting BISSELL

• Your BISSELL model number
• Your BISSELL serial number
• Proof of purchase or receipt
• Order number, tracking number, or return number, if applicable
• Product category, such as vacuum, carpet cleaner, steam mop, or spot cleaner
• Photos or videos of the issue, if helpful
• Error messages, app alerts, or Wi-Fi troubleshooting details
• Retailer name and purchase date, if not purchased from BISSELL.com
• A short explanation of the issue and the resolution you are requesting

BISSELL Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently shows 0 published BISSELL reviews and 0 out of 5 stars. There is not enough live CSN review data to summarize customer sentiment for this company yet. If you have contacted BISSELL customer service, you can help other customers by leaving a review below about your experience with product support, warranty claims, parts orders, returns, repairs, shipping, Wi-Fi connected products, or complaint resolution.

Common BISSELL Customer Complaints

Customers searching for BISSELL customer service often need help with:

• Vacuum suction problems
• Carpet cleaner not spraying, not suctioning, or leaking
• Steam mop or hard-floor cleaner not working correctly
• Portable spot cleaner problems
• Brush roll, belt, tank, hose, or filter replacement questions
• Battery or charging issues on cordless products
• Robot cleaner or Wi-Fi connected product setup problems
• Warranty claim questions or repair support
• Order delays, missing parts, or return issues
• Difficulty finding the correct model number or replacement part

BISSELL Warranty and Repair Tips

Before contacting BISSELL for warranty support, locate the model and serial number on your product. On many machines, the label is located on the lower back or bottom of the unit. For some Lift-Off models, you may need to remove the Lift-Off pod to find the label. On cleaning formulas, the model number may be listed as an item number on the bottle or container.

Keep your receipt and do not throw away product packaging, attachments, or damaged parts until the warranty issue is resolved. BISSELL may ask you to complete troubleshooting steps before approving a repair, replacement part, or other warranty resolution.

BISSELL Parts and Product Support Tips

If you need parts, search by the exact model number before ordering. Similar BISSELL product names may use different belts, filters, brush rolls, tanks, chargers, hoses, or accessories. If you are not sure which part fits your model, contact BISSELL support before ordering.

If your machine is not working, check the support page for your exact model. Many common issues can involve clogged hoses, dirty filters, blocked nozzles, empty or incorrectly seated tanks, worn belts, brush roll jams, low battery, or incorrect assembly.

BISSELL Order, Shipping, and Return Help

If your order was placed on BISSELL.com, use the order status tool to check tracking, shipment status, and order details. If your product arrived damaged, missing parts, or different from what you ordered, contact BISSELL as soon as possible and save the box, packing materials, order confirmation, and photos.

If you purchased from a retailer, contact that retailer first for return windows, exchanges, delivery damage, refunds, or missing-item claims. BISSELL may still be able to help with product troubleshooting and warranty questions.

BISSELL Product Safety and Scam Warning

If your BISSELL product shows signs of overheating, smoke, burning smell, electrical damage, battery swelling, leaking, or another safety issue, stop using it and contact BISSELL support. Do not continue operating a product that appears unsafe.

Be careful with third-party websites, ads, or phone numbers claiming to be official BISSELL support. Do not provide passwords, banking information, gift card numbers, remote device access, or unusual payment methods to unknown callers. Use the official BISSELL website and support links listed above.

How to Escalate a BISSELL Problem

If your BISSELL issue is not resolved after your first contact, take these steps:

1. Save your receipt, model number, serial number, order number, return number, and support messages.
2. Write down the date, time, phone number, and department used for each contact.
3. Ask whether the issue is being handled by product support, order support, warranty support, Wi-Fi support, or the retailer.
4. Request written confirmation of any replacement part, repair, refund, return approval, warranty decision, or troubleshooting recommendation.
5. If the issue involves a retailer purchase, keep both the retailer case information and any BISSELL support details.
6. If the issue involves a payment dispute or unauthorized charge and BISSELL or the retailer does not resolve it, contact your card issuer or payment provider.
7. If the issue involves product safety, preserve photos, product information, and documentation before disposing of the item.

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Other Helpful Consumer Resources

• CorporateOfficeHeadquarters.com – Find company headquarters and corporate contact information.
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• ThinkItsAScam.com – Research suspicious product offers, fake support numbers, and online scams.
• ZeroStars.org – Read and share customer complaints and reviews.
• CSNDB.com – Find additional customer service contact and support resources.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with BISSELL, BISSELL Homecare, BISSELL Pet Foundation, Rug Doctor by BISSELL, Sanitaire, or any retailer, and the information on this page is provided for consumer reference only.

Share Your BISSELL Customer Service Experience

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Disclaimer: CustomerServiceNumbers.com is not affiliated with BISSELL, BISSELL Homecare, BISSELL Pet Foundation, Rug Doctor by BISSELL, Sanitaire, or any retailer. Contact information may change, and customers should confirm details directly with BISSELL when possible. For product safety concerns, stop using the product and contact BISSELL or the appropriate safety authority.