Category: Convenience Store – Gas Station Customer Service Information

Love’s Travel Stops customer service can help with store complaints, fuel purchases, payment problems, Love’s Rewards, receipts, showers, restaurants, Truck Care, Speedco, fleet services, and other travel-stop concerns. Commercial drivers who need emergency roadside assistance can call the same Love’s toll-free number 24 hours a day.

Hours note: Many Love’s Travel Stops are open 24 hours, but customer service, restaurants, Truck Care, Speedco, RV services, and other amenities may follow different schedules. Check the page for the specific location before traveling.

How to Contact Love’s Travel Stops Customer Service

Call 1-800-655-6837, also written as 1-800-OKLOVES, for general customer service. Love’s currently lists customer-service assistance from 8 a.m. to 5 p.m. Central, Monday through Friday, excluding holidays.

Customers can also use the official Love’s contact form. The form asks what type of assistance is needed and allows the customer to provide the store, contact information, issue category, comments, and preferred response method.

For the fastest review, have the following information ready:

• Love’s store number, city, state, highway, or exit
• Date and approximate time of the visit
• Receipt, transaction, pump, work order, invoice, or roadside-dispatch number
• Fuel type, number of gallons, purchase amount, or service performed
• Restaurant or service counter involved
• Photos of receipts, damaged products, pumps, repair paperwork, or safety conditions
• Name of the manager or employee involved, if known
• A brief explanation of the resolution being requested

Do not send passwords, PINs, complete card numbers, Social Security numbers, or unnecessary driver and employee information.

Choose the Correct Love’s Support Route

• Immediate store problem: Ask for the manager on duty at the location.
• Unresolved store complaint: Call 1-800-655-6837 or submit the Love’s contact form.
• Commercial-truck breakdown: Call Love’s roadside assistance at 1-800-655-6837.
• Truck Care or Speedco problem: Start with the service manager and keep the work order, estimate, invoice, and warranty records.
• Rewards, points, receipts, or app problem: Use the Love’s Rewards App or the official digital rewards-support page.
• Fuel or payment problem: Keep the receipt and contact the location or customer service. Contact the card issuer promptly for an unauthorized charge.
• Restaurant complaint: Identify both the Love’s location and the restaurant because some restaurant counters may have separate management.
• Lost item: Contact the specific Love’s location as soon as possible.
• Employment question: Use Love’s careers or employee resources rather than the customer complaint form.

Love’s Store Complaints

Common store complaints involve restrooms, showers, cleanliness, parking, food, customer service, employee conduct, fuel pumps, receipt problems, long lines, product availability, accessibility, security, and conditions around the property.

For a same-day problem, speak with the manager on duty while you are still at the location. A local manager may be able to correct a transaction, inspect a restroom or shower, replace an item, address an employee concern, or document a safety problem immediately.

If the location does not resolve the matter, contact Love’s customer service and provide:

• The store number and location
• Date and time of the incident
• Receipt or transaction number
• Manager’s name and response, if available
• Relevant photographs
• The specific resolution requested

Love’s Fuel Purchases, Pump Problems and Card Holds

Fuel-related issues may include a pump that did not operate correctly, missing receipts, incorrect fuel type, duplicate-looking transactions, temporary authorization holds, rewards not being credited, problems with DEF, or concerns about fuel quality.

For a fuel complaint, record the store number, pump number, date, time, fuel grade, gallons, purchase amount, and payment method. Keep the receipt and photograph the pump display if it is safe to do so.

A pending amount at a fuel pump may be a temporary authorization rather than a final charge. The card issuer generally controls when a temporary authorization is released. Contact the bank or card issuer if the hold remains or creates an account problem.

If the transaction is unauthorized:

1. Lock or freeze the card if the issuer provides that option.
2. Contact the bank or card issuer immediately.
3. Save the transaction date, amount, and merchant description.
4. Contact Love’s with the store and transaction details.
5. Do not post the card number or receipt publicly.

Love’s Rewards Customer Service

Love’s introduced a significantly updated rewards program in 2026. Love’s Rewards is now available to professional and four-wheel drivers through the Love’s Rewards App.

Love’s says rewards support is now a 100% digital solution. Customers should use the app and the Love’s Rewards support page for:

• Lost or stolen rewards cards
• Adding a receipt
• Finding a missing receipt
• Missing points
• Account balance and status questions
• Bonus-offer questions
• Program rules
• App and barcode problems

The current Love’s Rewards program allows members to earn points on qualifying fuel, food, drinks, and in-store merchandise. Love’s states that 100 points equals $1.

Love’s also states that points cannot be earned or spent on tobacco, alcohol, gift cards, or lottery-related products. Fuel-rewards restrictions and promotional offers can vary by state and location, so review the current terms in the app before making a purchase.

Missing Love’s Rewards Points

If points are missing, save the receipt and check whether the correct account or barcode was used. Include the rewards number privately through the official support process along with the store, purchase date, amount, and receipt or ticket number.

Do not create multiple accounts to correct a missing-points problem. Duplicate profiles can make it harder to identify the correct rewards balance and receipt history.

Love’s Receipt Help

The Love’s Rewards App allows members to review qualifying receipts. If a receipt is missing, use the official Find a Receipt form.

If a purchase needs to be added to the rewards account, use the official Add a Receipt form.

Love’s Truck Care, Speedco and Roadside Assistance

Love’s provides commercial-truck roadside assistance through Love’s Truck Care and Speedco. Call 1-800-655-6837 for roadside dispatch. Love’s describes this service as available 24 hours a day, 365 days a year.

Roadside services may include:

• Commercial-truck tire repair and replacement
• Battery replacement and jump-start assistance
• Fuel delivery
• Belts, hoses, lights, and minor mechanical repairs
• Minor electrical work
• Brake adjustments
• Warranty and partner-program support

Truck Care and Speedco Complaints

Truck service complaints may involve long waits, incomplete repairs, unclear estimates, parts, tires, preventive maintenance, oil changes, inspections, roadside delays, warranties, or additional downtime.

Keep the following records:

• Work order and invoice
• Repair estimate and authorization
• Truck Care or Speedco location
• Arrival, service, and departure times
• Technician or service-manager name
• Parts and tire information
• Warranty documents
• Roadside dispatch or case number
• Photographs taken before and after service

Start with the Truck Care or Speedco service manager. If the problem remains unresolved, call customer service and request review by the appropriate Truck Care, roadside, warranty, or supervisory team.

Restaurant and Food Complaints

Love’s locations may contain Love’s food offerings and independently branded restaurants. When reporting a restaurant problem, identify the Love’s store, restaurant name, order number, date, time, and items purchased.

For missing items or an order-quality concern, speak with the restaurant manager while at the location. For suspected food contamination or an allergic reaction, preserve the receipt and packaging and seek appropriate medical help when needed. Serious food-safety concerns may also be reported to the local health department.

Showers, Restrooms, Laundry, Parking and RV Services

Amenities differ by location. Use the Love’s location search to check for showers, laundry, RV parking, RV hookups, dump stations, dog parks, Wi-Fi, restaurants, Truck Care, Speedco, and other services.

For a shower, restroom, laundry, parking, or RV-service complaint, contact the manager at the location first. Include the store number, date, time, shower or machine number, reservation or payment details, and photographs if relevant.

Love’s Gift Cards and Fleet Accounts

For a Love’s gift-card problem, retain the card, purchase receipt, activation receipt, and any balance information. Contact Love’s through its official customer-service channels and share the complete card number or PIN only through a secure official process.

Businesses interested in the Love’s Express fleet billing program can visit Love’s Express Credit or call 1-844-417-2300. This is an application and program-information line, not the main Love’s store complaint number.

Existing fleet customers should use the support information associated with their particular account, card, invoice, or fleet agreement.

Lost Items and Lost Payment Cards

Contact the specific Love’s location promptly if property was left in a store, restaurant, restroom, shower, parking area, Truck Care facility, or fuel lane. Provide a detailed description without publicly revealing information that could allow someone else to claim the item.

If a credit, debit, fleet, or fuel card is missing, contact the card issuer immediately to lock or cancel it. Do not wait for a lost-and-found search before protecting the account.

Love’s Employment and Former Employee Help

Questions about applications, hiring, payroll, benefits, W-2 forms, employment verification, or former employee records should be directed through Love’s Careers or the current and former employee resources available through Loves.com.

The customer-service number is not a dedicated Human Resources hotline. Employees should not post employee IDs, Social Security numbers, payroll records, medical information, disciplinary documents, or internal login details in public comments.

How to Escalate a Love’s Complaint

1. Start at the location. Ask for the manager on duty or the Truck Care, Speedco, or restaurant manager.
2. Document the issue. Save the receipt, store number, pump number, photos, work order, invoice, rewards record, and manager response.
3. Contact Love’s customer service. Call 1-800-655-6837 during customer-service hours or submit the official contact form.
4. Request the correct review team. Ask for store operations, Truck Care, roadside, rewards, fleet, payment, restaurant, or supervisory review as applicable.
5. State the requested resolution. Explain whether you are requesting a correction, refund review, rewards adjustment, repair review, reimbursement consideration, written response, or management follow-up.
6. Keep the same case history. Refer to the original case or submission rather than opening numerous unrelated complaints.
7. Write to headquarters if necessary. Send documented correspondence to Love’s Corporate Office, 10601 N Pennsylvania Ave., Oklahoma City, OK 73120.

Contact the card issuer for payment disputes, the local health department for serious food-safety concerns, emergency services for immediate danger, and the appropriate regulatory or legal authority when the issue falls outside Love’s customer-service process.

Related Customer Service and Corporate Resources

• Love’s Corporate Office and Headquarters
• Buc-ee’s Customer Service

Frequently Asked Questions About Love’s Customer Service

What is the Love’s Travel Stops customer service number?

The Love’s Travel Stops customer service number is 1-800-655-6837, also written as 1-800-OKLOVES.

What are Love’s customer service hours?

Love’s lists customer-service hours as Monday through Friday, 8 a.m. to 5 p.m. Central. Customer service is closed on Saturdays, Sundays, and holidays.

What is the Love’s roadside assistance number?

Love’s commercial-truck roadside assistance number is 1-800-655-6837. Roadside assistance is available 24 hours a day, 365 days a year.

Are Love’s Travel Stops open 24 hours?

Many Love’s Travel Stops are open 24 hours, but hours and amenities vary. Restaurants, Truck Care, Speedco, RV services, and other facilities may have separate schedules. Check the official location page.

How do I complain about a Love’s location?

Ask for the manager on duty first. If the problem is not resolved, call 1-800-655-6837 or use the official Love’s contact form. Include the store number, date, time, receipt, photos, and requested resolution.

How do I report missing Love’s Rewards points?

Use the Love’s Rewards App or the digital Love’s Rewards support page. Keep the receipt, store number, purchase date, amount, and rewards-account information available.

How much are Love’s Rewards points worth?

Love’s currently states that 100 points equals $1. Restrictions apply to certain products, fuel purchases, promotions, states, and locations.

How do I get a missing Love’s receipt?

Check the Love’s Rewards App or submit the official Find a Receipt form with the store, purchase date, amount, payment method, and rewards information.

How do I report a Love’s Truck Care or Speedco problem?

Start with the service manager. Keep the work order, invoice, estimate, photographs, warranty documents, repair timeline, and roadside dispatch information. Call customer service if the location does not resolve the complaint.

Where is Love’s corporate office?

Love’s Corporate Office is located at 10601 N Pennsylvania Ave., Oklahoma City, OK 73120.

Is CustomerServiceNumbers.com affiliated with Love’s?

No. CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with Love’s Travel Stops, Love’s Truck Care, Speedco, Love’s Financial, or restaurants operating at Love’s locations.

Page Update Note

Updated August 5, 2026: This page was restored with Love’s current customer-service hours, roadside assistance information, contact form, store locator, corporate mailing address, updated digital Love’s Rewards support, missing-receipt resources, Truck Care and Speedco guidance, fuel and payment complaint steps, Love’s Express information, escalation guidance, and scam warnings.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service contact information, complaint resources, and company support routes since 2004. CSN distinguishes general customer service from roadside assistance, local store management, rewards support, fleet services, and corporate-office contacts so readers can select the route that best matches their issue.

Share Your Love’s Customer Service Experience

Have you contacted Love’s about a store visit, employee compliment, fuel purchase, payment problem, Love’s Rewards, missing receipt, shower, restroom, restaurant, Truck Care repair, Speedco service, roadside assistance, gift card, fleet account, lost property, or corporate complaint? Share the support route you used, how long it took to receive help, and whether Love’s resolved the issue.

Do not post complete card numbers, gift-card numbers, PINs, rewards numbers, fleet information, driver IDs, truck numbers, receipts containing private payment information, employee records, phone numbers, email addresses, home addresses, medical information, or legal documents.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Love’s Travel Stops & Country Stores, Love’s Truck Care, Speedco, Love’s Financial, any Love’s location, restaurant operator, roadside provider, fleet program, employee, manager, or corporate department. This page is provided for informational and consumer-review purposes. Phone numbers, hours, services, rewards rules, point values, roadside coverage, store amenities, and support routes may change. Verify important information directly through Loves.com or the appropriate Love’s service before taking action.

Last reviewed: August 5, 2026.

Pilot Flying J customer service can assist with fuel transactions, store experiences, Pilot app problems, rewards, mobile orders, showers, Prime Parking, gift cards and unresolved travel-center complaints. Pilot and Flying J locations serve motorists, RV travelers and professional drivers, so the correct support route depends on the location, transaction and service involved.

Choose the Correct Pilot Flying J Support Route

Pilot Flying J Guest Services

The main Pilot Guest Services number is 1-877-866-7378. Pilot lists representatives as available from 8 a.m. to midnight Eastern Time, seven days a week.

Guest Services handles questions, billing concerns, feedback and problems involving a Pilot, Flying J or participating One9 experience. Customers can also use chat and the written form on the official Pilot contact page.

For a problem occurring at a travel center, begin with the location’s manager whenever practical. A local manager may be able to review a register transaction, inspect a pump, correct a food order, check a shower or examine a parking problem faster than a remote representative.

Information to Have Ready

• Pilot, Flying J or One9 store number and address
• Date and approximate time of the visit
• Receipt or mobile transaction record
• Pump, fuel lane, shower or parking-space number
• Fuel type, quantity and transaction amount
• Rewards account email or telephone number
• Mobile order or parking reservation number
• Photographs or screenshots relevant to the problem
• Names or descriptions of employees involved
• Previous case number and promised follow-up date
• The specific refund, adjustment or response requested

Do not publish complete credit-card, debit-card, fleet-card or gift-card numbers, security codes, passwords, wallet codes, driver’s-license information or vehicle-identification details in a public review.

Local Pilot and Flying J Store Complaints

Use the official location finder to obtain the store number, address, local telephone number, hours and available amenities. Individual pages may also list current fuel types, parking, showers, restaurants, EV charging and truck-care services.

1. Speak with the manager on duty and explain what happened.
2. Keep the receipt and note the store number, date and approximate time.
3. Photograph relevant conditions when it is safe and lawful to do so.
4. Ask how the manager intends to resolve the issue.
5. If the store does not resolve it, call Guest Services or submit the official form.
6. Request a case number and record the expected follow-up date.

Restaurant franchises located inside a travel center may have separate management. Start with the restaurant or travel-center manager and ask which company is responsible for the transaction.

Fuel Charges, Receipts and Pending Authorizations

For an incorrect fuel charge, duplicate transaction, wrong fuel grade, missing receipt or pump problem, keep the receipt and note the location, pump number, transaction time, fuel type and quantity.

A pay-at-the-pump transaction may create a temporary authorization that differs from the final fuel amount. The amount and release time can depend on the payment network, card issuer and account. Compare the pending entry with the completed charge before reporting it as a duplicate.

If the incorrect amount becomes a completed charge, contact the location and Pilot Guest Services. The card issuer may also need to investigate an unauthorized or unresolved transaction.

Customers signed into the Pilot app can review receipts and transaction history from the Account area. A mobile-fueling receipt may take a few minutes to appear after fueling is complete.

Pilot App and Account Help

The Pilot app supports location search, fuel prices, offers, rewards, mobile receipts, mobile fueling, mobile ordering, shower reservations and Prime Parking.

Common troubleshooting steps include:

• Update the app and restart the device.
• Confirm that location services are enabled if the app cannot identify a store.
• Verify that the correct account email and rewards number are being used.
• Check Transaction History for receipts and reward activity.
• Use the password-reset process if the password is unavailable.
• Use “Forgot your wallet code?” to request the security email and create a new four-digit wallet code.
• Use Give Feedback at the bottom of the Account tab for app or store feedback.

Pilot currently allows up to five credit, debit or fleet payment cards in the app wallet, in addition to gift cards, added funds and rewards points.

Missing Pilot Rewards Points

If points are missing from an eligible transaction, open the Account tab, select Transaction History, tap Request Points and upload the receipt. Pilot states that approved missing points are generally added within 24 business hours.

If the request tool does not work, call Guest Services at 1-877-866-7378. Have the store number, purchase date, fuel quantity, receipt and rewards account information ready.

PushForPoints and Professional-Driver Rewards

PushForPoints is Pilot’s commercial diesel rewards program for professional drivers. Under the current program:

• Drivers must activate the program each month.
• Qualifying commercial diesel purchases of at least 50 gallons can increase the earning level.
• Drivers generally begin at one point per gallon and can progress to four points per gallon after qualifying fills.
• Special promotions may provide different earning opportunities.
• Drivers who fuel 1,200 gallons during a month may unlock PushForPoints Elite for the following month.
• Elite status must be activated and maintained under the current program requirements.

Review the current program terms in the app because participating locations, eligible purchases, activation requirements and point rates can change.

Pilot Flying J Shower Help

Drivers can join a shower queue through the Pilot app, a driver kiosk or the register. The app can display the driver’s position in line and provide a notification when the shower is ready. Review Pilot’s official shower information for current details.

Pilot currently states:

• A qualifying commercial diesel purchase of at least 50 gallons earns one shower credit.
• A shower credit is valid for up to 10 days and covers one shower.
• Fueling 1,000 gallons during a month can activate Shower Power.
• Shower Power provides one free shower per day for the remainder of that month and the following month.
• A shower may also be purchased at the register with an accepted payment method or eligible rewards points.

If a reserved shower is unavailable, unclean or inaccessible, report the problem to the location immediately. For a missing credit or app problem, retain the qualifying fuel receipt and contact Guest Services.

Pilot Prime Parking Reservations

Prime Parking allows professional drivers to reserve participating truck-parking spaces. Search using the correct city, store number and date before paying.

• The Pilot app currently permits same-day and next-day reservations.
• The website permits reservations up to 30 days in advance.
• Reservations can be canceled through the app, website or Guest Services.
• Pilot states that a refund is available when the reservation is canceled before noon, based on the travel center’s local time, on the reservation date.
• Dropped trailers are not allowed in reserved parking spaces.
• After arriving, follow the location’s instructions for obtaining and displaying the parking confirmation or hang tag.

If a reserved space is occupied or unavailable, speak with the travel center immediately. Save the confirmation and photograph the affected space when it is safe to do so.

Mobile Food and Convenience Orders

Mobile ordering is available through the Pilot app and website at participating locations. Customers can choose an available pickup time and may check out as a guest, although account users can access eligible offers and saved preferences.

If an item is missing or the order is incorrect, speak with the store before leaving. If you have already left, call Guest Services. Pilot says customers are notified when an item is unavailable and should be charged only for the available items.

For food-safety concerns or suspected illness, retain the receipt, product packaging and details of what was consumed. Seek medical assistance when symptoms are severe or urgent.

In-Store Returns and Refunds

Pilot publishes a separate return and refund policy for travel-center purchases. Eligibility can depend on the merchandise, condition, receipt, payment method and applicable restrictions.

Bring the item and original receipt to the location where it was purchased whenever possible. Fuel, lottery, tobacco, alcohol, gift cards, food, personalized services and other restricted products may be handled differently from ordinary merchandise.

Ask whether an approved refund will return to the original payment method or another form of credit and retain the refund receipt until it posts.

Pilot Gift Card Support

Pilot gift-card support is available at 1-888-230-1557. The official gift-card page also provides tools to purchase, reload and check eligible cards.

• Pilot states that its gift cards do not expire or lose value.
• Gift cards can be used for eligible fuel, merchandise, showers and parking.
• Gift cards cannot be used to purchase lottery products.
• A lost or stolen card may be replaceable when the customer provides the original receipt.
• Some One9 dealer or licensee locations may not accept Pilot gift cards.

Do not publish or send a complete gift-card number or security code through an unverified message.

Axle Fuel Card and Fleet Account Support

Commercial fleet accounts should use the assigned Pilot fleet specialist or call 1-865-474-4737 for assistance identifying the correct representative.

Fleet administrators can use the customer portal to review transactions, monitor account activity and manage driver or vehicle controls. A customer-portal login problem may use a separate technical-support route displayed on the portal.

Report an unfamiliar fleet-card transaction promptly. Provide only a partially masked account or card number through an authenticated support channel.

Security Video and Incident Requests

For an accident, theft, assault or other incident at a Pilot or Flying J location, notify local authorities and the travel center promptly. Pilot provides a security-video request portal for authorized reviews and investigations.

Footage may be retained for a limited period, and Pilot may require law-enforcement, insurance or legal documentation. A public review is not a substitute for an official incident report or evidence-preservation request.

Pilot Flying J Scam Warnings

Common warning signs include:

• A message requesting a Pilot password, wallet code or one-time verification code
• A caller demanding payment through gift cards, cryptocurrency or a wire transfer
• A fake rewards survey requesting complete card information
• A message claiming that payment is required to release points or a refund
• An unfamiliar website imitating the Pilot account or fleet portal
• A caller requesting remote access to a telephone or computer

If account information was disclosed, change the password, secure the payment method and contact Guest Services or the appropriate fleet representative.

How to Escalate a Pilot Flying J Complaint

1. Begin with the manager of the travel center where the transaction or incident occurred.
2. Keep the receipt, store number, location, date, approximate time, photographs and app records.
3. Clearly state the resolution requested, such as a refund, rewards adjustment, replacement, parking credit or management response.
4. If the store does not resolve the matter, call Guest Services or submit the official form.
5. Ask for a case number and expected follow-up date.
6. For an app or rewards issue, provide the account email, transaction details and screenshots without providing the password.
7. For a fleet or fuel-card issue, use the assigned fleet specialist rather than ordinary Guest Services.
8. If necessary, send a concise written complaint to Pilot Travel Centers LLC, 5508 Lonas Drive, Knoxville, TN 37909.
9. Consider a payment dispute only after attempting resolution and before the issuer’s filing deadline.

Pilot Flying J Customer Service FAQ

What is the Pilot Flying J customer service number?

Pilot Guest Services can be reached at 1-877-866-7378.

What are Pilot Guest Services hours?

Pilot lists Guest Services as available from 8 a.m. to midnight Eastern Time, seven days a week.

Does Pilot offer live chat?

Yes. Pilot provides chat through its official contact page, along with telephone and written support.

How do I report missing Pilot rewards points?

Open Transaction History in the app, select Request Points and upload the receipt. If the tool does not resolve the problem, call Guest Services.

How do I cancel a Prime Parking reservation?

Cancel through the app, website or Guest Services. Pilot states that refunds are available when cancellation occurs before noon local store time on the reservation date.

How long are Pilot shower credits valid?

Pilot currently states that each shower credit is valid for up to 10 days and covers one shower.

What is the Pilot gift-card support number?

Pilot gift-card support can be reached at 1-888-230-1557.

Who owns Pilot Flying J?

Pilot Travel Centers LLC is a wholly owned subsidiary of Berkshire Hathaway Inc. Pilot, Flying J and One9 remain active consumer-facing brands.

Where is Pilot headquartered?

Pilot headquarters are located at 5508 Lonas Drive, Knoxville, TN 37909.

Can CustomerServiceNumbers.com issue a Pilot refund?

No. CustomerServiceNumbers.com is an independent informational and review website. It cannot access Pilot accounts, adjust rewards, cancel reservations, issue refunds or investigate store employees.

Pilot Flying J Customer Reviews and Complaints

This restored CustomerServiceNumbers.com page does not yet have enough public reviews to identify a reliable positive or negative customer-service trend.

If you have contacted Pilot Flying J about fuel, a store experience, rewards, the Pilot app, a shower, Prime Parking, a mobile order, a gift card or a fleet service, share a factual review below. Include the general location, support route and outcome, but exclude private account, card, driver and vehicle information.

Related Customer Service Pages

• Buc-ee’s Customer Service – for fuel, food, merchandise and travel-center issues involving Buc-ee’s.
• Sheetz Customer Service – for Sheetz fuel, app, rewards, food-order and store complaints.
• Speedway Customer Service – for Speedway fuel transactions, rewards, receipts and store concerns.

Pilot Flying J Corporate Office Information

For headquarters information and written complaint guidance, see the Pilot Flying J Corporate Office Headquarters page.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has collected and preserved customer-service information and consumer experiences since 2004. CSN independently reviews official company resources, organizes issue-specific support routes and provides moderated review sections. It is not affiliated with Pilot, Flying J, One9 or Berkshire Hathaway.

Page reviewed and updated August 3, 2026.

CustomerServiceNumbers.com is an independent informational and review website and is not affiliated with Pilot Travel Centers LLC, Pilot, Flying J, One9, Berkshire Hathaway or individual dealer locations. Telephone numbers, hours, rewards, fuel programs, parking rules, shower benefits, return policies and location services can change. Confirm important information through Pilot’s official website or app.

Sheetz customer service assists customers with store complaints, Made-to-Order food, fuel purchases, mobile orders, delivery, My Sheetz Rewardz, gift cards, payment cards and app problems. For an immediate store or food-order concern, begin with the manager of the Sheetz location involved.

Customers can call the Sheetz Customer Service Desk at 1-800-487-5444 or submit the official online contact form.

Sheetz Customer Service Contact Information

Sheetz does not clearly publish hours for its Customer Service Desk on the official contact resources reviewed. Do not assume the telephone department operates continuously merely because many Sheetz stores are open around the clock.

Which Sheetz Support Route Should You Use?

How to File a Sheetz Store Complaint

Begin with the manager of the Sheetz location where the problem occurred. Store management is generally best positioned to review an immediate food, service, cleanliness, refund or fuel concern.

Provide:

• The Sheetz store number or address
• The date and approximate time
• The receipt or transaction information
• The pump number for a fuel concern
• The mobile or food-order number when applicable
• A concise description of what happened
• The resolution you are requesting

If the manager cannot resolve the complaint, call 1-800-487-5444 or use the Sheetz contact form. Request a case or reference number when available.

Sheetz Food Order Complaints and Refunds

Report a wrong, incomplete, cold, damaged or missing Made-to-Order purchase to the store as soon as possible. Keep the receipt, packaging and order confirmation until the concern is resolved.

For an in-store or pickup order:

1. Contact the Sheetz location that prepared the order.
2. Ask for the manager or manager on duty.
3. Provide the order number, purchase time and missing or incorrect items.
4. State whether you are requesting a corrected order, replacement or refund review.

If a refund is promised, ask how it will be issued and how long processing normally takes. Card refunds may not appear immediately after the store initiates them.

Food Quality or Illness Concern

For a food-quality complaint, preserve the receipt, packaging, item label and photographs when possible. Note what was consumed and when symptoms began.

Seek appropriate medical care for severe or urgent symptoms. A customer-service complaint is not a substitute for medical assistance. Serious food-safety concerns may also be reported to the applicable local health department.

Sheetz App, Mobile Order and Delivery Support

The Sheetz app allows customers to find stores, order food, schedule curbside pickup, request delivery, use SheetzGO!, purchase rewards or gift cards and redeem mobile offers.

For an app or mobile-order problem, save:

• The email address connected with the account
• The store location
• The order number and purchase time
• The amount charged
• Screenshots of errors or missing offers
• The app version and device type when relevant

For a delivery problem, check the receipt or confirmation to determine whether Sheetz or a third-party delivery company processed the order. Report missing items, an incorrect delivery, driver conduct or a missing order through the applicable provider as well as Sheetz when appropriate.

Do not publish the delivery address, driver’s private information or account credentials in a public comment.

My Sheetz Rewardz Customer Service

My Sheetz Rewardz members can earn points on qualifying purchases and access fuel discounts, offers and other benefits. Current exclusions and redemption rules apply.

Contact Customer Service when:

• Points are missing after a qualifying purchase
• A fuel discount did not apply
• Points were removed without the expected reward
• An offer would not load or redeem
• A physical card needs to be replaced or linked
• The customer cannot access the rewards account
• Two accounts or cards may need to be reviewed

Have the receipt, account email, reward-card information, store number and transaction date available. Do not post the complete reward-card number publicly.

Sheetz says a lost physical rewards card can be replaced by obtaining a new card at a store, adding it to the account and removing the missing card.

Sheetz Gift Card and Z-Card Help

Sheetz offers physical and digital gift cards. Customers can check a Z-Card balance by calling 1-888-239-2856 or using Sheetz’s online gift-card resources.

For a gift-card problem, keep:

• The purchase receipt
• The card packaging
• The card’s partial number
• The activation receipt
• The date and location of the attempted purchase

Do not provide the complete gift-card number or PIN to an unsolicited caller, text sender or social-media account. Treat the card like cash because someone with the number and PIN may be able to spend the balance.

Use the official Sheetz Gift Card page for current options and balance assistance.

Sheetz Fuel Charges and Pump Problems

For an incorrect fuel price, duplicate charge, pump malfunction or missing fuel discount, retain the receipt and note:

• The Sheetz store address or number
• The pump number
• The date and time
• The fuel grade selected
• The gallons dispensed
• The advertised and charged prices
• The rewards offer involved

A pending card authorization may differ from the final posted fuel purchase. Ask the card issuer whether the larger amount is still pending and when its authorization holds are normally released.

If the final posted amount is incorrect, contact Sheetz and the payment-card issuer with the receipt and transaction information.

Possible Bad or Contaminated Fuel

If a vehicle begins running poorly or displays warning lights after refueling, stop driving when continued operation may be unsafe or may cause additional damage.

Preserve:

• The fuel receipt
• The pump and store information
• Photographs of the receipt and dashboard warnings
• A written mechanic’s diagnosis
• Repair estimates and invoices
• Towing records
• Any fuel sample or testing information obtained by a qualified professional

Contact Sheetz promptly and request a case number. Do not authorize extensive repairs solely on an undocumented verbal diagnosis when written findings can reasonably be obtained.

Sheetz-Branded Payment Card Support

Sheetz publishes separate telephone numbers for its branded payment-card programs:

• New inquiries: 1-800-706-5129
• Existing customers: 1-800-353-3842
• Current card information: Sheetz Payment Cards

Payment-card questions should be directed to the applicable card program rather than the local store. This includes account access, statements, payments, credit decisions, lost cards and unauthorized account activity.

How to Escalate an Unresolved Sheetz Complaint

1. Contact the store. Ask for the manager when the concern involves food, fuel, service, cleanliness or an in-store transaction.
2. Preserve the records. Keep the receipt, order information, photographs and account details.
3. Call Customer Service. Use 1-800-487-5444.
4. Submit a written complaint. Use the official contact form so the issue and requested resolution are documented.
5. Request a case number. Save the reference and the dates of every response.
6. Ask for further review. If the complaint remains unresolved, request review by the appropriate store, district or customer-relations representative.

Customers seeking headquarters information for a serious unresolved corporate matter can review the Sheetz corporate-office address and contact information on our sister site.

Information to Have Ready Before Contacting Sheetz

• Sheetz store number or complete address
• Date and approximate time
• Receipt or order number
• Pump number and fuel grade when applicable
• My Sheetz Rewardz account email
• Gift-card or payment-card type
• Photographs or screenshots
• Previous Sheetz case number
• The resolution you are requesting

Provide complete card or account numbers only through an official secure channel when required. Do not publish them in a review.

Frequently Asked Questions About Sheetz Customer Service

What is the Sheetz customer service number?

The Sheetz Customer Service Desk can be reached at 1-800-487-5444.

How do I submit a complaint to Sheetz?

Start with the manager of the location involved. If the concern remains unresolved, call Customer Service or use the official Sheetz online contact form.

How do I complain about a Sheetz food order?

Contact the store that prepared the order and provide the receipt or order number, purchase time, missing or incorrect items and requested resolution.

How do I report missing My Sheetz Rewardz points?

Contact Customer Service with the account email, store number, transaction date and receipt. Do not publish the complete rewards-card number.

What is the Sheetz gift-card balance number?

Call 1-888-239-2856 to check a Sheetz Gift Card or Z-Card balance.

How do I report a Sheetz app problem?

Save screenshots, the app version, account email, order number and store information. Submit the problem through the official contact form or call Customer Service.

What should I do about an incorrect Sheetz fuel charge?

Keep the receipt and determine whether the amount is a pending authorization or final posted transaction. Contact the store, Sheetz Customer Service and the card issuer when necessary.

How do I report possible bad fuel from Sheetz?

Retain the fuel receipt, stop driving if continued operation may cause damage, obtain a written professional diagnosis and report the incident to Sheetz with the store and pump information.

How do I contact a specific Sheetz store?

Use the official store locator to find the location’s address and available details.

Related Convenience Store Customer Service Pages

• Wawa Customer Service, Complaints, Gift Cards and Rewards
• Speedway Customer Service, Complaints, Fuel and Rewards
• Circle K Customer Service, Complaints, Fuel and Easy Pay

Sheetz Customer Reviews and Complaints

Have you contacted Sheetz about a store, food order, fuel purchase, refund, rewards account, gift card, app or delivery problem? Share your experience in the review section below.

A useful review identifies the store city and state, approximate date, type of purchase, customer-service route used and whether the concern was resolved.

Do not post receipt barcodes, complete card numbers, reward-account numbers, telephone numbers, email addresses, home addresses, passwords or verification codes.

Page Update Note

This page was updated on August 3, 2026 with Sheetz’s current customer-service number, official contact form, gift-card balance number, branded payment-card contacts, app and rewards resources, fuel guidance and complaint-escalation steps.

Independent resource: CustomerServiceNumbers.com is not affiliated with Sheetz, Inc., any Sheetz store, payment-card issuer or delivery provider. Contact information, rewards rules, gift-card procedures, card programs and store services can change. Verify important information through Sheetz’s official website.