Ashley Furniture customer service can help with Ashley.com orders, delivery scheduling, damaged or missing merchandise, returns, cancellations, refunds, warranties, replacement parts and store complaints. Support depends on where the purchase was made: online orders are handled through Ashley Customer Care, while an in-store purchase normally begins with the specific Ashley store shown on the receipt.
Ashley Furniture Customer Service Phone Number
Ashley does not currently publish a general retail customer-service email on its primary Help Center. Use the official telephone, website-message, store, warranty, financing or protection-plan route instead of sending order or payment information to an address found on an unofficial directory.
Best Ashley Support Route by Issue
- Ashley.com order: Call 1-866-436-3393 or use Ask Ashley.
- In-store purchase: Contact the store listed on the receipt and ask for Customer Service or the general manager.
- Delayed or rescheduled delivery: Use order tracking and contact the store or online Customer Care.
- Damage from White Glove or Doorstep Delivery: Contact Guest Experience within three business days.
- Missing or incorrect piece: Photograph the delivered items, labels and packing slip and report the problem immediately.
- Standard Shipping return: Begin the request within 30 days of delivery.
- Manufacturer defect: Start with the retailer, then use Ashley Consumer Affairs when the retailer cannot assist.
- Accidental damage or stain: File with the protection-plan provider listed on the receipt or certificate.
- Replacement hardware or part: Use Ashley’s parts website with the model and serial numbers.
- Synchrony financing: Call 1-866-396-8254.
- Concora Credit account: Call 1-866-502-6439.
- Acima lease: Call 1-801-297-1982.
- Product recall or safety concern: Stop using the product when appropriate and check Ashley’s official consumer notices.
Information to Have Before Contacting Ashley
- Order number, sales invoice or receipt
- Whether the order was placed online or in a store
- Store name, city and state
- Purchase and delivery dates
- Scheduled delivery window
- Product name, SKU, model and serial number
- Collection, color, fabric or finish
- Photos of the complete item and affected area
- Photos of cartons, labels and packing materials
- Delivery paperwork and driver notes
- Warranty or protection-plan certificate
- Financing provider shown on the agreement
- Prior case, repair or claim number
- A concise description of the requested resolution
Do not publicly post complete order numbers, delivery addresses, payment information, financing-account details, identification documents or photographs that reveal private areas of the home.
Online Purchases and Ashley Store Purchases Are Different
Ashley products are sold through Ashley.com, company-operated stores, independently operated licensed stores and other furniture retailers. The seller shown on the receipt normally controls the first level of support.
- Ashley.com purchase: Follow the published online return, cancellation and delivery rules.
- Ashley store purchase: Follow the terms printed on the receipt or sales agreement and contact that store.
- Independent furniture-dealer purchase: Contact the dealer that accepted payment and delivered the merchandise.
- Retailer no longer operating: Contact Ashley Consumer Affairs about any remaining manufacturer-warranty route.
An online policy should not automatically be assumed to apply to an in-store purchase. Ask the store to identify the specific term in the signed sales agreement when it denies a cancellation, exchange or return.
How to Track an Ashley Furniture Order
Ashley.com customers can use the online order-tracking page. Registered customers can also sign in and review Order History.
Guest checkout generally requires:
- Order confirmation number
- Email address used at checkout
- Billing ZIP code
If the order is not recognized, call
1-866-436-3393. For a store purchase, use the order-status link or telephone number provided by the local store.
Changing or Cancelling an Online Ashley Order
Contact Customer Care as soon as possible because Ashley begins processing orders shortly after checkout.
Standard Shipping Orders
Customer Care can determine whether the order can still be revised or cancelled. Once it has shipped, the item generally must be handled under the online return policy.
White Glove and Doorstep Delivery Orders
- A cancellation made at least 48 hours before the scheduled delivery can generally include the merchandise and delivery fees.
- A cancellation less than 48 hours before delivery generally excludes the delivery fees.
- The cancellation remains subject to the order’s status and applicable terms.
Save the cancellation confirmation and check whether financing or a card authorization also needs time to update.
In-Store Order Cancellations
In-store cancellation terms can differ by store, market, product and sales agreement.
Before signing an in-store order, review:
- Whether the sale is final
- Cancellation deadlines
- Special-order or custom-item language
- Restocking or delivery fees
- Deposit terms
- Expected delivery dates
- Mattress comfort-program requirements
- Protection-plan terms
- Financing promotion terms
Ask for all verbal promises to be added to the written agreement before signing or paying a deposit.
Ashley Standard Shipping Return Policy
Eligible items shipped through Standard Shipping can generally be returned within 30 days of delivery.
To qualify for a full merchandise refund, the item generally must be:
- New and unused
- In its original condition
- Returned with all parts and accessories
- Securely packed in the original packaging
Return shipping or pickup fees may apply. Shipping, delivery and handling charges are generally nonrefundable unless the return involves damaged or defective merchandise.
Online merchandise cannot automatically be returned at an Ashley store. Follow the return instructions provided by online Guest Experience.
White Glove and Doorstep Delivery Returns
Non-damaged and non-defective White Glove and Doorstep Delivery merchandise ordered online generally cannot be returned after delivery.
Inspect the furniture before signing. Check:
- Fabric, leather or finish damage
- Cracks, dents or broken components
- Missing cushions, legs, hardware or power cords
- Incorrect color, orientation or configuration
- Reclining, lighting, USB or electrical functions
- Assembly and alignment
Note visible problems on the delivery paperwork and contact Guest Experience within three business days.
Three-Business-Day Damage Deadline
For online White Glove and Doorstep Delivery orders, Ashley requires damaged or defective merchandise to be reported within three business days.
Recommended steps:
- Photograph the item before moving or using it.
- Photograph the packaging and product labels.
- Record missing pieces or incorrect merchandise.
- Keep the packing material.
- Call 1-866-436-3393.
- Request a case number.
- Ask whether Ashley proposes repair, parts or replacement.
- Keep all communications until the claim is resolved.
A manufacturing defect discovered after the three-business-day period may need to be reviewed under the applicable warranty rather than the delivery-damage policy.
Final Sale, Clearance and Special Orders
Final Sale, clearance, special-order, monogrammed and personalized merchandise generally cannot be returned.
An exception may apply when the product was delivered damaged or defective and reported within the required three-business-day period. Keep the receipt, listing, product description and photographs.
Mattress and Foundation Returns
Mattresses and foundations do not follow the ordinary online furniture return policy. Returns or exchanges depend on the manufacturer warranty, comfort program, mattress protector requirement and sales agreement.
Before buying, ask:
- Whether a comfort exchange is included
- Whether a mattress protector must be purchased
- The minimum trial period before an exchange
- The final deadline
- Whether delivery or pickup fees apply
- Whether lower-price differences are forfeited
- Which stains, damage or condition issues void eligibility
Use the support number on the order confirmation or receipt for a mattress-specific request.
Ashley Refund Timing
After Ashley receives and inspects an eligible return, allow approximately seven to ten days for the credit to appear on the original payment method.
Refund timing can also depend on:
- Warehouse receipt and inspection
- Return shipping
- Card issuer processing
- Financing-provider adjustments
- Weekends and bank holidays
Keep the return-tracking number, warehouse-delivery confirmation and refund notice. Contact the financing provider separately if the purchase was made through a credit or lease account.
Missing Pieces or Wrong Furniture
Report missing pieces and incorrect merchandise promptly.
Document:
- Every item received
- Product labels and serial numbers
- Packing slip quantities
- Missing boxes or components
- Incorrect color, size or configuration
- Delivery-team comments
Ask whether Ashley will deliver the missing piece, replace the incorrect item, provide a part or issue another remedy. Do not discard packaging or alter the product while the case is under review.
Delivery Delays and Repeated Rescheduling
Furniture delivery dates are estimates and may be affected by inventory, manufacturing, transportation and local scheduling.
For a repeated delay:
- Request the current order status for each piece.
- Ask whether merchandise is manufactured, in transit or at the local warehouse.
- Ask whether the order will arrive in separate deliveries.
- Confirm whether extra delivery charges apply.
- Request revised dates in writing.
- Review the cancellation terms if the delay is no longer acceptable.
- Keep records of every promised and missed date.
White Glove Versus Doorstep Delivery
White Glove Delivery generally includes placement in the room of choice, necessary assembly and removal of packing materials. It does not include moving existing furniture or installing wall-mounted, electrical or lighting products.
Doorstep Delivery generally places the packaged item outside the residence, in a lobby or at a property office. It does not include unboxing, assembly or placement inside the home.
An adult age 18 or older must generally be present to accept and sign for large deliveries. Read the paperwork before signing because the signature can acknowledge that the merchandise was inspected and received in good condition.
Delivery Damage to the Home
Photograph damage to floors, walls, doors, elevators, landscaping or other property immediately.
- Notify the delivery team before it leaves when possible.
- Note the damage on the delivery document.
- Photograph the area from several angles.
- Record the delivery company and truck information when available.
- Contact Ashley or the local store promptly.
- Request the delivery provider’s property-damage claim procedure.
- Do not complete permanent repairs until the damage is documented, unless an urgent repair is needed for safety.
Ashley Manufacturer Warranty
Manufacturer-warranty coverage depends on the product, original purchaser, delivery date and applicable warranty document.
Warranty remedies are generally limited to repair or replacement of a product or component found to have a covered manufacturing defect. Manufacturer-warranty refunds are generally not available.
Common exclusions can include:
- Normal wear
- Misuse or abuse
- Improper cleaning
- Liquid or pet damage
- Sunlight or humidity damage
- Commercial use
- Floor samples or “as-is” merchandise
- Transportation or moving damage
- Unauthorized chemical treatments
- Damage after furniture is moved from its original delivery location
Read the exact warranty supplied with the furniture rather than relying on a general statement that the item has a “lifetime warranty.”
How to File an Ashley Warranty Claim
- Contact the retailer that sold the merchandise.
- Provide the receipt and delivery date.
- Identify the model and serial numbers.
- Submit clear photographs and a description of the defect.
- Allow an authorized inspection when required.
- Request the claim number.
- Ask whether the proposed remedy is repair, parts or replacement.
- Request a written denial when coverage is refused.
- Contact Ashley Consumer Affairs at 1-844-966-0809 if the retailer has closed or cannot handle a potentially valid manufacturer claim.
Manufacturer Warranty Versus Furniture Protection Plan
Ashley’s manufacturer warranty and an optional protection plan are different.
- Manufacturer warranty: Generally covers qualifying manufacturing defects.
- Protection plan: May cover certain accidental stains, rips, burns, breakage or other incidents described in the contract.
- Store return policy: Controls whether an unwanted purchase can be returned or exchanged.
A protection plan does not necessarily cover poor comfort, normal wear, gradual cushion softening, pests, pet damage or every stain. Read the exclusions before purchasing and request a written explanation when a claim is denied.
Furniture Protection Plan Claims
The provider depends on the store, date and purchase channel. Providers shown in Ashley’s current support resources include:
- Extend
- Reguard
- GBS or ProtectAll
- Montage Furniture Services
- Guardsman
Use the company named on the protection-plan certificate. Ashley Customer Care may identify the provider but may not decide a separate administrator’s claim.
Ashley Replacement Parts
The Ashley parts website requires the product model and serial number. Common requests include:
- Legs and feet
- Drawer hardware
- Bed slats and supports
- Recliner cables and controls
- Power supplies and cords
- Handles and switches
- Fasteners and assembly hardware
Confirm the exact model before ordering. Similar-looking furniture can use different hardware or electrical components.
Ashley Financing Customer Service
Financing and lease accounts are serviced by separate financial companies.
Contact the applicable provider for:
- Payments and due dates
- Interest and promotional financing
- Account balances
- Late fees
- Credit reporting
- Lease buyout or payoff
- Refunds applied to a finance account
- Lost cards and account security
Special financing may involve deferred interest. Minimum monthly payments may not pay off the full promotional balance before the deadline. Review the agreement and pay the required amount before the promotional period ends when necessary to avoid retroactive interest.
Price Adjustments for Ashley.com Purchases
Ashley currently advertises a price-adjustment guarantee for qualifying AshleyFurniture.com purchases when the online price decreases within 30 days.
Keep the order confirmation and a screenshot showing the lower price. Exclusions can apply to clearance, special promotions, financing offers, coupons, bundles, third-party sellers and store-only pricing.
Pest, Mold, Odor or Contamination Concerns
If delivered furniture appears to contain insects, mold, unusual residue or another possible contaminant:
- Photograph the item and packaging.
- Limit movement through the home when practical.
- Keep labels and delivery documents.
- Contact the store or Ashley immediately.
- Request an inspection and written claim decision.
- Consider an independent licensed professional when identification or remediation is needed.
Do not apply pesticides, chemicals or cleaners before documenting the condition if doing so could affect the warranty investigation. Urgent health or property concerns should be addressed by an appropriate qualified professional.
Furniture Tip-Over and Child Safety
Dressers, chests, bookcases, television stands and other top-heavy furniture should be secured as directed by the manufacturer.
- Install the supplied anti-tip restraint.
- Anchor furniture to an appropriate wall structure.
- Place televisions on furniture designed to support them.
- Anchor televisions that are not wall mounted.
- Do not place toys, remote controls or tempting objects on top of dressers.
- Do not allow children to climb or hang on drawers.
- Replace missing or damaged restraint hardware.
Stop using unstable furniture until it is correctly assembled and secured.
Ashley Product Recalls
Check the exact model and serial number against Ashley’s official consumer notices when furniture or lighting may present a fire, burn, electrical, instability or other safety hazard.
Follow the recall instructions rather than paying for a repair that the recall provides without charge. Unplug powered furniture immediately when directed by a recall notice.
How to Escalate an Ashley Furniture Complaint
- Identify whether the seller was Ashley.com, an Ashley store or another dealer.
- Contact the seller or online Customer Care.
- Provide the order, delivery and product details.
- Ask for a case number.
- Keep photographs, delivery paperwork, receipts and written promises.
- Ask for the store or department manager.
- Use the correct warranty, protection-plan or financing provider when applicable.
- Request a written decision or denial.
- Send a concise final written complaint to Ashley Furniture Industries, One Ashley Way, Arcadia, WI 54612, only after the ordinary support routes have been attempted.
Unfamiliar Ashley Furniture Charges
Before reporting an unfamiliar charge, compare it with:
- An online or store purchase
- A deposit or remaining order balance
- A delivery or assembly fee
- A furniture protection plan
- A Synchrony or Concora payment
- An Acima lease payment
- A delayed merchandise charge after delivery
- A purchase made by another household member
Contact Ashley, the store or the financing provider for an itemized explanation. Contact the bank or card issuer promptly if a completed transaction remains unauthorized.
Ashley Furniture Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 visible Ashley Furniture reviews. There is not enough CSN review data to identify reliable customer-service, delivery, warranty, financing or product-quality trends.
Helpful reviews may describe online or in-store orders, delivery delays, missing pieces, damaged furniture, cancellation attempts, refunds, manufacturer warranties, protection plans, financing and whether Ashley or the store resolved the complaint.
Privacy, Payment and Fake-Support Warnings
- Use AshleyFurniture.com, the official store locator and the financing provider shown on the agreement.
- Be cautious with fake Ashley clearance websites, delivery texts, financing offers and support-number advertisements.
- Do not provide passwords, one-time codes, complete card numbers or financing-account details to an unexpected caller.
- Do not allow an unknown person to remotely control a phone or computer.
- A legitimate refund or warranty claim should not require gift cards, cryptocurrency, wire transfer or payment to an individual.
- Do not publicly post order numbers, delivery addresses, receipts, finance agreements, payment information or private home photographs.
- Remove names, addresses, labels and barcodes from screenshots before publishing them.
- A review submitted here does not cancel an order, report delivery damage, file a warranty claim or dispute a finance charge.
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CustomerServiceNumbers.com has helped consumers locate customer-service information and share company reviews since 2004. We independently organize telephone numbers, delivery guidance, return information, warranty routes, financing contacts and complaint-escalation steps.
We are not owned by Ashley Furniture Industries, Ashley Global Retail, Ashley HomeStore, any independently operated Ashley store, Synchrony, Concora Credit, Acima Leasing or any furniture protection-plan administrator.
Share Your Ashley Furniture Customer Service Experience
Have you contacted Ashley Customer Care, an Ashley store, delivery support, Consumer Affairs, a protection-plan provider or a financing company about an order, delivery, damaged item, missing piece, return, refund, warranty or payment problem? Leave a factual review below and explain which official support route you used, how long assistance took and whether the issue was resolved.
Comments are moderated. Do not include complete order numbers, delivery addresses, payment information, financing details, passwords, verification codes, private photographs, telephone numbers, email addresses or names of individual employees.
Last Updated: July 11, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Ashley Furniture Industries, Ashley Global Retail, Ashley HomeStore, any independently operated Ashley store, furniture dealer, Synchrony, Concora Credit, Acima Leasing, delivery provider or protection-plan administrator. Ashley does not provide customer support through this website.
Store ownership, support hours, delivery procedures, cancellation rights, return rules, warranty coverage, protection-plan terms, financing promotions and product-recall instructions can change. Review the receipt, sales agreement, warranty, protection-plan contract, financing agreement and current Ashley policies for controlling information.
This page cannot cancel an order, schedule delivery, approve a return, issue a refund, determine warranty coverage, file a protection claim, change a finance account or inspect furniture. It is not legal, financial, credit, pest-control, product-safety, insurance, home-repair or payment-dispute advice.
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