Baltimore Gas and Electric customer service can help Maryland customers with electric service, natural gas service, billing, payments, outages, meter questions, payment arrangements, high bills, service start or stop requests, scam reports and complaints. For gas leaks, downed wires or immediate danger, use BGE emergency reporting options instead of waiting for regular customer service.
How to Contact BGE Customer Service
Use the Right BGE Support Route
- Gas smell or suspected gas leak: Leave the area immediately, then call 1-877-778-7798 or 911 if there is immediate danger.
- Downed power line: Stay away from the wire and call 1-877-778-2222.
- Power outage: Report online, call 1-877-778-2222, text OUT to 69243, or use the BGE app.
- Billing or account issue: Sign in to your BGE account or call 1-800-685-0123.
- Payment arrangement or assistance: Contact BGE before a shutoff date and review BGE assistance programs.
- High bill or meter concern: Review your bill, meter readings and usage history before requesting help.
- Utility scam: Do not pay by gift card, prepaid card, cryptocurrency or wire transfer. Report the suspicious contact to BGE and local authorities when appropriate.
Information to Have Before Contacting BGE
- BGE account number
- Service address
- Phone number and email address on the account
- Bill date, amount due and due date
- Payment confirmation, bank record or receipt, if relevant
- Outage report number, if available
- Meter number or recent meter reading, if relevant
- Photos of damaged equipment, downed wires, meter issues or property damage, taken only from a safe distance
- Names of representatives, case numbers and call dates from prior contacts
BGE Outages, Downed Wires and Gas Emergencies
Report power outages and downed wires directly to BGE. Stay away from downed or sparking wires, damaged electrical equipment and unsafe areas. Do not assume a wire is safe because it is not moving or sparking.
If you smell natural gas, hear a hissing sound near gas equipment or suspect a gas leak, leave the area immediately before calling BGE’s gas emergency number. Do not use public comments, email or regular review forms for emergency reports.
BGE Billing, Payments and Shutoff Notices
For billing disputes, high bills, payment posting issues, late fees, deposits, estimated readings, budget billing, payment arrangements or shutoff notices, contact BGE directly and keep written records. Save copies of bills, payment confirmations, bank records, online messages and case numbers.
If you receive a termination or shutoff notice, do not wait. Contact BGE before the notice date to ask about payment arrangements, assistance programs, medical certification options or other available help. If your issue remains unresolved, Maryland utility customers can contact the Maryland Public Service Commission.
Escalating a BGE Complaint
- Start with BGE customer service at 1-800-685-0123.
- Ask for a case number or written confirmation when possible.
- Keep a timeline of calls, chats, payments, bills, outage reports and representative names.
- If unresolved, file a utility complaint with the Maryland Public Service Commission.
BGE Scam and Impostor Warnings
- BGE says it will not ask for immediate payment by prepaid cash card or cryptocurrency.
- Do not share your BGE account number, Social Security number, Tax ID number, login, password or verification code with suspicious callers.
- Be cautious with callers or visitors threatening immediate disconnection unless you pay right away.
- Use BGE.com or the phone number on your official bill before making a payment.
- If you believe you were targeted by a scam, report it to BGE and consider contacting local law enforcement.
BGE Reviews and Complaints
CustomerServiceNumbers.com does not currently show visible BGE customer reviews on this page. There is not enough CSN review data yet to identify reliable complaint trends or calculate a meaningful customer-service rating.
Helpful review topics may include billing accuracy, high bills, payment arrangements, shutoff notices, outage reporting, restoration updates, gas emergencies, meter problems, scam reports, phone wait times, online account tools and whether BGE resolved the issue.
Privacy and Public Review Warning
- Do not post your BGE account number, service address, meter number, shutoff notice, payment confirmation, phone number, email address, Social Security number, Tax ID number or banking details in a public review.
- Do not post photos that show account numbers, QR codes, barcodes, payment records or private address details.
- CustomerServiceNumbers.com cannot report emergencies, restore service, process payments, stop disconnection or access your BGE account.
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