Chipotle Customer Service

1-800-266-8228

Phone Number: 1-303-595-4000


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  • We haven’t been back to Chipolte since the e-coli scare so its been a while. Went to our local Chipolte for a chicken burrito on Dec 16. We ususally buy the burrito bowl but this time we ordered chicken burritos instead. We took them home and ate them with 15 minutes of purchase. They were so dry that we could not eat them. I got through half of mine and my wife took one bite and tossed it out. The line was long and it took quite a long time to get our food so perhaps the ingredients were not up to usual standard. The worst burrito that I have ever had and I eat a lot of burritos.

    .

  • Honestly, it sounds like your experience was indeed pretty awful. Bare in mind a couple things though:

    Fast food workers are often overworked and underpaid, and sometimes lack the intellect or skills to perform what might seem like menial tasks. At the end of the day, I try to remind myself, “7.25 an hour.”

    Secondly, while it stinks that another customer cut in front of you, it’s really not the job of the counter personnel to police customer behavior. They’re fast food workers, not babysitters. If someone cuts you, and that really seems unfair, woman-up and speak up for yourself

    Lastly, try to remember that just because you have a child does not make you the center of the universe. The fax order was probably complicated and lengthy, and had been placed before you even arrived. And, you could have called ahead yourself, if you think about it.

    And yeah, you did have a kid, but, honestly, who cares? You are in no way more important because you had a sleepy kid on your shoulders. Tough. You chose to gave a kid, and sometimes that’s not always convenient. But as someone who has also worked in customer service, and hospitality, I can tell you that nothing was more annoying than entitled people who chose to copulate and procreate, and then subscribed to a myth that everyone else had to bend over backwards to accommodate them. People have been having babies for time immemorial. You and your bundle of joy ain’t special.

  • Went to Carmel Valley (San Diego) Chipotle on October 12 at about 7PM. Ordered two salads. I asked the server for the veggies to go into the salad. She indicated there would be a wait as they were out of veggies. I told her I would wait. She asked me to sit down and said she would call me when the veggies arrived. About 5 minutes later, a man came and threw our salads that she had sat aside into the trash. There was a huge line. I waited about 5 minutes longer and they never called me. I left the restaurant. We normally eat there 2 to 3 times a week. DUE TO THIS VERY POOR SERVICE, I WILL NEVER GO BACK AGAIN. There are too many good restaurants in San Diego to put up with this type of poor service.

  • I ordered kids taco, Hills Denver said pick any two ingredients. They just picked for me. Rice and beans and said I would have to pay extra for any other ingredients. It stated on the menu pick any two ingredients. I continued to point that out and they acted like they did not understand what I was saying. I reported this and was told someone would get back to me in 24 hours and no one did. This happened atHills-Denver location

  • I ordered my usual salad bowl yesterday. As the veggies did not look fresh I asked for some fresh ones to be sautéed. They did so but I don’t think the person was too happy with my request. After I got my order I went to get the salt and pepper from the side bar and saw that there was no pepper there. I asked one of the young folks for a pepper container and they told me they were not putting pepper out anymore. WHAT? I asked them why and they could not answer my question. Also no sliced lemons on the sidebar. I don’t really care about the lemons but I really missed not have pepper at my disposal. Why in the world would Chipotle not have pepper for their customers? Please let me know. I know it’s not a big thing but I was not happy that this condiment was no longer available. This Chipotle is located at12909 Ocean Gateway, Ocean City, Maryland 21842

  • Chipotle 4015 Richmond Rd. Warrensville Heights, OH 44122, the young lady named Amiyna that’s cashing out customers tonight April 14, 2016, is one of the nicest professional customer service representatives I have ever encountered, she needs to be commended and applauded for her kind service and professionalism.

  • My receipt # 699 I went to the : 4851 Main Street Kansas city, Mo location and had a bad experience. When one of the line people was reaching over to put meat on another customers order, she leaning her dirty black apron right into my order. I pointed it out and she was rude. I didn’t dare ask for another order because it was a busy dinner time rush. I feel like they should compensate me by re-doing my same order at no cost because I could not eat this one

  • Hello, I have been going to the ” Willow Grove” P.A. site apx. 4 yrs. and 3x a wk. I was hooked. Love the food, service, people. Not the music. Too loud and weird. However the people would turn it down on request. I hated screaming my order!

    In the past six months the wait is almost 12 min. to place and order. After your order is taken, the food is just sitting on the counter waiting to be rung up by the poor cashier who is obviously over whelmed. She is trying to wrap take out, ring out orders and clean tables. I honestly waited 6 min. all the time looking at my now cold food! The Manager, pointed out to me as ” The large black guy” over there! Was talking and laughing to no one that I could see. Maybe he was on the phone?

    The tables were dirty, no forks, salt, The soda I like was water only. They were working hard and could not keep up! Not sure why this store has gone down hill? Please fix it? Thank you.

  • The Chipolte Grill in Vero Beach, Florida, is fabulous! Delicious food, incredible management and staff…always up-beat, friendly, professional and engaging. Everyday there is a line outside waiting to go in before the restaurant is even open. You very rarely see that anywhere!

    Thank you for your support of the Vero Chipolte and for recognizing the team’s commitment to excellence in service and to providing healthy organic food beautifully prepared. I only regret that you offer five stars as six would be more appropriate.

    Congratulations, again, on your Vero Chipolte as it is for certain, your hallmark establishment!

    Suzon

  • I will never eat at Chipolte in Streetsboro EVER again! You order SPECIFIC things on your item and they rarely ever get it right. My fiance is allergic to onions; he asked for a burrito with white rice, sour cream, cheese, and lettuce … THAT’S IT!!! They put the corn salsa on it which contains onions! My fiance was rushed to the ER via ambulance. When I called the store the Manager Lou said “Well I’m truly sorry, I wasn’t the one who made the items and there’s really nothing we can do now. But next time you come in just ask for me and you’ll get 2 free items of whatever you like!”

    ARE YOU KIDDING ME!? That is such an inappropriate response! Like we’d EVER go back there! Whomever made the food, prepare for Hell to be brought upon you cause you’re going to get your ass handed to you once he’s out of the hospital!

  • I am writing this because recently I visited a chipotle in Raleigh NC on falls of the nurse and when I arrived and went in to order my food as usual I heard nothing but foul language no one greeted me the GM was very rude I just don’t understand there are a lot of negative reviews about chipotle so I suggest you all do something about it before it gets out of hand

  • Rude service by the food server last night at Pinecrest, Fla. Location ??. Order 594. Tabitha solved my problem, but the chick dishing out the rice needs an attitude adjustment! “Gourmet without attitude” at the top of my receipt is so NOT true in this case!

  • The new chipotle on Fredericksburg Virginia is skimpy on food portions I’m not happy with my 1st visit at this restaurant

  • NEED to speak to someone about an issue at our local restaurant. have spoken to the “manager” on two occasions with no solving in sight. Please contact me.

  • I went to a Chipolte only one time.

    In accordance to the State of California, a restaurant does not necessarily need to post the ingredients

    or additives they serve. However if a customer requests such information, the restaurant must disclose it.

    I suspected their Corn Tortillas were made from Genetically Modified corn and those condiments they

    serve contain chemical additives that are unhealthy. Therefore I asked the atendant who surprised me by a callous response: ‘It beats me! We do whatever the Corporate Office tells to do and they have never

    provided us with such information’. Naturally I turned around and left the restaurant. Chances are I might have ordered something but my exit was confirmed by several dirty tables and the entry door knob was greasy.

    Now I see Chipolte annunced that they will phase Genetically Modified foods and they should be lauded for that- however they are replacing their poisonous Soybean Oil with Safflour Oil. However it seems to me they are jumping from the frying pan into the fire because Safflour Oil was actually a chemical fabric dye that is very unhealthy. In fact, a recent Japanese study indicates it damages the kidneys and many scientists believe it should be banned. Other studies indicate that it increases the risks of strokes plus it is interferes with Coumadin and other blood thinners and can cause

    internal bleeding. It looks like Chipolte does not have a professional dietician in their quality control department- I presume, of course, that they have such a department to begin with but they probably do not!

    Respectfully,

    Antonio

  • I’m a customer that visits the North Olmsted Chipotle once or twice a week. The employees knows my face and some knows my name. I was very disrespected today by one of the Managers (Justin Reddy). He asked if I wanted white or brown rice I told him I wanted white and I wanted raw onion from the back. He started to put the sautéed onions and peppers mix on my bowl and the lady from the back come up with my raw onions that she know I always get. Justin then said to me “Make up your mind do you want raw onions or these onions? Then THREW my bowl in the trash. I then said, “ I wanted those also you did not have to put that bowl in the trash”. He said, “ WILL YOU MAKE UP YOUR MIND”. ( I got silent because I was very shocked that he was speaking to me this way). He then took my NEW bowl with only rice in it and Threw it down the line past the chicken dismissing me and then took the next person in line. I’m still standing there when the lady who brought the raw onions out to me started working on my bowl. I asked her who is he (Justin Reddy)? She said “my manager” and I said he’s an AHOLE. He then stopped helping the other customers behind me and started back BTCHING and saying that he wanted me to leave, I ignored him because I did not have anything else to say to him after he threw my bowl down the line the way he did. Justin kept on and I kept ignoring him then he told me to get out I said “no I’m not going anywhere until I get my bowl”. He then said get out now and don’t come back again you can’t eat here no more so get out now and I said no STOP Fking talking to me. He then said that’s it I’m calling the police because you are going to get out now. I then said call them because I’m not leaving until I get my food. Once I paid for my food the Police pulled up and Justin ran by me to meet the police outside before I got out there and started to explain what happened. Justin was shaking so bad he was very nervous and starting telling lies to the police about what happened. The cop told Justin to go back inside and that he’ll be in in a second to talk to him again. After Justin went back in the store (my friend then came out of Chipotle). The cop asked me what’s my story and I told him that Justin was telling lies. The cop asked me again to tell him what happened. I said to the cop since my friend was not out here when Justin was telling the story can we just have her tell you what happened so you will see that Justin wasn’t telling the truth. My friend Renee then told the cops the truth on what happened. I feel so embarrassed and disrespected. I cannot believe that this happened to me at a place that I love. To be treated like this from a role model of the business (A Chipotle Manager) was very shocking and upsetting. This customer service issue was sooooo small I would really hate to see how Mr. Justin Reddy Manager would handle a service issue more complex than RAW ONIONS.

  • I went to the chipotle in the Gardens Mall as I work and eat there almost every day. Most of the time I get a bowl and i’m lucky if the food is luke warm. Yesterday i wanted to wait to place my order til the worker doing the dressings was caught up. If i do not, my food will just sit there and get cold!! When i asked to wait the guy taking the orders was hostile and annoyed. I tried to explain to him why i wanted to wait as i would not like to have my food cold!! He said they were busy, which i understand, but piling up bowls and having them sit there isn’t helping either. When ive done this in the past the person taking my order would assist the worker on dressings so customers dont eat cold food!! He “waved his hand at me” to step back so the next person could order ahead of me!!! why would i do that??? This makes no sense!! Now i would have even more bowls in front of mine “sitting there” so my food will be even colder!! I will no longer be eating there and take my business elsewhere!!

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