Church’s Chicken Customer Service – Complaints And Reviews

I visited the Church’s Chicken in Blakely, Georgia. I have always loved the chicken and the peppers, but I have a very bad experience today. My niece and I and her 5 children were on the way to a creek and covered bridge site to have a picnic. There were 7 of us. We ordered the 28 family meal deal and 8 extra peppers and one extra breast. We were given several forks and plenty of napkins. I asked for enough paper trays so the seven of us would not all have to eat out of mashed potato container and slaw container. The manager told us they were not allowed to give us those very cheap trays. I repeatedly told her we had 7 people. She reluctantly gave me five trays. My niece counted them and said there are only 5 trays. I am sorry to say I lost my temper at that point and told her I had never heard of such a thing. She finally stuck 2 more trays in there but she was very mad and only did it because I was arguing with her. They give you forks and napkins and expect you all to eat out of the mashed potato and slow container. If I had been going home to eat, it would have been no big deal, but we had 5 children and were on the way to a picnic. I spent nearly 40 dollars and did not even deserve a card board tray to eat on.

Went to the store on Dysart and Camelback in Avondale, AZ to order the 15-piece special, only to be told we would have to wait at least 20 minutes for our order since the cook was outside and they were not going to drop any chicken until they had more orders since it was late at night (around 8:30 pm).

Then went to Church’s at 13455 w Vanburen in Goodyear, ordered the 15-piece special, and asked for 6 tenders and the rest in legs and thighs, the order was taken, ordered a large coleslaw, and the order came to $19.84 paid on my Debit Card. About 5 minutes later was told they could not give us our Chicken and we would have to order something else since they said they could not mix per their Manager Resham (who was not there), I showed them the sign in the window, but was more or less told no can do.

I asked for the number of Customer service, they handed me a box, I got the number, they put the box I handled back in the stack and used it to serve their next Customer. I had to provide the time on my receipt, and store location several times since they could not locate it, during this process I was refunded cash, read the signs “All of them” to Customer service, asked what they were going to do, I asked if they were going to resolve, received no answer and was asked to read them the signs again. At this point I hung up and wished the franchise well and that I would not come back. This transaction started around 8:50pm, talked to Customer service finally around 9:00pm, was refunded at 9:05pm, and hung up on Customer service around 9:10pm.

In a nutshell, I am posting this so it is a matter of record and Church’s it appears that they do not take the voice of its Customers seriously. The 15 for 15 deal should read, pay your 15 dollars, be told sometime later they are not going to honor their specials, then wait 15 minutes to be refunded.

Poor service at these Stores, Customer Service it appears isn’t aware of the promotions and has zero ability to effect a change to improve the Customer experience.

In closing, regardless of circumstance Church’s may have saved a buck through this process, I hope it goes a long way on their bottom line, however my time waiting, as well as sending this email is far more valuable, I surely hope someone who cares reads it, acts on it, changes their process and procedures, since the Customers are your only tangible point of sale and profit, and I should not, nor should anyone else have been treated in this matter, bringing something to your attention when feedback truly is a gift.

We went to your Austin Store on Riverside this afternoon

Your chicken is my favorite. I eat there 2 or 3 times a week

We live in RBJ Center, a Senior Community. 259 units

We decided to try your shrimp – your picture you have on the

wall – shows large shrimp – we got them – they were popcorn

shrimp – not large like the picture. They were good – and we

will not stop going – because we love the chicken