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AT&T Customer Service Complaints And Reviews

1-800-288-2747

Post Views: 4,429

Before using AT&T for your mobile, internet, or TV services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. AT&T is one of the largest telecommunications companies in the United States, offering a wide range of services including wireless phone plans, internet services, digital TV, and home phone services.

How to Contact AT&T

You can reach AT&T customer service using the following details:

  • Phone Number (Wireless Support): 1-800-331-0500
  • Phone Number (Internet and TV Support): 1-800-288-2020
  • Email Support: AT&T does not offer direct email support; customers are encouraged to use the online contact form or the support section in the MyAT&T app.
  • Chat: Available on the AT&T website and through the MyAT&T app during business hours.
  • Customer Service Hours: Support available 24/7 for most services.
  • Corporate Address: AT&T Inc., 208 S. Akard St., Dallas, TX 75202, USA
  • Website: https://www.att.com/

AT&T Customer Support Reviews and Complaints

When considering using AT&T for your telecommunications needs, it’s helpful to review their customer service feedback. AT&T competes with other major providers such as Verizon, T-Mobile, Comcast (Xfinity), and Spectrum. Customer reviews often highlight the extensive coverage of AT&T’s wireless network, the variety of plans available, and the integration of services like internet, TV, and home phone. Many customers appreciate the reliability of AT&T’s services and the convenience of managing accounts through the MyAT&T app. However, some complaints focus on issues related to billing, customer service wait times, and the complexity of bundled services. Comparing AT&T with other telecommunications providers like Verizon, T-Mobile, Comcast (Xfinity), and Spectrum can help you determine which company offers the best combination of coverage, pricing, and customer support for your mobile, internet, and TV needs.

ATT Customer Service Contact Information

The contact phone numbers are listed for the various departments within AT&T.

ATT Customer Service Help Line: 1-800-288-2747
AT&T Wireless Support: 1-800-331-0500
Uverse Support: 1-800-288-2020
AT&T and Directv: 1-800-288-1145
AT&T and Dish: 1-866-722-7500
AT&T Internet: 1-800-288-2020
AT&T Landline: 1-800-288-2020
AT&T Español 1-800-559-0050
TTY: 1-888-341-2355
Shareholders: 1-800-351-7221
Pre-Paid Cards: 1-800-288-2020
Military: 1-800-288-2020
AT&T Small Business: 1-877-253-0009
AT&T Large Business: 1-877-253-0009
Collect or Calling Card Calls: 1-800-225-5288

ATT Customer Service Hours:

24/7 – 24 Hours 7 Days a Week for most services

AT&T Address Information

AT&T Inc. is located in Dallas, Texas. For Bill payment addresses or other locations, please check your statement.

AT&T Inc.
208 South Akard Street
Dallas, Texas 75202 USA

ATT’s Official Websites:

AT&T’s’s official website is AT&T.com To get specific information for your account, log-in to ATT.com.

Email

AT&T does not publish email addresses for various departments. However, they do offer contact us pages, after you login to your account.

Social Media

AT&T is a very progressive company and they maintain several social media accounts. AT&T updates these accounts very frequently. They use social media to , offer promotions, show commercials, offer contests to highlight their brand. Also, they will handle difficult customer service issues using social media. Links to AT&T’s social media accounts are listed below.

AT&T on Facebook
AT&T on Twitter
AT&T on Pintrest
AT&T on Youtube

ATT Customer Service Hints


To reach a live person at AT&T user support, dial from your at&t mobile phone, confirm your phone number then press #1, then press 2, then press 0

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

Note: This website listing is not associated with AT&T Inc. The information and the reviews are a service provided by CustomerServiceNumbers.com.

AT&T Customer Service
 

2 Days with No A&T Phone

June 10, 2018

Now 2 days with no phone…You may need to contact Amazon to see how they get delivery’s out in less than 24 hours. Your killing my business.

Avatar for Cyndi B
Cyndi B

AT&T policies

June 9, 2018

To continue, I don’t use the phone for anything other than calling, texting, checking emails, and taking pictures. I am dependent on my phone for business. The employees at the Mantua store in NJ have been very helpful but only so much they can do with the AT&T policies. I expect a NEW phone in an unopened box and not a Samsung. Also should not have to pay last month’s charges my time is too valuable!

Avatar for Cyndi B
Cyndi B

Frustrated with AT&T

June 9, 2018

EXTREMELY frustrated!!!! I have had 4 phones since august 8/17 ,that phone would not swipe and the touch screen wouldn’t work, On 5/5/18 was sent out a REFURBISHED phone and that one stop working completely, black screen no charge, took 4 days to get another refurbished phone 5/21/18 which the screen turned neon green and couldn’t read. got sent another REFURBISHED phone and in less than 2 weeks this one also stoped working yesterday, another black screen. I have put about 20 hours into this project retrieving my contacts, since the phone would not take a charge or start up, going through all my texts to put phone number together with names, redownloading APS and passwords.. Spending hours in the AT&T store, spending hours on hold with you and the delivery services tracking my REFURBISHED phone. I expect some compensation for all of this time , I have paid good money, for mine and our 4 other phones and 3 tablets with At&T on time. now how to I get compensated for all my aggravation? I still don’t have a phone as of now. These have all been samsung androids. Your policies on sending back a phone to get another which is not new but REFURBISHED doesn’t help me, Why should I bother to pay the Bill???? on a phone I don’t have.

Avatar for Cyndi B
Cyndi B

AT&T for 15 years

November 8, 2016

I have been with AT&T for 15 years, I might as well be a newbie cause being a veteran customer does not mean a thing. Today I called as I have 4 lines 2 iPhone 1 Samsung s5 and 1 iPad, I want to get rid of the Samsung as it was purchased 2 years ago for an exchange student that was living with us, he has since gone back to Germany, the phone sits in a desk drawer and is not used and has not been used for almost two years. AT&T does not want the phone back they want me to pay the remaining $151.58 and I can keep the phone but I don’t want the phone and neither does AT&T. We seem to be at a stalemate with a phone nobody wants all AT&T wants is their MONEY. They may consider going straight to Apple and taking advantage of their new plan. Pay a monthly amount for the iPhones for a year and do it again and again, much better deal than the AT&T give me your money plan. The Apple plan gives you an unlocked phone also.

Avatar for Jim
Jim
2.4
2.4 out of 5 stars (based on 884 reviews)
Excellent6%Very good3%Average52%Poor5%Terrible34%
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2 Days with No A&T Phone

June 10, 2018

Now 2 days with no phone…You may need to contact Amazon to see how they get delivery’s out in less than 24 hours. Your killing my business.

Avatar for Cyndi B
Cyndi B

AT&T policies

June 9, 2018

To continue, I don’t use the phone for anything other than calling, texting, checking emails, and taking pictures. I am dependent on my phone for business. The employees at the Mantua store in NJ have been very helpful but only so much they can do with the AT&T policies. I expect a NEW phone in an unopened box and not a Samsung. Also should not have to pay last month’s charges my time is too valuable!

Avatar for Cyndi B
Cyndi B

Frustrated with AT&T

June 9, 2018

EXTREMELY frustrated!!!! I have had 4 phones since august 8/17 ,that phone would not swipe and the touch screen wouldn’t work, On 5/5/18 was sent out a REFURBISHED phone and that one stop working completely, black screen no charge, took 4 days to get another refurbished phone 5/21/18 which the screen turned neon green and couldn’t read. got sent another REFURBISHED phone and in less than 2 weeks this one also stoped working yesterday, another black screen. I have put about 20 hours into this project retrieving my contacts, since the phone would not take a charge or start up, going through all my texts to put phone number together with names, redownloading APS and passwords.. Spending hours in the AT&T store, spending hours on hold with you and the delivery services tracking my REFURBISHED phone. I expect some compensation for all of this time , I have paid good money, for mine and our 4 other phones and 3 tablets with At&T on time. now how to I get compensated for all my aggravation? I still don’t have a phone as of now. These have all been samsung androids. Your policies on sending back a phone to get another which is not new but REFURBISHED doesn’t help me, Why should I bother to pay the Bill???? on a phone I don’t have.

Avatar for Cyndi B
Cyndi B

AT&T for 15 years

November 8, 2016

I have been with AT&T for 15 years, I might as well be a newbie cause being a veteran customer does not mean a thing. Today I called as I have 4 lines 2 iPhone 1 Samsung s5 and 1 iPad, I want to get rid of the Samsung as it was purchased 2 years ago for an exchange student that was living with us, he has since gone back to Germany, the phone sits in a desk drawer and is not used and has not been used for almost two years. AT&T does not want the phone back they want me to pay the remaining $151.58 and I can keep the phone but I don’t want the phone and neither does AT&T. We seem to be at a stalemate with a phone nobody wants all AT&T wants is their MONEY. They may consider going straight to Apple and taking advantage of their new plan. Pay a monthly amount for the iPhones for a year and do it again and again, much better deal than the AT&T give me your money plan. The Apple plan gives you an unlocked phone also.

Avatar for Jim
Jim
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