How to Contact Equifax Customer Service
- General consumer customer service: 1-888-378-4329
- Customer service hours: Monday-Friday, 9:00 a.m.-9:00 p.m. ET; Saturday-Sunday, 9:00 a.m.-6:00 p.m. ET
- Official contact page: Equifax consumer contact options
- myEquifax account: Sign in to myEquifax
- Consumer help center: Equifax consumer help and FAQs
Choose the Correct Equifax Support Route
- Information on an Equifax credit report appears wrong: File a dispute through myEquifax or use the official mail-in dispute form.
- You want to prevent certain access to your Equifax report: Place or manage a security freeze online or use the dedicated freeze telephone number.
- You believe you may be a fraud or identity-theft victim: Add a fraud alert and follow the recovery guidance at IdentityTheft.gov.
- You need a free credit report: Use AnnualCreditReport.com for free reports from Equifax, Experian and TransUnion.
- You cannot access myEquifax: Use Equifax customer service for login, identity-verification or enrollment help.
- You want to cancel an Equifax subscription: Use the My Account section in myEquifax or call Equifax Customer Care.
- You have a business account or employment-verification issue: Use the applicable Equifax business or Workforce Solutions support route rather than consumer credit-report support.
Equifax Credit Report Disputes
If information on an Equifax credit report appears inaccurate or incomplete, consumers can submit a dispute for free. Equifax recommends filing online through the dispute area in myEquifax. The online portal can also be used to check the status of an existing dispute. Before filing, review the entry carefully and gather records that support the requested correction. Depending on the issue, useful documents may include account statements, payment confirmations, lender correspondence, identity-theft reports or records showing the correct name or address. Use the official Equifax dispute center to submit or monitor a dispute.Disputing by mail
Equifax also provides an official mail-in dispute request form. The current form directs completed dispute requests and required document copies to: Equifax Information Services LLC P.O. Box 740256 Atlanta, GA 30374 Follow the instructions on the current form rather than mailing original identity documents. Keep copies of the completed form, supporting records and mailing evidence. Do not send a dispute to Equifax Inc.’s corporate headquarters unless Equifax specifically instructs you to do so.Contact the company that supplied the information
When an error concerns a lender, card issuer, collection agency or another company that supplied information to Equifax, it may also be appropriate to dispute the information directly with that company. Correcting information with one credit bureau does not necessarily correct a separate Experian or TransUnion report.Equifax Credit Freeze Help
A security freeze restricts certain access to an Equifax credit report for the purpose of opening new credit. Placing, temporarily lifting and permanently removing an Equifax security freeze is free.- Manage a freeze online: Use the official Equifax security-freeze page.
- Security-freeze phone number: 1-888-298-0045
Fraud Alerts and Active-Duty Alerts
A fraud alert asks potential creditors to take additional steps to verify identity before opening new credit. An initial fraud alert is free and generally lasts one year. An extended fraud alert is available to qualifying identity-theft victims, while an active-duty alert is intended for eligible military personnel.- Online fraud-alert route: Equifax fraud and active-duty alerts
- Automated fraud-alert number: 1-888-836-6351
How to Get a Free Credit Report
AnnualCreditReport.com is the authorized central source for free reports from Equifax, Experian and TransUnion. Free weekly online credit reports are currently available. Requesting a free report does not require enrollment in a paid Equifax monitoring subscription. Be cautious with lookalike websites that request payment or automatically enroll consumers in an unrelated service. If an AnnualCreditReport.com request cannot be completed, Equifax customer service may be able to help with identity-verification or Equifax-report access questions.myEquifax Account and Login Help
A myEquifax account can be used to access eligible Equifax services, manage a security freeze, file or monitor disputes and review Equifax products connected to the account. For login trouble, begin with the password-recovery and account-verification options on the official myEquifax website. Confirm that the email address being used is the one connected to the account or purchase. Do not provide an account password, one-time verification code, full Social Security number or copies of identity documents to a caller or sender who contacted you unexpectedly.Equifax Subscription Cancellation and Billing Help
Equifax offers paid consumer products in addition to free credit-report and freeze services. To cancel an eligible Equifax product, sign in to myEquifax, open My Account and use the cancellation option. Consumers can also call 1-888-378-4329 for Customer Care. Keep the cancellation confirmation and review the product terms for the effective cancellation date. Canceling a subscription does not necessarily produce a refund for a previous charge. If a charge is unfamiliar, review Equifax purchase confirmations, the account’s product list and the merchant description on the financial statement. If the transaction appears unauthorized after contacting Equifax, contact the card issuer through the number printed on the card or provided in the issuer’s official application.Identity Theft and Fraud Recovery
A fraud alert or freeze may be part of responding to identity theft, but additional steps can be necessary. Visit IdentityTheft.gov for an official recovery plan, reporting tools and sample letters. Review all three credit reports because fraudulent information may appear on only one or two bureaus. Contact affected creditors directly, preserve supporting records and use the official dispute process for inaccurate Equifax entries. For immediate financial-account fraud, contact the bank, card issuer or lender through its verified telephone number. Posting a CSN review does not place a fraud alert, freeze a credit report, dispute an account or notify a financial institution.How to Escalate an Equifax Complaint
- Start with the correct Equifax dispute, freeze, fraud-alert, account or subscription route.
- Record the date, time, representative’s name, case or confirmation number and promised next step.
- Keep copies of dispute documents, supporting records, investigation results and relevant correspondence.
- If information came from a lender or another business, contact that company and dispute the information there when appropriate.
- Ask Equifax Customer Care to review or escalate an unresolved service problem.
- For an unresolved credit-reporting complaint, consider the Consumer Financial Protection Bureau complaint process.
Equifax Corporate Office Versus Consumer Support
Equifax Inc.’s principal executive office is located at 1550 Peachtree Street NW, Atlanta, GA 30309. Its corporate telephone number is 1-404-885-8000. The corporate office and corporate telephone number are not the normal first routes for a consumer credit dispute, security freeze, fraud alert, subscription cancellation or myEquifax problem. Begin with the applicable Equifax consumer process so the request can be verified and assigned correctly.Equifax Reviews and Complaints
The only legacy review visible during this update concerned Lexington Law rather than Equifax and was recommended for removal. As a result, CustomerServiceNumbers.com does not currently have a meaningful Equifax rating or relevant review trend to summarize. Future reviews should describe a specific first-hand experience involving an Equifax credit report, dispute, freeze, fraud alert, subscription, account or customer-service contact. Reviews are individual experiences and should not be treated as proof that every consumer will receive the same result.Protect Your Credit and Personal Information
- Verify Equifax contact information through Equifax.com before providing private information.
- Do not call numbers posted by unverified commenters or shown on lookalike support websites.
- Do not publish a Social Security number, birth date, full account number, report confirmation code, dispute number or complete address.
- Do not provide passwords or one-time verification codes to unsolicited callers.
- Do not send identity documents through ordinary email unless Equifax’s official process specifically directs you to a secure method.
- Be cautious with callers who promise to erase accurate credit information or demand immediate payment.
- Contact a financial institution directly when an account or payment appears fraudulent.
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