JCPenney.com Customer Service

1-800-322-1189

JCPenney.com Customer Service Contact Phone Number for Support and Help

JCPenney.com is JC Penney’s online Shop for savings on apparel, shoes, jewelry, bedding, windows , and even furniture. JC Penney’s competitors include Walmart, and Sears.

JC Penney opened it’s first catalog in 1963 and has been a leading retailer for years. They have embraced the internet and social media and they look to grow into the future.

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The Customer Service Numbers Website is not associated with JC Penney. Website is for information and review purposes only. Please do not leave personal information in your rating or review.

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JCPenney.com Customer Service
JCPenney.com Customer Service

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49 Replies to “JCPenney.com Customer Service”

  1. I had the same problem

    I brought a swim suit or I thought

    but when it started to go bad after 4 – 6 months strenghing and fading I was told that it was Not a swim suit to be used at the pool it was for the beach and I was not told that

    they would not refund my money on the credit card from them

    what did they think I wanted to do with the swim suit Not swim?

    I went to walmart and kmart to get a New swim suit

  2. i am disappointed that you do not stand behind your clothes

    i i brought a swimsuit and it NOW does not fit me and i did NOT loss weight

    it FALLS off of me when i swim

    and the sales person said that it was for walking on the beach NOT for swimming what person buys a SWIMSUIT

    if it is NOT for the pool use

    I WILL NEVER BUY ANOTHER SWIM SUIT FROM JC PENNYS AGAIN

    it ONLY LASTED 6 MONTHS and i brought a off brand like WARMART and it lasted for 2 years

    i would like a NEW SWIM SUIT or my money refunded

  3. Ellen is a degenterate and if she wasn’t LGBQ she would be a nobody and wouldn’t have a show. if you want to be LGBQ, that is up to you but don’t throw it in my face all the time. I’m tired of all the minority whinners. God will take care of you when you stand in front of him. Read your bible do LGBQ acts is an abomination in Gods eyes.

    sodimy is what LQBQ do and that is still illegal in some USA states

  4. Ellen is a degenterate and if she wasn’t LGBQ she would be a nobody and wouldn’t have a show. if you want to be LGBQ, that is up to you but don’t throw it in my face all the time. I’m tired of all the minority whinners. God will take care of you when you stand in front of him. Read your bible do LGBQ acts is an abomination in Gods eyes.

    sodimy is what LQBQ do and that is still illegal in some USA states

  5. The JC PENNEYS at Brighton Colorado is a sorry excuse for customer service, I went shopping and forgot my coupon they refused to believe that I actually had a coupon however if I wanted to purchase the items and return with the coupon adjustments would be made. I finally decided to stop shopping at Penny’s until the Brighton store makes changes and hires adults instead if children.

  6. On Sept 20, 2014 my husband and I made a trip to the JCP store in Eau Claire WI. We had been looing at them online and decided to make the trip in to the store to get help with the ordering. The Associate, Samantha, was extremely helpful and we ended up placing our order with her. We had the blinds delivered to our home so we would not have to travel back to the store. On Sept 25, we received our blinds via UPS. We ordered 6 blinds and they were all delivered. When we opened the boxes, we found that 2 were damaged. So, I called the Eau Claire store and spoke to a MaryKay who was not customer friendly at all. She said we had to bring the blinds back to the store. OK….so we ordered them online and had them delivered so we DIDN’T have to travel back to the store AND paid for shipping UPS. But now we have to bring them back to the store? I am very disappointed. Had we ordered them online at home would we have to travel to Ohio, where they were shipped from, to return them? Unfortunately, I will have to travel to return them. Sure hope the reorder doesn’t come damaged. Very Disappointed Customer.

  7. I was in your store in Saginaw, Michigan today standing in line. All the registers were open and a lady with a handheld computer stated she could help me. The sweater I wanted to purchase was not available in the store so she indicated she could help us to order it. She went through the whole process and the handheld computer would not accept my card so she continued to try again. She indicated free shipping is only available if shipped to the store for pickup. I was disappointed to hear this because all the other stores who have ordered a size that wasn’t available in the store, shipped the item to our home free of charge. On her second try, the handheld computer again would not accept my card. Meanwhile, I’m watching other people behind me in line make their purchases and move on. I asked the sales lady if we could get an extra 5 percent off for our extra time waiting and she refused. (We are talking .60) Though she wasn’t rude, I could tell she was becoming frustrated knowing it was taking longer then it should. She did indicate she was not really trained to use the handheld computer so when a cash register became available she completed my order. I can say I’ve rarely had a negative experience with JCPenney up until today. Needlesstosay, it was a very disappointing experience.

  8. Requested that the Asheboro, NC JC Penney store stock more Petite pants

    size 12 and 14. Petite’s are getting more difficult to find(maybe they should stock more Petite’s,

    obviously a popular size). Bought a pair of pants today(that I will have to cut and then hem)

    Last time I purchased pants, I went to Belks. I seem to be shopping at Belks more and more,

    can’t find my sizes at JC Penney’s. Use to purchase shoes at JC Penney’s. The last (4) pair

    of shoes I purchased were purchased at Belk shoe sales. Size 7

  9. I have been trying for days talking with the customer service department just to return an item that was wrong.

    All I get are promises to fix the problem. Apparently JCPenny only hires idiots for that department. After this is finally settled I will NEVER shop at their store again. I’ve had it.

  10. On august 3rd me and my family we went to jc penny at lakeside mall and we purchased back to school clothes for my daughters and I found out that I have 5 reward accounts and I asked the manager a question why do I have 5 accounts and she said I have no idea then I asked is there any way that I can talk to someone so I can fix that and I asked if there was a phone number that I can call and she said that she dosent have any then can u give me a jcp customer service phone number then she answered back with an attitude I don’t have it find it yourself and she ignored us and she talked to other customers and I’m pretty sure her name is alla

  11. Purchased a gorgeous quilt fc721-23780 on the internet order number 2014034580027729 and all the accessories back in February ready for use as a summer quilt when I returned to the uk. It is advertised as double sided which I thought was great but sadly after just 8 weeks of use the one side has become very grey white where as the other side is still a bright white. The issue is more obvious when you turn back the top section. The pillow shams remain the same brilliant white. Is this a problem you are aware of?

    Love the look and quality of the one side but not the other

  12. Stop sending my email address to every fly by night jerk company in the United States.!!!!!!!!!! I am tired of deleting all the damn spam. Stop selling my email address to jcpenneyem.com. I’ve been a loyal JCPenney customer for 30 years , but if the garbage I keep getting on my computer does not stop, you will have lost me as a JCPenney customer. I can always buy products from other companies. I will miss you but, this bullcrap has got stop.!!!!!!!!!

  13. I called customer service today to question my account, clearly the girl was annoyed to research my issue & so I asked to speak to her manager or someone who can answer my question. This girl laughed at me, I seriously asked her if she laughed at me and she agreed yes and said JC Penny’s doesn’t have to explain anything to you about your account & hung up on me. Seriously this is your help you hire.

  14. Just received my HAPPY SPRING savings coupon booklet. Today is May 14,2014. Why are there coupons in this booklet that expire as early as May 3, 7, & 11???? Very disappointed in this booklet and what can we do with them?

  15. Since when does a card holder for JCPenney get charged interest when making a charge. My bill was for $507.76. My minimum payment is $25, I made 2 payments so far for $100 and noticed the interest $8.04. I have a Belk charge, Sears, Kohl’s, Macy’s…and guess what JCPenney is the only card that I hold that charges interest to use your card. I always thought you got charged an interest when your late. So…I guess I no longer will be shopping at your stores. You will never see my name or a charge coming off my card because I longer have a use for your company and stores.

  16. I have a billing problem. I cancelled an order I made on 4-14-14. store #1923

    I called the store to have the order cancelled when I discovered the bed I had ordered did not fit. I was told I didn’t need a cancellation number.

    Today I got my statement which lists the $2131.72 charge which I cancelled and even worse, I got a ‘phone call this A.M. about the delivery of the bed tomorrow. I told them not to deliver it because I had cancelled the order. I hope they do this right and don’t show up with furniture I do not want.

    I’D ALSO LIKE TO TELL YOU ABOUT ONE OF THE MANY FUTILE CALLS I MADE TODAY TRYING TO REACH CUSTOMER SERVICE OR YOUR BILLING DEPT.

    I WAS GIVEN THE #800 322 1189 WHEREIN I RAN INTO THE MOST MADDINGLY STUBBORN YOUNG MAN WHO DEMANDED OVER AND OVER THAT I TELL HIM WHY I DID NOT WANT A FREE $100.00 VISA CARD. I APOLOGIZE THAT I GOT SO ANGRY AND FRUSTRATED THAT I SWORE AT HIM, BUT HE WAS SO VERY INSISTENT THAT HE WOULD NOT SEND ME ON TO BILLING UNTIL I GAVE HIM AN ANSWER, AT LEAST AN ANSWER THAT HE WOULD ACCEPT. AWFUL EXPERIENCE!!!! Thank you, Diane

  17. HELP!!!! I REALLY LOVE THE STORE IN lacrosse WI WE JUST MOVED HERE AND IT IS THE NEATEST STORE I HAVE EVER BEEN IN AND YOU PEOPLE AR SO FRIENDLY AN HELPFUL BUT I CAN NOT FIND ANYONE TO CHANGE MY PHONE NUMBER SO I CAN GET MY POINTS HERE WITHOUT THE PEOPEL CALLING MY OLD NUMBER. WHAT DO I HAVE TO DO TO MAKE IT HAPPEN? I CAN NOT FIND A SITE TO DO IT AND NO ONE IN THE STORE COULD HELP PLEAS TELL ME WHAT TO DO.

    lpabst33@gmail.com Thank you Lois

  18. My JCP card was lost. I have called twice and they promised that I would get one on March 7th, now here in April and haven’t received a card yet, was told it was mailed. As of this date please cancel any card request made by me. Even though in the past I have been a good customer, I will no longer be one not only because of the bad customer service, but for the companies moral sense. I am disappointed with this company and sorry for it’s employees, who may loose their jobs because of the reduction of sales

  19. I have shopped JC Penny’s a couple of times in this last year and have been delighted. The middle aged women who helped me on the floor were great. Customer service couldn’t have been better. When I could not find an item that was on sale the clerk went online and placed the order for me and had the shipment sent to the store so there was no shipping and handling charge, she spent a long time trying to make things right, from looking in store and the catalog order, I got what I was looking for. She was friendly as have been everyone I have encountered at the Grass Valley, Ca. store THANK YOU, and I am glad JCP is still in business. I did not know about the “LGBQ” support but I applaud that as well. GO JCP.

  20. Over many years, I have had great luck with JCPenney, particularly on-line ordering. I am an interior designer who shops for great products and great buys and I am never disappointed with JCP.

    I’ve experienced far many more gliches with other sites. But the quality at JCP has met my (and, of course, my clients’) expectations and even exceeded them.

    And a note to Janice, above (4/16/13): All due respect, dear, but it’s pretty difficult to take a criticism seriously when it’s peppered with misspelling and incorrect grammar usage. You might want to consult a dictionary next time.

  21. I received a phone call this am from penny’s collection agency. He was demanding a payment, stating I was two months in arrears. After calling the store and finding out there is no support service locally, I called the 800 number. After getting nowhere, I asked to speak to a manager. Ten minutes later, he came on the phone. Stated because my charge account had not been used in a while, I had not been sent a bill. That they would generate one, but it would throw my payment 15 days late. Then tells me they do have an in company collection department, bt he didn’t know they got so heavy handed. No more Penney’s for me. What a circus…Donna

  22. I have shopped at your store for 30 plus years, and love your store and so does my family. On December 14, 2013, after shopping at your store, in Watertown SD. I fell on your very icy crosswalk, and broke my hip. I have not been back to work as of yet, and don’t know when I will. I watch the Ellen show everyday, before my accident and after I got hurt. I have seen all the money That JC Penney gives away to the very deserving families.. In the emergency room they had to cut all my clothes off [ which I bought at JC Penney.] All your manager said to me was “He was sorry”. I found out later from the Mall Manager that he did not file a accident report, which he should have.. That made me fell terrible!! I know a lot of people have hard times, as you do too. Well so do I~~~No income and a lot of medical bill.. I wanted you to know how I feel.

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