Xfinity Customer Service

1-800-266-2278

Xfinity Customer Service Phone Number For Support and Help

Xfinity internet and tv means more speed – more control with your entertainment. Comcast Cable‘s Xfinity service is one of the largest internet and cable tv providers in the U.S.A.

Xfinity also offers mobile phone service, home phone service, Dvr service, Wifi hot spot services along with their high-speed internet service for both home and business.

Xfinity customer service tends to get bad reviews. However, compared to most cable companies, Xfinity is rated very highly.

Xfinity Official Website Pages

Xfinity’s Contact Us Web Page Click Here

Cable Outages and Status Click Here

 

Xfinity Customer Service
Xfinity Customer Service

1.5/3 (7)

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68 Replies to “Xfinity Customer Service”

  1. This company offers the WORST CUSTOMER SERVICE I have experienced. My TV has been out for approximately three weeks. Two repairmen have come out and nothing changed. I do not believe they were capable of addressing the problem. One called a supervisor for assistance; however, this did not help. My numerous calls have primarily resulted in a recording stating that there is an outage in the area–an outage for three weeks; PLEASE, GIVE ME BREAK. If by chance you get an opportunity to speak with an individual, they appear incompetent and/or unable to speak the KING ENGLISH. PLEASE BEWARE OF COMCAST AND THEIR SERVICES.

  2. Try to asked help to set up our remote prog…it started last night..i tried pressing guide but it doesn’t worked, tried d voice same thing happen. So, I called and asked what’ is going on…he said after telling me on what to pressed on the remote to go to the local office and get another remote. We got stuck only for one(1) channel night and d next day. Today went to the local office get a new remote as what the guy instructed me when i called last night…followed the instruction on that little book and it got worst. I am using my remote from d bedroom to turn it on and off.Called for helped but got disconnected and called again and it was Leticia (guessed that was her name) i did what she told me to do, got the guide working but it wont turn on or off and vol. doesn’t moved. So, I asked if we can have a tech coming and she said we might be charge of $70 plus the trans. fee of $4.99….Really!!! what a shame…you cannot help your customer that was just set up for about 2 wks? And you are going to charged us more..this was only hooked for about 2 wks. I do understand it if we have you for month(s) or year(s)…but it was only for about 2 wks…come on people. How do we know if the box you gave us is old or new..and you just want more money from your customer

    This screwed my show that i wanted to record…thanks a lot XFINITY…good that you did this while we haven’t reached a month.

  3. Worst cust service . Called a month ago for service and til today still don’t have any! Get transferred and disconnected after being on hold for 20-30 minutes then I finally get through and they can’t figure out how to resolve the incompetence of their installers…. craped cust! No stars!!!0000000

  4. i was very upset about my bill. could not understand first person. was then connected to jon # 89H. he was so helpful and courteous. made my day much happier!

  5. Horrible!!!!!! Internet will work maybe 1 time a week they always claim there is an outage our bill is outrageous and the tv service is just as horrible

  6. Rather than scream at the customer service person, I am passing on this information via the comment option. Let me list the things that are a problem with your company.

    1. You are a monopoly. Which means people have no other choice but to use your company.

    2. Each time I call you for Customer Service because COMCAST has a problem, I am on the phone for an unbelievable amount of time. Recently, >2 HOURS for my phone not ringine. It was COMCASTS fault. I had no phone service for the entire month of August.

    3. Your customer service people are very nice and polite. Some of them know what they are doing. Some of them screw up the service even worst trying to fix the issue.

    4. I have never called in for Customer Service when the line is not disconnected so I have to start over. Today it only took me three calls.

    5. I am sure you are aware of the fact that a person must call in and speak to nothing but robots until the option is finally “agent”. Which takes a long time because the Customer is not given this option until the robots run out of options. A VERY LONG TIME. Last time I called to fix one of your company’s errors it took me 4 phone calls one of which lasted THREE hours.

    Your companyhas a problem.

    6.

  7. So far I have been without service for approximately 50 hours in the first fifteen days of service………

    and when a tech came and checked why we lost signal he stated that the tech who installed our cable should have replaced the cable from the utility pole to the house not just the cable in the house.

    Two of the four times that we lost service we experienced a power outage, the first time was a couple of hours till Penelec fixed whatever caused the outage but when the power came back on the cable was out till 30 plus hours later…that’s when the tech came and informed us about the old cable and said that was why we were losing signal and the picture keeps freezing.He said that he would send out a tech to replace the old cable from the utility pole that was 08/09/2016 four days later still waiting!

    And to everybody that has commented on the difficulty talking to a live person I know what your talking about and I think that it is ridiculous!

    I like the diverse channel selection and the voice remote is cool…. But if this is any indication of what they think of their customers I am not going to put up with it for ever.

    About to become a dish customer!

  8. Not much I can add to all the other comments. Comcast is the only high speed internet provider in my town. In my entire TOWN. If there was anyone else I’d switch in a heart beat. I’ve been on ‘Chat’ hold for the past 40 minutes and have a phone call in at the same time. 40 minutes and no answer to either. Other companies are starting to pop up around the country. One day there will be a new technology that by passes the network Comcast and Time Warner have built. When that happens we can only hope both companies go away quickly as customer run, run to their new tv and internet options.

  9. Just try to get a live person. It won’t happen. Then they give you an option but as soon as you press that number, it gives you others and then hangs up on you. Nice job guys.

  10. IF YOU CAN GET TO A LIVE PERSON THE ROUTINE FIX-ALL IS “LET ME SEND A SIGNAL TO YOUR UNIT”. IF SYSTEM COMES BACK ON IT’S FIXED, NO RESOLUTION OF ORIGINAL REASON OR PROBLEM. MY BOX DOWNSTAIRS HAS TO BE UNPLUGGED AT LEAST ONE OR MORE TIMES A WEEK DUE TO LOSS OF SIGNAL. (I GAVE UP CALLING OVER A YEAR AGO WHEN ALL THEY DID WAS SAY DO THE SAME.) I HAVE EVEN LEFT IT UNPLUGGED OVERNIGHT SO I’D HAVE LIVE TV IN AM WHICH WAS A MISTAKE (MY GUINEA PIG CHEWED ON WIRE ONE OF THOSE TIMES AND I’M SURE THE TECHS WOULD SWEAR THAT WAS REASON EVEN THOUGH THE PROBLEM HAD STARTED LONG BEFORE THEN AND THE UNIT ACTUALLY FAILS LESS OFTEN SINCE). MY DVR PICKS AND CHOOSES. MY 89 YEAR OLD MOM LOVES TO WATCH NASCAR. I PAY FOR THE PACKAGES WITH THE RACE CHANNELS SO SHE COULD WATCH THE RECORDINGS AT HER PLEASURE. I SET THEM UP TO RECORD, DOUBLE CHECKED TO MAKE SURE THEY WERE SHOWING “SET TO RECORD” FOR ALL THE NEW RACES, SHOWED CONFIRMED. IT’S A ROLL OF THE DICE WHETHER IT DOES OR NOT. I HAD ONE TECH TELL ME HE HAD NO IDEA WHY THAT WAS HAPPENING BUT THAT HE WOULD “PASS IT ALONG”. HAVE HEARD NOTHING. I HAVE HAD THEM SHOW THEY WILL RECORD ON A CERTAIN DAY AND AT A CERTAIN TIME YET NOT. I HAVE TO BE ON THE CHANNEL AT THE TIME OF THE RACE AND IT WILL ONLY RECORD IF I RECORD “THIS EPISODE ONLY”. WHAT’S THE USE OF PAYING FOR DVR. I AM PAYING CLOSE TO 200. A MONTH FOR TV AND INTERNET (THAT’S A WHOLE OTHER CAN OF WORMS}. WHY CAN’T I GET MY EQUIPMENT FIXED OR REPLACED. I AM NOW BEING HARRASSED WITH CALLS TO UPGRADE. WHY WOULD I WHEN WHAT I HAVE NOW IS SO UNRELIABLE?

  11. Horrible service! I spend over $300 a month and can’t even get through a movie without it freezing up. So many issues, absolutely awful!

  12. What an absolute joke of a company. Poor service, poor reception, ignorant field tech, zero customer service. And I pay 70 a month for what? I may as well just reach into my pocket, pull out 70 dollars and walk it straight to the toilet.

  13. Stay away from Comcast at all costs! The company has little regard for their customers. The company may offer very desirable services, but they sell them at a premium price while offering terrible customer service. The company support service is designed to give any person with even the simplest of issues a complete runaround. For instance, I wanted to contact my local service center to discuss an equipment change. I tried the number listed on the xfinity online support page but it is actually a number for their off shore service agents, who are a helpless group unto themselves. After begging with an agent to speak with a supervisor, I finally got another number from the supervisor that was supposed to be a direct number to the store but in reality it turned out to be just another number for Comcast support. Back to square one. This is just one issue I’ve had with the sad company. I will be seeking other sources for my services and if I have to settle for a little less so be it. It will be a bargain in the end, if only to not to have to deal with Comcast (Xfinity) customer service ever again.

  14. Good thing you have a monopoly in my area or I would be a customer for about 2 seconds. I sometimes have to call 5-8 times to get a “contact” as the frequency of disconnect is appalling. Generally when I finally get through to a human that gives a damn I am so craped off it is difficult to be civil. I have almost weekly problems with the “new” system that was installed 3 or 4 months ago so now instead of getting craped off 4 or 5 times a year it has become 4 or 5 times a month. Thanks. I only pay you people a little over $200.00 a month for these pleasant experiences. I just finished going through your mill of incompetence, had a little snort of “jack d.” to settle me down, prayed I have no more issues today or I will be in the bag before noon. Thank you for starting Presidents day off on a downer. I am about one jump ahead of sticking rabbit ears and tinfoil atop my TV.

    I wonder if Brian Roberts has any idea of what a rotten system he has under his control? Perhaps he is too busy on the golf course which seems to be the norm for todays business “leaders.” Tell him I said hello.

  15. We have had nothing but trouble since we switched over to the Xfinity bundle. It’s been a nightmare. It took a whole week to get the modem working properly. Now I have no phone service. Getting through to Customer Service is a nightmare. I was put on hold forever. Transferred a few times. Disconnected a few times after being on hold again forever. I’m on hold again as I type this to resolve my no phone service issue. Beware before you Switch to Xfinity.

  16. All of the below:

    3/14/2016 xfinity – 282 minutes to wait? Are you serious? can’t 282 minutes to wait? Are you serious? can’t possibly get to a human after too many auto prompts. Screw it. ThesuspectwasRead More 2/29/2016 12345 Xfinity Horrible company Horrible Customer service Horrible company. Customer service only cares about them. Worse experience ever. The only reason I tolerate them is because Direct tv is unable to put a satellite dish outside my house do to the trees. I will disconnect next month. Can’t wait. heidyRead More 2/23/2016 12345 xfinity – I hate Comcast with a passion I hate Comcast with a passion, I pray another company will come along and wash them out, the only reason I m still with them is because there are no other cable offers in my area, Comcast has the worse customer service in the world, if another cable company comes along I will drop Comcast like hot cakes. kathyRead More 2/22/2016 12345 xfinity – When a company thinks they are so big that they no longer have to care about its customers When a company thinks they are so big that they no longer have to care about its customers, its time for them to be shut down mikeRead More 2/15/2016 12345 xfinity – Good thing you have a monopoly in my area Good thing you have a monopoly in my area or I would be a customer for about 2 seconds. I sometimes have to call 5-8 times to get a “contact” as the frequency of disconnect is appalling. Generally when I finally get through to a human that gives a damn I am so craped off it is difficult to be civil. I have almost weekly problems with the “new” system that was installed 3 or 4 months ago so now instead of getting craped off 4 or 5 times a year it has become 4 or 5 times a month. Thanks. I only pay you people a little over $200.00 a month for these pleasant experiences. I just finished going through your mill of incompetence, had a little snort of “jack d.” to settle me down, prayed I have no more issues today or I will be in the bag before noon. Thank you for starting Presidents day off on a downer. I am about one jump ahead of sticking rabbit ears and tinfoil atop my TV. I wonder if Brian Roberts has any idea of what a rotten system he has under his control? Perhaps he is too busy on the golf course which seems to be the norm for todays business “leaders.” Tell him I said hello. TedRead More 1/28/2016 xfinity – I have been trying the number for days. I get a I have been trying the number for days. I get a recording telling me to try another time. They are awful. arleneRead More 1/27/2016 12345 xfinity – The previous 1 star was because of the automated The previous 1 star was because of the automated system. Alicia was a five star. I averaged the rating. TinaRead More 1/27/2016 12345 xfinity – How did you manage to talk with a person? I went How did you manage to talk with a person? I went in circles with the answering system. When I declined the survey the second time I was asked, I was sent into limbo. No recorded voice response, no music, nothing. After 5-10 minutes I hung up. If I said no to the survey the first time, why was I asked again? The only way I could find a phone number was to log into Xfinity Customer Service. Called Tech Support and got same survey question — twice. After the first decline I agreed the second time so I wouldn’t get sent into thin air.Spoke with Alicia in Tech Support (finally), who was very helpful and professional. Hopefully, the problem is fixed. TinaRead More 1/19/2016 How can change my Xfinity parent control password? Can I please get customer service so I can change my parent control password Michael G BirdRead More 1/18/2016 12345 Xfinity Customer Service rude, argumentative, and just ridiculous! HORRIBLE CUSTOMER SERVICE!!!I thought I was being pranked when not one but two Customer Service Agents was so rude, argumentative, and just ridiculous. My cable went out on one of my televisions and after being on the phone 30 minutes, the problem could not be resolved. I received an appointment time for the following day, but got a phone call and more troubleshooting resolved the problem..so I thought. The following day, cable out again. I called back to Comcast, and asked for another appointment of which was said to be the next day between 3-5, and no one ever showed up. I called and got an automated message stating I had an upcoming appoint five days later between 3-5. I was passed upset.1st Agent- I explained the above to her, and was told “you must have confused the days” I would have NEVER accepted an appointment five days later, she then started talking over me stating “so what do you do you want me to do” I asked to speak with a supervisor and was told “I can help you”, She put me on hold, came back to the phone stating she had to write down my complaint and what I said. I was then told to hold and she never came back to my call. I hung up after approx 15 mins 2nd Agent- I immediately asked for a supervisor after explain to him what just happened. This guy insisted on “helping” me. I asked three times, and finally told him if he was not going to get a supervisor just say that, I was then told there was “no supervisor available” craped off!Read More 1/5/2016 12345 xfinity company offers the WORST CUSTOMER SERVICE I This company offers the WORST CUSTOMER SERVICE I have experienced. My TV has been out for approximately three weeks. Two repairmen have come out and nothing changed. I do not believe they were capable of addressing the problem. One called a supervisor for assistance; however, this did not help. My numerous calls have primarily resulted in a recording stating that there is an outage in the area–an outage for three weeks; PLEASE, GIVE ME BREAK. If by chance you get an opportunity to speak with an individual, they appear incompetent and/or unable to speak the KING ENGLISH. PLEASE BEWARE OF COMCAST AND THEIR SERVICES. LelaRead More 12/28/2015 12345 I haven’t had good customer service from Comcast – Xfinity I haven’t had good customer service from Comcast in years. When I’ve called in the recent past, their voice tree never has an option for what I need help with and it’s extremely difficult to get a human. you can spend an inordinate amount of time on the phone and often get disconnected.today, I called their 1-800-934-6489 Xfinity customer service line multiple times and can only get Spanish. No, I didn’t push nueve to continue in Spanish. Sometimes it didn’t even give an option, it just went straight to Spanish.Of course, there is no way by phone or their website to tell somebody about this problem. I don’t think I can take the aggravation anymore. Expensive as hell and absolutely the worst customer service I’ve experienced, anywhere, anytime. – See more at: http://customerservicenumbers.com/co-xfinity#.Vuq-2zYpDq4

  17. DONT EVEN WASTE YOUR TIME!!! You want to do business with companies who are PROFESSIONAL, pleasant, knowledgeable, and helpful. The first representative from Michigan was Tifiini who got my information screwed up on the installation appointment (TOTALLY DISREGARDED THE TIME I ASKED FOR) as well as did not note the phone number I asked to have them call. This, she inconvenienced both her company and myself. I had some pertinent deadlines to meet and was put off for another installation A WEEK later. Then, representatives were VERY RUDE AND ARGUMENTATIVE as I tried to explain I understood it wasn’t her fought but I need to be ACCOMODATED!!! She was totally UNPROFESSIONAL in her approach. Why should I commit to this company when they are ALREADY giving me the run around!!!!! This is absolutely the WORSE customer service In LIFE!!! & I didn’t even call arguing with her because I knew it wasn’t her fought and she stiiiiiiill became disreapectf!!! Unbelievable!!!!!

  18. HORRIBLE CUSTOMER SERVICE!!!

    I thought I was being pranked when not one but two Customer Service Agents was so rude, argumentative, and just ridiculous. My cable went out on one of my televisions and after being on the phone 30 minutes, the problem could not be resolved. I received an appointment time for the following day, but got a phone call and more troubleshooting resolved the problem..so I thought. The following day, cable out again. I called back to Comcast, and asked for another appointment of which was said to be the next day between 3-5, and no one ever showed up. I called and got an automated message stating I had an upcoming appoint five days later between 3-5. I was passed upset.1st Agent- I explained the above to her, and was told “you must have confused the days” I would have NEVER accepted an appointment five days later, she then started talking over me stating “so what do you do you want me to do” I asked to speak with a supervisor and was told “I can help you”, She put me on hold, came back to the phone stating she had to write down my complaint and what I said. I was then told to hold and she never came back to my call. I hung up after approx 15 mins 2nd Agent- I immediately asked for a supervisor after explain to him what just happened. This guy insisted on “helping” me. I asked three times, and finally told him if he was not going to get a supervisor just say that, I was then told there was “no supervisor available”

  19. I HAD COMCAST SERVICE IN THE PAST, LAST TIME ENDING ABOUT FIVE YEARS AGO. I SET UP AN APPT. TO REINSTALL THE SERVICE LAST WEEK AND A GENTLEMAN NAMED CHRISTOPHER CALLED ME TO CONFIRM AND WHEN I RETURNED HIS CALL, IT NEVER INDICATED THAT I WAS CALLING COMCAST…….NOTHING AT HIS NUMBER EVEN SAID COMCAST. WHEN I SPOKE TO HIM, HE WAS VERY RUDE AND WAS VERY PERSISTENT THAT I GIVE HIM ALL MY PERSONAL INFO, INCLUDING MY SOCIAL SECURITY NUMBER….I WAS NOT COMFORTABLE DOING THAT, AND SINCE I HAD BEEN A FAITHFUL, PAYING CUSTOMER IN THE PAST, I DIDN’T FEEL I SHOULD HAVE TO GIVE IT…..I WENT INTO OUR LOCAL COMCAST OFFICE AND SHOWED MY ID AND THE LADY SAID THAT SHE WOULD FORWARD IT TO HIM…..BUT THAT WASN’T GOOD ENOUGH FOR HIM, AND HE CANCELLED MY INSTALLATION APPT. FOR THE NEXT DAY…….I ALWAYS PAY MY BILLS AND ALWAYS DID WHEN I HAD COMCAST IN THE PAST. CHRISTOPHER WAS EXTREMELY RUDE……..I FEEL THIS IS HORRIBLE CUSTOMER SERVICE, AND WILL NEVER HAVE COMCAST SERVICES EVER AGAIN….THIS IS NOT A GOOD REPRESENTATION OF YOUR COMPANY…..HORRIBLE CUSTOMER SERVICE

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