CVS Customer Service – Complaints And Reviews

The cvs in Atwater, California on Bellevue has horrible customer service and the pharmacist is even worse. I recently had a prescription that took 5 days to refill and when I finally received my medicine after I was home I was called and told that they had filled the prescription wrong. Instead on the one month supply I was given the full 3 month supply. Now the pharmacist refused to fill any of my prescription cause I left and didn’t return my prescription. FYI. Pretty ridiculous that she filled the prescription wrong and then tells me she won’t fill my prescription there any more. Sounds like cvs better take look at their employees. Cvs has lost my family’s business entirely.

CVS, Your store #1393 in Manassas, Virginia has serious problems. The pharmacy is very slow, inventory outages are prevalent and the store is filthy. The front windows are so dirty any observant customer should be insulted. Shockingly, the floor people appear to be willing to be helpful. The store manager is not doing his or her job, nor is the DM.

I sure do enjoy everything about CVS and all that this place has to offer… thank you again … for all that you do to bring great service to all of us. Have a good one…

Every day I receive offers and CVS sends their share to me. I got an offer for 100 prints to be made for a cost of .11 cents each, if I used the promo code as indicated. I went to my local CVS store, spent an hour picking out photos for printing, and the asst manager, Michelle, said that it was only for online customers.

If you look at your records, you will see that I had been a very good photo customer of yours until about two years ago. I have been going to Walgreen’s where there are no exceptions to their Promocode. management is there to fix problems at Walgreens, not set up road blocks to my accomplishing my task.

Michelle takes delight in denying customers their coupons, and this is not the first time I have had her send me to Walgreens where I spent $30 on photos.

I don’t understand why CVS works so hard to get customers in the store, then hire idiots like Michelle to send them away.

Why can I no longer find Tide Simply Clean and SENSITIVE laundry detergent at any CVS location? My husband has diabetes, and has problems with his lower legs, so I need to purchase this product. We are retired and live on a limited income, and I always buy this product when it is featured on sale. I know it is still available because Walgreens stocks it still, but at a much higher price. I just got a rain check for Tide and SENSITIVE laundry detergent from one of your stores and need to know when it will be restocked in your CVS stores so that I can use my rain check. Please respond ASAP as you currently are featuring your Tide Simply Clean line on sale at all CVS locations.

Also, what is a CVS customer service number that I can call for immediate help?

Thank you,

I have lived in my neighborhood of Richmond Hts, OH 44143 for over 12 yrs and frequently visit the CVS Store located at 4691 Monticello Blvd (store #3032). Usually the sales clerks are very friendly, including the man we encountered tonight at approximately 6:45 pm. I was accompanied by my grandson and his girlfriend as I shopped, all of a sudden I heard the sales clerk yelling at someone that he suspected they were stealing! As I approached the situation I realized he was referring to my grandson, who has come to the store many times before, with and without me with no incident, so I asked why did he think he was stealing and his reply was that he saw my grandson reach under his shirt. My grandson became visibly angry because not only was the clerk incorrect, but other patrons were witnessing and it was embarrassing, but my grandson lifted his shirt to prove he hadn’t taken anything and asked for an apology, but instead of apologizing, the angry clerk insisted they leave the store and when he refused for doing nothing wrong the clerk threatened to call the police. I told the clerk they were with me and there was no need to call the police but the clerk kept yelling and ran into an office and shut the door leaving all the customers standing in dismay!

I recently waited in line for 22 minutes to check out of your store in Naples Florida located at Airport Pulling and pine ridge. It’s inexcusable.. last time I used CVS for sure. Walgreens just got a new customer

I shop in CVS all the time. Today, the new year I started with a prejudiced employee. I knew holiday items were on sale. I heard the employee tell a customer that Christmas wrapping paper is 75% off. So I picked up 2 rolls of Hannukah wrapping paper. At the register, the ? manager stated, Hannukah paper is not 75% off. I said, “Christmas paper is 75% off and not Hannukah paper! Really!!.” The person attending( a different person) the cash register was smart enough to have already given me the discount.

YOU MIGHT WANT TO IN-SERVICE YOUR EMPLOYEES!

I tried to order something online and after putting all of my information in, I clicked continue and it said it couldn’t accept my card to check the numbers and try again. I did this several times and even used a different card to no avail. Obviously something was wrong with the website. I decided to check my bank account and what do you know? I have over $300 pending on my account. So even though I didn’t buy anything, CVS has taken $300 out of my account. I have called several times and the customer service is ATROCIOUS!!! They act like I did something wrong and don’t give a crap that I am now negative over $300 in my bank account. Not that they would even give a crap but I will NEVER use CVS for anything ever again. This whole experience has been absolutely ridiculous and it’s a shame a company like that can’t have better people and service and actually care about the customer.

I shop at CVS quite often for sales and using my coupons. Well the other day I spent $43.89 and then got a coupon from CVS for $10.00 off if I spent $40.00. Well the coupon from CVS expired today. Can CVS just send me another $10.00 off coupon with a longer expiration date please?