Need help with a CyberLink charge, subscription renewal, download, activation or PowerDirector problem? CyberLink provides an online support center and an English-language phone line for certain purchase, refund, product-information and installation questions. Phone callers need a 13-digit Voice Support Code before speaking with support.
CyberLink Customer Service
Voice support: 1-888-226-6030
Hours: Monday–Friday, 9 a.m.–6 p.m. Pacific / noon–9 p.m. Eastern
Language: English
Required before calling: A 13-digit Voice Support Code
Corporate headquarters:
CyberLink Corp.
15F., No. 100, Minquan Road
Xindian District, New Taipei City 231
Taiwan (R.O.C.)
North American operations:
CyberLink.com Corp.
1150 South Olive Street, Floor 10
Los Angeles, CA 90015
Important: CyberLink identifies its North American office number, 408-217-1850, as an OEM business-inquiry line. Consumers should use the voice-support number or online support center instead.
Choose the Right CyberLink Support Option
- Purchase, refund, promotion, product-information or installation question: Obtain a Voice Support Code and call 1-888-226-6030.
- Account, payment, order or subscription problem: Select “Account, Purchase & Subscription Issues” in the Support Center.
- Software, mobile-app or cloud problem: Select “Software, Mobile Apps & Cloud Issues” in the Support Center.
- Existing support request: Use “My Support Ticket” in the Support Center to review the status and support history.
- Mobile subscription: Manage the plan through the app store that processed the purchase.
How to Call CyberLink Customer Service
- Open the official CyberLink Voice Support page.
- Follow the page’s instructions to obtain your 13-digit Voice Support Code.
- Call 1-888-226-6030 during the published weekday hours.
- Enter the Voice Support Code when prompted by the automated system.
- Write down any case number, instructions or follow-up date provided by the representative.
CyberLink describes this line as support for general questions about purchases, upgrades, refunds, sales promotions, product information and program installation. For detailed crashes, performance problems or other technical troubleshooting, use the online Support Center.
How to Submit a CyberLink Support Ticket
- Visit the CyberLink Support Center.
- Choose either “Account, Purchase & Subscription Issues” or “Software, Mobile Apps & Cloud Issues.”
- Select the closest issue category and review any suggested FAQs.
- If the problem remains unresolved, continue to the contact form and describe what happened.
- Save the resulting support-ticket information so you can track the request later.
Information to Have Ready
Providing specific details can reduce follow-up questions. Have the following information ready when calling or submitting a ticket:
- The email address associated with your CyberLink account
- Your order number and purchase date
- The exact product and version, such as PowerDirector 365 or PhotoDirector
- Your operating system or mobile-device model
- The full wording of any error message
- The steps that cause the problem
- Relevant screenshots or diagnostic files
- The name of the store that processed the purchase
- Your previous support-ticket number, if applicable
Privacy reminder: Submit order numbers, activation keys, account details and diagnostic files only through CyberLink’s official support system. Do not publish license keys, passwords, payment-card information or other private details in a public review.
How to Cancel a CyberLink Subscription
Subscriptions purchased directly from CyberLink renew automatically according to the selected monthly, quarterly or yearly term until they are canceled.
- Sign in to your CyberLink account and open the Member Zone.
- Go to Manage Plan.
- Select the applicable CyberLink subscription.
- Choose Cancel Subscription and complete the confirmation steps.
- Save the cancellation confirmation and verify the plan’s ending date.
CyberLink product pages state that paid features generally remain available through the end of the current billing period after cancellation. Canceling renewal is different from requesting a refund.
CyberLink’s subscription agreement also says files stored in CyberLink Cloud may be deleted 90 days after a subscription ends or expires. Download important cloud files before that deadline.
Google Play Subscriptions
Android subscriptions are managed through Google Play. Open Google Play, confirm that you are using the correct Google account, select Subscriptions, choose the CyberLink app and follow the cancellation instructions. Uninstalling the app does not cancel the subscription.
Apple App Store Subscriptions
Subscriptions purchased through the Apple App Store or Mac App Store must be managed through the applicable Apple account. CyberLink cannot directly cancel an Apple-processed order.
CyberLink Refund Policy
The correct refund path depends on where the purchase was processed:
- CyberLink online store: CyberLink publishes a 30-day money-back guarantee for eligible products purchased from its online store.
- Credits: A credit purchase is eligible under the published 30-day policy only when none of the purchased credits have been used.
- New direct subscription: CyberLink’s subscription agreement describes a full-refund option within 30 days of starting the initial subscription, provided applicable free credits have not been used.
- Google Play: Requests made within 48 hours should be submitted through Google Play. CyberLink directs later eligible requests through “Send Feedback” in the app and asks for the Google account email and order number.
- Apple App Store or Mac App Store: Refund requests must be submitted to Apple.
- Another retailer or website: Contact the company that processed the payment and follow its refund policy.
Review the current CyberLink refund terms before submitting a request. Eligibility can depend on the purchase channel, date and whether credits were used.
CyberLink Download, Installation and Activation Help
The CyberLink Support Center provides product patches, user guides, online help and troubleshooting information. When reporting an installation or activation problem, include the complete error message, product version, operating system and purchase source.
CyberLink notes that some downloadable updates apply only to retail and online-purchased versions. If the software came bundled with a computer, disc drive or other hardware, check the update function inside the program or contact the hardware manufacturer when directed.
For a missing download or license, first confirm that you signed in with the email address used for the original purchase. Search that account’s inbox and spam folder for the order confirmation before opening a support request.
Products Supported by CyberLink
CyberLink’s consumer software and applications include products such as:
- PowerDirector
- PhotoDirector
- AudioDirector
- ColorDirector
- Director Suite
- PowerDVD
- Power2Go
- YouCam
- Screen Recorder
- Promeo
- CyberLink mobile applications
Always include the exact product name, edition and version in a technical-support request. Instructions for a perpetual desktop license may differ from those for a 365 subscription or mobile app.
CyberLink Customer Reviews
There are currently no published CyberLink customer reviews on this page. If you have contacted CyberLink, you can help other readers by describing:
- The product or subscription involved
- Whether you called or submitted a ticket
- How long it took to receive a response
- Whether the representative resolved the problem
Keep reviews factual and do not include passwords, license keys, order numbers, telephone numbers or other personal information.
CyberLink Customer Service FAQ
Does CyberLink have a customer service phone number?
Yes. CyberLink publishes 1-888-226-6030 for general purchase, refund, promotion, product-information and installation questions. English-language support is offered Monday through Friday during the hours listed above.
Why do I need a Voice Support Code?
The 13-digit code helps CyberLink locate and update the applicable support issue. Open the official Voice Support page and obtain the code before calling.
Is 408-217-1850 a CyberLink customer service number?
No. CyberLink labels that number for OEM business inquiries. Consumers should use 1-888-226-6030 or the online Support Center.
How do I cancel CyberLink PowerDirector 365?
For a direct CyberLink purchase, sign in to the Member Zone, open Manage Plan, select the subscription and choose Cancel Subscription. App-store subscriptions must be canceled through the store that processed the purchase.
Does deleting a CyberLink mobile app cancel the subscription?
No. Uninstalling an Android or Apple app does not cancel its subscription. Cancel through Google Play or the applicable Apple account.
How do I check a CyberLink support request?
Open the CyberLink Support Center and use the “My Support Ticket” area to view available ticket status and support history.
Related Customer Service Guides
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Share it with someone who needs CyberLink subscription or technical-support help. If you contacted CyberLink, consider leaving a factual review about the support channel you used and whether your problem was resolved.
Why Trust This CyberLink Contact Guide?
CustomerServiceNumbers.com checks customer-service details against official company support, contact and policy pages. Phone numbers, links and policies can change, so confirm important deadlines and requirements directly with CyberLink before acting.
Independent directory disclaimer: CustomerServiceNumbers.com is an independent information website and is not affiliated with, endorsed by or operated by CyberLink Corp. Product names and trademarks belong to their respective owners.
Page Update Note: This page was reviewed on August 14, 2026. It provides CyberLink’s published voice-support number and hours, online ticket options, current office information, subscription instructions and refund guidance.