Air India customer service can help with U.S. reservations, flight changes, cancellations, refunds, disrupted travel, baggage, special assistance and Maharaja Club accounts. Call the U.S. and Canada toll-free number at 1-888-634-1407, available 24 hours a day.
Air India does not currently publish a dedicated general customer-service email address. For a documented refund, baggage, booking or service complaint, use the official Customer Support Portal and save the case number.
Air India Customer Service Phone Numbers and Contacts
- United States and Canada customer service: 1-888-634-1407
- U.S. telephone availability: 24 hours a day, seven days a week
- International customer service: +91-11-6932-9333
- Additional international number: +91-11-6932-9999
- Air India Contact page and AI chat: Contact Air India
- Customer Support Portal: Submit an Air India Request or Complaint
- Check an existing support case: Check Air India Case Status
- AI.g WhatsApp assistant: Message +91-96670-34444
- Manage a booking: Manage an Air India Flight
- Request a refund: Request an Air India Refund
- Self-service rebooking: Rebook a Disrupted Air India Flight
- Lost or damaged baggage: Air India Baggage Help
- U.S. special-needs assistance: 1-212-407-1456
- Special-needs telephone hours: Monday-Friday, 9 a.m.-5 p.m. ET
- Privacy and personal-data requests: data.privacy@airindia.com
- Registered office: Air India Limited, Block-4, Vatika One on One, Sector-16, NH-48 Industrial Estate, Gurugram, Haryana 122007, India
- Official website: AirIndia.com
The Gurugram address is Air India Limited’s registered office. It is not a walk-in U.S. customer-service location, airport ticket counter or ordinary address for baggage claims and refund documents.
Air India’s WhatsApp channel uses its AI.g automated assistant. Do not assume that a WhatsApp conversation has opened a formal support case unless a case number is issued.
Does Air India Have a Customer-Service Email?
Air India states that it does not currently provide a dedicated general email address for customer support.
Use the Customer Support Portal for:
- Refunds
- Baggage
- Bookings
- Name corrections
- Airport-service complaints
- Flight disruptions
- Maharaja Club issues
- Account problems
- General feedback
The portal routes the inquiry by category and creates a case that can be tracked online.
Do not send reservation, payment or passport information to an email address found in a search advertisement, social-media reply or unofficial travel website.
Choose the Correct Air India Support Route
- Direct Air India booking: Use Manage Booking, the Air India app or 1-888-634-1407.
- Travel-agency or online-portal booking: Contact the agency that issued the ticket for changes and refunds.
- Flight canceled or significantly changed: Review the self-service rebooking and refund options.
- Delayed or missing baggage: Report it at the arrival airport before leaving the baggage area.
- Damaged baggage: Show the damage to Air India’s baggage staff at the arrival airport.
- Item left at an airport or onboard: Use the applicable airport Lost and Found route.
- Wheelchair or disability assistance: Request the service in advance and confirm it before departure.
- Missing Maharaja Club points: Submit a loyalty request with the flight and ticket information.
- Privacy or personal-data request: Email data.privacy@airindia.com.
- Unresolved U.S. air-travel complaint: Complete Air India’s support process and then consider a U.S. Department of Transportation complaint.
Information to Have Before Contacting Air India
Gather:
- Passenger’s full name as shown on the ticket
- Booking reference or PNR
- 13-digit ticket number
- Flight number
- Origin and destination
- Travel date
- Email and telephone number used for the booking
- Payment date and method
- Travel-agency information when applicable
- Baggage tag and Property Irregularity Report number
- Maharaja Club membership number when relevant
- Previous Air India case number
- Receipts for claimed expenses
- The refund, rebooking, reimbursement or other resolution requested
Provide booking references, ticket numbers, passport information, payment details and loyalty numbers only through official Air India channels.
Do not publish this information in a public review.
Managing or Changing an Air India Booking
For a booking made directly with Air India, Manage Booking may allow the passenger to:
- View the current itinerary
- Change an eligible flight
- Select or change a seat
- Add baggage
- Add special-service requests
- Update contact information
- Check fare conditions
- Request cancellation or refund
Changes are subject to:
- The fare rules
- Seat availability
- Change fees
- Fare differences
- Route and ticket restrictions
- Whether Air India or a travel agent issued the ticket
Save the revised itinerary and confirm that every flight segment has been reissued correctly.
A reservation change is not complete merely because a representative discussed it or the itinerary appears modified. Confirm that the updated ticket has been issued.
Air India Tickets Purchased Through a Travel Agency
Contact the issuing agency when a ticket was purchased through:
- A local travel agent
- An online travel agency
- A corporate travel department
- A tour operator
- A credit-card travel portal
- Another airline
The agency may control:
- Ticket changes
- Voluntary cancellations
- Refund requests
- Fare differences
- Service fees
- Payment records
Check the payment statement to identify the merchant of record. The entity that processed the ticket payment may be responsible for issuing a refund when one is due.
Air India can still assist with active airport operations, flight status, special assistance and baggage matters involving an Air India-operated flight.
Air India 24-Hour Cancellation for U.S. Bookings
Air India’s U.S. customer-service plan provides a 24-hour cancellation option for qualifying direct bookings.
The booking generally must:
- Have been made through Air India’s website, city ticket office or airport ticket office
- Have been purchased at least seven days before departure
- Be canceled within 24 hours after purchase
A qualifying booking can be canceled without penalty for a full refund.
Tickets purchased through a third-party travel agency can be subject to the agency’s procedures. Contact the issuing company immediately and request written cancellation confirmation.
How to Request an Air India Refund
For a ticket purchased directly from Air India:
- Open Manage Booking or the Air India app.
- Locate the affected reservation.
- Review the fare and cancellation conditions.
- Select the refund option when available.
- Enter all affected ticket numbers.
- Save the refund acknowledgment.
- Monitor the original payment method.
For a ticket purchased through a travel agent or booking portal, contact that company first.
Air India states that eligible tickets can generally be submitted for refund within two years from the date of ticket issuance. This does not mean every unused or partially used ticket is fully refundable.
Refund deductions can depend on:
- Fare type
- Route
- Time of cancellation
- No-show status
- Used flight segments
- Change or cancellation penalties
- Travel-agent charges
U.S. Refund Rights for Canceled or Significantly Changed Flights
For transportation to or from the United States, a refund can be due when Air India cancels or significantly changes a flight and the passenger does not accept:
- The changed itinerary
- An alternative flight
- A voucher or travel credit
- Another form of compensation
When a qualifying refund is due under U.S. rules, it should generally be:
- Automatic
- Returned to the original payment method
- Issued within seven business days for a credit-card purchase
- Issued within 20 calendar days for another payment method
A passenger may choose to accept rebooking or a voucher instead, but Air India or the ticket agent should explain material restrictions before the passenger accepts an alternative.
Keep the cancellation notice, proposed replacement itinerary and any voucher terms.
Air India Flight Was Canceled, Delayed or Rescheduled
Check:
- The current flight status
- Email and text notifications
- The Air India app
- The airport departure board
- The booking under Manage Booking
When Air India cancels or disrupts an eligible flight, self-service re-accommodation may allow the passenger to rebook at no additional charge.
A re-accommodation link may be provided by email or displayed through Air India’s disruption tools.
Before accepting a new itinerary, review:
- Departure and arrival airports
- Travel dates
- Connection times
- Visa and transit requirements
- Seat assignments
- Checked-baggage allowance
- Special-assistance requests
- Whether all passengers were rebooked together
Passengers who do not wish to accept a qualifying replacement itinerary should review the available refund option before the response deadline.
Air India Delayed, Missing or Lost Baggage
Report missing checked baggage to Air India personnel in the arrival hall before leaving the airport.
Ask staff to create a Property Irregularity Report, commonly called a PIR.
Keep:
- The PIR reference number
- Baggage tag
- Boarding pass
- Ticket or itinerary
- Photographs of the bag
- A description of its contents
- Receipts for necessary replacement items
Use the WorldTracer system linked from Air India’s baggage page to check the tracing status.
Air India may consider reimbursement of reasonable and necessary expenses caused by baggage delay, subject to the applicable conditions and international agreements. Purchase only necessary items and keep itemized receipts.
Air India classifies baggage as lost when it remains untraced for 21 days after the PIR was filed. A lost-baggage claim may require:
- An itemized contents list
- Approximate age of each item
- Proof of purchase or ownership
- Value and currency
- Supporting photographs or receipts
Liability is limited by Air India’s Conditions of Carriage and applicable international conventions.
Air India Damaged or Pilfered Baggage
Show damaged baggage to Air India staff in the arrival hall before leaving the airport.
Photograph:
- The complete bag
- The damaged area
- The baggage tag
- Any broken wheel, handle, zipper or frame
- Evidence that the bag was opened
- Missing or damaged contents
Normal wear can include minor scratches, scuffs, stains, dents and cuts that do not prevent ordinary use.
Air India may exclude or limit claims involving:
- Overpacked baggage
- Oversized baggage
- Fragile or perishable contents
- Preexisting defects
- Cash, jewelry and negotiable documents
- Electronics and other valuables placed in checked baggage
Do not repair or discard the bag before Air India reviews the claim unless safety makes continued storage impractical.
Lost Items vs. Lost Checked Baggage
An item left:
- At a security checkpoint
- At a gate
- In an airport lounge
- In an airport restroom
- On an airport shuttle
- In the aircraft cabin
can be handled differently from checked baggage that did not arrive.
Contact the Lost and Found office for the airport where the item was misplaced and submit an Air India support request when the item may have remained onboard.
Do not file a delayed-baggage claim for a personal item that was never checked.
Air India Wheelchair and Special-Assistance Requests
Request assistance when booking or as soon as possible after the reservation is confirmed.
For U.S. travel, Air India recommends calling 1-212-407-1456 at least 72 hours before departure. The published hours are Monday through Friday from 9 a.m. to 5 p.m. Eastern Time.
Assistance can involve:
- Wheelchair service
- Airport mobility support
- Boarding and deplaning assistance
- Medical equipment
- Portable oxygen concentrators
- Service animals
- Special meals
- Medical clearance
Some medical conditions and equipment require a Medical Information Form or other advance documentation.
Confirm the request:
- After it is submitted
- When the itinerary changes
- During online or airport check-in
- At every connecting airport
At a U.S. airport, ask for the airline’s Complaint Resolution Official when a disability-related problem cannot be resolved by ordinary staff.
Air India Maharaja Club Missing Points
Before submitting a missing-points request, gather:
- Maharaja Club membership number
- Passenger name
- Ticket number
- Flight number
- Travel date
- Boarding pass
- Origin and destination
- Booking class
- Operating airline
Submit the request through Air India’s loyalty support route and save the case number.
A codeshare flight can be marketed by Air India but operated by another airline. Eligibility can depend on the operating carrier, booking class and loyalty-program rules.
Never post a Maharaja Club number, ticket number or boarding pass in a public review.
Air India Privacy and Account Security
Email data.privacy@airindia.com for questions involving:
- Access to personal data
- Correction of personal data
- Deletion requests
- Privacy grievances
- Marketing preferences
- Possible misuse of personal data
Do not use the privacy address as the first route for a refund, baggage claim or flight change.
Secure the email account connected to the reservation if:
- The itinerary was changed without permission.
- An unfamiliar passenger or trip appears.
- The account password changed.
- An unexpected verification code arrived.
- Payment information may have been exposed.
Contact Air India and the payment provider immediately about a genuinely unauthorized completed transaction.
Fake Air India Customer Service and Booking Scams
Warning signs include:
- An unofficial Air India support number in a paid search advertisement
- A caller demanding gift cards or cryptocurrency
- A request for remote access to a computer or phone
- A request for a password or one-time verification code
- An unofficial WhatsApp account claiming to guarantee a refund
- A demand for an advance payment to release baggage or compensation
- A request to transfer money to a personal bank account
- An unfamiliar rebooking or payment link
Open AirIndia.com directly or call 1-888-634-1407.
Verify that the WhatsApp account uses Air India’s published AI.g number, +91-96670-34444. The WhatsApp assistant should not ask for gift cards, cryptocurrency or remote access to a device.
How to Escalate an Air India Complaint
- Submit the issue through the official Customer Support Portal.
- Select the correct category, such as refund, baggage, booking or flight disruption.
- Save the Air India case ID.
- Check the case-status page and reply through the same case.
- Provide receipts, baggage reports and other documents privately.
- If unresolved, email nodalofficer@airindia.com and quote the case ID.
- If the Nodal Officer response remains unsatisfactory, email appellateauthority@airindia.com and quote the original case.
- For qualifying U.S. air-travel issues, submit a complaint through the U.S. Department of Transportation.
An escalation should include:
- Air India case ID
- Passenger name
- Flight and ticket information
- Dates of previous contacts
- Brief description of what happened
- Air India’s response
- Supporting documents
- The exact resolution requested
Do not open multiple unrelated cases for the same incident unless Air India specifically directs you to do so.
For flights to or from the United States, airlines are generally required to acknowledge written consumer complaints within 30 days and provide a substantive written response within 60 days.
A review submitted to CustomerServiceNumbers.com does not contact Air India, preserve a refund deadline, trace baggage, rebook a flight or open a formal complaint.
Air India Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays four Air India reviews and an overall rating of 2.5 out of 5 stars.
The reviews were submitted from August 2014 through August 2015 and should be treated as older individual experiences.
Two reviewers described positive U.S. telephone-support experiences involving knowledgeable answers, quick service, wheelchair assistance and a special-meal request.
One reviewer described concerns involving aircraft cleanliness, a broken seat, an unusable entertainment screen and tray table, and communication by flight and airport staff.
Another reviewer reported receiving no response about missing frequent-flyer credit.
These historical reviews do not establish Air India’s current overall service quality. New reviews can help readers understand present-day experiences involving:
- U.S. telephone support
- Online support cases
- Flight changes and cancellations
- Refund processing
- Delayed or damaged baggage
- Wheelchair and special assistance
- Maharaja Club claims
- Airport and onboard service
Frequently Asked Questions About Air India Customer Service
What is the Air India customer-service number in the United States?
Call 1-888-634-1407.
Is Air India customer service available 24 hours?
Yes. Air India currently lists its U.S. and international customer-care numbers as available 24 hours a day.
Does Air India have a general customer-service email?
No dedicated general support email is currently published. Use the Customer Support Portal to create a documented case.
What is the Air India WhatsApp number?
Air India’s AI.g automated assistant is available at +91-96670-34444.
How do I check an Air India support case?
Use the Your Queries case-status page and enter the email address used when the request was submitted.
How do I cancel an Air India booking?
A direct booking can generally be managed through Air India’s website or app. A ticket issued by a travel agency should normally be canceled through that agency.
Does Air India allow free cancellation within 24 hours?
A qualifying direct U.S. booking made at least seven days before departure can be canceled within 24 hours for a full refund.
How do I get a refund for a canceled Air India flight?
Use Manage Booking or Air India’s refund-request page. If a travel agency processed the purchase, contact that agency and determine who is the merchant of record.
How long should a U.S. airline refund take?
When a refund is due under U.S. rules, it should generally be issued within seven business days for a credit-card purchase or 20 calendar days for another payment method.
What should I do when Air India loses my baggage?
Report it to Air India staff in the arrival hall, obtain a Property Irregularity Report and track the bag through WorldTracer.
When does Air India consider baggage lost?
Air India classifies baggage as lost when it remains untraced for 21 days after the baggage report was filed.
What is Air India’s U.S. special-assistance number?
Call 1-212-407-1456 Monday through Friday from 9 a.m. to 5 p.m. Eastern Time. Air India recommends requesting assistance at least 72 hours before departure.
Who owns Air India?
Air India is controlled by the Tata Group. Singapore Airlines owns a 25.1% interest following the merger of Vistara into Air India.
Where is Air India’s registered office?
Air India Limited’s registered office is at Block-4, Vatika One on One, Sector-16, NH-48 Industrial Estate, Gurugram, Haryana 122007, India.
Related International Airline Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official telephone numbers, booking and refund routes, baggage guidance, escalation contacts and customer reviews.
We are not affiliated with Air India Limited, Tata Sons, Singapore Airlines, Star Alliance, an airport, travel agency, baggage contractor, payment provider or government aviation regulator.
Share Your Air India Customer Service Experience
Have you contacted Air India about a booking, flight disruption, cancellation, refund, delayed baggage, damaged bag, wheelchair request or Maharaja Club account? Leave a factual review below and explain the support route used, approximate response time and whether the issue was resolved.
Comments are moderated. Do not include booking references, ticket numbers, Maharaja Club numbers, passport information, boarding passes, baggage-report numbers, addresses, telephone numbers, payment information, medical documents, support-case numbers or private correspondence.
Page Update Note
This Air India customer-service page was reviewed and updated on July 17, 2026. The update verified the current U.S. and international support numbers, replaced obsolete website and registered-office information, clarified that Air India does not publish a general support email and added current chat, WhatsApp, refund, self-rebooking, baggage, accessibility, privacy and complaint-escalation routes.
The review section was also corrected to summarize only the four visible reviews from 2014 and 2015. A number appearing to identify a frequent-flyer account should be redacted from one older review.
Last Updated: July 17, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Air India Limited, Tata Sons, Singapore Airlines, Star Alliance, an airport, travel agency, baggage contractor, payment provider or aviation regulator. Air India does not provide support through this website.
Telephone numbers, support availability, fare conditions, cancellation charges, refund eligibility, baggage rules, liability limits, special-assistance procedures, flight schedules and corporate information can change. Review the affected ticket, fare rules, Air India Conditions of Carriage, official notices and current Air India website for controlling information.
This page cannot access a reservation, change or cancel a ticket, issue a refund, trace baggage, arrange a wheelchair, credit loyalty points or decide an airline or regulatory complaint.
