Dodge Roadside Assistance provides 24-hour help for eligible Dodge vehicles experiencing a breakdown, flat tire, dead battery, lockout, fuel shortage, towing need, or other covered roadside problem. Coverage and charges depend on the vehicle identification number, model year, mileage, warranty, service contract, cause of disablement, and service requested.
Dodge Roadside Assistance Phone Numbers and Contact Options
- Dodge Roadside Assistance within the United States: 1-800-521-2779
- Request roadside assistance online: Chrysler, Dodge, Jeep, and Ram roadside portal
- Dodge Roadside Assistance within Canada: 1-800-363-4869
- Dodge Customer Care: 1-800-423-6343
- Mopar Customer Care: 1-800-399-2668
- FlexCare Vehicle Protection: 1-800-521-9922
- Mopar contact page: Mopar Contact Us
- Find an authorized dealer: Mopar Dealer Finder
- Official roadside information: Mopar Roadside Assistance
Dodge Roadside Assistance is available 24 hours a day, seven days a week, 365 days a year. Dodge Customer Care, Mopar Customer Care, dealerships, warranty departments, and service-contract departments may have different operating hours.
Emergency warning: Call 911 or the appropriate local emergency service first if anyone is injured, the vehicle is on fire, the vehicle is blocking traffic, there is a hazardous-material concern, or the location presents an immediate danger. Roadside Assistance is not a substitute for police, fire, or emergency medical services.
What Information Should You Have When Calling?
Have the following information ready before calling Dodge Roadside Assistance:
- Name of the vehicle owner
- Vehicle identification number, or VIN
- Vehicle year, model, and type
- License-plate number
- Current odometer reading
- Exact location, including road, direction of travel, exit, cross streets, mile marker, or nearby landmark
- A safe callback telephone number
- A brief description of the problem
- Whether the vehicle is in a dangerous location
- Whether the vehicle is towing a trailer or carrying unusual equipment
A VIN is required to confirm covered service. A customer who cannot provide a valid VIN may still be offered roadside help at the customer’s expense.
What Services Does Dodge Roadside Assistance Provide?
Depending on the vehicle, coverage, location, and circumstances, available services may include:
- Towing to an authorized dealership
- Flat-tire assistance
- Battery jump-start assistance
- Lockout service
- Emergency fuel delivery for eligible gasoline vehicles
- Applicable out-of-charge assistance for certain electric vehicles
- Limited winching assistance
- Dispatch of a local roadside or towing contractor
The availability of a service does not mean that it is free for every vehicle or every incident. Ask the dispatcher whether the requested service is covered before authorizing work or accepting an additional charge.
Is Dodge Roadside Assistance Free?
Dodge Roadside Assistance may be included during an eligible factory-warranty or service-contract period. Coverage depends on:
- Vehicle model year
- Gasoline, diesel, hybrid, or electric powertrain
- Vehicle mileage
- Original in-service date
- Factory warranty status
- Purchased FlexCare or other eligible service contract
- Cause of the breakdown
- Requested service
- Towing destination
- Location of the vehicle
Mopar’s general published guidance states that many 2017-and-newer vehicles receive towing or jump-start assistance during the applicable manufacturer warranty period, generally:
- Gasoline vehicles: Five years or 60,000 miles, whichever occurs first
- Diesel vehicles: Five years or 100,000 miles, whichever occurs first
- Electric vehicles: Coverage terms may differ by model and warranty
These are general program descriptions and do not replace the warranty booklet or service contract issued for a particular vehicle. Verify coverage using the VIN.
How to Request Dodge Roadside Assistance
- Move the vehicle away from traffic when it can be done safely.
- Turn on the hazard lights.
- Call 1-800-521-2779 or use the official online roadside portal.
- Provide the VIN, mileage, exact location, vehicle description, and nature of the problem.
- Tell the dispatcher immediately if the vehicle is in a dangerous location.
- Ask whether the requested service is covered.
- Request the dispatch or confirmation number.
- Ask for the service provider’s name and estimated arrival time.
- Keep the telephone available in case the provider calls for directions.
- Confirm the towing destination and any customer-paid amount before the vehicle is moved.
What to Do If Roadside Assistance Does Not Arrive
If the estimated arrival time passes and the provider has not contacted you:
- Call Dodge Roadside Assistance again at 1-800-521-2779.
- Provide the existing dispatch or confirmation number.
- Ask whether the assigned provider accepted the request.
- Request an updated arrival estimate.
- Ask for reassignment when the provider cannot respond.
- Explain again if the vehicle is in an unsafe area.
- Record the times of each call and the information provided.
Contact police or local highway authorities when the vehicle presents a traffic hazard or the occupants cannot remain safely at the location.
How to File a Dodge Roadside Assistance Complaint
While the service request remains active, call 1-800-521-2779 and ask the dispatcher to review or escalate the request.
After the immediate roadside incident, use one of these routes:
- Dodge Customer Care: 1-800-423-6343
- Mopar Customer Care: 1-800-399-2668
- Online owner support: Dodge Customer Care portal
- Written customer correspondence: FCA US LLC Customer Care, P.O. Box 21-8004, Auburn Hills, MI 48321-8004
Information to Include in a Roadside Complaint
- Vehicle year, model, mileage, and partial VIN
- Date, time, and general location of the breakdown
- Roadside dispatch or confirmation number
- Requested service
- Service provider or towing-company name
- Original and revised arrival estimates
- Actual arrival time or provider no-show
- Towing destination
- Any amount requested or paid
- Photographs, receipts, and relevant messages
- A concise description of what went wrong
- The resolution requested
How to Escalate an Unresolved Complaint
- Ask Roadside Assistance to review the active dispatch.
- Request a supervisor when a provider is not responding or the assignment is incorrect.
- Save the dispatch number and all provider information.
- Open a Dodge Customer Care case after the immediate incident.
- Ask for a separate customer-care case number.
- Submit receipts and documentation when requesting reimbursement.
- Ask for a written explanation if coverage or reimbursement is denied.
- Review the vehicle’s warranty booklet or service contract before challenging a coverage decision.
Where Will Dodge Tow the Vehicle?
Covered towing normally transports the disabled vehicle to the service department of the closest authorized Chrysler, Dodge, Jeep, Ram, FIAT, or Alfa Romeo dealership that can receive it.
A customer may request another dealership, but an additional charge can apply when the alternate destination adds more than ten miles to the tow.
Before the tow begins, confirm:
- The dealership name and address
- Whether the dealership is open
- Whether the service department can receive the vehicle after hours
- Where the keys will be left
- Whether an additional mileage charge applies
- Whether the tow is covered or customer-paid
Roadside dispatch does not guarantee that the dealership will diagnose or repair the vehicle immediately. Dealership scheduling, parts availability, warranty approval, and repair time are separate issues.
Dodge Flat-Tire Assistance
Move as far from traffic as possible and activate the hazard lights. Tell the dispatcher:
- Which tire is damaged
- Whether the vehicle has a usable spare
- Whether a wheel or suspension component appears damaged
- Whether the vehicle is on a highway shoulder or another hazardous surface
- Whether the vehicle has special wheels, locking lug nuts, or mobility equipment
Do not attempt a tire change when the vehicle is not on a stable surface or when doing so would place you near moving traffic.
Dodge Battery Jump-Start Assistance
Roadside Assistance may dispatch a provider for a 12-volt battery jump-start. Tell the dispatcher if:
- The vehicle is a gasoline, diesel, hybrid, or electric model
- The battery has leaked, overheated, or appears damaged
- There is smoke, fire, or a strong unusual odor
- The vehicle repeatedly loses power after being started
- The dashboard displays a high-voltage or electrical-system warning
Do not touch a damaged high-voltage battery or cable. Contact emergency services when there is smoke, fire, leaking fluid, or another immediate electrical hazard.
Dodge Lockout Assistance
Lockout service may help gain access to the vehicle. Coverage does not automatically include replacement keys, replacement key fobs, programming, broken-key extraction, or repair of damaged locks.
Before service begins, ask:
- Whether the lockout is covered
- Whether identification and proof of ownership are required
- Whether an additional charge applies
- Whether the provider can assist with the particular vehicle or key system
Call emergency services immediately when a child, vulnerable person, or animal is locked in a vehicle and faces danger.
Fuel Delivery and Electric-Vehicle Charging Help
Emergency fuel delivery may be available for eligible gasoline vehicles. The program’s published terms limit fuel delivery and do not provide an unlimited quantity of fuel. The customer may also remain responsible for the cost of the fuel depending on the applicable coverage.
Certain electric Dodge vehicles may have out-of-charge assistance under their applicable owner handbook or warranty. Availability and towing or charging arrangements can differ by model.
Provide the exact vehicle model and VIN so the dispatcher can determine the appropriate service.
Dodge Winching Assistance
Published coverage generally limits winching to a covered vehicle located within ten feet of a paved public road. More extensive recovery, off-road extraction, difficult terrain, multiple trucks, specialized equipment, or recovery beyond the covered distance may be charged to the driver.
Ask for the estimated customer-paid amount before authorizing additional recovery work.
Can You Arrange Your Own Tow and Request Reimbursement?
Call Dodge Roadside Assistance before arranging your own provider whenever possible. Self-arranged service does not guarantee reimbursement.
When circumstances require you to arrange service:
- Use a properly licensed provider.
- Request an itemized receipt showing the date, vehicle, pickup location, destination, mileage, and amount paid.
- Keep proof of payment.
- Record why official dispatch could not be used.
- Contact Dodge or Mopar Customer Care promptly.
- Follow the reimbursement instructions in the applicable warranty booklet or service contract.
Reimbursement, when approved, may be limited to reasonable and customary local charges. Do not assume that the full amount will be repaid.
Common Roadside Assistance Exclusions and Extra Charges
Coverage can exclude or limit:
- Tows performed by an unlicensed provider
- Towing for routine maintenance
- Extra mileage to a customer-selected dealership
- Extensive off-road or long-distance winching
- Replacement keys or key-fob programming
- Repairs performed at the roadside
- Rental-car expenses
- Meals, hotels, telephone costs, and travel expenses
- Lost income or lost business revenue
- Loss or damage to personal property
- Vehicles with an altered odometer
- Services outside the applicable warranty or contract
Coverage can also differ for older vehicles, certified pre-owned vehicles, commercial use, modified vehicles, accident-related towing, and separately purchased service contracts.
Accident Towing Versus Mechanical Roadside Assistance
A collision, rollover, theft recovery, fire, flooding, or other accident can involve police, emergency services, an insurer, a body shop, and a towing company in addition to Dodge Roadside Assistance.
- Call emergency services when anyone is injured or the scene is dangerous.
- Follow police instructions.
- Contact the automobile insurer when the event may be an insurance claim.
- Call Dodge Roadside Assistance when the vehicle requires towing or the owner handbook instructs you to do so.
- Confirm whether the requested accident-related tow is covered before authorizing it.
- Photograph the vehicle and scene when it is safe.
- Keep police, towing, storage, and insurance records.
Do not assume that factory roadside coverage pays collision-related towing, storage, rental transportation, repairs, or other accident expenses.
Dodge Warranty and FlexCare Roadside Coverage
Factory roadside coverage and separately purchased vehicle-protection plans are different.
Check:
- The Dodge warranty booklet for the vehicle’s model year
- The vehicle’s original in-service date
- Current mileage
- Whether the vehicle was purchased new or certified pre-owned
- Any FlexCare or other vehicle-protection contract
- Covered services, limits, deductibles, and expiration date
Call FlexCare Vehicle Protection at 1-800-521-9922 for questions about an applicable service contract.
Dodge Roadside Assistance Scam Warning
Fraudsters and misleading advertisements may display unofficial roadside telephone numbers or impersonate Dodge, Mopar, a dealership, or a towing company.
- Verify the roadside number through Mopar.com or the owner handbook.
- Use 1-800-521-2779 in the United States.
- Do not provide a one-time account code or password to an unsolicited caller.
- Do not pay with gift cards or cryptocurrency.
- Confirm the towing company assigned to the official dispatch.
- Ask for an itemized receipt for any customer-paid amount.
- Do not publish the complete VIN or exact current roadside location online.
Dodge Roadside Assistance Company and Ownership Information
Dodge Roadside Assistance is not a separate independent company. The service is provided as part of the owner-support program associated with Dodge, Mopar, and FCA US LLC.
- Consumer brand: Dodge
- U.S. operating company: FCA US LLC
- Parent company: Stellantis N.V.
- CEO of Dodge: Matt McAlear
- Chief Executive Officer of Stellantis: Antonio Filosa
Stellantis North America / FCA US LLC campus:
1000 Chrysler Drive
Auburn Hills, MI 48326
Customer Care mailing address:
FCA US LLC Customer Care
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
The corporate campus and mailing address are not roadside-dispatch centers, towing yards, repair shops, vehicle drop-off locations, or guaranteed walk-in complaint offices.
For additional brand, headquarters, and escalation information, see the exact Dodge corporate office and headquarters page.
Dodge Roadside Assistance Frequently Asked Questions
What is the Dodge Roadside Assistance phone number?
Call 1-800-521-2779 for Dodge Roadside Assistance within the United States.
Is Dodge Roadside Assistance available 24 hours?
Yes. Mopar identifies Dodge Roadside Assistance as available 24 hours a day, seven days a week, 365 days a year.
Can I request Dodge Roadside Assistance online?
Yes. Use the official Chrysler, Dodge, Jeep, and Ram roadside portal.
What is the Dodge Roadside Assistance number in Canada?
Call 1-800-363-4869 in Canada.
Does Dodge Roadside Assistance require the VIN?
A VIN is required to confirm covered services. Without a valid VIN, the customer may be offered paid assistance.
Does Dodge Roadside Assistance tow to any repair shop?
Covered towing generally goes to the closest authorized FCA US LLC dealership. An extra charge can apply when the customer chooses another dealer and the added distance exceeds ten miles.
Does Dodge Roadside Assistance cover a flat tire?
Flat-tire service may be available under the applicable roadside program. Coverage depends on the vehicle, warranty or contract, available spare, and circumstances.
Does Dodge Roadside Assistance deliver gas?
Emergency fuel delivery may be available for an eligible gasoline vehicle. Published limits apply, and the customer may remain responsible for the fuel cost or any service outside coverage.
Does Dodge Roadside Assistance unlock vehicles?
Lockout assistance may be available. Replacement keys, replacement fobs, programming, damaged locks, and other work may not be included.
Does Dodge Roadside Assistance help electric vehicles?
Applicable Dodge electric vehicles may have out-of-charge or towing assistance. Terms differ by model and warranty, so provide the VIN and consult the vehicle’s owner handbook.
How long does Dodge Roadside Assistance take?
Dodge does not guarantee one universal arrival time. Response depends on the location, weather, traffic, provider availability, service needed, and safety conditions. Ask for an estimated arrival time and dispatch number.
What should I do if the tow truck does not arrive?
Call 1-800-521-2779, provide the dispatch number, request an updated estimate, and ask for reassignment when necessary.
How do I complain about Dodge Roadside Assistance?
Ask the roadside dispatcher to review the active request. After the incident, call Dodge Customer Care at 1-800-423-6343 or Mopar Customer Care at 1-800-399-2668 and provide the dispatch records.
Will Dodge reimburse a tow I arranged myself?
Reimbursement is not guaranteed. Use a licensed provider, retain an itemized receipt and proof of payment, and follow the instructions in the applicable warranty booklet or service contract.
Who owns Dodge?
Dodge is a Stellantis brand. FCA US LLC is the principal U.S. operating company associated with Dodge and Mopar owner support.
Dodge Roadside Assistance Customer Reviews and Complaints
CustomerServiceNumbers.com currently displays a rating of 3.0 out of 5 stars based on one review.
The visible review is dated:
- March 5, 2014
The reviewer expressed broad dissatisfaction with trying to obtain roadside help after a breakdown. The submission does not identify the vehicle model, service requested, coverage status, location, provider, wait time, disputed charge, towing outcome, or final resolution.
This is one historical customer experience. It should not automatically be treated as evidence of current response times, service-provider performance, communication quality, coverage decisions, or company-wide roadside practices.
Related Automotive Support Pages
- Dodge Customer Service
- Stellantis Customer Service
- AAA Customer Service and Roadside Assistance
- GMC Roadside Assistance
Privacy Warning Before Posting a Dodge Roadside Review
Do not publish a complete VIN, roadside dispatch number, warranty or service-contract number, license-plate number, exact current roadside location, home address, private telephone number, email address, payment-card information, driver’s-license information, insurance documents, police-report number, medical information, account credentials, or towing receipt containing personal details.
Do not post the full names of nonpublic dispatchers, tow operators, dealership employees, or contractors. Reviews should describe genuine firsthand experiences and may be moderated for personal information, threats, profanity, spam, impersonation, unsupported accusations, duplicate submissions, or unrelated content.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com is an independent consumer-information and review website. We review official brand, Mopar, warranty, roadside, owner-support, and corporate resources together with the customer reviews visibly published on this website.
Telephone numbers, coverage, warranty periods, service-contract terms, towing destinations, fuel limits, provider availability, reimbursement procedures, leadership, and corporate information can change. Verify important instructions with Dodge, Mopar, the vehicle’s warranty booklet, and the applicable service contract.
Share Your Dodge Roadside Assistance Experience
Have you contacted Dodge Roadside Assistance about a breakdown, tow, flat tire, dead battery, lockout, fuel delivery, electric-vehicle charging problem, provider delay, no-show, towing destination, unexpected charge, vehicle damage, reimbursement request, or complaint?
Share the general location, approximate date, vehicle model and year, service requested, response received, and whether the issue was resolved. Do not include private VIN, dispatch, payment, identification, insurance, or precise location information.
Page Update Note
This Dodge Roadside Assistance page was researched and updated on July 30, 2026. The update verified the U.S. and Canadian roadside numbers, online dispatch route, 24-hour availability, covered-service guidance, towing-destination rules, exclusions, reimbursement precautions, complaint contacts, company relationships, leadership information, and the exact status of the visible historical customer review.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Dodge, Mopar, FCA US LLC, Stellantis N.V., any Dodge dealership, FlexCare Vehicle Protection, any towing company, roadside contractor, insurer, police department, highway authority, emergency-service provider, or employee.
This website cannot dispatch roadside service, identify a vehicle’s warranty coverage, change a towing destination, authorize repairs, approve reimbursement, contact a tow operator, locate a vehicle, issue a refund, decide a warranty claim, or submit a complaint on a vehicle owner’s behalf.
Roadside contacts, services, limits, warranty terms, towing rules, arrival times, reimbursement procedures, and company information may change. Verify current information through the official Mopar roadside page, the vehicle’s owner handbook, warranty booklet, and applicable service contract.
