Dole customer service assists consumers with spoiled or damaged fruit, produce quality, foreign objects, packaging defects, missing ingredients, allergy and labeling questions, product recalls, coupons, replacement requests and complaints.
Dole-branded products are handled by more than one consumer-support department. Check the package before calling so you can contact the correct company.
Dole Customer Service Help by Product
- Fresh bananas, pineapples and other fresh fruit: Call Dole fresh-product support at 1-800-356-3111.
- Bagged salads, salad kits, spinach, lettuce and fresh vegetables: Call 1-800-356-3111.
- Canned pineapple and canned fruit: Contact Dole Sunshine at 1-800-232-8888.
- Fruit Bowls and packaged fruit snacks: Contact Dole Sunshine at 1-800-232-8888.
- Frozen fruit or Dole Whip products: Contact Dole Sunshine at 1-800-232-8888.
- Dole juices and shelf-stable packaged products: Contact Dole Sunshine.
- Foodservice product: Call Dole Packaged Foods Foodservice at 1-800-462-7706.
- Possible recalled product: Check the UPC, lot code and use-by date against the official FDA recall notice before consuming it.
- Illness or allergic reaction: Stop using the product, preserve the packaging and contact an appropriate medical professional when necessary.
How to Contact Dole Customer Service
Dole Fresh Fruit and Fresh-Vegetable Support
- Consumer Products and Support: 1-800-356-3111
- Customer-service hours: Monday through Friday, 8 a.m. to 3 p.m. Pacific Time
- Fresh-vegetable contact page: Dole fresh-product support
- Dole fresh-fruit website: Dole.com
Consumer Center mailing address:
Dole Food Company, Inc.
Attention: Consumer Center
P.O. Box 5700
Thousand Oaks, CA 91359-5700
Dole Sunshine Packaged-Food Support
- Dole Sunshine customer service: 1-800-232-8888
- Customer-service hours: Monday through Friday, 8 a.m. to 3 p.m. Pacific Time
- Consumer email: Dole.Consumer.Center@doleintl.com
- Online contact form: Contact Dole Sunshine
- Dole Sunshine website: DoleSunshine.com
Dole Packaged Foods mailing address:
Dole Packaged Foods, LLC
Attention: Consumer Center
P.O. Box 5700
Thousand Oaks, CA 91359-5700
Dole Foodservice Support
- Dole Packaged Foods Foodservice: 1-800-462-7706
- Foodservice contact page: Contact Dole Foodservice
Dole Corporate Contact Information
- Dole plc North America office: 1-818-874-4000
- Dole plc global office: +353-1-887-2600
- Corporate email: info@doleplc.com
- Corporate website: Doleplc.com
Dole plc North American executive office:
101 South Tryon Street, Suite 600
Charlotte, NC 28280
Dole plc global headquarters:
29 North Anne Street
Dublin 7, D07 PH36
Ireland
The corporate numbers are not the best starting point for spoiled products, coupons, refunds or food-safety complaints. Consumers should call the number assigned to the product category.
Why Does Dole Have Two Consumer-Service Numbers?
The Dole name appears on fresh produce and packaged-food products that are handled through different consumer-service operations.
Use 1-800-356-3111 for products such as:
- Fresh bananas
- Fresh pineapples
- Fresh berries or other produce
- Bagged salads
- Salad kits
- Spinach
- Lettuce
- Fresh vegetables
Use 1-800-232-8888 for Dole Sunshine packaged products such as:
- Canned pineapple
- Canned fruit
- Fruit Bowls
- Frozen fruit
- Dole Whip frozen treats
- Juice products
- Packaged fruit snacks
The package should identify the responsible company and may provide a product-specific number.
What Information Does Dole Need About a Product Complaint?
Keep the package and gather:
- The exact product name
- Package size
- UPC or barcode number
- Lot or production code
- Best-by, use-by or expiration date
- Store name and location
- Purchase date
- Purchase receipt
- Description of the problem
- Photographs of the product and packaging
- Whether anyone ate the product
- Whether anyone became ill or had an allergic reaction
Do not discard the package before speaking with Dole unless the product presents an immediate sanitation or safety concern.
Place the product in a sealed container or bag and store it away from other food. Refrigerate or freeze it only when doing so is safe and Dole asks that it be retained.
Where Is the Dole Lot Code?
The location depends on the product.
For bagged salads and salad kits, check:
- The upper-right corner of the front of the bag
- Near the use-by or best-by date
- The back or bottom of the package
For canned fruit, check:
- The top or bottom of the can
- Ink-printed numbers near the rim
- The product label
For frozen fruit and packaged snacks, check:
- The back seal
- The top or bottom edge of the package
- Near the best-by date
Photograph the complete code before opening or discarding the package.
How to Report Spoiled Dole Produce
Fresh fruits and vegetables can deteriorate because of age, temperature changes, damaged packaging or handling during transportation and storage.
Contact Dole when the product:
- Is slimy or moldy before the use-by date
- Has a strong or unusual odor
- Is leaking
- Has discolored or damaged packaging
- Appears rotten shortly after purchase
- Contains an unexpected foreign object
- Has an unbroken seal but appears contaminated
Also contact the grocery store when the product may have been mishandled, displayed at an unsafe temperature or sold after its use-by date.
Produce Spoiled Before the Printed Date
The printed date is not a guarantee that every product will remain usable under every condition.
When reporting early spoilage, provide:
- The purchase date
- The printed date
- How the product was transported home
- How it was stored
- When the package was opened
- Photographs showing the condition
Ask whether Dole will provide a replacement coupon, reimbursement or another resolution.
How to Store Bagged Salads
Follow the package directions and keep refrigerated products at an appropriate temperature.
Do not consume the salad when:
- The bag is swollen or leaking.
- The leaves are excessively slimy.
- There is visible mold.
- The product has an unusual odor.
- The package is included in an active recall.
Washing a recalled or visibly spoiled product does not necessarily make it safe.
Foreign Objects, Bugs or Packaging Material in Dole Products
Stop eating the product when you find:
- An insect
- Glass
- Metal
- Plastic
- Wood
- Stone
- Unexpected plant material
- Another object that could cause injury
Take these steps:
- Do not continue eating the product.
- Photograph the object where it was found.
- Photograph the package and codes.
- Place the object and remaining food in a secure container.
- Contact the correct Dole consumer center.
- Retain the receipt.
- Seek medical attention when an injury occurred.
Do not mail the object or food unless Dole provides written packaging and shipping instructions.
Dented, Swollen, Leaking or Discolored Dole Cans
Do not consume food from a can that is:
- Swollen or bulging
- Leaking
- Severely dented along a seam
- Rusting through
- Spraying liquid when opened
- Producing an unusual odor
Contact Dole Sunshine at 1-800-232-8888 for canned-fruit complaints.
Dark or Discolored Interior of a Dole Can
An unusual dark, gray or black area inside a can should be documented and reported.
Provide:
- The product and can size
- The lot code
- The best-by date
- Photographs of the inside and outside of the can
- Whether the can was dented, swollen or leaking
- Whether the food had an unusual color, taste or odor
Do not consume the product when you are uncertain about its safety.
Dole Product Recall Information
A recall normally applies only to products matching specific details such as:
- Brand name
- Product description
- Package size
- UPC
- Lot code
- Best-by or use-by date
- Production facility code
- Distribution location
A product is not necessarily recalled merely because another item carrying the Dole name was recalled.
Check:
- FDA recalls and safety alerts
- Dole’s official websites
- The retailer’s recall page
- The exact UPC, lot code and date on the package
What to Do With a Recalled Dole Product
Follow the recall announcement exactly.
Instructions may require consumers to:
- Discard the product
- Return it to the store
- Contact Dole
- Retain packaging details
- Watch for symptoms of illness
Do not consume a product that matches an active recall notice.
Photograph the package and codes before discarding or returning it.
Report a Food-Safety Problem to the FDA
Consumers can report an illness, allergic reaction, contamination concern, foreign object or other food-safety problem to the U.S. Food and Drug Administration.
- FDA online reporting: Report a product problem
- FDA food complaint number: 1-888-723-3366, also written as 1-888-SAFEFOOD
- General FDA information: 1-888-463-6332, also written as 1-888-INFO-FDA
Reporting a concern to Dole does not prevent the consumer from also reporting it to the retailer, health department or FDA.
Possible Foodborne Illness
Seek appropriate medical care when symptoms are serious, persistent or involve a person at increased risk.
Keep a record of:
- What was eaten
- When it was eaten
- When symptoms began
- Other people who ate the product
- The package and lot information
- Medical visits and test results
Do not rely on CustomerServiceNumbers.com or a public review for medical advice.
Dole Allergy and Ingredient Questions
Read the complete ingredient and allergen statement on the package every time a product is purchased because recipes and suppliers can change.
Contact Dole when:
- An ingredient is unclear.
- The allergen statement appears inconsistent.
- The wrong dressing or topping packet may be inside a salad kit.
- A consumer needs manufacturing or cross-contact information.
- The product appears mislabeled.
Have the exact product name and lot code available because similar Dole products can use different ingredients.
A prior purchase or online ingredient list should not replace the label on the current package.
Dole Nutrition, GMO and Country-of-Origin Questions
Consumers may contact Dole about:
- Nutrition facts
- Added sugar
- Organic certification
- Bioengineered-food disclosure
- Pesticide questions
- Country of origin
- Farm information
- Vegan or vegetarian ingredients
Use the product package as the primary source for ingredient, nutrition and origin information.
Some Dole bananas and pineapples carry a farm code that can be entered through Dole’s online transparency tools to learn more about the farm or growing region.
Dole Coupons, Replacements and Refund Requests
Dole may offer a coupon, replacement or other adjustment after reviewing a documented product problem, but a specific remedy is not guaranteed.
Be prepared to provide:
- The product name
- The amount paid
- The retailer
- The receipt
- The UPC and lot code
- The nature of the problem
- A mailing address
Ask:
- Whether the complaint has a reference number
- What resolution was approved
- Whether the product must be retained
- When a coupon or reimbursement should arrive
- How to follow up if it does not arrive
Promised Dole Coupon Never Arrived
Contact the same consumer center and provide:
- The approximate date of the original call
- The representative or case number
- The product involved
- The mailing address previously provided
- The promised number or value of the coupons
Confirm whether the coupons were sent and whether they can be reissued.
Dole Product Availability Questions
A discontinued flavor, dressing or product may no longer appear in every market.
Before contacting Dole:
- Use the product locator when available.
- Check several nearby retailers.
- Ask the grocery store whether it can order the product.
- Confirm that the product name or packaging has not changed.
Dole can explain whether an item remains in production, but individual retailers decide which products to stock.
Dole Fresh-Produce Farm Codes
Some Dole bananas and pineapples include a three- or five-digit farm code on the produce sticker.
Consumers may be able to use the code to learn:
- The farm or plantation
- The country or growing region
- General production information
- Sustainability information associated with the farm
Keep the sticker when a complaint involves the origin or condition of fresh fruit.
Dole Customer Reviews and Complaints
CustomerServiceNumbers.com currently shows Dole with a rating of 2.5 out of 5 stars based on six reviews.
The visible reviews were submitted in 2014, so the rating is a dated sample rather than a current measurement of Dole customer satisfaction.
The published reviews describe:
- Produce spoiling early: A customer reported repeatedly discarding bagged lettuce, coleslaw and mixed greens that became slimy or moldy before the printed date.
- Discolored canned pineapple: A longtime customer reported several cans with dark discoloration inside and frustration with the coupon and replacement process.
- Foreign matter in spinach: A reviewer reported finding a dead insect on a spinach leaf.
- Product-availability question: One customer asked whether a salad-kit dressing could be purchased separately.
- Ingredient and GMO inquiry: A reviewer contacted the company about frozen-fruit ingredients and sourcing.
Some historical reviews concern canned or frozen Dole products. Those products are now best directed to the separate Dole Sunshine consumer center rather than the fresh-produce number.
These reports describe individual customer experiences and do not establish that every Dole product has the same quality or service issue.
What to Include in Your Dole Review
A useful review should explain:
- The exact Dole product
- Whether it was fresh, frozen, canned or packaged
- The purchase date and retailer
- The best-by date and lot code
- What was wrong with the product
- Which consumer-service number was called
- Whether a case number was provided
- What replacement, coupon or refund was offered
- Whether the matter was resolved
Do not publish private medical details, complete mailing addresses, payment information or photographs containing personal information.
How to Escalate a Dole Complaint
- Identify the product division. Fresh produce and Dole Sunshine packaged foods use different consumer centers.
- Retain the package and receipt. Product codes are essential for an investigation.
- Photograph the problem. Include the product, packaging and code.
- Request a case number. Record the representative, date and promised resolution.
- Follow up through the same consumer center. Reference the original complaint.
- Contact the retailer. The store may provide a refund or need to inspect its inventory.
- Report a serious safety concern. Contact the FDA or local health department when appropriate.
- State the requested resolution. Ask clearly for a replacement, coupon, reimbursement or investigation.
Information to Include in a Written Dole Complaint
Include:
- The product name and size
- UPC, lot code and date
- The retailer and purchase date
- A concise description of the issue
- Whether the product was consumed
- Previous case numbers
- Photographs
- The resolution requested
Do not send an original receipt or physical product unless Dole specifically requests it and provides instructions.
Dole Customer Service Frequently Asked Questions
What is Dole’s customer-service number?
Call 1-800-356-3111 for fresh fruit, salads and fresh-vegetable product support.
What is the Dole canned-fruit customer-service number?
Call Dole Sunshine at 1-800-232-8888 for canned pineapple, canned fruit, Fruit Bowls, frozen products and other packaged foods.
What hours is Dole customer service open?
Both major U.S. consumer centers currently list hours of Monday through Friday, 8 a.m. to 3 p.m. Pacific Time.
How do I report spoiled Dole salad?
Keep the package, photograph the product and codes, and call 1-800-356-3111.
How do I report a bad can of Dole pineapple?
Do not consume a swollen, leaking or suspicious product. Photograph the can and lot code and call Dole Sunshine at 1-800-232-8888.
How do I know whether a Dole product is recalled?
Compare the exact product, UPC, lot code, package size and date with the official FDA or company recall announcement.
Should I return a recalled Dole product to the store?
Follow the instructions in the specific recall notice. The notice may direct consumers to discard the product, return it or contact Dole.
How do I report a food-safety concern to the FDA?
Use the FDA’s online reporting system or call 1-888-723-3366, also written as 1-888-SAFEFOOD.
Can Dole send a replacement coupon?
Dole may offer coupons or another adjustment after reviewing a complaint, but the remedy depends on the circumstances.
Where is Dole headquartered?
Dole plc’s global headquarters are in Dublin, Ireland. Its North American executive office is at 101 South Tryon Street, Suite 600, Charlotte, NC 28280.
Is Dole Sunshine the same customer-service department?
No. Dole Sunshine packaged foods use a separate consumer-service number and contact system from Dole fresh products.
How Dole Compares With Other Produce Companies
Dole competes with companies and brands including Chiquita, Fresh Del Monte, Fresh Express and private-label grocery products.
When comparing fresh and packaged food brands, consumers may consider:
- Freshness and shelf life
- Product availability
- Organic options
- Ingredient and allergen labeling
- Packaging quality
- Recall communication
- Coupon and refund handling
- Access to consumer support
Related Dole and Consumer Help Pages
- Walmart customer service
- Costco customer service
- BJ’s Wholesale Club customer service
- Kroger customer service
- Identify an unfamiliar grocery or food charge
- Check a suspicious product-recall email, text or refund offer
- Find official online customer-support options
- Read and share food-company reviews
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.
We are an independent consumer-help website and are not owned or operated by Dole plc, Dole Food Company, Dole Sunshine, Dole Packaged Foods or any grocery retailer.
Because different Dole-branded products use separate consumer-service departments, we identify the correct contact based on whether the product is fresh produce or packaged food.
Our goal is to help consumers preserve useful evidence, contact the correct company, understand recall information, document complaints and report whether the company resolved the problem.
Share Your Dole Customer Service Experience
Have you contacted Dole about spoiled fruit, bagged salad, canned pineapple, frozen fruit, a foreign object, labeling, a recall, a missing coupon or another product complaint?
Leave a review below and explain which product was involved, where it was purchased, which consumer center you contacted, whether a case number was provided, what resolution was offered and whether Dole ultimately resolved the complaint.
Do not include private medical records, complete mailing addresses, payment information or other sensitive personal details.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Dole plc, Dole Food Company, Dole Sunshine, Dole Packaged Foods or any related company. Dole does not provide customer support through this website.
Contact information and support links are provided to help consumers reach the appropriate organization directly. Reviews and complaints reflect the experiences and opinions of individual contributors.
Food-safety and medical information on this page is general consumer information and is not a substitute for advice from a physician, poison-control specialist, public-health authority or other qualified professional.
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