Need help with a Duravit toilet, sink, faucet, bathtub, bathroom furniture or SensoWash product? Call Duravit USA at 1-888-387-2848. For faster assistance, use the appropriate sales, technical-support, spare-parts or project contact listed below.
Duravit USA Customer Service
- Inside Sales and General Assistance: 1-888-387-2848
- General Hours: Monday–Friday, 8 a.m.–6 p.m. Eastern Time
- Technical Support: 1-888-387-2848
- Technical Support Hours: Monday–Friday, 8 a.m.–noon and 1–5 p.m. Eastern Time
- Duravit USA Office: 770-931-3575
- General Email: info@us.duravit.com
- Technical Support Email: techhelp@us.duravit.com
- Projects and Quotations: projects@us.duravit.com
- Official Website: Duravit USA
Duravit USA Customer Service Phone Number and Contact Options
Duravit uses the same toll-free number for several departments, but the hours and email address depend on the type of assistance required.
- General product, availability or sales question: Call 1-888-387-2848 Monday–Friday from 8 a.m.–6 p.m. Eastern Time, or email info@us.duravit.com.
- Installation, troubleshooting or technical question: Call 1-888-387-2848 Monday–Friday from 8 a.m.–noon or 1–5 p.m. Eastern Time, or email techhelp@us.duravit.com.
- Project or quotation request: Call 1-888-387-2848 Monday–Friday from 8 a.m.–5 p.m. Eastern Time, or email projects@us.duravit.com.
- Local headquarters number: Call 770-931-3575.
- Written inquiry: Use the official Duravit contact page.
Choose the Correct Duravit Support Route
- Toilets, sinks, faucets and bathtubs: Contact Technical Support for installation instructions, troubleshooting and product-specific questions.
- SensoWash products: Contact Technical Support and have the model or serial number available.
- Replacement parts: Search the Duravit USA Spare Parts Shop using the product name, article number, model number or serial number.
- Dealer purchase, delivery or return: Contact the retailer or showroom for purchase-specific return, delivery and order questions. Contact Duravit for manufacturer technical support or warranty guidance.
- Commercial project or quotation: Contact the Projects and Quotations department.
- Manuals and technical documents: Use the Duravit Download Center.
Information To Have Ready
Before calling or emailing Duravit, gather the information that applies to your product or problem:
- Product name, series, article number, model number and serial number
- Purchase date, retailer, showroom or dealer name
- Receipt, invoice or other proof of purchase
- Installation date and installer or contractor information
- Photos of the product, label, affected component and installation area
- A clear description of the leak, damage, error, missing part or performance problem
- Previous case number, representative name or email correspondence
- The resolution you are requesting
Duravit Model and Serial Number Help
The location of a model or serial number depends on the product. Duravit says faucet information may appear beneath the spout, on the back of an exposed shower or bath mixer, at the bottom of a concealed mixer’s escutcheon, or on the packaging label.
Use Duravit’s model and serial number guide before ordering a replacement part. Confirm compatibility before installing or returning a part.
Duravit Replacement Parts
The Duravit USA Spare Parts Shop provides a searchable catalog for parts associated with toilets, toilet seats, faucets and SensoWash products. Availability, pricing and compatibility can vary by product and article number.
Do not order a part based only on its appearance. Verify the product’s article, model or serial number with Duravit when compatibility is uncertain.
Duravit Warranty Assistance
Warranty coverage may depend on the product, component, purchase date, installation, registration requirements and applicable written terms. Review the warranty information for your specific product and contact Duravit Technical Support before removing, repairing or replacing the item.
Keep the receipt, product identification, installation information, photographs and written correspondence. If Duravit authorizes a return, inspection or replacement, ask for the instructions and case number in writing before shipping anything.
How To Escalate a Duravit Complaint
- Determine whether the issue belongs with Duravit, the retailer, the dealer, the installer or the shipping company.
- Call the appropriate Duravit department and explain the problem clearly.
- Send supporting photos, proof of purchase, product identification and installation details when requested.
- Record the date, representative’s name and case number.
- If the problem remains unresolved, email the appropriate department with a concise timeline and the resolution requested.
- Ask for the warranty decision, replacement-part status or next step in writing.
Duravit USA Headquarters
Duravit USA, Inc.
2635 North Berkeley Lake Road, Suite 100
Duluth, GA 30096
Phone: 770-931-3575
Duravit USA, Inc. is the company’s United States operation. Duravit is an active international bathroom-product manufacturer headquartered in Germany.
Duravit Customer Service Reviews
CustomerServiceNumbers.com currently has no published customer reviews for Duravit USA. The review form below is available for customers who have personally contacted Duravit about sales, technical support, replacement parts, warranty assistance or another service issue.
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Share Your Experience
If you contacted Duravit USA, consider leaving a review below. Describe the support route you used, whether you received a response and whether the issue was resolved. Keep the review focused on your firsthand customer-service experience.
Privacy Reminder: Do not post your home address, email address, telephone number, receipt, order number, case number, payment information or product-registration details in a public review. Avoid uploading photographs that reveal private rooms, documents or identifying information.
Frequently Asked Questions
What is the Duravit USA customer service phone number?
Call Duravit USA at 1-888-387-2848. The local headquarters number is 770-931-3575.
What are Duravit USA’s customer service hours?
Inside Sales and general assistance are available Monday–Friday from 8 a.m.–6 p.m. Eastern Time. Technical Support is available Monday–Friday from 8 a.m.–noon and 1–5 p.m. Eastern Time.
How do I contact Duravit Technical Support?
Call 1-888-387-2848 during Technical Support hours or email techhelp@us.duravit.com.
How do I find a Duravit replacement part?
Search the Duravit USA Spare Parts Shop. Have the product’s article, model or serial number ready so you can confirm compatibility.
Where is Duravit USA headquartered?
Duravit USA, Inc. is located at 2635 North Berkeley Lake Road, Suite 100, Duluth, GA 30096.
Does CustomerServiceNumbers.com provide Duravit support?
No. CustomerServiceNumbers.com cannot access Duravit orders, warranty claims, dealer records or customer accounts. Contact Duravit or the appropriate retailer directly for assistance.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com independently reviews company contact information and organizes verified support routes to help consumers reach the appropriate department. The site also provides a moderated space for customers to share firsthand service experiences.
Page Update Note: This page was reviewed on August 15, 2026. It provides Duravit USA’s current customer service number, department hours, email addresses, spare-parts resources and North American headquarters information.
Independent-Site Disclaimer: CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Duravit USA, Inc., Duravit AG, its retailers, dealers or service partners. Duravit does not provide customer support through this website.