Need help with a hansgrohe faucet, showerhead, shower system, valve, drain or kitchen product? Call Hansgrohe USA at 1-800-334-0455. Use Extension 1 for Customer Service or Extension 2 for Technical Support.
Hansgrohe USA Customer Service
- Customer Service: 1-800-334-0455, Extension 1
- Technical Support: 1-800-334-0455, Extension 2
- Hours: Monday–Friday, 9 a.m.–5 p.m. Eastern Time
- Email: customerservice@hansgrohe.com
- Online Support: Hansgrohe Contact Form
- Official Website: Hansgrohe USA
Hansgrohe USA Customer Service Phone Number
Hansgrohe USA uses 1-800-334-0455 for both general customer service and technical product support.
- Customer Service, product information and general assistance: Choose Extension 1.
- Installation and technical assistance: Choose Extension 2.
- Written assistance: Email customerservice@hansgrohe.com or submit the official contact form.
Hansgrohe’s normal U.S. business hours are Monday–Friday from 9 a.m.–5 p.m. Eastern Time. Holiday schedules may differ.
Choose the Correct Hansgrohe Support Route
- General product question: Call Customer Service or choose the applicable product-information topic on the contact form.
- Installation or troubleshooting: Call Technical Support at Extension 2 or select the technical-assistance topic on the contact form.
- Replacement part: Use the Hansgrohe Spare Parts resource to identify the product and part number.
- Warranty request: Select “Product Warranty” on the Hansgrohe contact form and include the requested documentation.
- Retailer order, return or delivery: Contact the retailer, showroom or authorized seller associated with the purchase.
- Product FAQ and troubleshooting: Review the Hansgrohe product FAQ.
Information To Have Ready
Before contacting Hansgrohe, gather the information that applies to your product or service request:
- Product model number, article number and product collection
- Product finish or color
- Purchase date and name of the retailer, showroom or installer
- Receipt, invoice or other proof of purchase
- Installation date and installer information
- Photos of the product, label, affected part and installation area
- A description of the leak, damage, missing part or performance problem
- Previous case number or email correspondence
- The resolution you are requesting
Hansgrohe Replacement Parts
Hansgrohe’s online parts resources cover current and older bathroom and kitchen products. Available information may include exploded diagrams, article numbers, technical drawings, installation instructions and service videos.
Start with the Hansgrohe Spare Parts page. Search using the product collection, model or article number whenever possible.
Do not order a cartridge, hose, spray head, valve component or other part based only on its appearance. Confirm compatibility with Hansgrohe, the parts catalog or an authorized seller before purchasing or installing it.
Hansgrohe Warranty Assistance
Hansgrohe offers a limited manufacturer’s warranty for eligible hansgrohe and AXOR products. Coverage depends on the written terms, product, finish, purchaser, seller, purchase date, installation and intended use.
Review the current Hansgrohe Limited Warranty before submitting a request. For warranty assistance, select “Product Warranty” on the contact form and provide the model number, proof of purchase, description of the problem and requested photographs.
A retailer or authorized seller may separately handle purchase-related warranty rights, returns, exchanges and delivery problems. Contact the seller when the issue concerns the original transaction.
Installation and Repair Questions
Hansgrohe provides technical information for faucets, shower systems, thermostats, concealed valves, kitchen faucets, drains and replacement components. Use the instructions associated with the exact product and model.
If the problem involves concealed plumbing, waterproofing, significant leakage, damaged piping or work requiring a plumbing license, shut off the affected water supply when necessary and contact a qualified plumbing professional.
How To Escalate a Hansgrohe Complaint
- Determine whether the issue belongs with Hansgrohe, the retailer, the installer or the delivery company.
- Call 1-800-334-0455 and select the appropriate department.
- Submit the contact form with the model number, proof of purchase, photographs and a clear description of the problem.
- Save the case number, representative’s name and copies of all messages.
- If the issue remains unresolved, send a concise follow-up describing the previous contacts and requested resolution.
- Ask for the warranty decision, replacement-part status or next step in writing.
Hansgrohe USA Headquarters and Ownership
Hansgrohe, Inc.
1490 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Phone: 1-800-334-0455
Hansgrohe, Inc. is the company’s U.S. operation. Hansgrohe SE is headquartered in Germany. Masco Corporation is the majority shareholder of Hansgrohe SE, while the Grohe family’s Syngroh holding company owns the remaining interest.
Hansgrohe and GROHE are different companies. Make sure the product label says hansgrohe or AXOR before submitting a warranty request, ordering a replacement part or contacting technical support.
Hansgrohe Customer Service Reviews
The review section below is intended for firsthand experiences with Hansgrohe customer service, technical support, replacement-parts assistance and warranty handling. Product questions should be submitted directly to Hansgrohe so the support team can review the exact model or article number.
Related Customer Service Pages
- Duravit USA Customer Service
- Kohler Kitchen and Bath Customer Service
- GROHE Customer Service
- Delta Faucet Customer Service
Share Your Experience
If you contacted Hansgrohe USA, consider leaving a review below. Describe the support route you used, whether you received a response and whether the issue was resolved. Keep the review focused on your firsthand customer-service experience.
Privacy Reminder: Do not post your address, email address, telephone number, receipt, order number, warranty case number, payment information or other private details in a public review. Avoid uploading photographs that reveal private rooms, documents or identifying information.
Frequently Asked Questions
What is the Hansgrohe USA customer service phone number?
Call Hansgrohe USA at 1-800-334-0455. Choose Extension 1 for Customer Service or Extension 2 for Technical Support.
What are Hansgrohe USA’s customer service hours?
Hansgrohe lists normal U.S. business hours as Monday–Friday from 9 a.m.–5 p.m. Eastern Time.
How do I email Hansgrohe customer service?
Email customerservice@hansgrohe.com or submit the official online contact form.
How do I submit a Hansgrohe warranty request?
Review the current limited-warranty terms and select “Product Warranty” on Hansgrohe’s contact form. Include the model number, proof of purchase, description of the problem and requested photographs.
How do I find a Hansgrohe replacement part?
Use the Hansgrohe Spare Parts resource to locate technical drawings, article numbers and compatible service parts. Have the product model or article number ready.
Are Hansgrohe and GROHE the same company?
No. Hansgrohe and GROHE are separate kitchen and bathroom product companies with different customer-service departments, warranties and replacement parts.
Does CustomerServiceNumbers.com provide Hansgrohe support?
No. CustomerServiceNumbers.com cannot process Hansgrohe warranty requests, identify parts, access cases or arrange repairs. Contact Hansgrohe or the appropriate retailer directly.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com independently reviews company contact information and organizes verified support routes to help consumers reach the appropriate department. The site also provides a moderated space for customers to share firsthand service experiences.
Page Update Note: This page was reviewed on August 15, 2026. It provides Hansgrohe USA’s current customer service number, department extensions, business hours, email, warranty resources, spare-parts guidance and Alpharetta address.
Independent-Site Disclaimer: CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Hansgrohe, Hansgrohe SE, Hansgrohe, Inc., AXOR, Masco Corporation, GROHE, its retailers or its authorized sellers. Hansgrohe does not provide customer support through this website.
