Use this page to contact GROHE customer service for faucet support, shower systems, kitchen and bathroom fixtures, warranty claims, repair service, parts, returns, shipping, installation guides, complaints, and customer reviews. GROHE is a global kitchen and bath fittings brand that sells faucets, showers, shower systems, valves, thermostats, toilets, accessories, and replacement parts through retailers, showrooms, dealers, and online support channels.
GROHE Customer Service Phone Number and Contact Options
- GROHE Consumer and Professional Support Phone: 1-855-815-4726
- Consumer Phone Hours: Monday through Friday, 9 a.m. to 6 p.m. EST
- Text Support: Text 1-855-815-4726, Monday through Friday, 8 a.m. to 7 p.m. EST
- Live Chat: Available through GROHE.us, Monday through Friday, 8 a.m. to 7 p.m. EST
- Contact Form: GROHE Contact Us
- GROHE Support Center: GROHE Consumer Connections Support
- Trade, Wholesaler, and Retail Account Phone: 1-800-444-7643
- Warranty Information: GROHE Warranty
- Start a Warranty Claim: Use the GROHE Contact Form
- Parts and Service: GROHE Parts and Service
- Register a Product: Register GROHE Warranty
- Warranty Claim Mailing Address: AS America, Inc., 865 Centennial Avenue, Piscataway, NJ 08854, Attn: Director of Consumer Affairs
- Official U.S. Website: GROHE.us
Choose the Correct GROHE Support Route
GROHE support depends on whether your issue involves a faucet, shower system, kitchen product, bathroom fixture, warranty claim, replacement part, repair service, return, online order, showroom, installer, dealer, or trade account.
- Consumer product or warranty support: Call 1-855-815-4726, text the same number, use live chat, or submit the contact form.
- GROHE faucets customer service phone number: Use 1-855-815-4726 for consumer faucet, kitchen, bath, shower, and warranty questions.
- Warranty claim: Review the warranty page, gather proof of purchase and product details, then use the contact form or authorized GROHE dealer route.
- GROHE repair service or service-facility information: Use the warranty page, contact form, or call 1-800-444-7643 for service-facility information when applicable.
- Replacement parts: Use the GROHE Parts Store or Parts and Service page to identify bathroom, kitchen, or commercial parts.
- Installation guides or model identification: Use GROHE’s technical documents, FAQs, installation guides, and product-registration resources.
- Online order, return, or refund: Use the GROHE returns and shipping pages before sending anything back.
- Dealer, showroom, wholesaler, trade, or retail account issue: Call 1-800-444-7643.
- Privacy request: Use LIXIL/GROHE privacy routes and avoid sending sensitive information through regular email unless requested through an official process.
Information To Have Ready Before Contacting GROHE
Before calling, texting, chatting, submitting a warranty claim, or contacting a dealer, gather the details that apply to your issue:
- Product model number, part number, finish, color, and product family if known
- Photos of the faucet, shower valve, handle, cartridge, sprayer, label, part, or installation area if support requests them
- Proof of purchase, receipt, order confirmation, or dealer invoice
- Purchase date, installation date, and seller or installer name
- Product registration confirmation if already registered
- Complete description of the issue, including leak, finish issue, cartridge issue, spray problem, part request, or warranty question
- Installation guide, plumber invoice, service notes, or contractor findings if relevant
- Return authorization, return tracking, or shipping information if a return has already started
- Prior contact form submission, email response, case number, or representative name if available
- A short summary of the resolution you are requesting
For public reviews, do not post order numbers, receipt photos, home addresses, phone numbers, email addresses, warranty claim details, payment information, plumber invoices, jobsite addresses, or photos that reveal private rooms or documents.
Common Reasons Customers Contact GROHE
- GROHE faucet support, kitchen faucet troubleshooting, bathroom faucet issues, and shower-system questions
- Warranty claims for finishes, parts, cartridges, valves, handles, sprayers, shower heads, and fixtures
- GROHE repair service, service-facility information, and replacement-part routing
- Model identification, part identification, installation guides, and technical documents
- Returns, refunds, shipping, damaged shipments, incorrect items, and online order support
- Product registration and warranty-documentation questions
- Dealer, showroom, wholesaler, plumber, contractor, or trade account questions
- GROHE Blue, GROHE Sense, Sense Guard, smart products, and specialty product support
- Complaints about warranty timing, replacement parts, repair routing, installation questions, or response times
GROHE Warranty Claims
GROHE’s U.S. warranty page explains that, at the company’s discretion, GROHE may repair or replace parts or finishes that prove defective in material or workmanship under normal installation, use, and service. Warranty coverage depends on the product, purchase date, original purchaser status, installation type, proof of purchase, and warranty terms.
For warranty claims, GROHE asks customers to provide pertinent information such as sales receipt, complete description of the problem, product, model number, color, finish, purchase date, installation date, and the seller. Warranty processing may take time, so keep copies of all documents and messages.
CustomerServiceNumbers.com does not decide warranty coverage, repair eligibility, replacement eligibility, installation responsibility, plumbing-code compliance, or product-defect status.
GROHE Repair Service, Replacement Parts, and Service Facility Help
If you need GROHE repair service, replacement parts, cartridge information, finish support, or service-facility routing, start with GROHE’s Parts and Service resources. GROHE’s website includes spare parts, bathroom parts, kitchen parts, commercial parts, installation guides, product registration, showroom locator, and customer-care links.
For leaks, plumbing repairs, concealed valves, pressure-balance valves, thermostatic valves, water damage, code issues, electrical components, smart water products, or building-system concerns, contact GROHE and a qualified plumber or contractor. This page does not provide plumbing, electrical, installation, building-code, water-damage, mold, insurance, legal, or safety advice.
Returns, Refunds, Shipping, and Online Orders
GROHE’s returns page provides the current return and refund rules for eligible online purchases. Authorized refunds are processed after return handling, and shipping or return fees may apply depending on the product and location. If a product arrived damaged or was shipped in error, contact GROHE before returning it and keep packaging, photos, and order records.
Do not send items back without following GROHE’s current return instructions. Keep return labels, tracking numbers, photos, and refund confirmations until the issue is fully resolved.
Installation Guides, Product Registration, and Model Identification
Many GROHE customer-service questions involve identifying the correct model or part. If you are unsure which product you have, use photos, installation documents, original packaging, product labels, and the GROHE FAQ or contact form. Once GROHE identifies the model, support can better route warranty, troubleshooting, parts, and repair-service questions.
GROHE US, GROHE America Inc, and LIXIL Brand Context
Customers often search for GROHE US, GROHE America Inc, or the GROHE company when trying to find the correct support route. For U.S. consumer support, use GROHE.us and the current consumer support number, 1-855-815-4726. For warranty claim mailing in the United States, GROHE’s warranty page directs claims to AS America, Inc. in Piscataway, New Jersey. GROHE is also part of LIXIL’s global brand portfolio.
Because older listings may show older GROHE America addresses or older phone-number routing, always verify the current support route on GROHE.us before mailing documents or relying on legacy contact information.
Showrooms, Dealers, Trade Accounts, and Professional Support
If your issue involves a showroom purchase, dealer order, wholesale account, retail account, builder program, design service, or trade relationship, use GROHE’s professional and trade resources. Dealers, showrooms, plumbers, contractors, and wholesalers may have separate order, return, and account processes.
- Find a GROHE Showroom
- GROHE Contact Us
- Trade / Wholesaler / Retail Account Phone: 1-800-444-7643
Privacy, Account Security, and Safe Review Tips
GROHE and LIXIL support records may include contact information, order information, warranty data, repair-service information, product-registration records, and service visit details. Do not post personal information, claim records, installation addresses, receipts, photos of private rooms, plumber invoices, or payment details in a public review.
- GROHE Privacy Policy
- Privacy / Opt-Out Email: optout@lixil.com
- Privacy Phone: 1-800-442-1902
If you receive a suspicious message claiming to be from GROHE, LIXIL, a dealer, or a plumber, use GROHE.us, the official contact form, or verified phone numbers before sharing information or payment details.
How to Escalate a GROHE Complaint
If your GROHE issue is not resolved after the first contact, keep your complaint organized and route it through the correct support path.
- Identify whether the issue involves consumer product support, warranty, repair service, replacement parts, returns, shipping, dealer purchase, showroom purchase, trade account, or privacy request.
- Call or text 1-855-815-4726, use live chat, or submit the official contact form.
- For warranty claims, include the sales receipt, model number, finish, color, purchase date, installation date, seller, photos, and description of the issue.
- For service-facility or trade-related questions, use the appropriate GROHE support route, including 1-800-444-7643 when applicable.
- Save copies of chats, emails, case numbers, return labels, tracking information, photos, receipts, and written responses.
- Ask for a case number, written warranty decision, replacement-part timeline, repair-service route, return authorization, or next step.
- For plumbing, installation, code, water-damage, mold, electrical, insurance, legal, or safety issues, contact a qualified plumber, contractor, insurer, agency, or professional through official channels.
GROHE Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently invites customers to share reviews about GROHE customer service. Useful reviews may discuss GROHE faucets customer service phone support, warranty claims, repair service, replacement parts, returns, shipping, installation-document routing, product registration, showroom support, dealer support, response times, and complaint outcomes.
Please keep your review focused on your customer-service experience. Do not include private information, receipts, warranty claim numbers, order numbers, phone numbers, addresses, payment details, plumber invoices, installation addresses, or photos that show private rooms or documents.
Frequently Asked Questions About GROHE Customer Service
What is the GROHE customer service phone number?
For U.S. consumers and professionals needing technical product or warranty support, GROHE lists 1-855-815-4726.
What are GROHE customer service hours?
GROHE lists phone support for consumers and professionals as Monday through Friday, 9 a.m. to 6 p.m. EST. GROHE also lists text, chat, and email support during broader weekday support hours.
Is 1-800-444-7643 still a GROHE phone number?
Yes. GROHE lists 1-800-444-7643 for wholesalers, trade, and retail account information. GROHE’s warranty page also references that number for service-facility information in the United States.
How do I text GROHE customer service?
GROHE says customers can text 1-855-815-4726 for support during posted weekday text-support hours.
How do I contact GROHE about a warranty claim?
Review the GROHE warranty page, gather the sales receipt, model number, finish, color, purchase date, installation date, seller, and description of the issue, then use GROHE’s contact form or authorized dealer route.
How long does GROHE warranty processing take?
GROHE’s warranty page says to allow 7 to 14 business days for warranty processing.
Where do I mail a GROHE warranty claim in the United States?
GROHE’s warranty page lists AS America, Inc., 865 Centennial Avenue, Piscataway, NJ 08854, Attn: Director of Consumer Affairs for U.S. warranty claim correspondence.
How do I find GROHE repair service or replacement parts?
Use GROHE’s Parts and Service page, support center, warranty page, or contact form. If the issue involves installation, leaks, concealed plumbing, water damage, or safety-sensitive work, contact a qualified plumber or contractor.
How do I return a GROHE product?
Use GROHE’s returns page and returns form before shipping anything back. Return eligibility, fees, refund timing, and damaged-or-incorrect-item handling may depend on the current return policy and product type.
Is GROHE the same as Hansgrohe?
No. GROHE and Hansgrohe are separate kitchen and bath brands. Make sure you are contacting the correct company before submitting product photos, warranty claims, or order information.
Related Resources
Customers comparing kitchen and bath fixture support options may also find these CustomerServiceNumbers.com pages useful: Kohler Customer Service, Moen Customer Service, Delta Faucet Customer Service, American Standard Customer Service, and Home Depot Customer Service.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with GROHE, GROHE America Inc, AS America, Inc., LIXIL, any dealer, any showroom, any plumber, any contractor, or any retailer.
Share Your Experience With GROHE
Have you contacted GROHE about faucet support, warranty claims, repair service, replacement parts, returns, shipping, product registration, installation guides, showroom support, dealer support, or a complaint? Share your experience below to help other customers understand what to expect. Please do not include receipts, warranty claim numbers, order numbers, private addresses, phone numbers, emails, payment details, plumber invoices, installation addresses, or photos that show private rooms or documents in your public review.
Page Update Note
This GROHE customer service page was updated on July 1, 2026, to verify current GROHE US consumer support phone number, text and chat routing, trade support phone number, warranty claim information, warranty mailing address, returns and shipping resources, parts and service routing, LIXIL brand context, keyword screenshot opportunities, and live CSN review status.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with GROHE, GROHE America Inc, AS America, Inc., LIXIL, any dealer, showroom, plumber, contractor, retailer, shipping carrier, insurer, or consumer agency. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For warranty coverage, plumbing repair, installation, leaks, water damage, building-code compliance, mold, insurance claims, electrical issues, legal questions, privacy rights, or product-safety concerns, contact GROHE, LIXIL, the dealer, a qualified plumber or contractor, your insurer, the appropriate agency, or another qualified professional through official channels.
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