E-ZPass Customer Service Phone Numbers & Toll Help

If you need help with an E-ZPass account, toll bill, violation notice, transponder, license plate update, payment issue, rental car toll, or suspicious toll text, start by identifying which E-ZPass agency issued your account. E-ZPass is a multi-state electronic toll collection network, not one single customer service center for every driver. Your account, payments, discounts, violations, and customer service are usually handled by the state or toll agency that issued your transponder.

E-ZPass Customer Service Phone Numbers and Support

The E-ZPass Group says customers should contact the agency that issued their E-ZPass account. The E-ZPass Group itself does not hold customer accounts or collect tolls. If you are not sure which agency issued your transponder, check the label on the transponder, your monthly statement, your account login, or the toll bill notice you received.

Below are commonly used E-ZPass customer service phone numbers for several major agencies. Hours, account rules, toll policies, fees, and violation procedures vary by state.

• E-ZPass New York: 1-800-333-8655
• E-ZPass New Jersey: 1-888-288-6865 or 1-888-AUTO-TOLL
• E-ZPass Pennsylvania: 1-877-736-6727
• E-ZPass Virginia: 1-877-762-7824
• E-ZPass Massachusetts / EZDriveMA: 1-877-627-7745
• E-ZPass Maryland / DriveEzMD: 1-888-321-6824
• E-ZPass Delaware: 1-888-397-2773
• E-ZPass New Hampshire: 1-877-643-9727
• Ohio E-ZPass Customer Service Center: 440-971-2222
• Illinois I-PASS / E-ZPass-compatible support: 1-800-824-7277
• Official E-ZPass Group website: E-ZPass Group Program Information

Choose the Correct Support Route

The right E-ZPass support route depends on the state or toll agency connected to your account, transponder, toll bill, or violation notice.

• Account balance or replenishment issue: Contact the agency that issued your E-ZPass account.
• Toll bill or violation notice: Contact the agency shown on the notice, even if your E-ZPass account is from another state.
• Transponder not reading: Contact your issuing E-ZPass agency and verify the transponder is mounted correctly, active, and assigned to the correct vehicle class.
• New vehicle or license plate: Update your vehicle information through your E-ZPass account before traveling.
• Rental car tolls: Add the rental vehicle to your account only when allowed by your agency and remove it immediately after the rental period ends.
• Out-of-state toll bill: Contact your home E-ZPass agency and the agency that issued the bill if needed.
• Scam text or fake toll payment message: Do not click the link. Go directly to the official toll agency website or call the verified phone number.

What to Have Ready Before Contacting E-ZPass

Before calling an E-ZPass customer service phone number, gather the details that can help the representative find the correct account or toll transaction.

• Your E-ZPass account number
• Your transponder number
• Your license plate number and state
• The name of the agency that issued your transponder
• The toll bill, invoice, or violation notice number
• The date, time, and location of the toll transaction
• The vehicle make, model, and plate information
• Your payment confirmation number, if a payment did not post
• Your old and new credit card or bank details, if updating payment information through an official channel
• Rental agreement details if the toll involved a rental car
• Screenshots or copies of account messages, toll notices, or error messages

Common Reasons Drivers Contact E-ZPass

• Opening a new E-ZPass account
• Updating a credit card, bank account, address, or license plate
• Adding or removing a vehicle
• Replacing a lost, stolen, or damaged transponder
• Questioning a toll bill or violation notice
• Disputing a toll charge
• Resolving a low-balance or insufficient-funds issue
• Fixing a transponder that did not read
• Handling tolls from another E-ZPass state
• Paying tolls by mail, plate, or invoice
• Updating a rental car on an account
• Reporting suspected toll text scams or fake payment links

E-ZPass State Customer Service Numbers

Because E-ZPass is handled by multiple toll agencies, use the number for the state or agency tied to your account or notice.

E-ZPass New York Customer Service

Call 1-800-333-8655 for E-ZPass New York and Tolls by Mail customer service. New York lists live support hours as Monday-Friday, 7 a.m.-7 p.m., and Saturday, 8 a.m.-2 p.m.

E-ZPass New Jersey Customer Service

Call 1-888-288-6865, also written as 1-888-AUTO-TOLL. Use this route for New Jersey E-ZPass accounts, service requests, and violation support tied to New Jersey toll facilities.

E-ZPass Pennsylvania Customer Service

Call 1-877-736-6727 for Pennsylvania Turnpike E-ZPass support. Pennsylvania customers may also use the PA Toll Pay app for account and Toll By Plate help.

E-ZPass Virginia Customer Service

Call 1-877-762-7824 for E-ZPass Virginia support. Virginia customer representatives are generally available Monday-Friday, except state holidays, with automated phone support for many account functions.

E-ZPass Massachusetts / EZDriveMA Customer Service

Call 1-877-627-7745 for EZDriveMA and E-ZPass Massachusetts support. Use this route for Massachusetts toll accounts, Pay By Plate issues, transponders, and toll notices.

E-ZPass Maryland / DriveEzMD Customer Service

Call 1-888-321-6824 for DriveEzMD and E-ZPass Maryland support. Maryland lists Customer Information Center hours as Monday-Friday, 7 a.m.-8 p.m., and Saturday, 8 a.m.-2 p.m.

E-ZPass Delaware Customer Service

Call 1-888-397-2773 for Delaware E-ZPass support. Delaware lists its E-ZPass Customer Service Center at 22-24 W. Loockerman Street, Dover, DE 19904.

E-ZPass New Hampshire Customer Service

Call 1-877-643-9727 for New Hampshire E-ZPass support. New Hampshire customer service representatives are generally available Monday-Friday during normal business hours, with automated account access available by phone.

Ohio E-ZPass Customer Service

Call 440-971-2222 for Ohio Turnpike E-ZPass support. The older 1-800-206-6222 number should not be used unless Ohio lists it again on an official page.

Illinois I-PASS and E-ZPass-Compatible Support

Call 1-800-824-7277 for Illinois Tollway I-PASS support. Illinois I-PASS is part of the E-ZPass-compatible network, but Illinois customers should use Illinois Tollway account tools and support routes.

Toll Bills, Violations, and Pay-by-Plate Problems

If you receive a toll bill or violation notice, read the notice carefully before paying. The agency on the notice may be different from the agency that issued your transponder. A toll bill can happen if your transponder was not read, the license plate was not listed on your account, the account balance was too low, the vehicle class was wrong, or the plate image was matched to the registered owner.

Do not ignore toll bills or violation notices. Late fees, administrative fees, registration holds, collections, or other penalties may apply depending on the state. If you believe the notice is wrong, contact the agency shown on the notice and ask how to dispute it.

Transponder Not Reading or Not Working

If your E-ZPass transponder is not working, confirm that it is mounted correctly, active, assigned to the correct account, and attached to the correct vehicle class. Some windshields may interfere with transponder reads, and some agencies offer external tags for certain vehicles.

If the transponder is lost, stolen, damaged, inactive, or not reading correctly, contact the agency that issued it. Do not keep driving through toll facilities assuming the account will be charged correctly if your transponder is known to be malfunctioning.

Rental Cars and E-ZPass

Rental car tolls can create billing problems if the rental vehicle is not added and removed correctly. Some E-ZPass agencies allow customers to temporarily add rental vehicles to their account. Other rental companies offer their own toll programs, which may include service fees.

Before using E-ZPass in a rental car, check your home agency’s rules and the rental agreement. If you add a rental car to your E-ZPass account, enter the start and end dates accurately and remove the rental vehicle as soon as the rental period ends.

Low Balance, Replenishment, and Payment Problems

If your E-ZPass account balance is too low, tolls may not post correctly and you may receive toll bills or violations. Check your auto-replenishment settings, credit card expiration date, bank account details, address, and email alerts.

If a payment did not post, have the payment date, amount, method, confirmation number, and account number ready. If the payment was made through a third-party bill-pay service, ask the toll agency whether it can trace the payment and whether the account is still at risk for violations.

E-ZPass Scam and Fraud Warnings

Fraudulent toll texts and emails are common. These messages may claim that you owe an unpaid toll, face late fees, or must click a link to avoid penalties. Some fake messages use official-looking names, logos, or state-specific wording.

• Do not click links in unexpected toll payment texts or emails.
• Do not call phone numbers shown in suspicious messages.
• Do not enter your card number, account number, license plate, or personal information on a site reached from a suspicious text.
• Go directly to the official toll agency website or call the verified customer service phone number for your state.
• The E-ZPass Group says it does not hold customer accounts or collect tolls, so a message claiming you owe money directly to the E-ZPass Group is a scam.
• If you clicked a scam link or entered payment information, contact your bank or credit card issuer immediately.
• Suspicious toll texts can be reported to the Federal Trade Commission or the FBI Internet Crime Complaint Center.

How to Escalate an E-ZPass Complaint

If your issue is not resolved during the first contact, ask for a case number and request escalation through the agency that issued your account or the agency that issued the toll bill. Depending on the issue, escalation may involve account services, violations, toll-by-plate, collections, payment processing, transponder support, or a state toll payer advocate.

Keep a written timeline with call dates, representative names if provided, case numbers, toll bill numbers, violation numbers, payment confirmations, license plate updates, rental car dates, screenshots, and copies of mailed notices. If a toll bill was sent to collections or tied to registration action, ask the agency what written proof is needed to stop or reverse the issue.

E-ZPass Reviews and Complaints on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently does not have enough published E-ZPass reviews to summarize a clear customer trend. The live review section shows 0 reviews, so readers are encouraged to share their own E-ZPass customer service experience below.

When leaving a review, describe the state or agency involved, the issue, the support route used, how long it took, whether the toll agency resolved the problem, and what other drivers should know. Do not post account numbers, transponder numbers, license plates, toll bill numbers, violation notice numbers, addresses, phone numbers, payment details, or screenshots with private toll information.

Related Toll and Transportation Customer Service Pages

• SunPass Customer Service
• Identify Unknown Toll or Card Charges on ChargeOnMyCard.com
• Report or Research Toll Text Scams on ThinkItsAScam.com
• Share Broader Service Reviews on ZeroStars.org

E-ZPass Customer Service FAQs

What is the E-ZPass customer service phone number?

There is no single E-ZPass customer service phone number for every account. Contact the E-ZPass agency that issued your transponder or the toll agency listed on your toll bill or violation notice.

What is the E-ZPass New York customer service phone number?

E-ZPass New York customer service can be reached at 1-800-333-8655.

What is the E-ZPass New Jersey customer service phone number?

E-ZPass New Jersey customer service can be reached at 1-888-288-6865, also written as 1-888-AUTO-TOLL.

What should I do if I get an E-ZPass toll text?

Do not click links or call numbers in suspicious toll texts. Go directly to the official toll agency website or call the verified phone number for your E-ZPass agency. The E-ZPass Group says it does not hold customer accounts or collect tolls.

Why did I get a toll bill if I have E-ZPass?

You may receive a toll bill if your transponder was not read, your license plate was not listed on the account, your balance was too low, the vehicle class was wrong, or the toll agency could not match the transaction to your account.

How do I update my license plate on E-ZPass?

Sign in to the account for the agency that issued your E-ZPass transponder and update the vehicle or plate information. If you cannot access the account, call that agency’s customer service number.

Can I use E-ZPass in a rental car?

Some E-ZPass agencies allow temporary rental vehicle registration, but rules vary. Check your issuing agency’s rules and your rental agreement before using E-ZPass in a rental car.

Page Update Note

This E-ZPass customer service page was updated on June 26, 2026, to reflect current state-by-state E-ZPass customer service phone numbers, the E-ZPass Group’s customer-service routing guidance, Ohio’s updated E-ZPass support number, toll bill and violation help, rental car guidance, scam warnings, and live CSN review-status information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with E-ZPass, the E-ZPass Group, any state toll agency, or any company listed on this website.

Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For toll bills, violations, payments, transponder issues, account updates, or legal notices, always verify details directly with the toll agency responsible for your account or notice.

Share Your E-ZPass Customer Service Experience

Have you contacted E-ZPass New York, New Jersey, Pennsylvania, Virginia, Massachusetts, Maryland, Delaware, New Hampshire, Ohio, Illinois, or another toll agency about a toll bill, violation, transponder, account update, payment problem, rental car, or scam text? Share your experience below to help other drivers.

Privacy reminder: Do not post your E-ZPass account number, transponder number, license plate number, toll bill number, violation notice number, address, phone number, email address, payment information, rental car agreement, screenshot of a toll bill, or any other private account information in a public review.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with E-ZPass, the E-ZPass Group, E-ZPass Interagency Group, any state toll agency, or any toll authority. This page is for informational and consumer-review purposes only. Phone numbers, support hours, toll rules, violation procedures, account policies, fees, payment options, transponder rules, and website links can change. Always confirm important details directly with the toll agency responsible for your account, toll bill, or violation notice.