SunPass Customer Service, Toll Disputes & Invoice Help

SunPass customers may need help disputing an incorrect toll, paying a Toll Enforcement Invoice, removing a vehicle-registration stop, correcting duplicate charges, updating a license plate, replacing a transponder, closing an account, or investigating a suspicious SunPass message.

SunPass is Florida’s prepaid toll program and is administered through the Florida Department of Transportation. It is not a conventional private corporation, so drivers should use the SunPass Customer Service Center, online account tools, official mailing addresses, or a SunPass walk-in center for assistance.

SunPass customer-service information reviewed and updated in June 2026.

How To Contact SunPass Customer Service

• SunPass Customer Service: 1-888-865-5352 or 1-888-TOLL-FLA
• Vehicle Registration Stop Support: 1-888-824-8655
• SunPass Fax: 1-888-265-1725
• FDOT SunPass Email: tpk.contactsunpass@dot.state.fl.us
• SunPass Online Contact Form: Contact SunPass online
• SunPass Account Login: Sign in to My SunPass
• Check a Previous Inquiry: Available through the SunPass Contact Us page
• Pay a Toll Enforcement Invoice: Look up and pay a SunPass invoice
• File a Toll Dispute: Open the SunPass dispute portal
• SunPass FAQs: Review official SunPass answers
• SunPass Website: www.sunpass.com
• General Customer Correspondence: Florida Department of Transportation/SunPass, P.O. Box 447, Ocoee, FL 34761
• Payments and Replenishments: Florida Department of Transportation/SunPass, P.O. Box 31241, Tampa, FL 33631-3241

Important: The telephone number 1-407-532-3999 is associated with Florida’s Turnpike Enterprise offices and should not be presented as SunPass’s primary customer-service or “corporate office” number.

The address at 7941 Glades Road in Boca Raton is an official SunPass walk-in center, not a corporate headquarters or general mailing address.

SunPass Customer Service Hours

• Monday through Friday: 7:00 a.m.–7:00 p.m. Eastern Time
• Saturday: 8:30 a.m.–5:00 p.m. Eastern Time
• Sunday: Closed

Online account access, invoice lookup, payment tools, FAQs, and other self-service options may be available outside telephone-support hours.

Choose the Correct SunPass Support Route

• SunPass account, balance, vehicle, plate, or transponder: Call 1-888-865-5352 or sign in to My SunPass.
• Incorrect toll or duplicate charge: Sign in, select Online Support, and submit a dispute.
• Toll Enforcement Invoice: Use the invoice number and license plate to look it up online.
• Vehicle registration stop: Call 1-888-824-8655.
• Uniform Traffic Citation: Review the citation carefully and use the dispute or payment instructions shown on it.
• Invoice issued by another toll agency: Contact the telephone number printed on that agency’s notice.
• Rental-car toll charge: Determine whether SunPass, the rental company, or its toll-processing vendor issued the charge.
• Roadside emergency on Florida’s Turnpike: Dial *347 for Florida Highway Patrol assistance.

Information To Gather Before Contacting SunPass

• The SunPass account number or username
• The transponder number
• The license plate number and issuing state
• The vehicle year, make, model, and color
• The toll date, time, location, and amount
• The Toll Enforcement Invoice number
• The Uniform Traffic Citation document number
• The date and amount of a duplicate charge
• The current account balance
• The payment method used
• The last four digits of the payment card
• Receipts for tolls paid in cash
• Vehicle-sale, rental, or lease documents when relevant
• Screenshots of account activity or error messages
• Previous SunPass inquiry or case numbers
• The specific correction or resolution being requested

Do not publish complete account numbers, transponder numbers, license plate information, payment-card details, driver’s-license information, or other private data in a public review.

Common Reasons Customers Contact SunPass

• Incorrect or unfamiliar toll charge
• Duplicate toll charge
• Toll paid in cash and also deducted electronically
• Toll Enforcement Invoice received in error
• Vehicle-registration stop
• License plate associated with the wrong account
• Charges from a vehicle that was sold
• Rental-car toll or administrative fee
• Low or negative account balance
• Automatic replenishment problem
• Expired or declined payment method
• Transponder not reading
• Lost or stolen transponder
• SunPass Mini removed from a windshield
• Forgotten username, account number, or password
• Closing a SunPass account
• Refund of a remaining balance
• Suspicious SunPass text message or invoice

How To Dispute a SunPass Toll Charge

SunPass allows toll disputes through the website, mobile app, telephone, fax, mail, or a walk-in center.

Submit a Dispute From a SunPass Account

1. Sign in to My SunPass.
2. Open the account activity.
3. Locate the disputed transaction.
4. Select Online Support.
5. Choose the reason for the dispute.
6. Explain why the toll is incorrect.
7. Attach supporting documents when requested.
8. Save the inquiry or case number.

Submit a Dispute Without a SunPass Account

1. Open the SunPass Contact Us page.
2. Select the email or online inquiry option.
3. Choose the appropriate reason for contact.
4. Enter the invoice, citation, vehicle, and contact information requested.
5. Explain the dispute clearly.
6. Upload supporting documents when available.
7. Keep the confirmation number.

Useful Evidence for a Toll Dispute

• Cash toll receipt
• SunPass account activity
• Credit-card or bank statement
• Vehicle-sale or trade-in documents
• Rental agreement
• Proof that the plate was surrendered or transferred
• Police report for a stolen plate or vehicle
• Photographs showing a plate-reading error
• Proof that the vehicle was elsewhere
• Prior SunPass correspondence

State the exact toll being disputed and the requested resolution. A general complaint without dates, locations, amounts, or supporting information may be harder to investigate.

Duplicate SunPass Toll Charges

A duplicate-looking toll may occur when:

• A transponder charge and license-plate charge both appear
• The customer paid cash while a transponder remained active in the vehicle
• Two SunPass accounts list the same vehicle
• A portable transponder and a rental-company toll program were both used
• A pending transaction appears beside a completed charge
• Two vehicles use the same portable transponder incorrectly
• A trailer or additional axle produced a different toll amount

How To Report a Duplicate Charge

1. Compare the date, time, toll location, and amount of both transactions.
2. Check whether one charge is still pending.
3. Review the vehicles and transponders listed on the account.
4. Keep any cash receipt.
5. Sign in and submit an Online Support request.
6. Attach receipts or account screenshots.
7. Ask for the inquiry number and expected review time.

SunPass requires a valid cash receipt when a driver claims that the same toll was paid in cash and electronically. Keep toll receipts until account activity has been reviewed.

Toll Enforcement Invoice Help

A Toll Enforcement Invoice may be issued when a vehicle uses an electronic toll facility but no valid payment is collected.

This can happen because:

• The vehicle did not have a transponder
• The transponder was not mounted correctly
• The SunPass account had insufficient funds
• The payment card was declined
• The transponder was inactive or defective
• The vehicle or license plate was missing from the account
• The transponder could not be read
• The plate was associated with a previous owner

How To Verify a SunPass Invoice

1. Go directly to SunPass.com.
2. Select Toll Enforcement Invoice.
3. Enter the invoice number.
4. Enter the license plate number.
5. Review the Document Summary and invoice image.
6. Compare the vehicle, toll dates, and amounts.

Official SunPass Toll Enforcement Invoices are sent through U.S. mail. SunPass states that it does not send toll invoices by email.

A text or email claiming that an immediate toll payment is required should be treated cautiously. Do not use the link in the message. Open SunPass.com directly and verify the invoice there.

How To Pay a SunPass Toll Enforcement Invoice

Customers can generally pay through the official invoice portal using the invoice number and license plate.

SunPass account holders who received an invoice should:

1. Sign in to the SunPass account.
2. Bring a negative account balance into good standing when required.
3. Select Pay Toll Enforcement Invoice.
4. Enter or confirm the invoice information.
5. Review the payment amount.
6. Save the confirmation.

Payments and replenishments sent by mail should include the payment coupon and be sent to the address printed on the official notice. Do not send cash through the mail.

SunPass Vehicle Registration Stop

Unpaid tolls may eventually result in a stop being placed on a Florida vehicle registration. This can prevent registration renewal until the toll obligation is resolved.

For a registration stop identified as SunPass, call 1-888-824-8655.

Before Calling About a Registration Stop

• Confirm which agency placed the stop.
• Gather the license plate and vehicle information.
• Locate all toll invoices and collection notices.
• Review the amount due.
• Gather proof of any prior payment.
• Ask how long release processing takes after payment.
• Request proof that the stop was released.

If SunPass cannot find the registration stop, another Florida toll agency or government entity may have placed it. Check the Florida Department of Highway Safety and Motor Vehicles record for the responsible organization.

Collection Notices and Uniform Traffic Citations

Ignoring unpaid toll notices can result in additional fees, collection activity, a registration stop, or a Uniform Traffic Citation.

Read each document carefully because the response process may differ:

• Toll Enforcement Invoice: Usually paid or disputed through SunPass.
• Collection Notice: May require payment through a collection portal or agency.
• Registration Stop: Must be resolved with the agency that placed the stop.
• Uniform Traffic Citation: May involve a court deadline and should not be treated like an ordinary invoice.

Do not miss a citation or court deadline while waiting for an ordinary customer-service inquiry. Follow the instructions printed on the legal document.

Wrong License Plate or Vehicle on a SunPass Account

SunPass customers are responsible for keeping vehicle and plate information current.

Update the account immediately after:

• Buying a vehicle
• Selling or trading a vehicle
• Receiving a replacement plate
• Transferring a plate
• Changing registration states
• Leasing a different vehicle
• Returning a rental car
• Adding or removing a trailer

How To Update a Vehicle or License Plate

1. Sign in to SunPass.
2. Select Transponders and Vehicles.
3. Locate the vehicle.
4. Select Edit or Add Another Vehicle.
5. Enter the correct plate, state, vehicle, and date information.
6. Remove vehicles no longer authorized to use the account.
7. Save the changes.

A license plate generally should not be actively associated with more than one SunPass account.

Tolls From a Vehicle You Sold

If tolls continue after selling or trading a vehicle:

1. Remove the vehicle and plate from the SunPass account.
2. Confirm whether the plate remained on the vehicle.
3. Gather the bill of sale or trade-in agreement.
4. Check whether the plate was surrendered or transferred.
5. Dispute the tolls with SunPass.
6. Submit proof showing the date ownership ended.
7. Contact the motor-vehicle agency if ownership records are incorrect.

Do not ignore an invoice simply because the vehicle was sold. Submit evidence before the dispute or legal deadline expires.

Using SunPass in a Rental Vehicle

A portable SunPass transponder can be used in a rental vehicle when the rental vehicle and license plate are temporarily added to the SunPass account.

How To Add a Rental Vehicle

1. Sign in to SunPass.
2. Select Transponders and Vehicles.
3. Select Add Another Vehicle.
4. Enter the rental vehicle and plate information.
5. Check the Rental Vehicle option.
6. Enter the rental start and end date and time.
7. Save the vehicle.

When returning the rental:

• Remove the portable transponder from the vehicle.
• Confirm that the rental period ended in the SunPass account.
• Remove the rental plate when appropriate.
• Review account activity for later tolls.
• Keep the rental agreement and return receipt.

If a transponder is left in a rental car, report it lost or stolen immediately. The account holder may remain responsible for charges until its status is changed.

A SunPass Mini is attached permanently to one windshield. Once removed, it may no longer function and should not be moved to another rental vehicle.

Rental-Car Toll Fees

Rental-car companies often use separate toll-processing programs. These may charge:

• The toll amount
• A daily usage fee
• A per-toll administrative fee
• A weekly maximum fee
• A higher non-SunPass toll rate

A charge from a rental-car toll vendor may not appear in a personal SunPass account. Review the rental agreement and determine whether the charge came from:

• SunPass
• The rental company
• PlatePass
• e-Toll
• Highway Toll Administration
• Another toll-processing company

Contact the rental company or the vendor named on the charge when it—not SunPass—processed the toll.

SunPass Transponder Not Working

A toll transponder may fail because it is:

• Mounted incorrectly
• Inactive
• Associated with the wrong vehicle
• Reported lost or stolen
• Defective
• Blocked by certain windshield materials
• Being held by hand or placed on a dashboard
• Connected to an account with insufficient funds

Transponder Troubleshooting

1. Confirm that the transponder is active.
2. Check the account balance.
3. Verify the vehicle and plate information.
4. Confirm proper windshield placement.
5. Review recent account activity.
6. Call SunPass if tolls repeatedly appear by plate rather than transponder.
7. Request a warranty review when appropriate.

SunPass currently lists a two-year warranty for SunPass PRO and a 45-day warranty for SunPass Mini.

Lost or Stolen SunPass Transponder

Change the transponder’s status immediately if it is lost or stolen.

1. Sign in to SunPass.
2. Select Transponders and Vehicles.
3. Locate the affected transponder.
4. Change the status to Lost or Stolen.
5. Review recent toll activity.
6. Contact SunPass about unfamiliar transactions.
7. Order a replacement if needed.

The account holder may be responsible for tolls charged before the transponder is reported lost or stolen.

SunPass Mini Versus SunPass PRO

SunPass Mini

• Current purchase price listed by SunPass: $4.99 plus tax
• Attaches permanently to one windshield
• Should not be moved between vehicles
• May stop working after removal
• Current warranty listed by SunPass: 45 days

SunPass PRO

• Current purchase price listed by SunPass: $14.95 plus tax
• Portable between properly listed vehicles
• Can be used in Florida and participating interoperable states
• Works throughout the E-ZPass network and other participating systems
• Current warranty listed by SunPass: two years

Vehicle and license-plate information must remain current even when using a portable transponder.

Low Balance and Automatic Replenishment Problems

A SunPass account can become inactive or negative when:

• The linked card expires
• The card issuer declines a charge
• The bank account is closed
• The automatic replenishment amount is too low
• Recent toll activity is higher than expected
• The account information was not updated
• Another vehicle is using the account

How To Update a Payment Method

1. Sign in to SunPass.
2. Select Manage Payment Methods.
3. Update the card or bank information.
4. Review the Easy Pay settings.
5. Confirm the replenishment amount.
6. Bring any negative balance into good standing.
7. Save the payment confirmation.

Do not continue using toll facilities when the SunPass account is inactive or unable to pay unless another valid payment method is available.

Forgotten SunPass Username, Account Number, or Password

The SunPass login page includes options for a forgotten username or password.

Customers who cannot recover the information online can call 1-888-865-5352 or visit a walk-in center. For security, a representative may ask questions to verify the account holder’s identity.

Do not create a second account merely because the first account cannot be accessed. A duplicate account can complicate license-plate assignments, toll activity, and automatic payments.

How To Close a SunPass Account

A SunPass account can be closed through:

• An online support request
• Fax at 1-888-265-1725
• Mail to Florida Department of Transportation/SunPass, P.O. Box 447, Ocoee, FL 34761
• A SunPass walk-in center

Before Closing the Account

• Review all recent toll activity.
• Pay any outstanding balance.
• Remove vehicles and rental plates.
• Disable or destroy a SunPass Mini when appropriate.
• Mark a portable transponder inactive.
• Download statements and records.
• Confirm the refund method for any remaining balance.
• Save the account-closure request.

SunPass states that it waits 21 days after receiving a credit-card account closure request to allow outstanding toll activity to post. After that waiting period, a credit-card refund may take approximately five business days. Refunds issued by check may take up to 45 days from the date the request is received.

SunPass Walk-In Centers

SunPass operates walk-in service centers at several Florida locations. Hours can change, so check the official contact page before traveling.

• Orlando: 2145 Metrocenter Boulevard, Suite 140, Orlando, FL 32835
• Tampa Area: 2056 Badlands Drive, Brandon, FL 33511
• Miami: 7902 NW 36th Street, Unit 203, Doral, FL 33166
• Boca Raton: 7941 Glades Road, Boca Raton, FL 33434
• Snapper Creek: Milepost 19, Florida’s Turnpike, Miami, FL 33186
• Pinellas Bayway: 4501 54th Avenue South, St. Petersburg, FL 33711
• Mid-Bay Bridge: 1200 White Point Road, Niceville, FL 32578
• Garcon Point Bridge: 555 Avalon Boulevard, Milton, FL 32571

Most centers are open Monday through Saturday, although the Snapper Creek location currently lists weekday-only hours.

SunPass Scam Texts and Fake Toll Notices

Drivers should be cautious of unexpected text messages or emails claiming:

• A small unpaid toll must be paid immediately
• Late fees will increase within hours
• A driver’s license will be suspended
• A vehicle registration will be stopped immediately
• A package or refund is waiting
• A payment method must be verified through a link

SunPass states that official Toll Enforcement Invoices are sent through U.S. mail, not email. Verify invoices directly at SunPass.com.

Warning Signs of a Fake SunPass Message

• The message arrived from an unfamiliar international number.
• The link uses a misspelled or unrelated domain.
• The message demands payment by gift card, cryptocurrency, or wire transfer.
• The sender asks for a complete payment-card number by text.
• The sender threatens an immediate arrest or license suspension.
• The message claims a small payment is required to prevent severe penalties.
• The website is not SunPass.com.

What To Do With a Suspicious Message

1. Do not click the link.
2. Do not reply.
3. Take a screenshot.
4. Open SunPass.com directly.
5. Check for a real invoice using official tools.
6. Report the message as junk or phishing.
7. Contact the card issuer immediately if payment information was entered.
8. Change passwords if account credentials were disclosed.

How To Escalate an Unresolved SunPass Complaint

1. Start with SunPass Customer Service. Call 1-888-865-5352.
2. Submit an online inquiry. Account holders should use Online Support.
3. Request an inquiry number. Use it to check the status later.
4. Submit supporting documents. Include receipts, invoices, account activity, and vehicle records.
5. Use a walk-in center. Bring copies rather than surrendering the only originals.
6. Send written correspondence. Mail disputed-account information to P.O. Box 447, Ocoee, FL 34761.
7. Observe legal deadlines. A citation or registration stop may require action beyond an ordinary customer-service complaint.
8. Contact the correct toll agency. SunPass may not control invoices issued by another Florida or out-of-state agency.
9. Consider an outside complaint. Depending on the issue, options may include FDOT, the Florida Attorney General, a court listed on a citation, or a payment-card issuer.

Clearly state the requested resolution, such as removing a duplicate toll, correcting a license plate, releasing a registration stop, refunding an account balance, or documenting an unauthorized charge.

SunPass Customer Reviews and Complaint Sentiment

At the time this page was updated, the CustomerServiceNumbers.com review module displayed a SunPass rating of 0 out of 5 stars based on zero reviews.

Because no reviews have been submitted on this page, there is not yet enough CustomerServiceNumbers.com feedback to identify complaint patterns or measure SunPass’s customer-service performance.

The previous article referred generally to praise for account convenience and complaints about billing discrepancies and support responsiveness. Those statements were not supported by reviews submitted on this page and have been removed.

What To Include in a SunPass Review

• The type of SunPass account or transponder involved
• Whether the issue involved a toll, invoice, registration stop, rental vehicle, or account balance
• The contact method used
• Whether SunPass opened an inquiry
• How long it took to reach assistance
• Whether documents were requested
• Whether a charge was corrected or refunded
• Whether a registration stop was released
• Whether the problem was ultimately resolved

What To Expect When Contacting SunPass

• The representative may ask for the account, transponder, plate, or invoice number.
• Identity verification may be required before account information is released.
• SunPass may request receipts or vehicle documents.
• A toll from another agency may require contacting that agency.
• Rental-car fees may require contacting the rental company or toll vendor.
• A registration stop may take time to clear after payment.
• An account-closure refund is not immediate.
• Online account statements may not be considered official documents in every dispute.
• A Uniform Traffic Citation may involve a court process rather than ordinary customer support.

SunPass Frequently Asked Questions

What is the SunPass customer-service number?

The SunPass Customer Service Center can be reached at 1-888-865-5352, also written as 1-888-TOLL-FLA.

What are the SunPass customer-service hours?

Telephone support is currently available Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 5:00 p.m. Eastern Time. The center is closed Sunday.

Does SunPass have email support?

SunPass provides an online email form through its Contact Us page. FDOT also lists tpk.contactsunpass@dot.state.fl.us for the toll program.

How do I dispute a SunPass toll?

Sign in and select Online Support, use the SunPass dispute portal, call customer service, fax the request, mail supporting documents, or visit a walk-in center.

How do I check whether a SunPass invoice is real?

Go directly to SunPass.com, enter the invoice number and license plate, and review the official document. SunPass states that Toll Enforcement Invoices are sent through U.S. mail rather than email.

What is the SunPass registration-stop number?

For a vehicle registration stop placed by SunPass, call 1-888-824-8655.

Why did I receive a toll invoice when I have SunPass?

Possible causes include a negative balance, declined payment method, inactive or defective transponder, incorrect plate information, improper mounting, or a vehicle not listed on the account.

How do I report a duplicate SunPass charge?

Sign in, select Online Support, and provide the toll dates, locations, amounts, and supporting receipts. You can also call 1-888-865-5352.

Can I use SunPass in a rental car?

Yes. Add the rental vehicle, plate, and rental dates to the account and use a portable transponder. Remove the transponder and rental vehicle information when returning the car.

Can I move a SunPass Mini to another vehicle?

No. A SunPass Mini attaches permanently to one windshield and may stop working when removed. Use a SunPass PRO when portability is needed.

What should I do if my SunPass transponder is lost?

Immediately change its status to Lost or Stolen through the website or app, or call SunPass. The account holder may be responsible for charges incurred before it is reported.

How do I close a SunPass account?

Submit an online request, fax SunPass, mail a request to P.O. Box 447 in Ocoee, or visit a walk-in center.

How long does a SunPass account refund take?

SunPass currently waits 21 days after a credit-card account closure request for outstanding tolls to post. The subsequent card refund may take about five business days. Check refunds can take up to 45 days from receipt of the request.

Is 7941 Glades Road the SunPass headquarters?

No. It is a SunPass walk-in customer-service center in Boca Raton.

Is SunPass a private company?

No. SunPass is Florida’s prepaid toll program and is administered through the Florida Department of Transportation.

Related Toll Customer Service Pages

• E-ZPass and New Jersey Turnpike Customer Service

Related Consumer Resources

• Research an Unknown Toll or SunPass Charge
• Check a Suspicious SunPass Text or Toll Notice
• Read and Share Customer Reviews
• Find Chat and Online Customer-Support Options

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize verified contact routes, common customer problems, complaint information, dispute procedures, and practical resolution steps.

Our goal is not simply to repeat a telephone number. For SunPass, we help drivers distinguish among ordinary account questions, toll disputes, Toll Enforcement Invoices, registration stops, rental-car programs, transponder problems, and suspicious payment messages.

Reviews may be moderated for spam, profanity, scams, and personally identifiable information while preserving the reviewer’s original meaning.

Share Your SunPass Customer Service Experience

Have you contacted SunPass about an incorrect toll, duplicate charge, invoice, vehicle-registration stop, rental car, transponder, account balance, refund, or suspicious message?

Leave a rating and review below. Include the type of issue, contact route used, whether SunPass opened an inquiry, how long the review took, and whether the problem was resolved.

Do not publish complete account numbers, transponder numbers, license plates, payment-card details, driver’s-license information, or other sensitive data.

Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with SunPass, the Florida Department of Transportation, Florida’s Turnpike Enterprise, or another toll agency. SunPass does not provide customer support through this website. Contact SunPass or the agency named on the official notice regarding accounts, tolls, invoices, registration stops, citations, transponders, or refunds.