IHG UK customer service can help with hotel reservations, cancellations, IHG One Rewards accounts, missing points, Reward Nights, billing concerns and unresolved stay complaints. IHG Hotels & Resorts operates brands including Holiday Inn, Holiday Inn Express, InterContinental, Crowne Plaza, Kimpton, Hotel Indigo, Staybridge Suites and voco.
IHG UK Customer Service Phone Numbers and Support
- IHG UK reservations: 0800 40 40 40
- IHG One Rewards UK: 01753 317 107
- IHG One Rewards outside listed regions: +44 1950 499 004
- U.S. and Canada reservations: 1-877-424-2449
- U.S. and Canada IHG One Rewards: 1-888-211-9874
- IHG UK contact numbers: View worldwide reservation and rewards contacts
- IHG Customer Care: Visit the IHG Customer Care centre
- Manage a reservation: View or manage an IHG stay
- Billing, reservation and stay issue forms: Submit an IHG Customer Care form
- IHG One Rewards account: Sign in to IHG One Rewards
- Official booking website: IHG.com
- Global headquarters: InterContinental Hotels Group PLC, Windsor Dials 1, Arthur Road, Windsor, Berkshire SL4 1RS, United Kingdom
- Global headquarters phone: +44 1753 972 000
IHG does not publish one universal customer-service schedule covering every UK reservation, rewards, chat, hotel and complaint route. Availability and possible call charges can vary, so check the official contact page before calling.
IHG UK Reservation Numbers by Hotel Brand
- Holiday Inn: 0800 40 50 60
- Holiday Inn Express: 0800 43 40 40
- Crowne Plaza: 0800 890 410
- InterContinental Hotels & Resorts: 08000 833 808
- Kimpton Hotels & Restaurants: 0800 655 6197
- Staybridge Suites: 0800 988 4663
- Hotel Indigo: 0800 988 0220
- voco hotels: 0800 655 6219
Check IHG’s official contact page before calling because brand numbers, availability and telephone charges can change.
Best IHG Support Route by Issue
- New hotel booking: Use IHG.com, the IHG One Rewards app or the UK reservation number.
- Existing reservation: Use Manage Your Stay with the confirmation number and guest’s surname.
- Upcoming cancellation or date change: Review the exact cancellation deadline and rate rules before making changes.
- Hotel bill or incorrect room charge: Contact the hotel directly first because the property is responsible for guest billing.
- Room cleanliness or service concern during a stay: Contact the front desk or duty manager while still at the hotel when possible.
- Unresolved hotel complaint: Contact hotel management, then submit the IHG Issues Form if additional help is needed.
- Missing IHG One Rewards points: Allow the normal posting period, then submit the missing-points form.
- Reward Night or Points & Cash booking: Review the reservation’s cancellation terms and contact IHG One Rewards support.
- Third-party booking: Contact the booking website or travel agency first for changes, cancellations and refunds it controls.
- Immediate safety or security problem: Contact hotel staff, local emergency services or the appropriate local authority rather than waiting for an online complaint response.
Information to Have Before Contacting IHG
- Reservation confirmation number
- Guest name exactly as shown on the booking
- Hotel name, city and country
- Check-in and checkout dates
- IHG One Rewards membership number, if applicable
- Booking channel, such as IHG.com, the hotel or a third-party website
- Rate type and cancellation deadline
- Hotel invoice or final bill
- Dates, amounts and descriptions of disputed charges
- Photos or documentation supporting a room or service complaint
- Names or titles of hotel employees or managers already contacted
- Previous IHG case or complaint number
Managing, Changing or Cancelling an IHG Reservation
Use IHG’s Manage Your Stay page to locate an eligible reservation. You will generally need the confirmation number and the surname used for the booking.
Before cancelling, review whether the reservation is flexible, prepaid, Advance Saver, non-refundable, a Reward Night or a Points & Cash booking. Cancellation deadlines and charges can differ by hotel, rate and arrival date.
Save a screenshot or confirmation email after changing or cancelling a reservation. If the booking does not update correctly, contact the hotel and IHG promptly and keep a record of when the request was made.
IHG Billing, Refund and Deposit Complaints
IHG states that individual hotels are responsible for guest billing. Start by contacting the hotel’s front desk, accounts department or management team and request an itemised invoice.
Compare the final bill with the reservation confirmation and check:
- Room rate and number of nights
- Taxes and local fees
- Food, parking, minibar and other incidental charges
- Deposits or card pre-authorisations
- Early departure, late cancellation or no-show charges
- Duplicate charges
- Refunds, credits or compensation promised by the hotel
A pending card authorisation may differ from the final hotel charge. Ask the hotel whether an amount is a temporary hold or a completed transaction. Your bank or card issuer may require additional time to release a pending authorisation after checkout.
If the hotel does not resolve a billing issue, submit the IHG Customer Care Issues Form with the reservation information, final bill and a concise explanation of the disputed amount.
IHG Hotel Complaints and Escalation
For room condition, cleanliness, noise, maintenance, staff conduct, accessibility, security or missing amenity concerns, report the problem to hotel management as soon as possible. Giving the hotel an opportunity to inspect or correct the problem during the stay may lead to a faster resolution.
If the concern remains unresolved:
- Ask for the hotel’s duty manager or general manager.
- Request a written response or hotel complaint reference.
- Keep photographs, bills, messages and a dated timeline.
- Submit the IHG Issues Form after contacting the hotel.
- Provide the previous hotel response and state the resolution requested.
Many IHG-branded hotels are independently owned and operated. The hotel may control staffing, maintenance, billing and on-property service, while IHG Customer Care can review an unresolved complaint involving an IHG brand or qualifying reservation.
IHG One Rewards and Missing Points Help
Contact IHG One Rewards UK at 01753 317 107 for account access, missing points, Reward Nights, membership details and account activity.
IHG advises members to allow approximately five working days after checkout for qualifying stay points to appear. Promotional bonus points may take longer and can require up to six weeks, depending on the offer.
When requesting missing points, have the hotel name, stay dates, reservation number, final bill and IHG One Rewards number ready. Most rates booked through third-party travel websites do not qualify for points, so check the rate and booking channel before submitting a claim.
Reward Night and Points & Cash Cancellations
Reward Night cancellation rules can vary by hotel and reservation. Review the deadline shown on the booking before cancelling.
When an eligible Reward Night is cancelled within the permitted period, the redeemed points are generally returned to the member’s account. For Points & Cash bookings, points purchased as part of the reservation may be returned as points rather than refunded as cash.
A hotel may still charge a late-cancellation or no-show fee when the booking is cancelled after the property’s deadline.
Third-Party Booking Problems
If the reservation was made through an online travel agency, tour operator, travel adviser, airline package or another third party, that company may control changes, cancellations, refunds and payment details.
Contact both the booking provider and hotel when necessary. Keep the third-party itinerary number as well as any IHG or hotel confirmation number. Do not assume that a cancellation made through one company automatically updated every connected reservation system.
Accessibility, Health and Safety Concerns
Contact the hotel directly before arrival to confirm an accessible room, step-free access, bathroom features, service-animal arrangements, allergy concerns or other essential accommodation. Record the name or department that confirmed the request.
For an immediate fire, medical, security, gas, electrical or other safety emergency, leave the area when appropriate and contact hotel staff and local emergency services. Do not wait for IHG’s general online complaint process.
IHG Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 visible IHG reviews on this page. There is not enough CSN review data to identify reliable complaint or customer-service trends.
Helpful reviews may describe experiences involving reservations, cancellations, refunds, hotel billing, room conditions, staff response, accessibility, hotel management, missing points, Reward Nights and whether IHG or the hotel resolved the issue.
Privacy, Booking and Scam Warnings
- Use IHG.com, the official IHG One Rewards app, the hotel’s verified contact details or a known booking provider.
- Be cautious with fake hotel websites, reservation-change messages, loyalty-point alerts and refund offers.
- Do not provide passwords, one-time verification codes, complete card numbers or remote access to a device.
- Verify unexpected payment requests directly with the hotel or booking provider using an independently confirmed number.
- A legitimate hotel refund should not require gift cards, cryptocurrency or an unrelated person-to-person payment.
- Do not post reservation numbers, membership numbers, passport details, payment information, room numbers, home addresses or travel dates in a public review.
- Remove barcodes, addresses and account details from invoices or screenshots before posting them publicly.
Related Customer Service Numbers Pages
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- Quality Inn Customer Service
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Share Your IHG Customer Service Experience
Have you contacted IHG or an IHG-branded hotel about a reservation, cancellation, bill, refund, room complaint, missing points, Reward Night or unresolved stay issue? Leave a review below and explain which hotel or support route you used, how long the response took and whether the issue was resolved.
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Last Updated: July 10, 2026
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CustomerServiceNumbers.com is not affiliated with IHG Hotels & Resorts, InterContinental Hotels Group PLC, IHG One Rewards or any independently owned or operated IHG-branded hotel. IHG does not provide customer support through this website. Contact information is provided to help consumers reach the company or hotel directly, and reviews reflect the experiences and opinions of individual contributors. This page is not legal, travel, financial, payment-dispute, insurance, health or safety advice.
