Airbnb is an online marketplace for short-term stays, vacation rentals, rooms, homes, apartments, experiences, services, long-term stays, and host listings. Guests may need Airbnb support for booking problems, cancellations, refunds, check-in issues, unsafe stays, inaccurate listings, payment problems, account access, scams, or complaints. Hosts may need support for guest damage, payout problems, listing issues, calendar problems, canceled reservations, reviews, safety issues, or Resolution Center requests.
If you are looking for the Airbnb customer service phone number, use the Airbnb Help Center and your Airbnb account first so support can see your reservation, message thread, payment, payout, or host case. Airbnb’s official support and safety guidance also lists 1-844-234-2500 as a direct phone number. Be careful with phone numbers found in search ads, text messages, social media posts, or unofficial websites because fake Airbnb support numbers are commonly used in scams.
How to Contact Airbnb Customer Service
- Airbnb Customer Service Phone Number: 1-844-234-2500
- Best Support Path: Sign in to Airbnb and use the Help Center, reservation page, messaging, or chat
- Airbnb Help Center: Airbnb Help Center
- Contact Airbnb Support: Contact Airbnb Customer Service
- Guest Reservation Issues: If You Have a Problem During a Reservation
- AirCover for Guests: AirCover for Guests
- Rebooking and Refund Policy for Homes: Airbnb Rebooking and Refund Policy
- Cancel a Home Reservation: Cancel Your Home Reservation
- Resolution Center: Airbnb Resolution Center
- Request or Send Money Through the Resolution Center: Resolution Center Help
- Host Damage Protection: Airbnb Host Damage Protection
- Report a Neighborhood Concern: Airbnb Neighborhood Support
- Submit a Complaint: Airbnb Complaint Guidance
- Report Phishing or Fake Websites: Report an Airbnb Phishing Site
- Suspicious Email, Text, Call, or Website Help: How to Check if an Airbnb Message Is Legitimate
- Airbnb Payments U.S. Contact: Airbnb Payments, Inc., 888 Brannan Street, San Francisco, CA 94103; 1-844-234-2500
- Website: Airbnb.com
- Corporate Headquarters: Airbnb, Inc., 888 Brannan Street, San Francisco, CA 94103
- Corporate / Principal Office Phone: 1-415-510-4027 (corporate line, not the best path for routine guest or host support)
Important Airbnb Safety and Scam Warning
Airbnb warns users to be careful with suspicious emails, texts, calls, and websites. Scammers may spoof Airbnb’s name or phone number, create fake listings, send fake payment links, or pressure guests and hosts to act urgently. Airbnb says it will not call to ask you to change your payout method, share a one-time code, share your password, or provide payment or payout details.
If you receive a suspicious Airbnb call, text, email, or website link, do not click links or provide account information. Go directly to Airbnb.com or the Airbnb app and contact support from your account. You can also call 1-844-234-2500 to verify a suspicious call or report what happened.
Best Way to Reach Airbnb by Issue
Guest Booking, Check-In, or Stay Problems
If you have a problem during an Airbnb stay, document the issue with photos or video, message the host, and use the reservation page to get help. Airbnb says guests have 72 hours from discovering a problem to report the issue to the host or Airbnb. If the host does not respond or cannot resolve the issue, use “Get Help” from the reservation page so Airbnb can review the reservation details.
Refunds and Rebooking
If a listing is significantly different than described, unsafe, unavailable, missing a major advertised amenity, or otherwise has a covered reservation issue, Airbnb’s AirCover and rebooking/refund policies may help with a comparable place or a full or partial refund. Refund eligibility depends on the issue, timing, evidence, host response, listing type, reservation details, and applicable Airbnb policy.
Host Canceled the Reservation
If a host cancels your reservation, check your Airbnb account and email for rebooking options, booking credit, or refund information. Save screenshots, messages, cancellation notices, travel receipts, and any alternative lodging costs if you need to contact Airbnb for additional help.
Safety Issues During a Stay
If there is an emergency or your safety is threatened, contact local police or emergency services immediately. For other safety concerns, Airbnb says its dedicated 24-hour safety line can provide priority access to specially trained safety agents. Use your Airbnb account, reservation page, chat, or phone support to reach safety support.
Payment Problems and Unexpected Charges
For payment issues, unknown Airbnb charges, duplicate charges, partial payments, recurring payments, gift cards, coupon problems, split payments, or payment method problems, start in your Airbnb account. Check your trip details, payment history, receipts, messages, and the billing entity on your card statement before disputing the charge.
Host Payout Problems
For host payout delays, failed payouts, payout method problems, tax information, account verification, payout holds, or suspected diverted payouts, sign in to Airbnb and use the Help Center or host support. Hosts should confirm payout method details, account security settings, tax records, and any Airbnb messages about verification or risk review.
Guest Damage or Host Damage Protection
For guest damage, Airbnb says hosts should document the issue with photos or videos, estimates, receipts, or other proof, then file a reimbursement request in the Resolution Center within 14 days of the responsible guest’s checkout. The guest has 24 hours to respond before the host may be able to submit a Host damage protection request for Airbnb review.
Resolution Center Requests
The Resolution Center is used for some guest-host money requests, refunds, extra charges, reimbursements, and damage-related issues. Airbnb says non-damage Resolution Center requests can generally be submitted up to 60 days after a completed reservation, while damage-related claims have shorter timing rules.
Neighborhood Concerns
If you are a neighbor and need to report a party, noise, trash, parking, safety issue, or other home-sharing concern, use Airbnb Neighborhood Support. If there is an emergency or immediate threat, contact local emergency services first.
Account Access or Security Problems
If you cannot access your Airbnb account or believe your account was compromised, go directly to Airbnb.com or the Airbnb app. Do not use links from suspicious messages. Change your password, secure your email account, review recent trips and messages, and contact Airbnb support.
What to Have Ready Before Contacting Airbnb
- Airbnb account email address
- Reservation confirmation code
- Listing name and listing URL, if available
- Host or guest name
- Check-in and checkout dates
- Message thread screenshots
- Photos or videos documenting the issue
- Payment receipt, payout record, or card statement
- Resolution Center request number, support case number, or complaint reference
- Police report, safety report, or emergency service report, if applicable
- Repair estimates, cleaning invoices, receipts, or proof of value for damage claims
- Your requested resolution, such as refund, partial refund, rebooking, payout review, account recovery, safety review, damage reimbursement, or written explanation
Common Airbnb Customer Service Issues
Airbnb guests, hosts, and neighbors may contact support for help with:
- Customer service phone number questions
- Booking problems
- Host cancellations
- Guest cancellations
- Refund requests
- Rebooking after a serious stay issue
- Check-in problems
- Unsafe or inaccurate listings
- Missing amenities or cleanliness problems
- Payment issues or unknown charges
- Host payout delays
- Guest damage and Resolution Center requests
- Account login or verification problems
- Fake Airbnb listings or phishing messages
- Neighborhood concerns
- Complaint escalation
Airbnb Customer Reviews and Complaints on CSN
CustomerServiceNumbers.com currently has zero live reviews for Airbnb. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize an Airbnb customer-service trend.
If you have contacted Airbnb about the customer service phone number, a guest stay issue, refund, host cancellation, payment problem, host payout, guest damage, Resolution Center request, neighborhood concern, scam message, account access problem, or complaint, you can leave a review below to help other guests and hosts understand what worked and what did not.
Airbnb Guest Refund and Stay Issue Tips
- Report serious stay issues quickly. Airbnb says guests have 72 hours from discovery to report a reservation issue to the host or Airbnb.
- Message the host through Airbnb so the conversation is documented.
- Take photos or videos of missing amenities, cleanliness problems, safety concerns, damage, check-in issues, or listing differences.
- Use “Get Help” from the reservation page if the host does not respond or cannot resolve the issue.
- Keep receipts for any additional costs, such as emergency lodging, transportation, or replacement essentials.
- Do not cancel without first checking Airbnb’s policy and support options because cancellation can affect refund eligibility.
Airbnb Host Claim and Damage Tips
- Document damage with photos, videos, repair estimates, invoices, receipts, and guest messages.
- Submit a reimbursement request through the Resolution Center within 14 days of the responsible guest’s checkout.
- Explain clearly why the guest is responsible for the damage or extra cleaning cost.
- Give the guest time to respond through the Resolution Center.
- If the guest declines, pays partially, or does not respond, ask Airbnb Support to review the Host damage protection request when eligible.
- Keep all communication on Airbnb whenever possible.
Airbnb Scam and Account Safety Tips
- Use Airbnb.com, the Airbnb app, or official Airbnb Help Center links.
- Do not click payment links in suspicious texts, emails, or social media messages.
- Do not pay a host or guest outside Airbnb for a booking that should be handled on Airbnb.
- Do not share your password, one-time code, payment details, payout details, or bank information with someone who contacts you unexpectedly.
- Be cautious of fake Airbnb customer service phone numbers in search ads, social media posts, or unofficial websites.
- If someone claims your account, payout, or reservation will be suspended unless you act immediately, go directly to Airbnb.com or the Airbnb app.
- Report suspicious websites through Airbnb’s phishing report page.
- If you provided payment information to a scammer, contact your bank or card issuer immediately.
How to Escalate an Airbnb Complaint
- Start with the support path that matches your issue: reservation page, Help Center, Resolution Center, host/guest messaging, safety support, or Neighborhood Support.
- For active reservation issues, document the problem and report it within the applicable Airbnb timeline.
- For guest stay issues, message the host first when safe and practical, then use “Get Help” if the host does not resolve it.
- For host damage issues, file the Resolution Center request within the required deadline and keep all supporting documents.
- For safety emergencies, contact local emergency services first.
- For suspected scams, call 1-844-234-2500 or contact Airbnb through the app or Help Center.
- Ask for a case number, written response, or clear explanation of the next step.
- Keep a timeline of reservation dates, messages, support contacts, case numbers, evidence, receipts, and promised follow-up.
- If Airbnb does not resolve the issue, consumers may consider contacting their payment card issuer, travel insurance provider, state attorney general, consumer protection office, or local housing authority depending on the problem.
Airbnb Compared with Other Travel and Lodging Platforms
Airbnb competes with short-term rental, hotel, and travel booking platforms such as Vrbo, Expedia, Booking.com, Hotels.com, Tripadvisor, Marriott Homes & Villas, Sonder, Vacasa, Hopper, and traditional hotels. Guests and hosts often compare platforms based on customer service phone number access, refund policies, host communication, safety support, payment protection, guest screening, damage protection, listing accuracy, cancellation rules, and complaint resolution.
Related Customer Service and Consumer Resources
- Vrbo Customer Service
- Expedia Customer Service
- Booking.com Customer Service
- Hotels.com Customer Service
- Orbitz Customer Service
- Find Corporate Office Contacts on CorporateOfficeHeadquarters.com
- Identify Unknown Airbnb, Travel, or Lodging Charges on ChargeOnMyCard.com
- Read Travel, Booking, Rental, and Payment Scam Warnings on ThinkItsAScam.com
- Read or Leave Company Reviews on ZeroStars.org
- Find Chat and Text Support Options on CSNDB.com
Frequently Asked Questions About Airbnb Customer Service
What is the Airbnb customer service phone number?
Airbnb’s official support and safety guidance lists 1-844-234-2500. For the best help, sign in to Airbnb and contact support through the Help Center, reservation page, messaging, or chat so Airbnb can see your account and reservation details.
Is 1-855-424-7262 still the main Airbnb phone number?
Older Airbnb customer service listings may show 1-855-424-7262. For this updated page, the safer current public number to feature is 1-844-234-2500, along with Airbnb’s Help Center and in-account support flow.
How do I contact Airbnb if I have a problem during a stay?
Document the issue, message the host through Airbnb, and use “Get Help” from the reservation page if the host does not respond or cannot resolve it. Airbnb says guests have 72 hours from discovery to report a reservation issue to the host or Airbnb.
How do I reach Airbnb for a safety issue?
If there is an emergency or your safety is threatened, contact local police or emergency services immediately. For other safety concerns, use Airbnb’s dedicated 24-hour safety support through the app, Help Center, chat, or phone support.
How do I request a refund from Airbnb?
Use the reservation page, message your host, and use the Resolution Center or Airbnb support tools when appropriate. Refund eligibility depends on the issue, evidence, timing, host response, cancellation policy, and Airbnb’s applicable policy.
How do hosts file a damage claim with Airbnb?
Airbnb says hosts should document the damage and file a reimbursement request in the Resolution Center within 14 days of the responsible guest’s checkout. The guest has 24 hours to respond before Airbnb Support may step in for eligible Host damage protection review.
How do I report a fake Airbnb website or phishing message?
Do not click suspicious links. Go directly to Airbnb.com or the Airbnb app. Airbnb provides a phishing report page for fake websites and says users can contact support directly if they interacted with a suspicious message.
What is Airbnb’s corporate office address?
Airbnb, Inc. is headquartered at 888 Brannan Street, San Francisco, CA 94103. Airbnb Payments, Inc. also lists 888 Brannan Street, San Francisco, CA 94103 as its U.S. contact address.
What is Airbnb’s corporate office phone number?
Airbnb, Inc. lists 1-415-510-4027 as a corporate / principal office phone. This is not the best number for routine guest, host, refund, safety, or account support.
Is CustomerServiceNumbers.com affiliated with Airbnb?
No. CustomerServiceNumbers.com is not affiliated with Airbnb, Inc., Airbnb Payments, Inc., Airbnb.org, any host, any property manager, any hotel, or any travel insurance provider. This page provides customer service contact information, complaint guidance, and a place for guests and hosts to share their own experiences.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Airbnb guests and hosts find the correct customer service phone number and support path for reservations, refunds, safety issues, payment problems, payout concerns, host damage claims, scams, and complaints.
Share Your Airbnb Customer Service Experience
Have you contacted Airbnb about the customer service phone number, a guest reservation issue, refund, host cancellation, unsafe stay, payment problem, payout delay, guest damage, Resolution Center request, fake listing, scam message, neighborhood concern, or complaint? Share your experience below to help other guests and hosts know what to expect.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Airbnb, Inc., Airbnb Payments, Inc., Airbnb.org, any host, any property manager, any hotel, or any travel insurance provider. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences. This page is not legal, travel insurance, safety, real estate, chargeback, tax, or financial advice.
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