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Vrbo Customer Service Phone Number: Refunds, Cancellations & Booking Help

Vrbo is a vacation rental marketplace, owned by Expedia Group, where travelers can book private homes, condos, cabins, beach houses, lake homes, and other vacation rentals from hosts and property managers. Travelers and hosts may need Vrbo support for booking problems, cancellations, refunds, property-not-as-described complaints, host communication issues, payment problems, damage deposits, travel insurance, account access, suspicious listings, off-platform payment requests, reviews, or safety concerns.

If you are looking for the Vrbo customer service phone number, Vrbo lists 1-877-202-4291 for calls within the United States and +1-512-782-0805 for calls from outside the United States. Vrbo says customer service agents are available 24/7 by phone or chat.

How to Contact Vrbo Customer Service

Vrbo Customer Service Phone Number — U.S.: 1-877-202-4291
Vrbo Customer Service Outside the U.S.: +1-512-782-0805
Support Hours: 24 hours a day, 365 days a year

Chat Support: Available through Vrbo Help, Contact Us, My Trips, and the Vrbo app
Vrbo Contact Support: Get in Touch with Vrbo Customer Service
Vrbo Help Center: Vrbo Help
Traveler Help: Vrbo Traveler Help
Owner Help: Vrbo Owner Help
Property Manager Help: Vrbo Property Manager Help
My Trips: Manage a Vrbo Trip
VrboCare: VrboCare Guarantee
Property Not as Described: Vrbo Property Not as Described Help

Cancellation Policy Help: Vrbo Cancellation Policy Options
Refund Status: Check Vrbo Refund Status
Damage Deposits: Vrbo Damage Deposit Help
Off-Platform Booking Policy: Vrbo Off-Platform Booking Policy
Report a Property Concern: Vrbo Stay Neighborly Property Concern Form
Website: Vrbo.com
Parent Company: Expedia Group
Expedia Group Corporate Headquarters: 1111 Expedia Group Way West, Seattle, WA 98119
Vrbo / Expedia Austin Office: 11920 Alterra Parkway, Austin, TX 78758

Important Note About Fake Vrbo Customer Service Numbers

Vrbo warns that fake Vrbo phone numbers are circulating online, including through misleading search ads and unofficial pages. Always verify that you are on Vrbo.com, the Vrbo app, or the official Vrbo Help Center before entering account, payment, or reservation information.

Vrbo says it will never ask for your password or one-time passcode, never ask for a wire transfer, only ask for credit card information at checkout, and never ask you to buy a gift card to pay for a trip. If someone asks you to move the booking or payment off Vrbo, treat it as a warning sign and contact Vrbo directly.

Important Note About the Old Vrbo Corporate Address

The old CSN page listed 1011 W 5th Street, Suite 300, Austin, TX 78703. Vrbo is now part of Expedia Group, and Expedia Group’s corporate headquarters is in Seattle. Vrbo also has an Expedia Group office presence in Austin. For customer-service issues, booking problems, refunds, host issues, property complaints, or account support, use Vrbo Help, chat, My Trips, or the Vrbo customer service phone number before trying a corporate address.

Best Way to Reach Vrbo by Issue

Current Trip or Check-In Problem

If you are at the property and cannot check in, cannot reach the host, received the wrong access code, found the property unavailable, or have a serious stay problem, contact the host first through Vrbo messages and then contact Vrbo Customer Support. For urgent safety concerns, call local emergency services first.

Property Not as Described

If the vacation rental is significantly different from the listing, contact the host immediately and report the issue to Vrbo within 24 hours from check-in. Take photos and videos, save messages, and document missing rooms, missing major amenities, unsafe conditions, broken air conditioning, cleanliness problems, privacy concerns, or any other major difference from the listing.

Host Cancellation

If the host cancels before your stay, use My Trips, Vrbo messages, and Vrbo Customer Support. VrboCare says Vrbo has a dedicated support team for host cancellations and may help guests find a similar place when something goes wrong.

Guest Cancellation and Refunds

Guests can cancel reservations through their Vrbo traveler account. Refunds depend on the property’s cancellation policy, the timing of the cancellation, and any applicable Vrbo policy. To check refund status, sign in to your account, go to My Trips, select the reservation, and use the refund-status option if available.

Refund Not Received

If your refund was approved but has not posted, check the reservation in My Trips, save the refund confirmation, and contact Vrbo. Refund timing may depend on the payment method, bank processing time, host action, cancellation policy, and whether the booking was made through Vrbo or another platform.

Damage Deposit Problems

If a property required a refundable damage deposit, Vrbo says the host has 14 days after checkout to assess the property and submit a claim. If no claim is filed, the deposit is refunded after 14 days, although the financial institution may take additional business days to release the funds. If a deposit is withheld and you disagree, gather photos, checkout messages, house rules, and proof of the property’s condition.

Travel Insurance or Damage Protection

Travel insurance and damage protection may be offered during booking. These products may be provided by third-party insurance partners and can have separate coverage terms, exclusions, and claims processes. Keep the policy certificate, booking confirmation, receipts, and communications if you need to file a claim.

Host, Owner, or Property Manager Support

Hosts and property managers should use Owner Help, Property Manager Help, their Vrbo account dashboard, and the support path tied to the listing. Common host issues include payouts, guest cancellations, cancellation waivers, ranking impacts, reviews, damage claims, listing visibility, calendar sync, instant booking, account verification, fees, and software integration.

Off-Platform Payment or Suspicious Host Request

Do not pay a host by wire transfer, gift card, payment app, crypto, private invoice, or direct bank transfer outside Vrbo. Vrbo’s off-platform booking policy does not allow hosts to direct travelers to book or pay outside the platform. If a host asks you to leave Vrbo to pay, contact Vrbo before sending any money.

Account Access, Login, or Messaging Problems

For account login issues, password resets, two-factor verification problems, missing messages, blocked messages, or trouble contacting a host, use Vrbo Help, the app, or chat support. Keep your account email, phone number, reservation ID, property ID, screenshots, and error messages ready.

What to Have Ready Before Contacting Vrbo

Reservation ID or itinerary number
Property ID or listing URL
Traveler or host account email
Guest name, host name, and property location
Check-in and checkout dates
Payment amount, charge date, and payment method
Cancellation policy shown at booking
Refund confirmation, claim number, or support case number
Screenshots of host messages, app errors, listing details, amenities, or payment requests
Photos or videos of property condition, missing amenities, safety concerns, or damage deposit disputes

Travel insurance or damage protection certificate, if applicable
Your requested resolution, such as refund review, rebooking help, host contact, cancellation support, damage deposit mediation, safety escalation, payout review, or written explanation

Common Vrbo Customer Service Issues

Vrbo travelers, hosts, and property managers may contact support for help with:

Customer service phone number questions
Booking problems
Host not responding
Check-in instructions missing or incorrect
Host cancellations
Traveler cancellations
Refund requests and refund status
Property not as described
Dirty, unsafe, or unavailable properties
Missing amenities
Damage deposit disputes
Unauthorized or unfamiliar charges
Payment issues and installment payments
Travel insurance or damage protection questions
VrboCare support
Reviews and host responses
Host payout problems
Off-platform booking or scam concerns
Account login and messaging problems

Vrbo Customer Reviews and Complaints on CSN

CustomerServiceNumbers.com currently has zero live reviews for Vrbo. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Vrbo customer-service trend.

If you have contacted Vrbo about the customer service phone number, a booking problem, refund, cancellation, host issue, property complaint, damage deposit, payment problem, VrboCare claim, off-platform payment request, safety concern, account issue, or host payout problem, you can leave a review below to help other travelers and hosts understand what worked and what did not.

Vrbo Refund and Cancellation Tips

Review the cancellation policy before booking and again before canceling.
Cancel through your Vrbo account when possible so the request is documented.

Use My Trips to check refund status.
Keep screenshots of the cancellation policy, payment schedule, refund status, and support messages.
Ask whether the host, Vrbo, your bank, or an insurance partner controls the next step.
If a host cancels, contact Vrbo quickly for rebooking or refund support.

If you paid outside Vrbo, payment protection may not apply.

Vrbo Property Complaint Tips

Contact the host through Vrbo messages as soon as you discover the issue.
Report significant listing differences to Vrbo within 24 hours from check-in.

Take clear photos and videos before moving rooms, checking out, or cleaning up evidence.
Document missing rooms, missing beds, broken air conditioning, unsafe conditions, access problems, cleanliness problems, or privacy concerns.
Keep all communication inside Vrbo messages when possible.
Do not wait until after the stay to report a major problem if Vrbo or the host could have helped during the stay.

Vrbo Scam and Account Safety Tips

Use Vrbo.com, the Vrbo app, My Trips, and the official Vrbo Help Center.
Be cautious of fake Vrbo customer service phone numbers in search ads, maps listings, social media posts, or unofficial refund pages.
Do not share your Vrbo password, one-time passcode, full card number, or bank login with someone who contacts you unexpectedly.

Do not pay by wire transfer, gift card, cryptocurrency, Zelle, Cash App, Venmo, private invoice, or direct bank transfer outside Vrbo.
Do not click suspicious refund, cancellation, or host-message links.
Keep messaging and payment inside Vrbo when booking through Vrbo.
If you already paid a suspicious party, contact your bank, card issuer, and Vrbo immediately.

How to Escalate a Vrbo Complaint

Start with the host or guest through Vrbo messages, depending on the issue.
Use My Trips, Help Center, Contact Us, chat, or the Vrbo customer service phone number at 1-877-202-4291.
If calling from outside the U.S., use +1-512-782-0805.
Document the issue with reservation ID, property ID, photos, videos, screenshots, receipts, payment records, and messages.

For property-not-as-described complaints, report the problem to Vrbo within 24 hours from check-in.
For refund problems, check My Trips and save the refund-status screen or support response.
For damage deposit disputes, gather checkout photos, host messages, claim details, and proof of property condition.

Ask for a support case number, written response, rebooking review, refund review, or supervisor escalation.
If the issue involves fraud, off-platform payment, identity theft, or an unauthorized charge, contact your bank or card issuer in addition to Vrbo.

Vrbo Compared with Other Vacation Rental and Travel Platforms

Vrbo competes with vacation rental and travel platforms such as Airbnb, Expedia, Booking.com, Hotels.com, Tripadvisor Rentals, Vacasa, Evolve, Sonder, and local property-management companies. Travelers often compare platforms based on customer service phone number access, refund handling, host cancellation support, service fees, property accuracy, payment protection, travel insurance, damage deposits, reviews, and complaint resolution.

Related Customer Service and Consumer Resources

Frequently Asked Questions About Vrbo Customer Service

What is the Vrbo customer service phone number?

The Vrbo customer service phone number within the United States is 1-877-202-4291. Vrbo lists +1-512-782-0805 for calls from outside the United States.

Is Vrbo customer service available 24/7?

Yes. Vrbo says customer service agents are available 24 hours a day, 365 days a year by phone or chat.

How do I contact Vrbo chat support?

Use Vrbo Help, Contact Us, My Trips, or the Vrbo app. Vrbo’s virtual agent can answer questions, help manage a trip, and connect users to a human agent when needed.

What should I do if the Vrbo property is not as described?

Contact the host first, report the issue to Vrbo within 24 hours from check-in, document the problem with photos or videos, and contact Customer Support if the host cannot be reached or the issue cannot be resolved.

What should I do if my Vrbo host cancels?

Use My Trips and contact Vrbo Customer Support. VrboCare says Vrbo has support teams available when host cancellations happen and may help find similar accommodations or assist with refund options.

How do I check Vrbo refund status?

Sign in to your Vrbo account, select My Trips, choose the reservation, and select the refund-status option if available. A Vrbo chat window may open with refund information.

How long does Vrbo take to refund a damage deposit?

Vrbo says a refundable damage deposit is refunded after 14 days if no claim is filed. The traveler’s financial institution may take additional business days to release the money.

Can I pay a Vrbo host outside the platform?

No. If you found the property on Vrbo, keep booking and payment inside Vrbo. Off-platform payment requests can violate Vrbo policy and may remove important protections.

Where is Vrbo headquartered?

Vrbo is part of Expedia Group. Expedia Group’s corporate headquarters is at 1111 Expedia Group Way West, Seattle, WA 98119. Vrbo also has an Expedia Group office presence in Austin, Texas.

Is CustomerServiceNumbers.com affiliated with Vrbo?

No. CustomerServiceNumbers.com is not affiliated with Vrbo, HomeAway.com, Inc., Expedia Group, any host, any property manager, any travel insurance provider, or any vacation rental property. This page provides customer service contact information, complaint guidance, and a place for travelers and hosts to share their own experiences.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Vrbo travelers, hosts, and property managers find the correct customer service phone number and support path for bookings, refunds, cancellations, host issues, property complaints, payments, damage deposits, scams, and escalation.

Share Your Vrbo Customer Service Experience

Have you contacted Vrbo about the customer service phone number, a booking problem, refund, cancellation, host issue, property complaint, damage deposit, payment problem, travel insurance, fake listing, off-platform payment request, safety concern, account issue, or host payout problem? Share your experience below to help other travelers and hosts know what to expect.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Vrbo, HomeAway.com, Inc., Expedia Group, any host, any property manager, any travel insurance provider, or any vacation rental property. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences. This page is not legal, travel insurance, lodging, rental-contract, chargeback, property-management, tax, or financial advice.

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