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Quality Inn Customer Service, Reservations & Reviews

If you need help with a Quality Inn reservation, hotel stay, refund request, billing issue, missing receipt, Choice Privileges account, missing points, room complaint, cleanliness concern, cancellation, no-show charge, or guest relations issue, start with Choice Hotels support. Quality Inn is a Choice Hotels brand, and many support issues must be routed through Choice Hotels, the individual Quality Inn property, or Choice Privileges depending on how the reservation was made.

Quality Inn Customer Service Phone Numbers and Support

Choice Hotels lists 1-877-424-6423 for hotel reservations, available 24/7. Choice also lists 1-800-300-8800 for Customer Relations. For faster service, Choice recommends using its online contact form so the request reaches the right team.

Quality Inn / Choice Hotels reservations: 1-877-424-6423, available 24/7
Choice Hotels Customer Relations: 1-800-300-8800
Choice Hotels online contact form: Contact Customer Service
Choice Hotels support page: Choice Hotels Customer Support
Quality Inn official brand page: Quality Inn by Choice Hotels

Manage reservations: Manage Choice Hotels Reservations
Choice Hotels FAQ: Choice Hotels FAQs
Choice Privileges reservations: 1-800-521-2121, available 24/7
Choice Privileges Service Center: 1-888-770-6800, available 24/7
Choice Privileges Mastercard customer service: 1-833-714-3490, available 24/7
Website feedback: 1-844-779-8472
Spanish language assistance: 1-866-291-9816
French language assistance: 1-800-267-3837
Hearing impaired: 711
Guest Relations mailing address: Choice Hotels International, Attn: Guest Relations Service Center, 18615 N Claret Drive, Scottsdale, AZ 85255
Corporate headquarters: Choice Hotels International, 915 Meeting St, North Bethesda, MD 20852
Corporate phone: 301-592-5000

For the fastest help with a specific hotel stay, contact the Quality Inn property first when possible, then contact Choice Hotels Customer Relations if the hotel does not resolve the issue.

Choose the Correct Quality Inn Support Route

Use the route below that best matches your Quality Inn issue.

New reservation or reservation lookup: Call 1-877-424-6423 or use the Choice Hotels reservation tools.
Existing reservation change: Use the Manage Reservations page or call reservations if you cannot find your confirmation number.

Hotel stay complaint: Contact the hotel property first, then use Choice Hotels Customer Relations if unresolved.
Billing or refund issue: Use the Choice Hotels contact form and select the billing issue topic.
Missing receipt: Use the contact form and select “Request recent receipt.”

Missing Choice Privileges points: Use the contact form or Choice Privileges support and select missing points or missing stay.
Choice Privileges account help: Call 1-888-770-6800 or use Choice Privileges support.
Choice Privileges Mastercard: Call 1-833-714-3490.
Third-party booking issue: Contact the travel site or booking provider first if the stay was not booked directly through Choice Hotels or the hotel.

Corporate-level complaint: Use the Quality Inn or Choice Hotels Corporate Office Headquarters link in the related resources section after contacting Customer Relations.

What to Have Ready Before Contacting Quality Inn or Choice Hotels

Having the right details ready can help Choice Hotels or the local Quality Inn property research your reservation, billing issue, complaint, or loyalty account faster.

Confirmation number
Guest name on the reservation
Hotel name, city, state, and address
Check-in and check-out dates
Room type and rate type, if known
How the reservation was made: ChoiceHotels.com, hotel directly, phone, app, travel agent, or third-party site

Choice Privileges member number, if relevant
Receipt, folio, or billing statement
Credit card charge date and amount for billing concerns
Photos of room, property, or maintenance issues, with private details covered
Names of hotel staff or managers you contacted, if appropriate
Case number from any prior Choice Hotels contact

Do not post confirmation numbers, Choice Privileges numbers, credit card details, home addresses, phone numbers, emails, room numbers, ID documents, passport details, medical information, or photos of other guests in public reviews.

Common Reasons Customers Contact Quality Inn

Reservation changes or cancellations
Lost confirmation number
Refund or no-show charge dispute
Billing issue or duplicate charge
Deposit or incidental hold question
Requesting a recent receipt
Room cleanliness complaint
Maintenance or amenity complaint
Noise, safety, or property condition concern
Check-in or front desk complaint
Choice Privileges missing points
Choice Privileges account login issue
Missing stay credit
Best Rate Guarantee question
Accessibility or language assistance need

Reservations, Changes, and Cancellations

For Quality Inn reservations booked through ChoiceHotels.com, the Choice app, the hotel directly, or Choice reservations by phone, use the Manage Reservations page or call 1-877-424-6423. If you do not have your confirmation number, Choice says reservations can use details such as arrival date, state, and last name to help locate the booking.

Cancellation and change rules can vary by rate type, hotel, booking channel, travel dates, and offer terms. Advance Purchase and prepaid rates may be non-cancellable, non-changeable, and non-refundable. Always check the rate terms before booking and save a copy of the confirmation email.

Hotel Stay Complaints and Property Issues

If your complaint involves a specific Quality Inn stay, start with the hotel front desk or general manager while you are still at the property when possible. Hotel-level issues may include room cleanliness, odors, maintenance, broken amenities, noise, breakfast issues, parking, safety concerns, accessibility issues, staff conduct, check-in problems, or deposit questions.

If the property does not resolve the issue, contact Choice Hotels Customer Relations at 1-800-300-8800 or use the online contact form. Include the hotel name, address, dates of stay, confirmation number, photos, receipt, and a clear description of what happened.

Billing, Deposits, Incidental Holds, and Refunds

Hotel billing issues can involve room rates, taxes, resort or mandatory fees, parking fees, pet fees, smoking or damage fees, incidental holds, deposits, duplicate charges, third-party booking charges, or no-show charges. Start with the hotel if the charge came directly from the property.

If the hotel cannot resolve the issue, use Choice Hotels Customer Relations and select the billing topic in the contact form. Keep your folio, card statement, confirmation email, cancellation proof, screenshots, and any hotel correspondence. Do not post payment card details or billing screenshots publicly.

Choice Privileges, Missing Points, and Missing Stay Help

For Choice Privileges account questions, call 1-888-770-6800 or use the Choice Privileges support tools. For missing points or missing stay credit, use the online contact form and provide your member information, hotel details, stay dates, and confirmation number.

Choice Privileges reservations can also be made at 1-800-521-2121. For Choice Privileges Mastercard questions, call 1-833-714-3490. Credit card billing, account access, reward certificates, and card disputes are usually handled by the card issuer rather than the local hotel.

Third-Party Booking Issues

If you booked Quality Inn through a third-party travel site, online travel agency, employer travel portal, tour operator, or points platform, that provider may control changes, cancellations, refunds, payment records, and some rate rules. Contact the booking provider first when the reservation was not made directly through Choice Hotels or the hotel.

Still contact the hotel directly for check-in details, late arrival, accessibility needs, parking, pet policies, local fees, and property-specific questions. Keep both the third-party confirmation and the hotel confirmation if they are different.

Receipts, Folios, and Recent Stay Records

If you need a receipt or folio after a Quality Inn stay, use the Choice Hotels contact form and select “Request recent receipt,” or contact the hotel property directly. Have the guest name, stay dates, hotel location, confirmation number, and payment card last four digits ready.

For business travel, expense reimbursement, tax records, or employer billing, request the full folio rather than only a reservation confirmation. A confirmation email may not show the final amount paid after taxes, fees, deposits, or incidental charges.

Accessibility, Language Assistance, and Safety Concerns

Choice lists hearing impaired support through 711 and language assistance for Spanish and French support. For accessibility needs at a specific Quality Inn, contact the hotel before arrival to confirm room features, elevator access, service animal policies, parking, mobility access, and any property-specific details.

If you have an urgent safety concern during a stay, contact the hotel front desk immediately. If there is an emergency, contact local emergency services first. Document the issue and follow up with Choice Hotels Customer Relations after the immediate situation is addressed.

Scam and Travel Safety Warnings

Be careful with fake Quality Inn booking sites, fake customer service numbers, fake cancellation emails, suspicious refund texts, and lookalike travel websites. Scammers may try to steal payment card details, Choice Privileges logins, confirmation numbers, or personal travel information.

Use ChoiceHotels.com, the Choice Hotels app, or verified phone numbers from Choice Hotels.
Be cautious of sponsored search results or social media ads offering unrealistic hotel rates.
Do not share your Choice Privileges password, verification code, full card number, or ID documents with unknown callers.

Check the hotel address carefully before booking because fake travel pages may use similar names.
If a refund or cancellation message looks suspicious, go directly to ChoiceHotels.com or call Choice support.
If you entered payment details on a suspicious website, contact your card issuer immediately.

How to Escalate a Quality Inn Complaint

If the local Quality Inn property does not resolve your issue, contact Choice Hotels Customer Relations at 1-800-300-8800 or use the online contact form. Ask for a case number or confirmation and keep all messages organized.

For hotel-stay complaints, include the hotel name, address, confirmation number, dates of stay, photos, receipt, front-desk contacts, manager contacts, and the specific resolution you are requesting. For Choice Privileges complaints, include the member number, stay details, and missing points or missing stay documentation.

If the issue needs corporate-level review, you may also use the Quality Inn Corporate Office Headquarters or Choice Hotels Corporate Office Headquarters pages linked below for headquarters and escalation information.

Quality Inn Reviews and Complaints on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently does not have enough published Quality Inn reviews to summarize a clear customer trend. The live review section shows 0 reviews, so readers are encouraged to share their own Quality Inn customer service experience below.

When leaving a review, describe the hotel location, issue, support route used, how long it took, whether Quality Inn or Choice Hotels resolved the problem, and what other travelers should know. Do not post confirmation numbers, room numbers, Choice Privileges numbers, payment details, home addresses, phone numbers, emails, ID documents, or photos of other guests.

Related Hotel Customer Service Pages

Quality Inn Customer Service FAQs

What is the Quality Inn customer service phone number?

Quality Inn support is handled through Choice Hotels. The hotel reservations number is 1-877-424-6423, available 24/7. Choice Hotels Customer Relations can be reached at 1-800-300-8800.

Is Quality Inn part of Choice Hotels?

Yes. Quality Inn is a Choice Hotels brand, so reservations, guest relations, and loyalty support are handled through Choice Hotels and the individual hotel property.

How do I contact Quality Inn about a bad hotel stay?

Contact the hotel property first and ask for the front desk manager or general manager. If the issue is not resolved, contact Choice Hotels Customer Relations or use the online contact form.

How do I find or change a Quality Inn reservation?

Use the Choice Hotels Manage Reservations page with your confirmation number and last name. If you do not have your confirmation number, call 1-877-424-6423.

Who handles Quality Inn billing or refund issues?

Start with the hotel property if the charge came from the hotel. If the issue is not resolved, use Choice Hotels Customer Relations or the online contact form and select billing issues.

How do I get help with missing Choice Privileges points?

Use the Choice Hotels contact form and select missing points or missing stay. You can also contact the Choice Privileges Service Center at 1-888-770-6800.

What is the Choice Privileges Mastercard customer service number?

The Choice Privileges Mastercard customer service number listed by Choice is 1-833-714-3490, available 24/7.

Where is Choice Hotels headquartered?

Choice Hotels International lists its corporate headquarters at 915 Meeting St, North Bethesda, MD 20852. The corporate phone number is 301-592-5000.

Does CustomerServiceNumbers.com handle Quality Inn reservations or refunds?

No. CustomerServiceNumbers.com is not affiliated with Quality Inn or Choice Hotels and cannot change reservations, issue refunds, award points, or open guest relations cases. Contact Choice Hotels or the hotel property directly.

Page Update Note

This Quality Inn customer service page was updated on June 27, 2026, to reflect current Choice Hotels support numbers, Customer Relations, online contact form routing, Choice Privileges support, corporate headquarters information, guest feedback mailing address, billing and reservation guidance, scam warnings, COH link information, and live CSN review-status information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with Quality Inn, Choice Hotels International, ChoiceHotels.com, Choice Privileges, any Quality Inn property, any hotel franchise owner, or any company listed on this website.

Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For reservations, refunds, billing, hotel-stay complaints, Choice Privileges points, credit card questions, accessibility needs, or account-specific concerns, always verify details directly with Choice Hotels, the local hotel property, your booking provider, or your card issuer before taking action.

Share Your Quality Inn Customer Service Experience

Have you contacted Quality Inn or Choice Hotels about a reservation, room complaint, refund, billing issue, missing receipt, Choice Privileges points, missing stay, accessibility concern, cancellation, or unresolved hotel-stay problem? Share your experience below to help other travelers.

Privacy reminder: Do not post your confirmation number, room number, Choice Privileges member number, home address, phone number, email address, payment details, ID documents, passport details, medical details, photos of other guests, or any other sensitive information in a public review.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Quality Inn, Choice Hotels International, ChoiceHotels.com, Choice Privileges, any Quality Inn hotel property, any hotel franchise owner, or any hotel booking provider. This page is for informational and consumer-review purposes only. Phone numbers, support routes, reservation rules, refund policies, cancellation terms, loyalty program rules, hotel fees, and website links can change. Always confirm important details directly with Choice Hotels, the hotel property, your booking provider, or your card issuer before taking action.

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