Best Western Customer Service, Reservations and Rewards

Need help with a Best Western reservation, cancellation, hotel complaint, billing problem, refund, missing Rewards points, gift card, or accessibility request? Best Western uses different contacts for reservations, Customer Care, Rewards, individual hotel billing, and corporate matters.

How to contact Best Western customer service

Best Western’s official customer-service page provides separate contacts for reservations, Best Western Rewards, Customer Care, accessible-room assistance, hotel billing, and other inquiries.

• New reservation, change or cancellation: Call 1-800-780-7234.
• Guest complaint or unresolved stay issue: Call Customer Care at 1-800-528-1238 or submit the online feedback form.
• Rewards account, missing points or login problem: Call 1-800-237-8483.
• Hotel bill, receipt, incidental hold or local charge: Contact the specific hotel directly.
• Gift-card balance or problem: Call 1-877-227-3288 or email giftcard@bwh.com.
• Headquarters matter: Call BWH Hotels at 1-602-957-4200.

Best Western reservations, changes and cancellations

Call Best Western Reservations at 1-800-780-7234 for help making, changing, locating, or cancelling a reservation. Best Western lists this line as available 24 hours a day, seven days a week.

Best Western also publishes 1-800-564-2515 as an alternate North American reservation number in its customer-service FAQs.

A reservation booked through BestWestern.com may also be available through the Check Reservations tool using the guest’s first name, last name, and confirmation number. Keep a screenshot or written record of any cancellation confirmation.

Best Western states that reservation changes and cancellations cannot be processed through an emailed Customer Care request. Use the reservation telephone number, online reservation tools, or the hotel directly.

Cancellation deadlines and charges vary by hotel, rate, event, and reservation. Review the policy displayed during booking. Some reservations may require prepayment, have a minimum-stay condition, or impose a one-night or full-stay charge when cancelled late.

Bookings made through Expedia, Booking.com or another travel provider

If the reservation was made through Expedia, Booking.com, Hotels.com, Priceline, a credit-card travel portal, travel agent, tour operator, or another third party, that company may control changes, cancellations, and refunds.

Contact the booking provider first and ask whether the hotel or provider is responsible for the requested change. Keep the third-party itinerary number, Best Western confirmation number when available, rate rules, payment record, and all written messages.

Best Western Customer Care and guest complaints

Call Best Western Customer Care at 1-800-528-1238. Published hours are Monday through Friday from 7:00 a.m. to 8:00 p.m. MST and Saturday and Sunday from 7:00 a.m. to 5:00 p.m. MST.

Guests can also use the official Best Western Customer Care feedback form. The form requests the hotel name and location, stay date, confirmation number, contact information, a description of the concern, and whether hotel management was contacted.

Best Western says Customer Care can document feedback and forward it to the property. The hotel may reply by email, telephone, or mail.

Best Western billing, receipts and refunds

Best Western states that credit-card information, billing details, and receipts are accessible only by the individual hotel. Contacting the property directly is normally the fastest route for:

• Incorrect room charges
• Missing or incorrect receipts
• Incidental deposits or authorization holds
• Parking, resort, pet, smoking, damage, or other property fees
• Refund status
• Duplicate charges
• Local taxes or rate differences
• A charge posted after checkout

Request an itemized folio and a written explanation of any disputed charge. If the hotel does not resolve the matter, contact Customer Care and provide the hotel location, stay dates, confirmation number, receipt, card-statement date, amount, and the last four digits of the payment card.

Do not email or publish a complete card number, security code, bank-account number, or unredacted financial statement.

How to escalate a Best Western complaint

1. Contact the front desk during the stay. Report room cleanliness, noise, maintenance, accessibility, housekeeping, amenity, or service problems while the hotel has an opportunity to address them.
2. Ask for the hotel manager. Request the manager’s name, a written record of the complaint, and the proposed resolution.
3. For billing or receipts, contact the property. The individual hotel controls its folios, card information, local fees, and many refunds.
4. Contact Best Western Customer Care. Call 1-800-528-1238 or submit the official feedback form.
5. Ask for a case number. Record the representative’s name, date, department, promised response time, and next step.
6. Keep the correspondence together. Refer to the existing case number when following up instead of starting a new complaint each time.

Each BWH Hotels property is independently owned and operated. Property-specific concerns may require the local hotel owner or manager to investigate even when Customer Care documents and forwards the complaint.

What to have ready before contacting Best Western

• Exact hotel name, street address, city, and state
• Confirmation or itinerary number
• Guest name used on the reservation
• Check-in and checkout dates
• Room number, when relevant and no longer a security concern
• Booking source, such as BestWestern.com, the hotel, or a third-party travel site
• Reservation rate and cancellation terms
• Itemized folio, receipt, or screenshot of the disputed amount
• Names or titles of hotel employees or managers contacted
• Photographs or video of a room or property condition, when safe and relevant
• Previous Best Western Customer Care case number
• The requested result, such as correction, refund review, receipt, points adjustment, explanation, or follow-up

Best Western Rewards customer service

Call Best Western Rewards at 1-800-237-8483. Published hours are Monday through Sunday from 5:00 a.m. to 10:00 p.m. MST.

Use Rewards support for:

• Missing stays or points
• Password and login problems
• Account-profile corrections
• Elite-status questions
• Reward-night redemptions
• Promotional offers
• Points purchases or transfers
• Account activity questions

Best Western also provides an official missing-points form. Keep the hotel receipt and allow enough time for an eligible stay to post before submitting duplicate requests.

Best Western gift-card support

For Best Western gift-card customer service, balance questions, or reservation assistance within the United States, Canada, Mexico, and the Caribbean, call 1-877-227-3288. Gift-card questions can also be emailed to giftcard@bwh.com.

Best Western warns that gift cards purchased from unlicensed vendors may not be valid or redeemable. Avoid buying cards from unknown websites, social-media sellers, or individuals. Do not publicly post a gift-card number or PIN.

Gift cards may not be accepted for reservations booked through third-party travel agencies. Confirm the payment rules before booking.

Best Western accessibility assistance

For help making an accessible-room reservation, call Reservations at 1-800-780-7234. Review the specific hotel page and contact the property directly to confirm room features, entrance access, parking, bathroom configuration, service-animal needs, or another property-specific accommodation.

For difficulty accessing or using BestWestern.com, submit the official web-accessibility form.

Document an accessibility request before arrival when possible. For an unresolved problem during a stay, contact the hotel manager and Customer Care.

Best Western corporate office

BWH Hotels lists its headquarters at:

BWH Hotels
6201 N. 24th Parkway
Phoenix, AZ 85016
Corporate phone: 1-602-957-4200

The corporate number is different from Reservations, Customer Care, and Best Western Rewards. Routine room, billing, cancellation, and points concerns should begin with the specialized department or hotel responsible for the issue.

For additional headquarters information, visit the Best Western Corporate Office page.

Avoid fake Best Western booking and support contacts

Use BestWestern.com, the verified hotel telephone number shown on the official hotel page, or the support numbers listed above. Be cautious with sponsored advertisements, lookalike websites, unsolicited calls, and messages claiming that immediate payment is required to save a reservation.

Do not provide a password, Rewards login, one-time security code, complete payment-card number, gift-card PIN, or remote access to an unexpected caller. Verify any payment request directly with the hotel or Best Western using independently obtained contact information.

Privacy guidance for Best Western reviews

Best Western customer reviews

As of August 18, 2026, this CustomerServiceNumbers.com page has a rating of 0 out of 5 stars based on 0 reviews. There are no submitted guest experiences, review dates, or reliable complaint themes to summarize.

If you leave a Best Western review, identify the hotel and city, approximate stay date, type of concern, department contacted, response time, and whether the matter was resolved. Do not publish private reservation, room, travel, loyalty, or payment information.

Frequently asked questions

What is the Best Western reservations phone number?

Call 1-800-780-7234 for Best Western reservations, changes, and cancellations. Best Western lists the line as available 24 hours a day, seven days a week.

What is the Best Western customer service number for complaints?

Call Customer Care at 1-800-528-1238. Contact the hotel manager first when the complaint involves a specific property.

What is the Best Western Rewards phone number?

Call Best Western Rewards at 1-800-237-8483. Published hours are daily from 5:00 a.m. to 10:00 p.m. MST.

Who handles a Best Western billing problem?

The individual hotel handles billing, payment-card information, receipts, incidental holds, and many property-specific refunds. Contact the hotel directly before escalating the matter to Customer Care.

Can I cancel a Best Western reservation by email?

No. Best Western states that reservation changes and cancellations cannot be processed through emailed Customer Care requests. Call Reservations, use the online reservation tools, or contact the hotel.

What is the Best Western corporate office phone number?

The BWH Hotels corporate headquarters number is 1-602-957-4200.

Are Best Western hotels independently operated?

Yes. Best Western states that each BWH Hotels property is independently owned and operated. Local hotel management may need to address room, billing, employee, maintenance, or property-condition complaints.

How do I report missing Best Western Rewards points?

Use the official missing-points form or call Rewards support at 1-800-237-8483. Keep the applicable hotel receipt.

Related hotel customer service and corporate office pages

• Best Western Corporate Office headquarters information
• Marriott customer service
• Hilton and Hilton Honors customer service
• Holiday Inn customer service
• Wyndham customer service
• Hampton Inn customer service
• Comfort Inn customer service

Why trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has published consumer contact information and customer reviews since 2004. We review current company support pages, department telephone numbers, hours, policies, corporate information, and the live review section before updating a listing.

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Use the rating and comment section below to describe your Best Western hotel and support experience. Helpful reviews explain the hotel involved, the issue reported, the support route used, the response received, and the final outcome.

Updated August 18, 2026: This page was revised to separate Reservations, Customer Care, Best Western Rewards, gift-card support, property billing, accessibility assistance, and BWH Hotels corporate headquarters. Department hours, complaint steps, privacy guidance, and the related corporate-office page were also added.

CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Best Western International, Inc., BWH Hotels, Best Western Hotels & Resorts, Best Western Rewards, or any independently owned hotel. Telephone numbers, hours, reservation policies, cancellation rules, loyalty-program terms, gift-card conditions, hotel ownership, and support procedures can change. Confirm important information through Best Western, the individual hotel, or the booking provider responsible for the reservation.