Biotene customers may need help with Dry Mouth Oral Rinse, toothpaste, moisturizing spray, OralBalance gel, lozenges, product availability, ingredients, packaging, a quality complaint, possible side effect, reimbursement request, coupon, or another product question. Biotene is now part of Haleon, the consumer-health company separated from GSK in 2022.
How to Contact Biotene Customer Service
- Biotene Customer Service: 1-866-844-2797
- Phone Hours: Monday-Friday, 8 a.m.-6 p.m. Eastern Time
- Biotene Help Center: Biotene Customer Help
- Contact Form: Contact Biotene
- Typical Contact-Form Response: Biotene says responses are generally provided within 1-2 business days
- Parent Company: Haleon
- Haleon U.S. Registered Office: 184 Liberty Corner Road, Warren, NJ 07059
- Official Website: Biotene.com
Biotene specializes in oral-care products developed for people experiencing dry-mouth symptoms. The current U.S. range includes oral rinses, fluoride toothpaste, moisturizing spray, OralBalance moisturizing gel, and lozenges.
Best Biotene Support Route by Issue
- General product question: Call 1-866-844-2797 or submit the Biotene contact form.
- Product-quality complaint: Keep the product, packaging, lot code, receipt, and photographs and report the problem through Biotene’s contact form.
- Possible side effect or reaction: Stop using the product when appropriate, seek medical or dental advice when necessary, and report the concern through Biotene’s possible-side-effect contact route.
- Refund or replacement: Contact the retailer that sold the product.
- Haleon reimbursement request: Submit the official reimbursement form with proof of purchase or the alternative documentation requested for a quality complaint.
- Product availability: Check major pharmacies, grocery stores, mass retailers, and Biotene’s Where to Buy resources.
- Ingredient or usage question: Review the exact package label and official product page, then contact Biotene if additional information is needed.
- Persistent dry mouth: Discuss ongoing symptoms with a dentist, physician, or other qualified healthcare professional.
How to Report a Biotene Product Complaint
Biotene’s current Haleon Help Center accepts complaints involving product quality and other concerns.
Examples can include:
- Leaking or damaged packaging
- Broken seals
- Unusual product appearance
- Unexpected taste, smell, or consistency
- Damaged bottle, tube, pump, or spray mechanism
- Missing product
- Labeling questions
- Another suspected product defect
Before contacting Biotene, gather:
- Exact product name
- Package size
- UPC or barcode
- Lot or manufacturing code
- Purchase date
- Retailer where the product was purchased
- Receipt or proof of purchase when available
- Photographs showing the problem
- A clear description of what happened
Keep the product and packaging until Haleon explains whether either item needs to be inspected or returned.
Biotene Reimbursement Requests
Haleon provides a separate reimbursement process for consumers who experience certain problems with Biotene products.
For a reimbursement request, Biotene currently asks customers to provide proof of purchase showing:
- Purchase date
- Retailer
- Product information
For purchases from marketplaces such as Amazon or Walmart, the proof of purchase should also identify who actually sold and shipped the item because third-party marketplace sellers may not be affiliated with Haleon.
If a reimbursement request is approved, Haleon currently provides the reimbursement as a digital gift card that can be used toward products in the Haleon portfolio.
An email address is required to receive the digital reimbursement.
In some situations, Haleon may request that the affected product be returned.
What If You Do Not Have a Biotene Receipt?
For a product-quality complaint, Biotene says a consumer who does not have a receipt can submit a photograph of the product instead.
The photo should clearly show:
- The reported defect or quality problem
- The product’s lot code
Provide as much additional purchase information as possible.
Biotene Refunds and Replacements
Biotene distinguishes a Haleon reimbursement from a traditional retailer refund or product replacement.
The current Help Center states that customers seeking an ordinary refund or replacement should contact the retailer where the Biotene product was purchased.
This means a purchase from:
- CVS
- Walgreens
- Walmart
- Target
- Amazon
- A supermarket
- Another pharmacy or retailer
is normally subject to that retailer’s return or replacement policy.
You can still report a product-quality concern directly to Biotene even when the retailer handles the monetary refund.
Biotene Products
The current U.S. Biotene product range includes:
- Biotene Dry Mouth Oral Rinse
- Biotene Gentle Oral Rinse
- Biotene Fluoride Toothpaste Fresh Mint
- Biotene Fluoride Toothpaste Gentle Formula
- Biotene Moisturizing Spray
- Biotene OralBalance Moisturizing Gel
- Biotene Dry Mouth Lozenges
Formulas, package sizes, flavors, and product availability can change.
If you cannot find a particular Biotene product, check the current Help Center because Haleon maintains information about both product availability and discontinued Biotene products.
Biotene Ingredients and Product Questions
Biotene products are not all identical, so customers should review the label for the exact rinse, toothpaste, gel, spray, or lozenge being used.
Biotene’s current FAQ states that its products are SLS-free and identifies the current range as gluten-free.
Individual formulations still contain different ingredients and have different directions.
Customers with:
- Known allergies
- Ingredient sensitivities
- Dental conditions
- Medical conditions
- Questions involving medications
should review the exact label and consult an appropriate dentist, physician, pharmacist, or other healthcare professional when needed.
Customer service can provide product information but should not replace individualized medical or dental advice.
Biotene and Dry Mouth
Dry mouth can describe the sensation of a dry mouth or a reduction in saliva production.
Biotene’s educational resources note that dry mouth can be associated with factors including:
- Certain medications
- Multiple medications
- Some medical conditions
- Radiation therapy
- Chemotherapy
- Nerve damage
- Aging
- Stress
Persistent dry mouth deserves attention because reduced saliva can affect comfort and oral health.
Biotene recommends consulting a dental or healthcare provider when you are uncertain which product is appropriate or when symptoms continue.
Do not change or stop a prescription medication because you believe it is causing dry mouth without first speaking with the prescribing healthcare professional.
Reporting a Possible Reaction to Biotene
Biotene’s current contact form includes a specific option for reporting a possible side effect.
When reporting a reaction, keep:
- The product
- Original packaging
- Lot code
- Ingredient list
- Approximate date and time the product was used
- Information about how the product was used
Seek appropriate medical or dental care when symptoms are significant, persistent, or concerning rather than waiting only for a consumer-relations response.
Biotene Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 Biotene customer reviews.
Because no reviews have been submitted on this CSN listing yet, there is not enough firsthand CustomerServiceNumbers.com feedback to identify reliable positive or negative trends involving:
- Dry-mouth relief
- Product quality
- Packaging
- Product availability
- Reimbursements
- Customer-service response times
The previous version of this page described customers praising Biotene’s effectiveness and oral comfort while reporting complaints involving product availability, customer service, and packaging.
Those statements were not supported by reviews submitted to this CustomerServiceNumbers.com listing and should not be presented as CSN customer-review findings.
How to Escalate a Biotene Customer Service Complaint
- Call Biotene at 1-866-844-2797 or submit the official contact form.
- Select the correct inquiry type, such as product issue or quality complaint, possible side effect, reimbursement request, or general product question.
- Provide the exact Biotene product and lot information.
- Keep the receipt, product, packaging, and photographs.
- Request or retain any case or reference number provided.
- For an ordinary refund or replacement, contact the original retailer separately.
- Continue through the existing Haleon support case if follow-up is required.
Who Owns Biotene?
Biotene is currently part of Haleon, a global consumer-health company.
Older Biotene pages and packages may refer to GlaxoSmithKline Consumer Healthcare or GSK Consumer Healthcare.
That information reflects the brand’s former corporate structure.
Haleon completed its separation from GSK on July 18, 2022 and became an independent publicly traded consumer-health company.
Haleon’s portfolio also includes consumer brands such as Sensodyne, Advil, Centrum, Polident, Voltaren, and others.
Biotene Corporate Information
Older versions of this page correctly associated Biotene with the address:
184 Liberty Corner Road
Warren, NJ 07059
That address remains listed as a Haleon U.S. registered office.
However, it should no longer be labeled GSK Consumer Healthcare.
For ordinary Biotene product questions or complaints, use the Biotene customer-service number or Help Center rather than mailing a complaint to a corporate office.
Frequently Asked Questions
What is the Biotene customer-service phone number?
Biotene currently lists 1-866-844-2797 for personalized product assistance.
What are Biotene customer-service hours?
Biotene’s current U.S. FAQ lists support Monday-Friday from 8 a.m.-6 p.m. Eastern Time.
Is 1-800-922-5856 still Biotene’s main customer-service number?
That number appears in older listings, but Biotene’s current official website publishes 1-866-844-2797.
How do I report a defective Biotene product?
Use the official Biotene contact form and choose the product issue or quality complaint option. Keep the product, packaging, lot code, receipt, and photographs when available.
Can I get a refund directly from Biotene?
Biotene’s current Help Center says ordinary refunds and replacements should be requested from the retailer where the product was purchased. Haleon separately offers an eligible reimbursement process using digital gift cards.
What if I do not have my Biotene receipt?
For a product-quality complaint, Biotene says you can provide a photo clearly showing the problem and the lot code instead.
Who owns Biotene?
Biotene is a Haleon consumer-health brand. Haleon separated from GSK in 2022.
Is Biotene still part of GSK?
No. Haleon completed its demerger from GSK in July 2022. Older GSK Consumer Healthcare references are outdated.
Where can I buy Biotene?
Biotene products are generally available through major pharmacies, supermarkets, mass retailers, and online retailers. Availability varies by product and location.
Related Oral Care Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Biotene, Haleon, GSK, a pharmacy, retailer, healthcare provider, or dental practice.
Share Your Biotene Customer Service Experience
If you contacted Biotene about an oral rinse, toothpaste, moisturizing spray, gel, lozenges, product-quality issue, reimbursement, packaging concern, product availability, ingredient question, or another customer-service matter, describe the product involved, how you contacted Biotene, how Haleon responded, and whether the issue was resolved.
Privacy warning: Do not publish medical records, diagnoses, medication lists, photographs containing private health information, full home addresses, telephone numbers, private email addresses, payment information, reimbursement codes, or private customer-service correspondence containing sensitive information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information and review website and is not affiliated with Biotene, Haleon, GSK, a retailer, pharmacy, dentist, physician, or healthcare provider. CustomerServiceNumbers.com cannot diagnose or treat dry mouth, recommend changes to prescription medications, determine whether a product caused a medical reaction, issue retailer refunds, approve Haleon reimbursements, or respond on behalf of Biotene. Product formulations, contact numbers, availability, support procedures, and corporate information can change. Always follow the current product label and consult an appropriate healthcare or dental professional about medical or dental concerns.