BIC customers may need help with a pen, pencil, marker, Wite-Out product, lighter, razor, grooming product, damaged item, product-quality concern, safety question, or previous BIC.com order. BIC currently directs U.S. consumers to its online customer-service system rather than publishing a general consumer-support phone number.
How to Contact BIC Customer Service
- BIC Consumer Phone Number: No verified general U.S. consumer-service number is currently published
- BIC Contact Page: BIC Contact Us
- Customer Service Hours: BIC does not currently publish fixed U.S. consumer-support hours on its official contact page
- Product Categories: Stationery, lighters, razors/grooming and other BIC products
- BIC USA Address: BIC USA Inc., One BIC Way, Suite 1, Shelton, CT 06484-6299
- Global Corporate Website: BIC Corporate
BIC is a global consumer-products company known primarily for stationery, lighters and shavers. BIC products are sold in more than 160 countries, and the company’s current portfolio includes brands and products such as BIC Cristal, BIC 4-Color, Wite-Out, BIC Kids, BIC Flex, Soleil, Djeep, Rocketbook, BodyMark, Inkbox, Tattly and Tangle Teezer.
Best BIC Support Route by Issue
- Pen, pencil or marker problem: Select BIC Products and Stationery through the official contact system.
- BIC lighter problem: Select Lighters and provide the product information requested by BIC.
- Razor or grooming problem: Select Razors/Grooming when submitting the inquiry.
- Defective or damaged product: Keep the product and packaging and include photographs when possible.
- Previous BIC.com order: Select the BIC.com Orders category if it is available through the contact system.
- Product purchased from a retailer: Contact the retailer for store-specific return or refund rules and BIC for a manufacturer product-quality concern.
- Personalized or business lighter order: Use the support route connected to the BIC personalization or business-order service used for the purchase.
- Investor or corporate question: Use BIC Corporate rather than consumer product support.
Information to Have Before Contacting BIC
BIC’s customer-service system asks consumers to provide enough product information for the company to identify the item and investigate the problem.
Have the following ready:
- Exact BIC product name
- Product category
- Package count
- UPC or barcode
- Color and size when applicable
- Store or website where the product was purchased
- Approximate purchase date
- Photos of the product and packaging when useful
- Description of the defect, damage or other problem
- Order number if the issue involves a previous direct BIC order
Keep the product and packaging until BIC explains whether they are needed for inspection, replacement, return or another resolution.
BIC Pen, Pencil and Stationery Problems
BIC’s stationery products include ballpoint pens, gel pens, mechanical pencils, correction products, markers, highlighters and other writing and coloring products.
Contact BIC when a product appears defective, such as:
- A pen that will not write despite being new
- Ink leaking from a pen
- A mechanical pencil that will not advance lead
- A marker that arrives dried out
- A Wite-Out product that appears defective
- Incorrect or damaged merchandise
- A packaging or labeling concern
Provide the UPC or barcode and a photograph of the product and packaging whenever possible. These details can help BIC identify the manufacturing batch and exact product.
BIC Lighter Customer Service and Safety
BIC manufactures pocket, utility and other lighter products. Product complaints involving a lighter should be submitted through BIC’s official support system under the lighter category.
If a lighter is damaged, leaking, behaving unpredictably or otherwise appears unsafe, stop using it and keep it away from children, heat and ignition sources while seeking appropriate product guidance.
BIC advises consumers to follow all warnings and instructions supplied with its lighter products and not to tamper with or modify a lighter.
BIC Razor and Grooming Product Help
BIC’s shaving products include men’s and women’s razors as well as newer grooming products.
For a broken, damaged or defective BIC razor:
- Stop using the product if it could cause injury.
- Keep the razor and packaging.
- Record the exact product name.
- Photograph the product when the defect can be shown safely.
- Save the UPC or barcode.
- Submit the issue under Razors/Grooming through BIC’s customer-service system.
If the product was purchased from Walmart, Amazon, a pharmacy, supermarket or another retailer, that retailer may separately control its own return or refund process.
BIC.com Orders and Direct Purchases
BIC’s former U.S. online store is no longer accepting new consumer orders. However, BIC’s customer-service system continues to include a category for BIC.com order questions.
Customers seeking help with an earlier direct order should have:
- BIC order number
- Email address used for the order
- Product ordered
- Shipping address
- Purchase date
- Description of the order problem
Do not publish an order number, home address, payment information or account credentials in a public review.
BIC Product Replacement and Refund Questions
BIC has historically instructed consumers experiencing product-performance problems to keep the product and contact its Consumer Engagement team for instructions.
The appropriate remedy can depend on where the product was purchased, the type of product and the nature of the problem.
For a retail purchase, keep the store receipt when available. The retailer may handle ordinary merchandise returns, while BIC can investigate a manufacturer product-quality issue.
For an older direct BIC.com purchase, use the BIC.com Orders option in BIC’s current contact system when available.
How to Escalate a BIC Product Complaint
- Identify the exact BIC product and product category.
- Keep the item and its original packaging.
- Record the UPC or barcode and purchase location.
- Take clear photographs if they help demonstrate the problem.
- Use BIC’s official Contact Us system and select the United States.
- Select the correct category: stationery, lighters, razors/grooming, other product or BIC.com order.
- Explain what happened and what resolution you are requesting.
- Keep BIC’s response and any case or reference information.
If the BIC contact form is temporarily unavailable, return to the official BIC Contact Us page rather than submitting personal or product information to an unverified third-party support site.
BIC Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 BIC customer reviews.
Because no reviews have been submitted on this BIC listing yet, there is not enough firsthand CustomerServiceNumbers.com feedback to identify reliable positive or negative trends involving BIC product quality, replacements, customer-service response times, refunds, stationery, lighters or shaving products.
Customers who have contacted BIC can share their experience in the review section below.
About BIC
BIC traces its history to Marcel Bich and Édouard Buffard’s writing-instrument business in the 1940s. The BIC Cristal ballpoint pen was introduced in 1950, BIC entered the North American market in 1958, launched its first lighter in 1973 and entered shaving in 1975.
BIC remains a major global producer of stationery, lighters and shaving products. Rob Versloot became Chief Executive Officer of BIC in 2025.
Frequently Asked Questions
What is the BIC customer-service phone number?
BIC does not currently publish a verified general U.S. consumer-service telephone number on its official customer-support pages. Use BIC’s official Contact Us page and select the United States.
How do I complain to BIC about a defective product?
Use BIC’s official contact system, select the appropriate product category, and provide the product name, UPC or barcode, purchase location and photographs when useful.
How do I contact BIC about a pen?
Choose BIC Products and Stationery through BIC’s customer-service system.
How do I contact BIC about a lighter?
Use BIC’s contact system and choose the lighter category. Keep the lighter and packaging, and follow BIC’s instructions before attempting to ship the product.
How do I contact BIC about a razor?
Select Razors/Grooming through BIC’s official contact system and provide the product name, barcode and details of the problem.
Is BIC.com still taking U.S. online orders?
BIC’s former U.S. direct consumer store is no longer accepting new orders. Consumers can still find BIC products through retailers, and BIC’s support system retains an option for previous BIC.com order questions.
Where is BIC USA located?
BIC USA materials identify the company at One BIC Way, Suite 1, Shelton, Connecticut 06484-6299.
Who is the CEO of BIC?
Rob Versloot became Chief Executive Officer of BIC in 2025.
Related Consumer Product Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by BIC, BIC USA Inc., Société BIC, or any retailer that sells BIC products.
Share Your BIC Customer Service Experience
If you contacted BIC about a pen, pencil, marker, Wite-Out product, lighter, razor, grooming product, damaged item, previous online order, replacement, refund or another product concern, describe what happened, which product was involved, how you contacted BIC, the response you received, and whether the issue was resolved.
Privacy warning: Do not publish your home address, telephone number, private email address, payment information, full order number, account password, private correspondence, or other sensitive information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with BIC, BIC USA Inc., Société BIC, or any BIC retailer. CustomerServiceNumbers.com cannot replace products, issue refunds, investigate product defects, process orders, provide lighter shipping materials, or respond on behalf of BIC. Contact methods, addresses, product lines and support procedures can change. Verify important information through BIC’s official corporate and customer-support resources.